Sutton's Retirement Center, Inc in Goldsboro, NC
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Information last verified:
4258 HWY 13 North, Goldsboro, NC 27534
For more information about senior living options: (844) 490-3973
The reviewer notes that the first representative hung up on them three times, stating that she doesn’t answer spam calls. The reviewer states they were connected to a higher-up who claimed to have an incoming call and asked for their number, then hung up before it could be finished. The reviewer characterizes the customer service as poor and uncaring toward patients. The reviewer states that they would not recommend the service.Sutton's Retirement Center in Goldsboro is best suited for families seeking a straightforward, value-oriented assisted-living option in a real-world, no-frills setting. The decision hinges on reliable, basic daily care and predictable routines rather than high-end amenities or concierge-level service. With an overall rating of 3.7 from three published reviews, two five-star endorsements and one clearly negative account, the community earns credibility only when the core operations prove steady and communication lines work in practice, not just on paper.
Who should consider alternatives is clear: those for whom the intake impression matters as much as, or more than, on-site care should look elsewhere. The most concrete concern in the feedback is a pattern of unresponsive or dismissive phone contact during inquiry, including multiple hang-ups and a reluctance to engage questions promptly. For families facing complex care needs or requiring timely, transparent information before a move, the admissions experience at Sutton’s Retirement Center can erode peace of mind and complicate decision timelines.
There are hints of underlying strengths suggested by the two high-rated reviews, even if those details aren’t publicly spelled out. When the operation runs smoothly, reviewers imply reasonable routine care and a familiar, stable environment. Those positives, if verified in a current visit, could reflect dependable daily routines, approachable staff for routine questions, and a sense of consistency. Still, the absence of explicit, concrete descriptions makes it risky to count on these benefits as a reliable offset to the admission friction documented by at least one reviewer.
The dominant drawback, the inconsistent and sometimes abrupt intake experience, has clear, practical consequences. It creates scheduling delays, complicates planning, and can undermine trust before any tour or care discussion begins. For aging loved ones, that early misstep is a meaningful signal about how information will be handled down the line, including pricing, level of care, medication management, and move-in readiness. When front-line staff appear unhelpful or unresponsive, the likelihood of a truly supportive, person-centered on-site encounter decreases, regardless of what is promised in marketing materials.
To navigate this decision, approach the process with a disciplined, evidence-based plan. Prepare a list of targeted questions covering pricing (what’s included, what’s extra), care levels, medication management, staffing ratios, and availability of trial stays or phased moves. Demand a candid conversation with the admissions manager and insist on a tour with a decision-maker present. During visits, observe how questions are answered: are responses specific, and is follow-up promised and delivered? Compare experiences with nearby facilities to benchmark cost, services, and the continuity of care. Bring personal care needs into the conversation and test whether care plans feel individualized rather than generic.
The bottom line remains practical: Sutton's Retirement Center may be a viable option for families prioritizing basic care at a potentially accessible price point, provided the admissions experience can be met with professionalism and timely responsiveness. The prevailing caution is that inconsistent initial contact can overshadow legitimate strengths in daily operations. For families where trust and clarity at the front end are non-negotiable, alternatives with a track record of prompt, respectful communication should be pursued first. In a Goldsboro market that offers varied choices, a deliberate site visit, careful comparison, and a focused set of questions will yield a clearer verdict than relying on impressions from the intake process alone.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Sutton's Retirement Center, Inc. in Goldsboro, NC, offers a warm and welcoming environment for seniors seeking assisted living services. This charming community is designed to provide comfort and support while encouraging an active and fulfilling lifestyle. Residents can enjoy devotional services off-site, providing them with the opportunity to engage in their spiritual practices within the broader community.
The center features inviting indoor common areas where residents can socialize, relax, or participate in various activities that foster connection and engagement among peers. With a focus on wellness, Sutton's Retirement Center also provides specialized care services such as diabetic care, ensuring that residents receive the personalized attention they need to maintain their health and well-being.
Moreover, the center organizes a range of devotional activities offsite, creating avenues for residents to partake in meaningful experiences beyond the confines of the facility. Sutton's Retirement Center prioritizes not only the physical health of its residents but also their emotional and spiritual needs, making it an ideal choice for seniors looking to thrive in their golden years while receiving compassionate support.
Sutton's Retirement Center, Inc is located at 4258 HWY 13 North, Goldsboro, NC 27534 in Wayne County, North Carolina
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