Heritage Suites

Pros

• Heritage Place is a super clean, beautiful facility.
• The staff at Heritage Place are extremely friendly, professional, and caring.
• Heritage Place offers a wide range of services and engaging activities for residents.
• The food at Heritage Place is excellent.
• The management team at Heritage Place is fantastic and attentive to detail.
• Ericka Wills is attentive to residents' needs.
• The facility is clean, well-maintained, and welcoming.
• The staff are easy to talk to and a pleasure to be around.
• The staff are professional, knowledgeable, and willing to answer questions about operations, services, and programs.
• The rooms are spacious and clean.
• Regina is extremely accommodating and helpful.
• Kiki helps residents feel at ease and welcomed.
• The staff are pleasant, kind, and accommodating, clearly caring about residents.
• The community is well maintained and clean.
• Residents have been very happy living there.
• The sense of community is wonderful and welcoming.
• The staff and management are exceptionally kind, attentive, and go the extra mile to ensure residents feel cared for.
• Heritage Place creates a fun, friendly, and memorable experience.
• Heritage Place is a recommended option for families seeking senior living.

Cons

• They describe Heritage Place as a horrible place for assisted living, with little social interaction and poor care.
• They warn that management is hard to reach and work orders get lost, with repairs taking weeks.
• They note turnover is high and the manager is unfriendly and unavailable.
• They say the building is run down, poorly managed, and not well cleaned, with unsanitary cleaning practices.
• They recount finding a resident sitting in urine with no immediate staff response.
• They claim aides are often on their phones or not present.
• They accuse the facility of being a money-maker with little regard for care.
• They state they would not even put their own dog there.

Review

Heritage Place Assisted Living in Fayetteville (and the surrounding area) comes through in many voices as a warm, well-maintained community that residents and families come to trust. Across numerous reviews, the overall impression is one of a clean, inviting environment where staff are consistently described as friendly, professional, and genuinely caring. Visitors repeatedly note how easy the process was - from initial tours to moving a loved one in - and how the staff go the extra mile to make transitions smooth. The sentiment is that Heritage Place isn't just a building, but a place that feels like a welcoming home for its residents.

Several reviewers highlight the quality and attentiveness of the staff by name, underscoring a personal touch in everyday care. Ericka Wills, the resident services director, is singled out as especially attentive to residents' needs, while Regina, the marketing director, and the team members Brittney (Business Office) and Eric (Executive Director) are praised for their patient, thorough answers to questions and for creating a welcoming atmosphere during visits. Kiki, a staff member who greeted a new resident upon arrival, is also noted for making newcomers feel at ease. These individual gestures, along with consistently warm greetings on subsequent visits, contribute to a sense of ongoing care and connection.

The community is repeatedly described as active and engaging. Reviewers mention a wide range of services and fun activities designed to keep residents mentally and physically engaged, including inventive ways to stay active and accessible options like physical therapy. The dining experience is anticipated with interest, and several accounts suggest that the facility's approach to dining could resemble a restaurant-style experience, which many families find appealing. One review highlights a Pure Platinum Motorcycle Club event hosted at Heritage Place, noting that seniors were warm and welcoming, the food was excellent, and the management team paid meticulous attention to every detail, reinforcing the impression of a well-run, vibrant community.

cleanliness and a well-kept environment are recurring themes. Many reviewers describe the facility as clean, well-maintained, and aesthetically pleasing, with particular admiration for features like a peaceful bridge overlooking a creek. For families evaluating a move, these details often translate into peace of mind about the daily surroundings and the quality of life a resident can expect. Several stories emphasize roomy, thoughtfully furnished living spaces, with one family noting that a room was decorated with familiar items from a loved one's home to help it feel more like "home."

Personal stories carry a lot of warmth. A number of reviews recount moving experiences - friendly introductions by staff, a smooth transition, and a sense of community that extends beyond care routines. Families describe feeling supported during the move, with administrators and staff coordinating to make sure every inquiry is answered and that the resident's environment feels comfortable and personalized. In some cases, reviewers speak to the ongoing availability and responsiveness of staff, even when the reviewer is not on site, reinforcing a message of dependable support.

