For more information about senior living options: (866) 208-4318
2.9 from 57 reviews
5 stars
22
4 stars
5
3 stars
1
2 stars
3
1 stars
26
Overall Review of Health Care Options of the Triangle, Inc
common18 reviews mention this
Respect and compassion stand out
Many residents describe a respectful, compassionate experience.
Across the reviews, patients repeatedly say they were treated kindly and without judgment. Several mention feeling comfortable and supported from the initial call through recovery, with staff explaining what to expect and checking that they were okay. A number of positive reviews also highlight Dr. Baker and the nursing team as patient and informative during a stressful decision.
caveat28 reviews mention this
Front desk rudeness is a recurring issue
Residents frequently call out rude behavior at check-in.
A large share of the reviews criticize front desk interactions, describing unprofessional or rude tones, lack of greeting, and difficulty being accommodated when something changed. Some reviewers also tie their negative experiences to delays or refusal to reschedule. Even several people who were otherwise satisfied still note that the front desk was the part that felt least welcoming.
common19 reviews mention this
Dr. Baker’s communication helps
Dr. Baker is described as kind and clear.
Many reviews mention that Dr. Baker answers questions, explains details of the procedure, and gives information in a way patients can follow. Several patients say they felt comfortable because the doctor was informative and professional. A smaller number of reviews are critical, but the theme of good communication shows up strongly in the positive accounts.
common7 reviews mention this
Timeliness and process feel smoother
Some reviews describe a quick, well-run visit.
A handful of reviewers say check-in and the overall process moved quickly, including short wait times. Others specifically mention following instructions, arriving on time, and feeling that the staff guided them step-by-step. In contrast, some negative reviews describe disruptions when appointments were late, paperwork was an issue, or rescheduling became difficult.
caveat6 reviews mention this
Billing and refunds can be unclear
Several reviews raise concerns about cost and refunds.
Some patients describe confusion or frustration around what they had to pay and when, including add-on charges and refund disputes. A few reviews mention that payment and service sequencing were not what they expected, or that they were told they could not receive a full refund. Others report experiences that involved paying more elsewhere after complications or an incomplete outcome.
caveat2 reviews mention this
Medical concerns appear in minority reviews
A few residents question the medical approach.
Two reviews raise medical concerns beyond customer service, including reports about procedure outcomes and a need for additional care. One also describes issues with equipment appearing outdated and mentions not being placed under anesthesia, with concern about waking during the procedure. These are limited accounts compared with the many reviews focused on staff interaction and communication.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
Raleigh-Durham International (13 miles away)
Nearby Places of Interest
This part of Durham, North Carolina offers a convenient location with easy access to several hospitals, pharmacies, parks, restaurants, physicians' offices, cafes, places of worship, and a theater. The proximity to Durham Regional Hospital and other medical facilities ensures quick access to healthcare services. There are also various recreational opportunities available at the nearby parks for leisurely walks or outdoor activities. The diverse dining options cater to different tastes, and there are plenty of cafes for socializing or enjoying a cup of coffee. Additionally, the presence of places of worship provides spiritual support and community engagement. Overall, this area presents a well-rounded environment for senior living with essential amenities within reach.
Hospitals
Durham Regional Hospital (0.3 miles)
Duke Hospital of Dentistry & Facial Pain (3 miles)
North Carolina Cancer Hospital (12.4 miles)
Parks
Whippoorwill Park (1.2 miles)
Northgate Park (1.3 miles)
Bethesda Park (7.3 miles)
Piney Wood Park (8.5 miles)
Cedar Falls Park (9.1 miles)
Homestead Skate Park (10.6 miles)
Grandale Park (11.3 miles)
Pharmacies
Walgreens (1.3 miles)
Walgreens (1.8 miles)
CVS Pharmacy (3 miles)
Walgreens (3.7 miles)
CVS Pharmacy (6.4 miles)
Walgreens (7.5 miles)
CVS Pharmacy (8.7 miles)
Restaurants
Bojangles' Famous Chicken 'n Biscuits (1.5 miles)
Locopops (2.4 miles)
Chick-Fil-A (2.8 miles)
Mothers and Sons Trattoria (2.9 miles)
McDonald's (3 miles)
Picnic (3 miles)
Cracker Barrel (3 miles)
Physicians
Garrett S Bressler, MD (1.9 miles)
Avance Care (2.8 miles)
North Carolina Orthopaedic Clinic (7.5 miles)
Duke Primary Care Sage Road Pediatrics (8.7 miles)
Chapel Hill Pediatrics & Adolescents Pa (8.8 miles)
Duke Health Center (9 miles)
Chapel Hill Implant and Oral Surgery Center (9.7 miles)
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Raleigh-Durham International (13 miles away)
Strong therapy programs and wound care; engaging activities.
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