2461 Legion Road, Fayetteville, NC 28306
For more information about senior living options: (844) 490-3973
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The staff are caring and friendly toward residents. The facility is clean and bright. Staff provide attentive care and assist with showers and dressing as needed. Residents enjoy the food. Pain medications are administered in a timely manner. The facility is described as loving, with friendly, knowledgeable staff and nice rooms. Some reviewers would choose to return to the facility.
A reviewer stated that a patient's mother was neglected and questioned why she was being cared for, suggesting the facility should be closed or require more help. A reviewer claimed most staff were lazy, unwilling to do their jobs, and lied to families with confidence. A reviewer reported a resident waiting on a bed pan for almost an hour and noted a strong urine odor in the facility. A reviewer criticized staff for not being available to answer questions and for failing to return calls, requiring in-person visits for answers. A reviewer alleged there was no plan to prevent the spread of infection during a Covid outbreak, leading to the resident contracting Covid, being hospitalized, and dying, with additional concerns about turnover, communication, and billing after death.Carrollton Nursing Facility elicits a broad spectrum of experiences from residents, their families, and former staff, with stories ranging from high praise to grave concerns. Several accounts describe a facility that is clean, bright, and well equipped, with a staff that some families felt genuinely cared for their loved ones. One reviewer, recounting a March 2025 rehab stay after a fall that broke the left shoulder, emphasized the overall positive environment: the building was clean and well lit, interactions between staff and residents appeared caring, and the rehab process in particular seemed well organized. This person appreciated being able to shower with some assistance, noted that pain medications were administered in a timely manner, enjoyed the meals, and would choose to return if needed. The same thread of satisfaction is echoed by others who praised a welcoming environment, friendly staff, and the sense that caregivers were attentive and engaged with residents.
In several positive entries, families describe rehab-focused care that feels responsive and supportive. Another review notes that a sister-in-law was accepted into Carrollton for physical therapy, with observations about a well-stocked facility, friendly staff, and knowledgeable, caring workers. A different commenter who identified as a relative of a resident lauded the staff as "nice" and "well versed," describing the rooms as very nice and the facility as clean. Yet another pat on the back comes from a patient who singled out Mr. Jr for going above and beyond to help with a car, expressing heartfelt gratitude and invoking blessings for him and his family. There are comments praising the team atmosphere and characterizing the staff as a group that can be a pleasure to know, underscoring a sense of community and reliable support within the facility.
However, the picture is not uniformly positive. A number of reviews highlight serious concerns about neglect, insufficient staffing, and poor communication. One reviewer, describing a loved one who required PT, asserts neglect and suggests avoiding the facility for those needing extra care or physical therapy. Another individual explicitly rejects Carrollton with strong language, claiming that staff are largely lazy, dishonest, and unhelpful, and citing a persistent, strong odor of urine as soon as entering the building. This reviewer warns others away, arguing that the facility is not appropriate for anyone who cares about a loved one's well-being. These accounts convey a sense of frustration with perceived indifference and gaps in care.
Further troubling narratives focus on administrative and operational failings. A reviewer who could not identify themselves as a family member wrote about a rapid decline in care following a change in administration and social work, leading to a perceived drop in the quality of life and safety for residents. The same post alleges a cascade of problems: a loved one contracting COVID due to what is described as a lack of a prevention plan, communication breakdowns with family, and a failure to investigate or address a bruise on a resident on blood thinners. The report paints a troubling tableau of inconsistent staffing, with frequent turnover making it hard to know who provides daily care, and even mentions families finding their loved ones in unsanitary or unsafe conditions - urine exposure during meals and at times when patients should be monitored more closely. In one especially stark account, staff reportedly vented to the family about existing burnouts and the facility's overall poor management, culminating in the claim that the owners did not care about residents; the reviewer even notes receiving a bill two days after their loved one died, a detail that underscores the emotional and financial complexity families face in these situations.
The most grave allegations focus on infection control and mortality. One story recounts a death following COVID infection contracted while the resident remained in the facility after a change in leadership. The family claims there was no adequate plan to prevent disease spread, and they describe an environment with empty corridors where infection control measures were not implemented, all of which contributed to a worsening health outcome for their loved one. This account also complains about inconsistent communication - other reviewers describe having to physically visit the facility just to obtain basic responses or updates. There are mentions of a bruise that went unaddressed, mismanagement of medications and oxygen dosing, and a broader sense of fear and distrust around the quality of care. The emotional weight of this experience is heavy, and the reviewer expresses intent to pursue legal action, asserting that the facility's care was not only inadequate but potentially dangerous.
