Heritage Suites in Fayetteville, NC
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240 Ann St, Fayetteville, NC 28301
For more information about senior living options: (844) 490-3973
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Assisted Living
Memory Care
Independent Living
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Continuing Care Retirement Community (CCRC)CCRC
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Heritage Place has great facilities and fantastic staff. The staff are extremely friendly, professional, and caring. The facility is super clean, beautiful, and welcoming. Heritage Place offers great care, friendly staff, and engaging activities for residents. Residents are kept active with inventive activities and therapies, including physical therapy. Guests note that the seniors are warm and welcoming, the food is excellent, and the management team is fantastic. The staff are attentive, knowledgeable, and willing to answer questions about operations and programs. The rooms are spacious, clean, and personalized to feel like home. Administrators such as Regina and Liberty Bethea are accommodating, attentive, and involved. The community is well maintained, with a warm, safe, and friendly atmosphere. The events and celebrations, such as holiday parties and fall festivals, are well organized and meaningful. Heritage Place is consistently described as a welcoming, caring place where residents are treated like family.
The management is very hard to reach and repair requests are often lost, causing repairs to take weeks. The facility is described as run-down, poorly managed, and not well cleaned, with hygiene concerns raised about disinfecting practices. Residents, especially those with cognitive impairment, are said to be treated poorly, like animals, with little effort to socialize them. The aides are criticized for minimal training and slow responses to alarms or daily needs. Important records and medical notes are reportedly not provided, with missing paperwork cited. There are insufficient amenities, such as too few washers and dryers and a lack of reliable internet. A resident reportedly fell and went without check-ins for almost 48 hours. The dining room and food quality are said to have declined, described as needing improvement and sometimes disappointing.Heritage Place Senior Living in Fayetteville is best suited for families seeking a warm, active, people-centered community where staff attention feels personal and the environment resembles a welcoming home. This is a place that shines for residents who want robust social programming, hands-on engagement, and a clean, well-kept setting. Aimed at those who value restaurant-style dining experiences, frequent events, and a culture of friendliness, Heritage Place tends to reward residents with a strong sense of belonging, regular interaction with staff, and accessible wellness and life-enrichment opportunities that keep gait, balance, and socialization on the radar.
Those weighing alternatives should consider memory-care needs, or households requiring deep medical oversight and highly consistent communication. A few reviews flag issues that could be problematic for memory-impaired residents or those needing reliable daily follow-through on care plans and repairs. Budget sensitivity also matters: at least one perspective highlights cash-centric terms rather than Medicaid offerings. For families seeking highly structured memory-care programming, more centralized clinical oversight, or a tighter, more predictable repair-response framework, other options may deliver better alignment with expectations.
On the upside, the pro landscape is compelling. Staff across departments are repeatedly described as kind, attentive, and genuinely invested in resident welfare, with several key team members singled out for credibility and accessibility. A Life Engagement Director and a Wellness Director help curate a calendar that keeps residents active and socially connected, while residents and families consistently praise the facility's cleanliness, warmth, and the sense that the building feels like a welcoming, well-maintained home. The community's culture - staff who know residents by name, regular gatherings, and visible pride in resident satisfaction - delivers tangible day-to-day quality of life benefits.
Yet there are notable caveats. Management accessibility and consistency in follow-through emerge as recurring themes, with some families reporting difficulty reaching leadership and delays in repairs or service requests. A few reviews reference turnover and communication gaps that leave families feeling out of the loop during important transitions or when issues arise. Dining quality is another variable, with some praise for variety and flavor, while others describe declines over time. And while the atmosphere suits many independent-leaning residents, others flag concerns about suitability for those with significant memory challenges or those who require more intensive caregiving and supervision.
When the strengths are weighed against these concerns, Heritage Place often wins in the core areas families care about most: a welcoming, engaging community, consistently warm staffing, and a clean, attractive setting that respects resident independence. The active programming and the approachable leadership culture offset occasional administrative frictions by delivering daily moments of connection, meaningful activities, and reliable safety nets. For many families, the bottom line is clear: this is a place where residents feel seen, engaged, and at ease, which can translate into meaningful peace of mind even when snags arise.
The prudent decision requires targeted checks before commitment. Potential residents should experience a thorough in-person tour focused on staff responsiveness, floor-by-floor activity, and the dining experience, while also meeting the Life Engagement Director and Wellness Director to gauge how programs align with individual preferences. Request current care plans, review recent maintenance histories, and ask for a transparent outline of the move-in process, billing terms, and any Medicaid or financial options. If memory care or highly personalized medical oversight is essential, bring those criteria into the conversation and compare with other options. Heritage Place remains a strong fit for families prioritizing community, care warmth, and vibrant engagement, with clear caveats that demand careful verification.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Fayetteville Municipal (4 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Heritage Suites in Fayetteville, NC is an assisted living community that offers a comfortable and supportive environment for seniors. Our community is designed to provide a home-like atmosphere with various amenities and care services to meet the individual needs of our residents.
At Heritage Suites, we understand the importance of spiritual well-being, which is why we offer devotional services off-site for those who wish to practice their faith. Our indoor common areas provide a cozy space for socializing and connecting with other residents.
We prioritize the health and well-being of our residents, including those with diabetes. Our trained staff members are equipped to provide diabetic care as needed, ensuring that individuals with this condition receive the necessary support to manage their health effectively.
In addition to our care services, we believe in creating an engaging environment for our residents. We offer devotional activities offsite, giving residents the opportunity to explore their spirituality in a different setting and connect with others who share similar beliefs or interests.
Convenience is another highlight of Heritage Suites. With cafes, pharmacies, physicians' offices, and restaurants located nearby, our residents have easy access to essential services and amenities without having to venture far from the community.
Overall, Heritage Suites in Fayetteville is dedicated to providing a warm and caring environment where seniors can thrive. With various amenities, care services, and nearby conveniences, we strive to enhance the quality of life for each resident while promoting independence and well-being.
This part of Fayetteville, North Carolina offers a convenient location with easy access to various amenities for seniors. With several healthcare facilities nearby including Cape Fear Valley and North Ramsey Dialysis Center, residents can rest assured that quality medical care is readily available. There are also a variety of dining options such as Little Caesars Pizza, McDonald's, and Luigi's Italian Restaurant & Bar for seniors to enjoy meals out. Additionally, there are pharmacies like Cape Fear Discount Drugs North and Walmart Pharmacy in close proximity for medication needs. For entertainment, seniors can visit the AMC Fayetteville 14 theater or take a stroll at Smith Lake park. Overall, this area provides a balanced mix of healthcare services, dining choices, and recreational opportunities suitable for senior living.
Heritage Suites is located at 240 Ann St, Fayetteville, NC 28301 in Cumberland County, North Carolina
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