7028 Kittridge Dr, Fayetteville, NC 28314
To contact a resident: (910) 867-9754
For more information about senior living options: (866) 208-4318
Overall Review of A Touch of Grace
Pros
The company is wonderful to deal with.- Kathy is knowledgeable, kind, and helpful.
Cons
They don’t listen to you when you have a situation.- The company was very rude over the phone.
Review
A Touch of Grace in Fayetteville, NC is best suited for families that prize a personal, one-on-one touch from a direct, approachable staff contact and are willing to navigate uneven communication across the operation. The strongest fit appears to be families who can establish a connection with a knowledgeable point person, someone described as Kathy in reviews, who can act as a practical guide through the process of arranging care and services. This community can work for residents with straightforward needs who want a friendly, supportive voice during planning and transitions. Yet that warmth may not reliably translate into consistently responsive service across all channels, especially when timely problem-solving and proactive outreach are non-negotiables.
Those weighing alternatives should note who may want to look elsewhere. If dependable listening when concerns arise, respectful phone manners, and steady, professional communication are essential, this community may fall short. The negative experiences cited, rudeness on the phone and the sense that issues are not heard, pose real risks to timely decision-making and peace of mind for families facing care decisions. For families whose top criteria include disciplined escalation, documented follow-through, and uniform courtesy, another option with a stronger track record on communication would be prudent.
On the plus side, the reviews do point to meaningful strengths when a trusted staff member is engaged. Kathy is described as knowledgeable, kind, and helpful, a genuine advocate who can demystify the process and provide concrete guidance. That kind of individual attention can make a daunting transition smoother and can generate real value in terms of planning, resource access, and reassurance. A sense that a friendly, capable point person exists within the organization can be a decisive comfort for families who connect early and stay connected with that same staffer over time. In other words, the human touch is real and leverages well when it lands with the right staff member.
The most consequential drawbacks center on communication. The cause-and-effect is clear: when staff fail to listen to concerns or speak curtly on the phone, families feel dismissed, decisions stall, and confidence in the care environment erodes. These patterns can undermine residents’ safety and families’ trust, especially during moments that require quick, coordinated action. The low overall rating in tandem with repeated comments about rude phone interactions signals a systemic risk in day-to-day operations. In practical terms, any solid care plan may be jeopardized if the communication backbone is unreliable and disagreements are not addressed with respect and urgency.
Given the trade-offs, the key question becomes whether the positive, hands-on experience with a particular staff advocate can be scaled into dependable everyday service. The pros, clear guidance, human warmth, and a potentially strong ally in Kathy, only partly offset the main cons if the provider can institutionalize consistent listening, respectful communication, and prompt escalation. Prospective families should press for specifics: who will be the ongoing point of contact, what are formal response times, how are concerns tracked and escalated, and what guarantees exist that all staff will maintain courteous, professional communication. Without those assurances, the benefit of a single helpful advocate remains unpredictable.
In the final assessment, A Touch of Grace can be a reasonable choice for families who value a credible, personable liaison and are comfortable managing uneven communication, with an eye toward building a relationship with a trusted staff member like Kathy. For anyone who cannot tolerate inconsistent responsiveness or rude encounters, alternatives with more uniform communication practices are advisable. Before deciding, arrange a candid tour and ask to meet multiple staff, request a direct line to the care liaison, and probe the facility’s escalation processes. If the answers feel concrete and consistently delivered, this community can work; if they don’t, the smarter move is to choose a provider with demonstrably steadier, more courteous communication as the foundation.
6 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Fayetteville Municipal (9 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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