Serenitee Care LLC in Fayetteville, NC

Pros

• Dr. Udoh is a wonderful doctor trusted by patients for many years.
• The staff are friendly and helpful.
• Patients receive excellent care at Dr. Udoh's office.
• The entire crew shows hard work and dedication.
• The office treats patients with respect and kindness.
• The practice treats patients like family.
• Dr. Udoh is very thorough and knowledgeable.
• The office is a welcoming place where everyone is kind.
• The doctor is among the best—trusted by many.
• Experiences at the office are consistently great.
• The care provided helps patients make progress toward their health.
• The team offers attentive, patient-centered care.

Cons

• One reviewer reports the office never answers the phone and the receptionist is rude, vowing never to return.
• A reviewer claims the doctor refused to fill a longstanding prescription and questioned the patient’s choices, asking “who is the doctor, you or me.”
• A patient describes miscommunication about appointment times with no confirmation, leading to a return visit and a long wait.
• A reviewer states the staff at Hanora Medical Center are hateful and unprofessional, resulting in a very disappointing visit.
• A reviewer notes the front desk staff scream at patients, and the office is described as unprofessional and unorganized.
• A patient recounts the doctor yelling at an elderly patient and belittling them, indicating very poor bedside manner.
• A reviewer complains of excessive wait times, rude front desk, and a doctor who leaves for lunch while patients wait.
• A reviewer calls the office an absolute joke and says the experience was very bad.

Review

This community is best suited for seniors who already have, or are prepared to build, a long-term relationship with a physician-led care team and who value deep clinical expertise over flawless administrative flow. In Fayetteville, Serenitee Care LLC appears most advantageous for residents who prioritise stable, knowledge-driven medical leadership and a clinician who remembers history, details, and preferences across multiple visits. For these residents, the core asset is access to highly capable physicians who demonstrate thoroughness, patient listening, and a commitment to ongoing improvement in health outcomes. When a trusted doctor is the anchor, the day-to-day friction of scheduling or reception is more tolerable because the medical core remains solid and reliable.

That said, alternatives should be explored for families who require consistently smooth operations and highly responsive front-end service. Several reviews flag long wait times, inconsistent appointment handling, and front-desk frustration that can color the overall experience. If a senior depends on punctual visits, predictable scheduling, and a front-office staff that communicates clearly and cordially, other providers with stronger administrative systems may be preferable. In short, the best fit emerges when clinical excellence is the deciding factor, not administrative convenience.

The strongest pro, the physicians’ expertise and continuity, often offsets most of the downsides. Repeated praise for Dr. Udoh and associated clinicians highlights long-tenured care, thorough diagnoses, and a genuine sense that patient concerns are heard and addressed. Multiple reviews describe attentive explanations, strong bedside manner, and a willingness to invest time in complex health issues. When care decisions hinge on knowledge and experience, the ability to rely on a doctor who has followed a patient through years of health changes can translate into more accurate treatment plans, fewer miscommunications, and a sense of security that the person is not merely another chart. That clinical depth can blunt the impact of occasional scheduling hiccups.

However, the negatives are real and cannot be dismissed. Recurrent complaints about unresponsive phone lines, rude or overwhelmed front-desk staff, and inconsistent appointment confirmations undermine access and trust. Several reviews recount experiences where wait times stretched unexpectedly or where patients felt dismissed or spoken to curtly. For a senior managing multiple meds, lab work, or referrals, these administrative gaps can create real stress, disrupt routines, and force families to navigate a frustrating maze just to schedule or follow through on recommendations. When a clinic’s culture skews toward procedural friction rather than seamless coordination, the risk of disengagement rises, particularly for those with limited mobility or transportation challenges.

Another layer of caution appears around interpersonal dynamics and cultural sensitivity. A subset of reviews describes experiences that feel disrespectful or dismissive, with concerns about whether patient preferences and backgrounds are fully respected. This matters deeply for seniors who depend on caregivers and family members to advocate, particularly when medical visits become emotionally charged or when language and communication gaps arise. While several patients report warmth and professionalism, the inconsistency in staff conduct means families must prepare to assert themselves and clarify expectations early in the relationship. In this environment, the decision hinges on balancing the comfort of familiar physicians against the reality of variable office culture.

Practical steps to consider before committing include probing the clinic’s care-coordination capabilities, confirming who will manage referrals and pre-authorizations, and requesting a transparent, written outline of appointment logistics. Ask about a dedicated care coordinator, after-hours access, and whether there is a patient portal for test results and messages. Families should also assess how the practice handles medication management, refills, urgent prescription needs, and potential drug interactions, and whether they will coordinate with specialists in a way that minimizes back-and-forth. Finally, verify the current scheduling approach: how far in advance appointments are booked, what happens if a time slot changes, and how they communicate delays.

In sum, Serenitee Care LLC stands out for its medical leadership and continuity, delivering high-quality clinical care that can drive meaningful health improvements for seniors with complex needs. The decision rests on tolerance for administrative variability and the strength of the patient–doctor bond. For families prioritizing clinical excellence and long-term physician relationships, this community offers substantial value. For those whose top criteria are flawless scheduling, consistently respectful front-desk service, and frictionless access, exploring alternatives with stronger administrative track records may yield more peace of mind.

Restaurants

• Little Caesars Pizza (4.7 miles)
• McDonald's (4.8 miles)
• Luigi's Italian Restaurant & Bar (4.8 miles)
• Fazoli's (4.8 miles)
• Golden Corral (4.8 miles)
• Waffle House (4.9 miles)
• Sonic Drive-In (5.2 miles)

Theaters

• AMC Fayetteville 14 (5.2 miles)

Physicians

• Cape Fear Valley (5.4 miles)
• North Ramsey Dialysis Center (7.5 miles)
• Cape Fear Orthopaedic Clinic (9.9 miles)
• Family Medicine and Acute Care of Sandhills (18.6 miles)

Cafes

• Lol Tea and Coffee (5.6 miles)
• Starbucks (8.1 miles)

Pharmacies

• Cape Fear Discount Drugs North (8.2 miles)
• Walmart Pharmacy (8.4 miles)
• Womack Pharmacy Annex (9.2 miles)
• Anderson Creek Pharmacy (17.1 miles)
• CVS Pharmacy (18.5 miles)

Parks

• Smith Lake (8.4 miles)

Hospitals

• Womack Army Medical Center (10.2 miles)