A Touch of Grace
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7028 Kittridge Dr, Fayetteville, NC 28314
For more information about senior living options: (844) 490-3973
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The company is described as wonderful to deal with. Kathy is knowledgeable, kind, and very helpful.
They don't listen to you when you have a situation. They were very rude over the phone.The feedback surrounding this company paints a picture of mixed customer experiences, where the same organization can feel like a reliable partner in one moment and fall short in another. Several reviewers point to a sense that, in challenging moments, their concerns aren't fully heard or understood. The frustration is rooted in a perception that when a customer has a pressing situation, the response they receive isn't as attentive or as accommodating as they would hope. This tension between urgent needs and perceived listening appears to be a recurring theme for some clients.
One strong thread of praise in the reviews rests on the positive impression of a particular individual, Kathy. The statement, "This is a wonderful company to deal with. Kathy is knowledgeable, kind and so helpful," signals that when a staff member is involved in the interaction, the experience can rise to a high level of service. The description attributes clear strengths to Kathy - her knowledge, her kindness, and her willingness to go the extra mile - implying that excellent assistance is possible and that there are standout representatives who can make even difficult processes feel manageable.
In contrast to the favorable appraisal of Kathy, another review underscores a different and more challenging experience: "Very rude over the phone I have never witnessed anything like that from any company!" This sentiment highlights how some interactions can feel disrespectful or abrasive, leaving a lasting negative impression on a customer. The abruptness or roughness encountered on the phone stands in sharp opposition to the courteous, helpful service praised in other accounts, suggesting a variability in how customers are treated during phone conversations.
Taken together, these reviews suggest that the company's reputation is not monolithic but rather a patchwork of interactions that depend heavily on who you speak with and in what moment. The sense that "they don't listen to you when you have a situation" points to a possible inconsistency in communication - where some customers feel heard and supported, while others feel dismissed or hurried. This inconsistency can undermine trust and make even positive experiences feel less reliable because they seem to hinge on individual agents rather than an established standard of care.
That dynamic - with both praise and complaints coexisting - also illuminates the broader potential of the organization. On the one hand, Kathy's described performance demonstrates that the company has the capacity to deliver exceptional assistance and empathetic support. When a knowledgeable and kind representative engages with a customer, it can transform a potentially stressful situation into a manageable one and solidify loyalty. On the other hand, the presence of rude phone interactions signals a need for stronger consistency in tone, training, and accountability across the customer-contact team.
In terms of improvement, the reviews collectively point to a few actionable opportunities. Ensuring that all frontline staff are equipped with effective listening techniques and a calm, respectful communication style could help standardize the positive experiences customers have with Kathy to others. Clear guidelines for handling difficult situations and protocols for de-escalation might reduce instances where customers feel ignored or dismissed. Additionally, sharing best practices from exemplary employees could help lift the overall quality of interactions across the board.
Ultimately, the company emerges as a blend of strong potential and notable gaps. The presence of a highly regarded staff member like Kathy demonstrates that excellent customer service is achievable and sustainable with the right approach and training. Yet the equally emphatic reports of rudeness and lack of listening in other interactions remind us that service quality remains inconsistent. If the organization can translate the strengths exemplified by Kathy into a consistent standard - where calm, empathetic, and attentive communication is the norm - then the overall customer experience could shift from mixed to consistently positive.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Fayetteville Municipal (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.A Touch of Grace in Fayetteville, NC is an assisted living community that offers a comfortable and compassionate environment for seniors. Located in a convenient area, the community has easy access to various amenities.
For those who enjoy a cozy atmosphere, there are cafes nearby where residents can unwind and enjoy a cup of coffee or chat with friends. The availability of pharmacies ensures that medication needs are easily met.
The presence of physicians nearby provides peace of mind to both residents and their families, as prompt medical attention is readily accessible when needed. In case of emergencies or specialized healthcare services, hospitals are also in close proximity.
Residents at A Touch of Grace have a wide choice of dining options, with 12 restaurants located nearby. Whether they prefer fine dining or casual meals, there is something for every palate. Additionally, the proximity of theaters offers opportunities for entertainment and cultural experiences.
Overall, A Touch of Grace in Fayetteville, NC provides its residents with a warm and caring community where they can feel safe and supported while enjoying the convenience and accessibility to essential amenities in the surrounding area.
This area of Fayetteville, North Carolina offers a variety of amenities and services that would be beneficial for seniors looking to settle in the area. There are several restaurants within close proximity, providing options for dining out or quick meals. The availability of pharmacies and physicians ensures easy access to healthcare services. Additionally, there are nearby theaters and cafes for entertainment and socializing opportunities. The presence of parks allows for outdoor activities and relaxation. Overall, this part of Fayetteville provides a convenient and diverse range of resources for seniors looking to live comfortably in the area.
A Touch of Grace is located at 7028 Kittridge Dr, Fayetteville, NC 28314 in Cumberland County, North Carolina
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