Serenitee Care LLC

Pros

• Dr. Udoh is a wonderful doctor who has cared for patients for over ten years.
• The care provided is excellent, with Dr. Udoh listening to concerns and explaining conditions clearly.
• The staff are friendly and helpful, and the waiting area is clean and comfortable.
• The practice is highly recommended by patients who have been coming for years.
• Dr. Udoh is very knowledgeable and genuinely cares about his patients' health.
• The entire team shows dedication and treats patients with respect.
• Patients feel remembered by Dr. Udoh and appreciate the personal, attentive care.
• The overall experience is thorough and consistently positive.

Cons

• One reviewer says the doctor refused to fill a longstanding prescription and challenged who was in charge of medical decisions.
• Another reviewer claims the office never answers the phone and the receptionist is rude.
• A patient states the office treats patients according to cultural beliefs, does not listen to concerns, and is rude and unprofessional.
• A reviewer describes the secretary as hateful and the doctor as untrustworthy, leading the patient to stop seeking care.
• Scheduling issues are noted: no appointment confirmations, conflicting times, and being told to come back later.
• A patient reports the doctor was extremely rude and unprofessional, belittled them about weight, and refused medication refills.
• The credibility of the doctor is questioned, with a reviewer suggesting the degree might be fake.
• A reviewer alleges the practice discourages Black patients, implying discriminatory behavior.

Review

The collection of reviews paints a portrait of a medical practice with a long-standing relationship for many patients and a wide range of experiences. A sizable number of people describe Dr. Udoh and his team as deeply caring and knowledgeable, highlighting years of continuity and progress in their health. Many patients say they've been with this practice for a decade or more, sometimes traveling substantial distances to keep their primary care with Dr. Udoh. They emphasize that the care feels personalized, the doctor's knowledge is evident, and the updates to their health plans come with a sense of genuine attention to their concerns. For some, the experience includes praise for a supportive staff, a clean and comfortable waiting area, and a sense that their questions are heard and addressed.

Several voices emphasize the value of a long-term relationship with their physician. Patients describe coming back year after year, noting that the doctor " remembers my name" and "remembers details about my medical care." They describe progress over time and a feeling that the doctor truly cares about their health outcomes. The sentiment is reinforced by comments about the overall practice environment: a well-run office, friendly and helpful staff, and a receptionist who can make the visit run smoothly. One review mentions a specific staff member, Rita, whose presence is associated with a positive experience, and another notes that the wait time can be minimal and the care thorough enough to justify the commitment to return.

In the more favorable accounts, people consistently describe Dr. Udoh as a "wonderful" or "very good" doctor who is patient, knowledgeable, and attentive. Several reviews describe the doctor as thorough and capable, with one patient calling the experience "excellent" and another lauding the doctor's ability to explain conditions clearly. A recurring thread is the sense that the doctor's expertise translates into real health benefits, with patients reporting ongoing progress and satisfaction with how their health concerns are managed. Some reviews even go so far as to call the practice "the best doctor office" they've ever visited and to express gratitude for how they've been treated over many years.

However, the overall collection is not uniformly positive. A substantial portion of reviews detail significant frustrations with administrative and logistical aspects of the practice. People report misaligned appointment times, confusion about scheduling, and a lack of confirmation about appointments. Complaints include situations where the office was closed or where staff suggested switching times without clear communication. Several reviewers describe rude or unresponsive receptionists, difficulties with phone access, and experiences where the patient felt ignored or undervalued in the clinical encounter. Some describe a sense that the practice's scheduling and communication practices do not consistently meet patient needs or expectations.

Interwoven with these administrative complaints are grievances about interpersonal dynamics in care. A number of reviews recount patients feeling disrespected or unheard during visits, with reports of staff speaking over patients, or the doctor (in some accounts) being belittling or unprofessional. There are explicit claims that patient concerns, including opinions about medications or birth control, were dismissed or challenged in ways that felt dismissive rather than collaborative. A few reviewers report experiences of weight-based belittlement or other comments they perceived as disrespectful. There are even heated statements about the doctor's manner, with one account alleging a decline in trust and a decision to seek care elsewhere.

The reviews also touch on more controversial or sensitive topics. A reviewer asserts that the practice told them to seek care elsewhere and claimed that the doctor would not fill longstanding prescriptions or would challenge the patient's autonomy in treatment decisions. Other comments allege systemic issues, such as insurance-driven practice choices, a reluctance to perform certain pre-authorizations, or a suspicion that the doctor's licensing or credentials could be questionable. A few accounts also reflect experiences of unequal treatment based on racial dynamics, including a claim that patients may be discouraged from seeking care from Black doctors at this office. While these statements are part of individual experiences, they contribute to an overall sense of mixed trust and concern among different patient groups.

Taken together, the set of reviews presents a nuanced picture. The practice appears to be capable of extraordinary patient loyalty and satisfaction for many, grounded in long-standing relationships, clear medical knowledge, and attentive care. At the same time, there are persistent concerns about appointment reliability, communication clarity, and the tone of interactions with both staff and clinicians. For someone considering this practice, the message is mixed: you may find a physician who is deeply invested in your health and a staff that makes you feel cared for, but you should also be prepared for possible administrative hiccups and variability in how concerns are addressed. If you're evaluating where to seek care, it may help to call ahead, confirm appointment details explicitly, and observe how the office handles questions, scheduling, and follow-up in the early visits so you can gauge how well the practice's approach aligns with your expectations.

Restaurants

• Little Caesars Pizza (4.7 miles)
• McDonald's (4.8 miles)
• Luigi's Italian Restaurant & Bar (4.8 miles)
• Fazoli's (4.8 miles)
• Golden Corral (4.8 miles)
• Waffle House (4.9 miles)
• Sonic Drive-In (5.2 miles)

Theaters

• AMC Fayetteville 14 (5.2 miles)

Physicians

• Cape Fear Valley (5.4 miles)
• North Ramsey Dialysis Center (7.5 miles)
• Cape Fear Orthopaedic Clinic (9.9 miles)
• Family Medicine and Acute Care of Sandhills (18.6 miles)

Cafes

• Lol Tea and Coffee (5.6 miles)
• Starbucks (8.1 miles)

Pharmacies

• Cape Fear Discount Drugs North (8.2 miles)
• Walmart Pharmacy (8.4 miles)
• Womack Pharmacy Annex (9.2 miles)
• Anderson Creek Pharmacy (17.1 miles)
• CVS Pharmacy (18.5 miles)

Parks

• Smith Lake (8.4 miles)

Hospitals

• Womack Army Medical Center (10.2 miles)