Brookdale Union

Pros

• The Brookdale team has provided phenomenal care for residents, helping them progress nicely.
• The sales manager is compassionate and goes out of her way to meet the needs of families looking to join the community.
• The staff at Brookdale Union is friendly, pleasant, and genuinely interested in the well-being of residents.
• Residents enjoy a variety of activities and communal interactions that foster a positive environment.
• The food quality receives praise from multiple residents, with many expressing satisfaction with meal preparations.
• The facility has made significant upgrades, including fresh paint and new carpeting, enhancing the living spaces for residents.
• Families appreciate the affordability of Brookdale Union compared to other communities while still feeling it's a good value.
• Residents benefit from clear communication through newsletters detailing activities and events happening within the community.
• New management has led to improved resident engagement and satisfaction within the facility.
• Overall experiences have been positive, with families confident in their loved ones receiving quality care at Brookdale Union.

Cons

• The person taking the tour felt rushed, making them uncomfortable with the experience.
• There were concerns about the cleanliness of the facility at Brookdale Union, which bothered some reviewers.
• The manager seemed overwhelmed and less than pleasant during interactions with new residents.
• Communication issues were noted, including difficulties in reaching staff by phone and email.
• Some residents expressed dissatisfaction with the food quality or variety served at the facility.
• A reviewer mentioned that while staff were nice, they did not go above and beyond in their care approach.
• One resident's room was described as standard and lacking in amenities, which contributed to a mediocre overall rating.

Review

Brookdale Union has garnered a variety of feedback from family members and residents regarding the quality of care, facilities, and overall experience within the community. Many reviewers express gratitude for the compassionate staff who have made a significant impact on their loved ones’ lives. Family members frequently highlight the positive progression observed in their relatives under Brookdale’s care. The supportive environment provided by the Brookdale team has been pivotal for residents, particularly during their adjustment periods.

A consistent point of praise is directed toward the sales manager and administrative staff at Brookdale Union. Families appreciate how this team has gone above and beyond to assist with transitions into the community, demonstrating compassion and keen listening skills to address specific needs. Upgrades to the facility, including fresh paint and improvements in individual living spaces like new carpeting and blinds, have contributed positively to residents' experiences. Reviewers have pointed out that these enhancements create a welcoming atmosphere that feels home-like.

Despite numerous favorable opinions on staff interactions, some reviews indicate areas for improvement in communication and responsiveness. Several reviewers reported feeling rushed during tours or experiencing inadequate information sharing upon initial visits. While many noted that staff were friendly, they also mentioned instances where management appeared overwhelmed or could be more approachable. Greater clarity at the outset would enhance newcomer families' experiences as they navigate the transition into assisted living.

The dining experience at Brookdale Union received mixed reviews. Several family members praised the excellent food quality while others indicated that their loved ones had varied personal preferences that influenced their satisfaction with menu offerings. Some noted that due to COVID-19 protocols, communal dining might not have been fully operational, potentially affecting social interaction among residents during meal times. Despite these challenges, many residents found joy in shared meals prepared by capable kitchen staff.

The physical environment of Brookdale Union also drew attention from reviewers; various descriptions pointed to clean facilities with spacious common areas designed for social engagement among residents. Although there were mentions of cleanliness issues from time to time—especially concerning individual room upkeep—many families acknowledged improvements as new management took charge. Activities such as arts and crafts sessions, bingo games, and holiday celebrations like Christmas caroling were highlighted as positive aspects of life within the community.

Ultimately, Brookdale Union presents an option worth considering for those seeking assisted living arrangements for their loved ones. As experiences vary widely—from commendable support services to occasional concerns about communication and cleanliness—families are encouraged to look past individual inconsistencies when evaluating care options for elderly relatives. With many expressing satisfaction overall and appreciation for ongoing efforts by management to improve conditions further—and acknowledging affordability compared to other local facilities—the consensus appears favorable towards recommending Brooklyn Union to friends or family looking for supportive environments tailored to senior living needs.

This area of Gastonia, North Carolina offers a range of convenient amenities for seniors looking to settle down in a peaceful yet accessible location. With multiple physicians, pharmacies, and healthcare facilities within a short distance, residents can easily access medical services. The variety of restaurants nearby provide plenty of dining options, while cafes like Floyd & Blackie's offer a cozy atmosphere for socializing. Places of worship such as South Point United Methodist Church and Riverview Baptist Church cater to spiritual needs. For outdoor enthusiasts, there are several parks in the vicinity where one can enjoy nature and leisurely walks. Transportation options are also available with the presence of Concourse A and CLT Car Rental Center for easy travel. Overall, this area provides a well-rounded living environment ideal for seniors seeking comfort and convenience in Gastonia.

Physicians

• Carolina Pediatric Center (1.7 miles)
• Eyecarecenter (2.4 miles)
• Caromont Imaging Services (2.7 miles)
• Carolina Asthma & Allergy Center PA (2.7 miles)
• First Care Medical Clinic (2.8 miles)
• The Hand Center Of The Carolinas Pa (2.8 miles)
• Caromont Heart (2.9 miles)

Restaurants

• Cook Out (2.7 miles)
• McDonald's (7.2 miles)
• Chick-Fil-A (8.2 miles)
• McDonald's (9.1 miles)
• El Mexicano (9.2 miles)
• McDonald's (9.5 miles)
• Taco Bell (9.6 miles)

Pharmacies

• CVS Pharmacy (4.1 miles)
• Shiv Pharmacy (6.8 miles)
• CVS Pharmacy (8 miles)
• CVS Pharmacy (9 miles)
• Allen Drug (9.1 miles)
• CVS Pharmacy (9.5 miles)
• Peoples Pharmacy (9.7 miles)

Cafes

• Floyd & Blackie's (5.6 miles)
• Panera Bread (12.7 miles)
• Starbucks (14 miles)
• Starbucks (16.6 miles)

Places of Worship

• South Point United Methodist Church (8.4 miles)
• Riverview Baptist Church (14.1 miles)
• Grace Community United Methodist Church (16.6 miles)

Parks

• Patriots Park (9.8 miles)
• Field Day Park (10.5 miles)
• Overlook Neighborhood (14.4 miles)
• South Point Business Park (15 miles)
• Windjammer Park (16 miles)

Transportation

• Concourse A (12.7 miles)
• The Club At CLT (12.7 miles)
• Runway 18R/36L (12.8 miles)
• Admirals Club (12.8 miles)
• Concourse B (12.8 miles)
• CLT Car Rental Center (12.9 miles)
• Main Concourse (12.9 miles)