Brookdale Durham
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Information last verified:
4434 Ben Franklin Boulevard, Durham, NC 27704
For more information about senior living options: (844) 490-3973
The staff are kind and attentive, creating a calm, welcoming atmosphere. The facility feels warm and like home, with residents thriving emotionally and socially. The spaces are clean, well-kept, and nicely designed, including attractive courtyards and common areas. Families note that caregivers go above and beyond to meet residents’ needs and ensure safety. Meals are delicious and dining areas are accommodating, with diverse activity options. Programs and services, including on-site Shabbat services, help residents feel seen and respected. Carolina House is modern, with friendly, helpful staff and a variety of engaging activities. Overall, residents and families consistently describe positive experiences with reliable, attentive care.
Some patients' rooms look dirty and poorly maintained, with feces left uncleaned. Inside, residents are described as underfed and neglected until someone important visits. The facility is being considered for relocation due to untrained, irresponsible staff; reviewers urge avoiding it, especially for loved ones in their last days. Staff are said to be uncaring and frequently on their phones, with residents not attended to and social services often called. In memory care, understaffing leads to inadequate care: baths missed, odors present, medications given incorrectly, and 16 residents cared for by a single staffer. Residents are left sitting in chairs all night, never taken to dining, and medications are not delivered on time. Billing and administration are criticized as opaque and uncaring: overbilling and slow responses to insurance requests. The building environment is described as depressing and neglected, with urine odors, dirty carpets, broken fixtures, and small elevators. There are reports of rude or disrespectful treatment by staff and poor communication with families.Brookdale Durham is best suited for seniors who want a lively, social campus with attentive staff, strong on-site services, and a sense of warmth that can make family members feel comfortable about daily life away from home. It suits families who value on-site spirituality and programming, convenient access to doctors and excursions, and the reassurance of larger, well-appointed common areas and amenity spaces. This community can work beautifully for residents who thrive on regular activities, generous dining options, and the ability to bring a beloved pet. However, it is not the obvious choice for those requiring constant, one-on-one care, meticulous housekeeping, or consistently transparent billing and administrative responsiveness. For those who prioritize higher levels of memory-care staffing, lower cost, or scrupulous housekeeping, alternatives such as Carolina House or other providers with proven, tightly managed care models may be worth a closer look.
On the plus side, Brookdale Durham earns credibility from staff who are widely described as warm, engaged, and genuinely caring. Visitors routinely note a welcoming atmosphere, the impression that staff treat residents like family, and a dining and activity program that keeps residents connected to one another and to their interests. The campus itself offers appealing amenities, a beautiful courtyard, aquariums, and spaces designed for socializing, as well as practical touches like on-site medical house calls and home-health services. Several families praise how well the facility supports diverse backgrounds and traditions, including on-site Shabbat services, which can be a meaningful differentiator for Jewish residents and their families. When operations run smoothly, residents can feel both physically cared for and emotionally nourished, with a schedule that feels purposeful rather than merely routine.
Yet real-world experiences across reviews underscore persistent, sometimes conflicting, realities. A number of accounts describe rooms and living spaces that fall short of expectations, with cleanliness lapses, unfulfilled housekeeping requests, and even room conditions that concern families. Medication management appears to be a recurring risk area, with cited incidents of misdosages or delays that escalate worry for families relying on reliable pharmacy support. Memory-care units, in particular, are flagged as under-staffed and overextended, leaving caregivers stretched thin and visitors reporting a lack of timely attention. Administrative and communications challenges recur as a fault line, billing disputes, slow responses to care plans or insurance requests, and turnover among leaders can leave families feeling uncertain about consistency of care. The result is a mixed picture: a community that can shine when the staff is aligned and available, but one where visible gaps in housekeeping, staffing, and administration can undermine trust.
The balancing act for Brookdale Durham hinges on how the strong, person-centered benefits interact with the labor-intensive realities of senior care. The bright spots, the engaging staff, the sense of home, the robust activities, and the on-site medical and spiritual offerings, can offset many non-catastrophic concerns if families can tolerate occasional lapses and stay actively involved in oversight. The remodeling and attractive common spaces help create a welcoming environment that reinforces a positive daily rhythm, and the emphasis on social and emotional well-being remains a meaningful asset for many residents. However, when issues around cleanliness, timely medication, and care plan responsiveness persist, the positives lose some of their bite. In short, Brookdale Durham can be a terrific fit for a particular profile of senior, but the margin for error narrows where memory-care intensity, housekeeping rigor, and administrative transparency are non-negotiable.
Given the mixed track record, those considering Brookdale Durham should scrutinize needs against risks. Families with a loved one who is largely independent or only mildly assisted may be drawn to the community’s warmth, amenities, and social calendar, and will likely be satisfied when staff engagement holds steady. For residents with memory-care needs or those who require consistent, predictable routines and meticulous supervision, alternatives with higher staffing ratios and stronger quality-control on medications and housekeeping may deliver greater peace of mind. Prospective residents should demand a current, itemized service addendum, request direct opportunities to meet the memory-care team, and seek recent references that reflect the current leadership and frontline staffing patterns. A tour should extend into the memory-care wing, focusing on staff-to-resident ratios, activity programming, and how housekeeping tasks are tracked and completed.
The practical way forward is clear. Schedule a measured evaluation that prioritizes frontline experience: meet with Juliette and other long-tenured staff, tour the memory-care spaces, and probe how recent remediation efforts have addressed cleanliness, room turnover, and medication processes. Request a transparent, line-item pricing breakdown and a written assurance about response times for room and care requests. Compare Brookdale Durham against close alternatives, particularly Carolina House, to see which model aligns with the resident’s level of need, desired pace of daily life, and comfort with cost. When the fit favors a vibrant, service-rich environment and the family can stay actively engaged to supplement staff consistency, Brookdale Durham delivers substantial value. If not, the prudent choice is to pursue an option with stronger, steadier operations and a tighter handle on care delivery, housekeeping, and billing.
