4258 HWY 13 North, Goldsboro, NC 27534
To contact a resident: (919) 759-9695
For more information about senior living options: (866) 208-4318
Overall Review of Sutton's Retirement Center, Inc
Cons
The reviewer notes that the first representative hung up on them three times, stating that she doesn’t answer spam calls.- The reviewer states they were connected to a higher-up who claimed to have an incoming call and asked for their number, then hung up before it could be finished.
- The reviewer characterizes the customer service as poor and uncaring toward patients.
- The reviewer states that they would not recommend the service.
Review
Sutton's Retirement Center in Goldsboro is best suited for families seeking a straightforward, value-oriented assisted-living option in a real-world, no-frills setting. The decision hinges on reliable, basic daily care and predictable routines rather than high-end amenities or concierge-level service. With an overall rating of 3.7 from three published reviews, two five-star endorsements and one clearly negative account, the community earns credibility only when the core operations prove steady and communication lines work in practice, not just on paper.
Who should consider alternatives is clear: those for whom the intake impression matters as much as, or more than, on-site care should look elsewhere. The most concrete concern in the feedback is a pattern of unresponsive or dismissive phone contact during inquiry, including multiple hang-ups and a reluctance to engage questions promptly. For families facing complex care needs or requiring timely, transparent information before a move, the admissions experience at Sutton’s Retirement Center can erode peace of mind and complicate decision timelines.
There are hints of underlying strengths suggested by the two high-rated reviews, even if those details aren’t publicly spelled out. When the operation runs smoothly, reviewers imply reasonable routine care and a familiar, stable environment. Those positives, if verified in a current visit, could reflect dependable daily routines, approachable staff for routine questions, and a sense of consistency. Still, the absence of explicit, concrete descriptions makes it risky to count on these benefits as a reliable offset to the admission friction documented by at least one reviewer.
The dominant drawback, the inconsistent and sometimes abrupt intake experience, has clear, practical consequences. It creates scheduling delays, complicates planning, and can undermine trust before any tour or care discussion begins. For aging loved ones, that early misstep is a meaningful signal about how information will be handled down the line, including pricing, level of care, medication management, and move-in readiness. When front-line staff appear unhelpful or unresponsive, the likelihood of a truly supportive, person-centered on-site encounter decreases, regardless of what is promised in marketing materials.
To navigate this decision, approach the process with a disciplined, evidence-based plan. Prepare a list of targeted questions covering pricing (what’s included, what’s extra), care levels, medication management, staffing ratios, and availability of trial stays or phased moves. Demand a candid conversation with the admissions manager and insist on a tour with a decision-maker present. During visits, observe how questions are answered: are responses specific, and is follow-up promised and delivered? Compare experiences with nearby facilities to benchmark cost, services, and the continuity of care. Bring personal care needs into the conversation and test whether care plans feel individualized rather than generic.
The bottom line remains practical: Sutton's Retirement Center may be a viable option for families prioritizing basic care at a potentially accessible price point, provided the admissions experience can be met with professionalism and timely responsiveness. The prevailing caution is that inconsistent initial contact can overshadow legitimate strengths in daily operations. For families where trust and clarity at the front end are non-negotiable, alternatives with a track record of prompt, respectful communication should be pursued first. In a Goldsboro market that offers varied choices, a deliberate site visit, careful comparison, and a focused set of questions will yield a clearer verdict than relying on impressions from the intake process alone.
Assisted Living
Activities on-site
Devotional services off-site
Indoor common areas
Ambulatory care
Diabetic care
Meals provided
Intimate 40-bed setting with personalized care, restaurant-style dining, and active resident programs.
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