Sutton's Retirement Center, Inc
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4258 HWY 13 North, Goldsboro, NC 27534
For more information about senior living options: (844) 490-3973
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The staff member eventually connected the caller with a supervisor. The caller was connected to someone with more authority.
The first woman hung up on him three times, claiming she doesn't answer spam calls. The next representative hung up on him before he could finish giving his number. The reviewer felt the customer service was very poor and implied this is how they treat patients. The reviewer would not recommend the service.A caller trying to learn about the requirements and what was offered for their mother describes a troubling experience from the outset. The effort began with a straightforward question about services and what options might be available for a parent who needed care. They note their mottled sense of anticipation - wanting to understand both the prerequisites and the specifics of what the facility could provide for their mom - only to be met with a hostile pattern of response rather than a helpful one. The request, simple on its face, quickly collided with a frustrating interruption sequence that set a negative tone for what followed.
The first staff interaction was markedly unprofessional. The reviewer recounts that the initial representative hung up on them three times, each time citing a reason tied to screening calls - specifically claiming that she did not answer spam calls. This repeated disconnect left the caller feeling dismissed and unimportant, as if a routine inquiry about care options for a loved one could be treated as an afterthought rather than a legitimate concern. The sense of being ignored built quickly, turning a routine call into a source of aggravation rather than assistance.
After the rocky start, the caller was eventually connected to someone described as "above her," a supervisor or another staff member. This person claimed to be tied up with an incoming call and asked for the caller's number so they could return the call. The situation deteriorated again when the caller attempted to provide the number, but before any information could be shared, this staff member also hung up. The abrupt cut-off in the middle of sharing essential contact details reinforced a perception of disorganization and lack of regard for the person on the line, especially someone trying to arrange care for a family member.
The reviewer doesn't mince words about the impression this created. They express genuine disappointment in the level of customer service, concluding that such treatment signals a broader attitude toward patients. The phrase "Very sorry customer service" serves as a pointed critique, implying sarcasm or at least a deep skepticism about whether the staff values patient well-being. This sentiment culminates in the belief that the way inquiries are handled reflects a broader pattern of care, or the lack thereof, for those who rely on the facility.
The bottom-line takeaway is blunt: the reviewer would not recommend the service. The combination of repeated hang-ups, the denial of unambiguous questions, and the failure to maintain basic courtesy during a critical moment for a family member conveys a strong message about unreliability and indifference. The dissatisfaction is not merely about a single misstep but about a systemic sense that patient needs are not being prioritized or respected in the process.
In reflecting on this experience, it's clear that communication was the core issue. A straightforward request for information about eligibility and available options for a loved one should be met with clarity, patience, and professional courtesy. Instead, the encounter felt chaotic and dismissive, leaving the caller with doubt about whether they and their mom would receive attentive and timely support if they pursued care there. The distance noted - about four miles from Shine - adds a practical angle: proximity aside, the encounter fell short of the basics of good service for someone researching care options.
Overall, the encounter paints a portrait of frustration and disappointment. The reviewer walks away with a strong impression that the staff's approach to inquiries signals a broader lack of attentiveness to patient needs. The experience serves as a cautionary tale about the importance of respectful communication, reliable follow-through, and a compassionate bedside manner that extends beyond the initials of a call and into the actual care of a loved one.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Sutton's Retirement Center, Inc. in Goldsboro, NC, offers a warm and welcoming environment for seniors seeking assisted living services. This charming community is designed to provide comfort and support while encouraging an active and fulfilling lifestyle. Residents can enjoy devotional services off-site, providing them with the opportunity to engage in their spiritual practices within the broader community.
The center features inviting indoor common areas where residents can socialize, relax, or participate in various activities that foster connection and engagement among peers. With a focus on wellness, Sutton's Retirement Center also provides specialized care services such as diabetic care, ensuring that residents receive the personalized attention they need to maintain their health and well-being.
Moreover, the center organizes a range of devotional activities offsite, creating avenues for residents to partake in meaningful experiences beyond the confines of the facility. Sutton's Retirement Center prioritizes not only the physical health of its residents but also their emotional and spiritual needs, making it an ideal choice for seniors looking to thrive in their golden years while receiving compassionate support.
Sutton's Retirement Center, Inc is located at 4258 HWY 13 North, Goldsboro, NC 27534 in Wayne County, North Carolina
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