Brookdale Union Costs & Pricing
Brookdale Union presents an intriguing pricing structure when compared to both Gaston County and the broader North Carolina market. For studio apartments, Brookdale Union's monthly cost is set at $3,265, which slightly exceeds the county average of $3,107 but remains considerably lower than the state average of $4,020. In contrast, the one-bedroom units at Brookdale Union are priced at $7,000 - significantly higher than both Gaston County's average of $4,324 and North Carolina's statewide average of $4,055. This pricing dynamic suggests that while Brookdale Union offers competitive rates for studios, its one-bedroom accommodations may appeal to those seeking more premium features or services aligned with a higher price point.
| Floor plans | Brookdale Union | Gaston County | North Carolina |
|---|
| Studio | $3,265 | $3,107 | $4,020 |
| 1 Bedroom | $7,000 | $4,324 | $4,055 |
Overall Review of Brookdale Union
common
13 reviews mention this
Food is a frequent highlight
Meals and food quality are a consistent point of praise in resident experiences.
Multiple reviewers describe the meals as very good, even compared with other institutions, and some note that picky eating was handled with care. A few mention staff support around meal service, like making sure residents get to meals when needed. Others mention the dining area itself as clean and spaced out, though one tour experience did not include dining during the visit.
common
24 reviews mention this
Staff kindness comes through clearly
Residents and families repeatedly describe staff as friendly, caring, and helpful.
Across reviews, families highlight nursing staff and caregivers as sweet, caring, and supportive day to day. Sales and administration interactions also appear often—reviews credit specific people for helping through the process and responding to needs. There are also complaints about particular individuals in admissions, but those are isolated relative to the broader set of positive caregiving and support experiences.
common
10 reviews mention this
Activities and outings support engagement
Scheduled activities and outings are repeatedly described as part of daily life.
Several residents and family members mention that the community keeps people engaged with activities like arts and crafts, bingo, and scheduled programming. Reviews also describe day trips or taking residents out if they want to go, plus opportunities for social events. In at least one review, quarantine limited how much a resident could participate, and another tour noted the dining area was being used differently at the time.
differentiator
2 reviews mention this
Care support is described as hands-on
Families describe hands-on support that helps residents adjust and stay supported.
A couple of reviewers tie their positive experience to day-to-day care support, describing residents as happy and well cared for. Others specifically mention meal support that helps when a resident can be forgetful, reflecting practical assistance around routines.
caveat
5 reviews mention this
Communication and staffing feel inconsistent
Some families report communication and staffing concerns that affect responsiveness.
A subset of reviewers mention being understaffed, with management feeling overwhelmed or not as informative when residents are new. Communication is also called out directly, including trouble getting phone calls answered or responding to emails. One review also describes limited access to email and phone contact routed through unexpected sources during a rehab stay.
caveat
5 reviews mention this
Cleanliness ratings are mixed
Cleanliness is described positively by many, but some reviewers report serious issues.
Several reviews say the facility is clean, tidy, smells clean, and rooms are kept up, with some noting repainted or recarpeted spaces before move-in. However, other reviewers report the facility was not clean or felt filthy, and one review raises a serious bedbug concern along with claims about how it was handled. These negative cleanliness accounts stand out against the majority of cleanliness praise.
caveat
3 reviews mention this
Affordability is mentioned, but fees may add up
Pricing can feel affordable for some families, but additional fees are a concern for others.
Some reviewers explicitly describe the community as affordable and good value compared with other options they explored. One family also mentions longer-term costs and additional fees that would have put the stay out of range. Another review notes the community as one of the more affordable places found, while still acknowledging tradeoffs in other areas.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
78 resident community capacity
Studio apartments
Assisted Living
Cats allowed
Dogs allowed
Activities off-site
Air-conditioning
Bath tubs
Beautician on-site
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor common areas
Party space
Pet friendly
Private bathrooms
Resident parking
Respite or short term stays offered
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Charlotte Douglas International (13 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Incontinence care
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Art classes
Catholic services
Concierge services
Day trips and outings
Happy hour
Live dance or theater performances
Live musical performances
English
24/7 personalized care with engaging activities
Beyond the Bingo Hall: 50+ Enriching Activities for Seniors in Assisted Living
Understanding the Distinctions: Assisted Living and Memory Care Explained
Guiding Elderly Parents Who Refuse Assisted Living: 6 Practical Steps