Among the contrasting voices, there are notes about the day-to-day realities of nursing home life. Some reviewers mention practical concerns like the availability of staff to answer questions, the timeliness of pain medication administration, and even the physical environment in terms of odors and the cleanliness of common spaces. A few describe immediate, tangible benefits: being able to shower with assistance, receiving scheduled pain meds, and having caregivers who communicate with families in a way that provides reassurance. Yet these positives sit alongside accounts of delayed care, sensory discomfort, and a sense of abandonment when things go wrong. The mixed tone of these entries captures the complexity of operating a long-term care facility and the divergent experiences of residents, families, and staff.
Taken together, the collection presents Carrollton as a facility with potential strengths in cleanliness, staff kindness, and rehab-oriented care, but with significant and sometimes devastating reported failures in administration, infection control, staffing stability, and communication. Positive stories emphasize compassionate interactions, accessible care, and an environment that feels welcoming and well-maintained. Negative stories warn of neglect, mismanagement, and unsafe conditions, including a claimed inability to isolate infectious patients, mismanagement of medications, and a lack of timely updates to families about loved ones' health. The testimonies also reveal a broader emotional context: the impact of care decisions on families' peace of mind, financial concerns, and, in some cases, legal action.
For anyone considering Carrollton for themselves or a loved one, these experiences suggest a landscape of highly variable quality that can depend heavily on administration and staffing at a given time. Prospective residents or families may be drawn by the facility's clean appearance, proactive rehab services, and the evident dedication of some staff members. At the same time, the more alarming reviews advise caution - flagging potential risks around infection control, communication lapses, and overarching administrative concerns. When evaluating this facility, it may be prudent to gather current information from multiple sources, visit in person, and solicit detailed disclosures about staffing levels, outbreak protocols, care plans, and how the administration handles family updates and complaints. The spectrum of experiences highlights the essential truth in long-term care: the quality of daily life and safety for residents hinges on consistent, attentive leadership, robust operational procedures, and a culture of transparent, responsive care.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Fayetteville Municipal (2 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Cumberland Nursing And Rehabilitation Center - Fayetteville is an assisted living community in Fayetteville, NC. Our community offers a range of amenities to ensure that our residents can enjoy a comfortable and convenient lifestyle. These amenities include a beauty salon for all their grooming needs, cable or satellite TV for entertainment, community-operated transportation for easy travel, a computer center for staying connected, a dining room where they can enjoy delicious meals, and a fitness room to help them stay active and healthy.
Our community also provides fully furnished accommodations with private bathrooms and kitchenettes for the convenience of our residents. Housekeeping services are available to maintain cleanliness, and move-in coordination is provided to make the transition smooth. Outdoor spaces including gardens allow residents to enjoy fresh air and nature.
We offer restaurant-style dining where residents can savor nutritious meals tailored to their specific dietary restrictions. Additionally, we have a small library where residents can engage in reading and expand their knowledge. Telephone service is available for communication with loved ones, as well as transportation arrangements for non-medical purposes and medical appointments.
The wellness center at our community focuses on promoting mental well-being through various programs. Residents have access to Wi-Fi/high-speed internet throughout the premises.
In terms of care services, we provide 24-hour call systems and supervision to ensure the safety and security of our residents at all times. Our dedicated staff assists with activities of daily living such as bathing, dressing, and transfers. We also offer diabetes diet management, meal preparation and service, medication management, assistance with special dietary restrictions, and transportation arrangements.
To keep our residents engaged and entertained, we provide concierge services, fitness programs, planned day trips to explore the surrounding areas, resident-run activities where they can showcase their talents or hobbies, as well as scheduled daily activities designed to stimulate socialization and engagement within the community.
Furthermore, there are two restaurants nearby Cumberland Nursing And Rehabilitation Center - Fayetteville where residents can dine out and enjoy alternative dining experiences.
This part of Fayetteville, North Carolina offers a variety of amenities that may be appealing to seniors looking to settle in the area. With several dining options such as Little Caesars Pizza and Luigi's Italian Restaurant & Bar, as well as healthcare facilities like Cape Fear Valley and North Ramsey Dialysis Center within close proximity, residents can easily access necessary services. The presence of pharmacies like CVS and Walmart Pharmacy ensures easy access to medications and healthcare products. Additionally, entertainment options such as AMC Fayetteville 14 theater provide opportunities for leisure activities. Overall, this part of Fayetteville provides convenience and accessibility for senior living.
Cumberland Nursing And Rehabilitation Center - Fayetteville is located at 2461 Legion Road, Fayetteville, NC 28306 in Hoke County, North Carolina
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