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Brookdale Durham

Brookdale Durham is an assisted living and memory care community in Durham, NC.

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Brookdale Durham

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  • Interior

    A spacious and well-lit living room with elegant furniture and a piano.

  • Decor

    A cozy and well-decorated bedroom featuring a bed with pillows and a throw blanket, complemented by sheer curtains allowing natural light to fill the room.

  • Living Room

    A cozy dining area with a round table and chairs, featuring a decorative mirror and an adjacent living room.

  • Building

    Front view of a hotel with brick exterior and prominent white columns.

  • Trees

    A sunny courtyard with patio furniture, surrounded by a brick building and lush greenery.

  • Windows

    A cozy interior lobby with comfortable seating and welcoming decor.

  • Dining

    A well-lit dining area with neatly arranged tables and chairs, featuring a television and decorative shelves.

  • Kitchen

    A neat kitchen countertop with a sink, wooden cabinets, and a fruit basket.

  • Television

    A cozy cafe interior with neatly arranged tables and chairs, featuring a bar counter and a television.

  • Salon

    A modern hair salon with stylish chairs and mirrors.

4434 Ben Franklin Boulevard, Durham, NC 27704

For more information about senior living options: (866) 208-4318

3.7 from 57 reviews
5 stars
30
4 stars
9
3 stars
4
2 stars
1
1 stars
13

Overall Review of Brookdale Durham

common 33 reviews mention this

Staff warmth and responsiveness

Many residents and families describe staff who are kind, attentive, and engaged.

Across the reviews, families frequently say staff treated residents with care and kindness, and some mention staff responding well to concerns and questions. A number of positive comments also describe staff engagement in daily life, including addressing residents by name, being visible in the community, and helping seniors feel supported. Where reviews are critical, the common complaint is that care quality can be inconsistent—especially for memory care—so staffing and follow-through appear to be the main pressure point some families experienced.

caveat 9 reviews mention this

Care and staffing can fall short

Some families report insufficient staffing that affected personal care and medication handling.

Several reviews describe problems with day-to-day assistance, including missed bathing routines, residents going without being taken to meals, and concerns about medication being given late or incorrectly. Other critical reviews attribute these issues to understaffing and high workload, with some describing memory care as especially strained. A few reviews also note that families had to step in with cleaning or forms when responsiveness did not meet expectations, indicating variability in how issues get handled once raised.

common 4 reviews mention this

Dining and meal options

Residents and families mention food quality and the ability to get meal alternatives.

Dining shows up as a consistently discussed part of day-to-day life, with one review specifically saying the food is delicious. Another review mentions meal service quality, while a separate review says the community offers options if a resident does not like what is served. The community also describes special dietary support in its care and dining approach, including diabetes-related and low/no-sodium and special restriction diets.

  • A well-lit dining area with neatly arranged tables and chairs, featuring a television and decorative shelves.
  • A cozy cafe interior with neatly arranged tables and chairs, featuring a bar counter and a television.
  • A cozy dining area with a round table and chairs, featuring a decorative mirror and an adjacent living room.
caveat 6 reviews mention this

Cleanliness and upkeep vary

Reviews are mixed on cleanliness, from well-kept spaces to concerns about odors and dirty rooms.

Some reviews praise the facility as clean and well kept, including comments about a well-run and professional environment. Others raise serious cleanliness concerns, describing dirty rooms, bad odors, and maintenance problems that were not addressed after requests. A few reviewers also tie their concerns to staffing and follow-up, suggesting that how well upkeep happens may depend on consistent coverage and responsiveness.

caveat 5 reviews mention this

Cost is a frequent consideration

Multiple reviews frame pricing as expensive or not matching the care received.

