14471 NC Highway 41 South, Fairmont, NC 28340
For more information about senior living options: (844) 490-3973
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The staff were friendly and the facility was clean. The assistant administrator was very nice. They had a wonderful experience at this clean facility, with the staff being helpful and welcoming. The front desk staff, especially Amy, were welcoming and helpful. The admissions director and administrators were wonderful. The nurses and therapists were very helpful and encouraging in rehab. The kitchen staff prepared meals that residents enjoyed. The facility is described as among the most compassionate healthcare facilities with some of the best nursing care. The staff put residents first and are friendly and professional.
The staff were rude and unprofessional and did nothing to help him. The facility was dirty, with trash pushed under the bed, and appeared to be understaffed. The staff let the resident sit in a wet bed for hours. Neglect is a big issue, with residents sent to the doctor without shoes or coats and with contagious infections. Medications are not properly given. The kitchen was terrible, with meals often not matching the menu and frequent shortages. The building needs an overhaul; it lacks updated paint, flooring, and bathrooms.The collection of reviews paints a complex, often dual portrait of Mount Olive Center (Genesis Mount Olive Center for some reviewers). On one hand, many readers describe a facility where staff treat residents like family, where visitors feel welcomed and supported, and where cleanliness and safety are notable strengths. On the other hand, other voices report serious lapses in care and cleanliness, accusing the place of neglect, under-staffing, and communication gaps that some families found distressing. Taken together, the notes reveal a care community that can be deeply compassionate and responsive at times, while also revealing stubborn structural challenges that can significantly impact residents' well-being.
A large portion of the feedback highlights kindness, approachability, and genuine care from staff. Several reviewers praise how friendly and professional the staff are, including commendations for particular individuals such as Amy at the front desk, who is described as welcoming and consistently helpful. Families frequently mention feeling that their loved ones are in good hands, with nurses who communicate clearly, therapists who motivate residents to participate in rehab, and aides who attend to daily needs with patience. The admissions team and administrators are also frequently cited as helpful and reassuring during the transition into care, with some reviewers thanking specific staff for guiding them through the process and for providing information and reassurance. In several accounts, residents' meals, activities, and social interactions are framed as supportive and uplifting, and relatives repeatedly acknowledge improvements in cleanliness and a generally welcoming atmosphere over time.
The reviews also emphasize the facility's sense of safety and order, as well as the emotional benefits of a supportive environment. For example, one reviewer notes the security measures that help visitors feel protected, and others appreciate the clear, courteous reception and the consistent presence of staff who keep residents engaged and cared for. Families describe seeing their loved ones improve through therapy and rehab, with therapists encouraging movement, walking, and participation in sessions. There is widespread gratitude for the teamwork across departments - nursing, therapy, kitchen, housekeeping, maintenance, and administration - who collectively contribute to a positive experience for many residents and their families.
Nevertheless, a substantial portion of the feedback voices serious concerns about inconsistent quality and perceived neglect. Some reviewers report cases of neglect or insufficient care, describing situations where residents were left in wet beds for hours, or where the staff's attention to hygiene and daily necessities appeared lacking. Complaints include dirty conditions, with references to trash under beds and even roaches in some accounts, suggesting that cleanliness can be uneven depending on factors like staffing levels or shifts. A few reviewers explicitly state that staff who should be paying attention to safety and medical needs were not, and that communication about patient status or medical issues was not timely or effective. These experiences contribute to a sense that, while there are bright spots, the facility can feel understaffed and overwhelmed at times, impacting residents' comfort and safety.
The kitchen and meal service emerge as a particular pain point in several reviews. Families describe inconsistent meal quality and service, with critiques about the weekend kitchen operations and a perceived lack of attentiveness to residents' dietary requests. Complaints include the perception that the kitchen does not always follow the posted menu, that "alternate" meals are not reliably provided, and that shortages (such as lettuce and milk) complicate service. Some reviewers were told about new cooking staff and promised changes that, even after weeks or months, had not fully materialized, leaving families worried about whether residents were receiving meals that meet their preferences and nutritional needs. These concerns about the kitchen reflect a broader sense that operations can be excellent in some shifts or days and falter on others.
Communication and internal coordination also factor into the mixed reviews. A number of reviewers acknowledge the challenges that come with caring for loved ones and appreciate when staff respond promptly to questions or concerns. Others report frustration with unaddressed issues, promises of callbacks that never materialize, and a lack of clear guidance from leadership on how problems are resolved. One reviewer mentions being advised by family members not to report concerns, underscoring a fear among some families that speaking up might not lead to timely or effective resolution. Several comments express a desire for stronger, more proactive communication with leaders such as the head of staff and social workers when concerns arise, suggesting room for improvements in how concerns are escalated and resolved.
Overall, the reviews present a facility with a strong core of compassion and dedicated care, balanced by persistent criticisms about staffing, cleanliness, meal service, and consistent communication. For families considering placement, the message across these accounts is nuanced: Mount Olive Center can provide warm, patient-centered care, encouraging rehab progress and personal connections, while also facing real and impactful operational challenges that can affect day-to-day experiences, especially for residents with higher needs or in times of staff shortages. Prospective families are encouraged to visit, to meet staff including front-desk personnel, nurses, therapists, and administrators, and to ask about current staffing levels, meal planning processes, housekeeping routines, and how concerns are tracked and resolved. The shared sentiment across many reviews is clear: when care is attentive and well-coordinated, families feel grateful; when gaps appear, they are compelled to speak up and seek improvements.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Mt. Olive Family Care Home 2 in Fairmont, NC is an excellent choice for individuals seeking a comfortable and caring assisted living community. This board and care home offers a range of amenities and services to ensure the well-being and convenience of its residents.
Residents can enjoy their meals in the dining room, which provides a pleasant atmosphere for socializing with fellow residents. The facility is fully furnished, providing a cozy and homely environment for all residents. There is also an outdoor space where residents can relax and enjoy some fresh air.
Housekeeping services are provided to ensure that the living spaces are always clean and tidy. Move-in coordination assistance is available to help make the transition into the community as smooth as possible. Residents can stay connected with friends and family through telephone services and Wi-Fi/high-speed internet access.
The dedicated staff at Mt. Olive Family Care Home 2 provides assistance with various activities of daily living, including bathing, dressing, and transfers. They also coordinate with health care providers to ensure that residents receive proper medical care when needed. Special attention is given to individuals with diabetes, providing them with personalized diet plans.
Meal preparation and service are provided by the professional staff at Mt. Olive Family Care Home 2. Special dietary restrictions are accommodated to ensure that each resident's nutritional needs are met. Medication management services are also offered to ensure that residents receive their medications accurately and on time.
Transportation arrangements for medical appointments are available for residents who require it. Additionally, transportation is provided for regular visits to doctors' appointments.
Residents at Mt. Olive Family Care Home 2 can look forward to engaging in scheduled daily activities that promote socialization and mental stimulation.
Conveniently located nearby are pharmacies and places of worship, allowing easy access to essential healthcare services as well as spiritual support.
Overall, Mt. Olive Family Care Home 2 in Fairmont, NC provides a warm and welcoming environment where seniors can receive personalized care and support while maintaining their independence and enjoying a fulfilling lifestyle.
Mt. Olive Family Care Home 2 is located at 14471 NC Highway 41 South, Fairmont, NC 28340 in Robeson County, North Carolina
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