119 resident community capacity
1-bedroom apartments1-bedroom apartments are important for seniors because they provide a sense of independence, privacy, and autonomy while still offering the necessary space for comfortable living. These apartments allow seniors to maintain their own personal space and lifestyle preferences in a supportive community setting. 2-bedroom apartments2-bedroom apartments are important for seniors because they provide extra space for guests, hobbies, and caregivers, as well as potential for additional income through roommates or rental. Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces. Guasts at mealtime"Guests at mealtime" offer seniors the opportunity for social interaction, companionship, and a sense of community during meals, which can help combat feelings of loneliness and isolation commonly experienced in senior living environments. It can also enhance their overall dining experience and improve their mental and emotional well-being.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Party spaceHaving access to party space is important for seniors as it provides opportunities for socialization, connection, and enjoyment. These spaces allow seniors to celebrate special occasions, host gatherings with friends and family, and participate in community events, enhancing their overall well-being and quality of life.
Pet friendly"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Resident parkingResident parking is crucial for seniors in a senior living community as it provides convenience, accessibility, and safety for residents who may have limited mobility or rely on personal vehicles for transportation. Having designated parking spaces ensures that seniors can easily access their homes without having to walk long distances or navigate crowded parking lots, ultimately enhancing their overall quality of life and sense of independence.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Raleigh-Durham International (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Low / no sodiumLow/no sodium options are important for seniors because excessive sodium intake can lead to high blood pressure, heart disease, and other health issues commonly experienced by older adults. By choosing low/no sodium foods, seniors can better manage their health and reduce their risk of developing these conditions. Low fatLow fat diets are important for seniors because they can help reduce the risk of heart disease, stroke, and other health issues commonly faced by older adults. Consuming less fat can also help manage weight and improve overall health and well-being in the senior population. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities off-siteActivities off-site are crucial for seniors as they provide opportunities for socialization, mental stimulation, and physical activity outside of their usual routine. This helps combat feelings of isolation and boredom, promotes overall well-being, and allows seniors to remain engaged in the community. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
Religious servicesReligious services provide seniors with a sense of community, support, and spiritual fulfillment, which can improve their overall well-being and mental health. It also offers them opportunities for socialization and connection with others who share their beliefs. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.Brookdale Durham in Durham, NC is an assisted living community that offers a variety of housing options, including 2-bedroom apartments and studio apartments. This community specializes in providing memory care for residents with cognitive impairments.
Residents at Brookdale Durham can enjoy a wide range of amenities to enhance their quality of life. These include an on-site beautician and beauty salon, cable or satellite TV, community-operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, guests welcome during mealtime, housekeeping services, kitchenettes in each apartment, laundry facilities, move-in coordination assistance, outdoor spaces for relaxation and recreation, party spaces for social gatherings or events, pet-friendly policies for those with furry companions, private bathrooms for added privacy and convenience, resident parking areas, restaurant-style dining options with delicious meals served daily, a small library for book lovers to enjoy reading material at their leisure time.
The care services provided at Brookdale Durham are comprehensive and tailored to meet the individual needs of each resident. There is a 24-hour call system available to ensure safety and security at all times. Trained staff members are present round the clock to provide 24-hour supervision and assist residents with activities of daily living such as bathing and dressing. The community also coordinates with healthcare providers to ensure that all medical needs are met effectively. Medication management is provided to ensure that residents take their medications correctly and on time. Additionally,a mental wellness program aims to promote emotional well-being among the residents.
For those with specific dietary requirements or restrictions such as low/no sodium diets or low-fat diets,specialized meal preparation services are available. Furthermore,residents benefit from various activities arranged by the community,such as community-sponsored activities,Fitness programs,daily scheduled activities etc organized by conicerge services.Residents also have opportunities for planned day trips along with religious services held within the community.
Brookdale Durham is conveniently located near cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals, providing easy access to essential services and recreational activities for residents and their families.
Overall,Brookdale Durham offers a warm and welcoming environment where residents can enjoy comfortable living while receiving the care and support they need.
Brookdale Durham offers 1-bedroom apartments, 2-bedroom apartments, and Studio apartments.
Brookdale Durham is located at 4434 Ben Franklin Boulevard, Durham, NC 27704 in Durham County, North Carolina
The features at Brookdale Durham are designed to create a safe and supportive environment for residents with dementia or Alzheimer's disease, addressing their unique needs comprehensively. With 24-hour supervision, staff can ensure immediate assistance is available, reducing anxiety for both residents and families. Assistance with activities of daily living, such as bathing and dressing, fosters dignity while promoting independence. Coordinating with healthcare providers ensures that medical needs are met efficiently, while meal preparation and service cater to dietary requirements and preferences that can enhance overall wellbeing. Medication management helps maintain proper health protocols vital for memory care patients. Additionally, programs focusing on mental wellness and specialized memory care programming engage residents' cognitive functions in meaningful ways, while transportation arrangements facilitate necessary medical appointments without additional stress. This holistic approach ultimately enhances the quality of life for those experiencing mild cognitive impairment or advanced dementia stages.
Brookdale Durham on seniors.fyi includes 10 photos including images showing interior, decor, dining, salon, windows, television, landscaping, living room, and more.
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8 Key Indicators That Suggest It May Be Time to Transition from Assisted Living to Skilled Nursing Care