Pricing comes up repeatedly in the reviews, including comments that it is expensive and that families expected better care for the cost. One reviewer also mentions detailed service pricing as part of the tour experience, while another notes the community was more costly than other options they toured. On the other side, at least one review describes the building as offering good value relative to the amount of space, indicating views on cost can differ depending on what families feel they’re getting.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 119 resident community capacity 119 resident community capacity
  • 1-bedroom apartments 1-bedroom apartments
  • 2-bedroom apartments 2-bedroom apartments
  • Studio apartments Studio apartments

Types of Care

  • Assisted Living Assisted Living
  • Memory Care Memory Care

Amenities

  • Air-conditioning Air-conditioning
  • Beautician on-site Beautician on-site
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Guasts at mealtime Guasts at mealtime
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Laundry Laundry
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Party space Party space
  • Pet friendly Pet friendly
  • Private bathrooms Private bathrooms
  • Resident parking Resident parking
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Raleigh-Durham International (13 miles away) Raleigh-Durham International (13 miles away)
  • Community operated transportation Community operated transportation
  • Transportation & parking Transportation & parking
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Mild cognitive impairment Mild cognitive impairment
  • Special dietary restrictions Special dietary restrictions
  • Specialized memory care programming Specialized memory care programming
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Low / no sodium Low / no sodium
  • Low fat Low fat
  • Special dietary restrictions Special dietary restrictions

Activities

  • Activities off-site Activities off-site
  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Religious services Religious services
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Languages Spoken

  • English English

Nearby Places of Interest

Hospitals

  • Durham Regional Hospital (0.9 miles)
  • Duke Hospital of Dentistry & Facial Pain (3.9 miles)

Parks

  • Northgate Park (1.8 miles)
  • Whippoorwill Park (1.9 miles)
  • Bethesda Park (7.5 miles)
  • Piney Wood Park (9.2 miles)
  • Cedar Falls Park (10.1 miles)
  • Homestead Skate Park (11.6 miles)
  • Grandale Park (11.9 miles)

Pharmacies

  • Walgreens (2.3 miles)
  • Walgreens (2.4 miles)
  • CVS Pharmacy (4 miles)
  • Walgreens (4.2 miles)
  • CVS Pharmacy (7.1 miles)
  • Walgreens (7.2 miles)
  • CVS Pharmacy (9.5 miles)

Restaurants

  • Bojangles' Famous Chicken 'n Biscuits (2.5 miles)
  • Locopops (3.3 miles)
  • Mothers and Sons Trattoria (3.6 miles)
  • Chick-Fil-A (3.7 miles)
  • Picnic (3.9 miles)
  • McDonald's (3.9 miles)
  • Cracker Barrel (4 miles)

Physicians

  • Garrett S Bressler, MD (2.8 miles)
  • Avance Care (3.8 miles)
  • North Carolina Orthopaedic Clinic (8.5 miles)
  • Duke Primary Care Sage Road Pediatrics (9.7 miles)
  • Duke Health Center (9.7 miles)
  • Chapel Hill Pediatrics & Adolescents Pa (9.8 miles)
  • Chapel Hill Implant and Oral Surgery Center (10.6 miles)

Cafes

  • Cocoa Cinnamon (3 miles)
  • Starbucks (6.6 miles)
  • Starbucks (8.7 miles)
  • Starbucks (10.2 miles)
  • Starbucks (10.2 miles)
  • Panera Bread (10.3 miles)
  • Starbucks (10.8 miles)

Places of Worship

  • Duke University Chapel (4.2 miles)
  • Yates Baptist Church (5.7 miles)
  • Judea Reform Congregation (6 miles)
  • Church of Reconciliation PC USA (11 miles)
  • New Hope Church (11.3 miles)
  • St Matthew's Episcopal Church (11.7 miles)

Theaters

  • AMC DINE-IN Southpoint 17 (10.3 miles)

Transportation

  • RDU - Terminal 2 (12.9 miles)
  • Raleigh-Durham International Airport (RDU) (12.9 miles)
  • American Airlines (12.9 miles)
  • CCO Concourse (13.2 miles)
  • National Car Rental (13.2 miles)

Frequently Asked Questions

What floor plans and room types does Brookdale Durham offer?
Where is Brookdale Durham?
Does Brookdale Durham provide care for residents with dementia or Alzheimer's disease?
What photos are available for Brookdale Durham in Durham, North Carolina?

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