Cumberland Village Assisted Living

Pros

• The community offers apartment-style rooms with kitchenettes, creating a warm and home-like atmosphere for residents.
• The staff is described as nice, professional, and courteous, providing friendly assistance to visitors and residents alike.
• There are various amenities available, including a barber/beauty salon, an in-house theater, and restaurant-style dining that looks appetizing.
• New administration is praised for being wonderful, contributing to a caring environment where residents feel loved.
• The facility provides activities for residents and has clean dining areas despite some space limitations.
• Staff members are noted to work hard to accommodate families during visits, demonstrating dedication to care.

Cons

• The facility is dirty and does not clean properly, especially the bathrooms and rooms.
• Serious upgrades are needed in the building, with missing tiles, non-working air conditioning, and roaches present.
• Most of the food served is canned or processed, which is not suitable for cardiac or diabetic residents.
• There is a severe lack of staff, with med techs and aides sometimes working alone for entire shifts.
• Transportation services are inadequate; residents cannot make their own appointments or get to necessary appointments as requested.
• The building is dark, small, and appears old and depressing, contributing to an unpleasant atmosphere.
• Emergency call systems are insufficient, leaving residents vulnerable if they fall or need help.
• Staff members often fail to respond promptly to medication requests, leading to delays in care for residents.
• There are no visible staff identification badges for safety and courtesy towards visitors.
• Residents have been able to escape from the facility, raising concerns about security measures in place.

Review

The search for an ideal assisted living facility is often fraught with mixed experiences, as highlighted by the various reviews of Cumberland Village Assisted Living. Many visitors express their sentiments about the quality of care, cleanliness, amenities, and general atmosphere of the residence. Unfortunately, these reviews present a stark contrast between positive impressions and alarming concerns regarding the facility's condition and staff efficiency.

Starting with the more favorable observations, some reviewers appreciated the layout and overall environment at assisted living facilities in general. For instance, one visitor was particularly pleased with apartment-style rooms that included options for studio or one-bedroom accommodations alongside kitchenettes. The warm ambiance paired with a clean aesthetic provided an inviting setting for residents. Facilities like a barber shop or beauty salon, an in-house theater, and restaurant-style dining were also noted as attractive features that enriched the residents' daily lives. A tour guide who exemplified professionalism and courtesy further reinforced this positive impression.

Conversely, Cumberland Village itself did not fare well under scrutiny from other reviewers who described it as being older and lacking adequate maintenance. One resident's experience highlighted unpleasant odors in hallways that detracted significantly from their visit; despite friendly staff members and kind residents willing to answer questions promptly about the community services available, issues related to cleanliness became apparent during their walkthroughs. A notable example cited by another reviewer was the unhygienic conditions they encountered—specifically mentioning unclean bathrooms and rooms along with evidence of pests like roaches.

Several critiques directed attention to far more severe operational deficiencies plaguing Cumberland Village. Residents lamented dirty environments exacerbated by insufficient cleaning routines and outdated infrastructure requiring urgent upgrades such as missing tiles and malfunctioning plumbing fixtures in various rooms. Food quality was another disappointing aspect; many expressed dissatisfaction over a diet primarily consisting of processed foods detrimental to those requiring healthier options due to cardiac or diabetic conditions.

Staffing levels emerged as a common concern within reviews as well—with claims suggesting that med techs worked short-staffed throughout entire shifts while managing multiple responsibilities ranging from floor maintenance to preparing meals for residents simultaneously. An eye-opening account described how aides frequently occupied themselves on personal cell phones rather than focusing on essential care tasks—a scenario compounded by lackluster emergency preparedness measures currently present on-site such as inadequate emergency call systems.

Despite these reservations regarding safety protocols and operational shortcomings at Cumberland Village Assisted Living, several positive encounters surfaced through reports detailing staff interactions with family members visiting loved ones. Friendly reception upon arrival seemed prevalent among relatives who appreciated timely communication regarding incidents involving their family members—especially concerning any lapses in security or health management protocols affecting Alzheimer’s patients wandering off premises undetected yet ultimately resolved professionally by staff after notifications were made.

In conclusion, potential visitors seem to grapple between redeeming qualities showcased within certain areas of Cumberland Village Assisted Living against ongoing challenges stifling its reputation amid complaints about unsanitary practices coupled with substandard responses toward critical needs arising among residents needing support most urgently—a juxtaposition illuminating discrepancies behind portrayals surrounding what life may truly be like at this establishment for individuals considering entrusting their loved ones’ care within its walls.

This part of Fayetteville, North Carolina, offers a variety of amenities and services that may be beneficial for seniors considering the area for living. With several hospitals and healthcare facilities nearby, including the North Ramsey Dialysis Center and Cape Fear Valley, residents have convenient access to medical care. Additionally, there are numerous dining options such as Little Caesars Pizza, McDonald's, and Luigi's Italian Restaurant & Bar for those looking for a quick meal or a sit-down dining experience. For those who enjoy outdoor activities, Smith Lake provides a peaceful setting for leisurely walks or picnics. Overall, this area presents a mix of conveniences that cater to the needs of older individuals seeking a comfortable and accessible living environment in Fayetteville.

Physicians

• North Ramsey Dialysis Center (6.2 miles)
• Cape Fear Valley (6.5 miles)
• Cape Fear Orthopaedic Clinic (8.5 miles)
• Family Medicine and Acute Care of Sandhills (20 miles)

Restaurants

• Little Caesars Pizza (6.5 miles)
• McDonald's (6.7 miles)
• Jersey Mike's (6.8 miles)
• Nona Sushi Asia (7 miles)
• Luigi's Italian Restaurant & Bar (7.2 miles)
• Fazoli's (7.3 miles)
• Sonic Drive-In (7.4 miles)

Cafes

• Starbucks (7 miles)
• Lol Tea and Coffee (8.3 miles)

Pharmacies

• Cape Fear Discount Drugs North (7 miles)
• Walmart Pharmacy (7.2 miles)
• Womack Pharmacy Annex (11.3 miles)
• Anderson Creek Pharmacy (17.4 miles)
• CVS Pharmacy (20 miles)

Theaters

• AMC Fayetteville 14 (8 miles)

Parks

• Smith Lake (8.6 miles)

Hospitals

• Womack Army Medical Center (12.3 miles)