Not every account, however, aligns with the overwhelmingly positive picture. One review cautions potential residents and families that not all experiences are perfect. The reviewer describes difficulty contacting management, slow response to repairs, and higher staff turnover as concerns. The tone in this account is one of frustration, stressing that timely communication and consistent upkeep are critical to trust in a care setting, and suggesting that these elements were lacking in their experience.

A particularly grave and alarming set of concerns appears in a separate, highly critical review. The reviewer portrays Heritage Place as a place with serious care deficiencies: allegations of neglect, poor sanitation practices, inadequate staff training, and a lack of transparency around medical notes and daily routines. Specific accusations include long delays with assistive signals, unsanitary conditions, and a claimed failure to provide appropriate care or documentation. The reviewer describes a troubling atmosphere, including reported incidents of residents not receiving timely assistance or care, and accuses the facility of prioritizing occupancy and finances over well-being. This account also mentions the possibility of filing formal complaints with regulatory bodies and questions the competency of staff and the overall governance of the facility. It's important to note that these are the claims of a single reviewer and are presented here to reflect the breadth of opinions found in the original writings.

Against the backdrop of these strong voices - both praising and cautioning - many people still express clear confidence in Heritage Place. Families who speak glowingly of the staff, the sense of community, and the attentiveness they receive who visit regularly or have loved ones living there describe Heritage Place as a place where residents feel safe, supported, and "at home." The overall sense from those who have experienced Heritage Place firsthand is that it can be a wonderful home for seniors who value a friendly staff, a clean environment, engaging activities, and a community that feels like family. Some reviewers even describe choosing Heritage Place after careful consideration, and they express gratitude for the care their loved ones receive.

In the end, Heritage Place emerges as a facility that inspires a broad spectrum of opinions. For many families, it represents a well-organized, caring community with strong staff engagement, active programming, and a pleasant living environment. For others, it serves as a reminder that experiences with long-term care can vary, and issues around accessibility of management, consistency of maintenance, and the reliability of care must be carefully evaluated in person. Across all voices, the most consistent threads are the value placed on kindness from staff, the importance of a clean and inviting space, and the belief that a true sense of community can make a meaningful difference in the lives of residents and their families.

This part of Fayetteville, North Carolina offers a convenient location with easy access to various amenities for seniors. With several healthcare facilities nearby including Cape Fear Valley and North Ramsey Dialysis Center, residents can rest assured that quality medical care is readily available. There are also a variety of dining options such as Little Caesars Pizza, McDonald's, and Luigi's Italian Restaurant & Bar for seniors to enjoy meals out. Additionally, there are pharmacies like Cape Fear Discount Drugs North and Walmart Pharmacy in close proximity for medication needs. For entertainment, seniors can visit the AMC Fayetteville 14 theater or take a stroll at Smith Lake park. Overall, this area provides a balanced mix of healthcare services, dining choices, and recreational opportunities suitable for senior living.

Physicians

• Cape Fear Valley (3.8 miles)
• North Ramsey Dialysis Center (3.9 miles)
• Cape Fear Orthopaedic Clinic (6.3 miles)
• Family Medicine and Acute Care of Sandhills (17.3 miles)

Restaurants

• Little Caesars Pizza (3.9 miles)
• McDonald's (4.1 miles)
• Jersey Mike's (4.4 miles)
• Nona Sushi Asia (4.6 miles)
• Luigi's Italian Restaurant & Bar (4.7 miles)
• Fazoli's (4.7 miles)
• Sonic Drive-In (4.8 miles)

Cafes

• Starbucks (4.6 miles)
• Lol Tea and Coffee (5.7 miles)

Pharmacies

• Cape Fear Discount Drugs North (4.7 miles)
• Walmart Pharmacy (4.8 miles)
• Womack Pharmacy Annex (8.6 miles)
• Anderson Creek Pharmacy (14.9 miles)
• CVS Pharmacy (17.2 miles)

Theaters

• AMC Fayetteville 14 (5.5 miles)

Parks

• Smith Lake (5.9 miles)

Hospitals

• Womack Army Medical Center (9.6 miles)