Carolina Rehab Center Of Cumberland

Pros

• Mary, the activity director at Cumberland Nursing, is a shining star who truly loves the residents and dedicates her heart to all she does.
• The quick evacuation during the hurricane demonstrated some level of preparedness and care for patient safety.
• Despite challenges, there are wonderful staff members who make a positive impact on the residents' lives.
• Mary’s exceptional dedication and passion for her work make her an invaluable asset to the facility.

Cons

• The staff members show no communication between shifts, leaving one shift unaware of the actions of the other.
• Patient monitoring is not being conducted properly.
• Following the hurricane evacuation, families were left without updates on their loved ones' whereabouts, causing significant distress.
• The facility failed to provide concrete answers or sufficient information when families sought assistance in person.
• Despite spending money on cosmetic improvements like fixing the lobby, the underlying issues of understaffing and staff dissatisfaction remain unaddressed.
• There are indications that the staff is overworked and underpaid, contributing to a negative work environment.

Review

The experiences shared regarding Cumberland Nursing highlight a troubling picture of organizational disarray and ineffective communication within the facility. One of the primary issues stems from a glaring lack of communication between staff members across different shifts. This disconnect has resulted in a scenario where one shift is often unaware of what transpired during another, leading to inadequate monitoring and care for patients—something that should be paramount in any healthcare setting. Such lapses not only compromise patient safety but also contribute to an atmosphere of confusion and uncertainty for both residents and their families.

The aftermath of the hurricane evacuation in September further exemplifies systemic failures at Cumberland Nursing. While the evacuation itself was executed relatively quickly, the process that followed revealed significant shortcomings in how patient transfers were managed. Many patients were sent to facilities located more than two hours away, with little to no effort made to communicate this information effectively to families. In the absence of timely updates, relatives found themselves scrambling to locate their loved ones, creating an additional layer of stress and anxiety during an already challenging time. This lack of communication suggests a fundamental issue with operational protocols that prioritize timely interactions with families.

In-person visits for updates have left families feeling frustrated and bewildered. Individuals trying to gather information about their loved ones' whereabouts or health status often encounter staff who are either unavailable or unable to provide concrete answers. The sense of helplessness felt by family members underscores a critical need for improved processes and staffing solutions within Cumberland Nursing to better support both residents and their relatives.

Financial investments have been made towards refurbishing public areas like the lobby; however, these cosmetic upgrades fail to address deeper problems within the organization. Despite spending money on aesthetic improvements, it becomes clear that no amount of physical renovation can remedy the underlying issues related to staffing shortages. Employees appear overworked and underpaid, which likely contributes to low morale among staff members, ultimately affecting patient care across the board.

Despite these evident challenges facing Cumberland Nursing, there are glimmers of hope amidst despair through dedicated staff members who genuinely care for the residents' well-being. One such individual who stands out is Ms. Mary, the activity director. Her unwavering dedication shines through her interactions with residents; it is apparent that she invests her heart into all activities she oversees. Her positive influence serves as a beacon amidst an otherwise tumultuous environment—highlighting how important engaged and compassionate staff are in healthcare settings.

Overall, while there may be isolated instances of exceptional care represented by certain staff members like Mary at Cumberland Nursing, they do not erase systemic issues plaguing the facility as a whole. It is imperative for management at Cumberland Nursing to focus on rectifying administrative inefficiencies alongside improving communication protocols among staff members—a move that could greatly enhance patient experiences and familial relations moving forward. Addressing staffing concerns holistically would not only improve employee satisfaction but lead to better quality care outcomes for residents dependent on consistent monitoring and nurturing environments within nursing homes.

Restaurants

• Golden Corral (4.6 miles)
• Luigi's Italian Restaurant & Bar (4.8 miles)
• Fazoli's (4.8 miles)
• Waffle House (4.8 miles)
• McDonald's (5 miles)
• Little Caesars Pizza (5 miles)
• Sonic Drive-In (5.1 miles)

Theaters

• AMC Fayetteville 14 (4.9 miles)

Cafes

• Lol Tea and Coffee (5.2 miles)
• Starbucks (9.1 miles)

Physicians

• Cape Fear Valley (5.9 miles)
• North Ramsey Dialysis Center (8.6 miles)
• Cape Fear Orthopaedic Clinic (10.8 miles)
• Family Medicine and Acute Care of Sandhills (18.2 miles)

Pharmacies

• Womack Pharmacy Annex (8.7 miles)
• Cape Fear Discount Drugs North (9.1 miles)
• Walmart Pharmacy (9.3 miles)
• Anderson Creek Pharmacy (17.1 miles)
• CVS Pharmacy (18.1 miles)

Parks

• Smith Lake (8.8 miles)

Hospitals

• Womack Army Medical Center (9.7 miles)