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The Charlotte

The Charlotte is an assisted living and memory care community in Charlotte, NC.

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The Charlotte

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  • Interior

    A cozy living room with a sofa, armchair, and glass coffee table, decorated with pillows and artwork.
  • Decor

    Cozy living room with a flat-screen TV, decorative cabinet, and comfortable seating.
  • Living Room

    A cozy and elegantly decorated living room with a sofa, armchair, coffee table, and large window.
  • Building

    A hotel building with a covered entrance and an American flag in the foreground.
  • Architecture

    A hotel building with an entrance driveway and an American flag.
  • Bedroom

    A cozy bedroom and bathroom setup with a bathrobe hanging on the door.
  • Trees

    Entrance sign to a residential area with surrounding trees and landscaping.
  • Dining

    A cozy kitchen and dining area with modern decor.
  • Kitchen

    A modern apartment kitchen with white cabinetry and stylish decor.
  • Lighting

    A well-lit dining room with several tables and chairs arranged on a wooden floor.
  • Patio

    A courtyard with tables, chairs, and umbrellas next to a three-story building.
  • Bathroom

    A modern bathroom with a vanity, mirror, and shower area.
  • Television

    A cozy dining area with tables, chairs, and a kitchenette.
  • Chandelier

    Elegant dining room with a long table, upholstered chairs, and a chandelier.

9120 Willow Ridge Road, Charlotte, NC 28210

For more information about senior living options: (866) 208-4318

4.7 from 38 reviews
5 stars
31
4 stars
4
3 stars
1
2 stars
1
1 stars
1

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2021Top 5% Senior Living Community in 2022

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The Charlotte Costs & Pricing

The Charlotte offers a premium living experience with its monthly rental rates significantly exceeding both Mecklenburg County and state averages. For instance, a studio apartment at The Charlotte is priced at $5,200, which is notably higher than the county's average of $3,941 and the state's average of $4,020. Similarly, a one-bedroom unit costs $6,200 compared to the county's average of $3,434 and the state's figure of $4,055. Even for two-bedroom apartments, which are listed at $7,800 at The Charlotte, the disparity remains clear against the county's average of $3,712 and the state's average of $4,245. These rates reflect not only the desirable location but also the luxurious amenities and services offered by The Charlotte that cater to residents seeking an elevated lifestyle.

Floor plansThe CharlotteMecklenburg CountyNorth Carolina
Studio$5,200$3,941$4,020
1 Bedroom$6,200$3,434$4,055
2 Bedrooms$7,800$3,712$4,245

Overall Review of The Charlotte

common 22 reviews mention this

Caregivers are repeatedly described

Many residents and caregivers describe staff as caring, helpful, and attentive.

Across the reviews, families and caregivers repeatedly say staff treat residents well and help make day-to-day life feel smoother. Several mentions call out friendly, patient, and attentive caregivers and a willingness to work with families, including help with logistics like transportation. A few reviews also mention that staffing challenges can affect consistency, but the broader feedback still centers on kindness and responsiveness from employees.

common 8 reviews mention this

Food quality shows up often

Food is a recurring bright spot in residents’ day-to-day feedback.

Multiple reviews say the food is good, with some describing it as excellent or made to order. Residents also mention enjoying dining in the community, and at least one review specifically ties meal quality to overall satisfaction with living there. Even in reviews that focus on other concerns, people still tend to speak positively about the food.

  • Elegant dining room with a long table, upholstered chairs, and a chandelier.
  • A cozy kitchen and dining area with modern decor.
  • A well-lit dining room with several tables and chairs arranged on a wooden floor.
common 9 reviews mention this

Activities help residents stay engaged

Residents and visitors frequently mention activities and engagement.

Reviews describe a busy mix of activities and programs, including holiday gatherings, bingo, and planned outings. Several people mention an activities team that keeps residents occupied and engaged, and one review highlights how the social director helped plan a safe celebration. A review also connects the memory care experience to the activities team keeping residents pleasantly occupied.

caveat 6 reviews mention this

Staffing shortages can affect care

Some reviews say staffing issues hurt consistency in care and services.

A handful of reviews describe staffing being short-handed at times, with one person saying the dining room was closed off and on because of staffing issues. Others mention turnover and inconsistent care, and one review ties cleanliness concerns in residents’ rooms to facility challenges during the pandemic period. While some reviews express that it seems to be improving, the recurring theme is that staffing pressure can show up in day-to-day consistency.

caveat 2 reviews mention this

Pricing and communication feel confusing

At least a couple of reviews call out price increases and communication gaps.

One review describes a price raise that the reviewer felt was higher than expected and says they would suggest asking about the increase. Another review mentions pricing being a little higher and the need for some adjustment when moving in. Taken together, the concern is less about affordability overall and more about clarity and how increases are communicated.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Types of Care

  • Assisted Living Assisted Living
  • Memory Care Memory Care

Pets

  • Cats allowed Cats allowed
  • Dogs allowed Dogs allowed

Amenities

  • Activities off-site Activities off-site
  • Activities on-site Activities on-site
  • Air-conditioning Air-conditioning
  • Bath tubs Bath tubs
  • Beautician on-site Beautician on-site
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Devotional services off-site Devotional services off-site
  • Devotional services on-site Devotional services on-site
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Ground floor units Ground floor units
  • Handicap accessible Handicap accessible
  • Housekeeping services Housekeeping services
  • Indoor common areas Indoor common areas
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor common areas Outdoor common areas
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Respite or short term stays offered Respite or short term stays offered
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wheelchair accessible showers Wheelchair accessible showers
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Charlotte Douglas International (9 miles away) Charlotte Douglas International (9 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Ambulatory care Ambulatory care
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Diabetes diet Diabetes diet
  • Diabetic care Diabetic care
  • High acuity care High acuity care
  • Incontinence care Incontinence care
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Mild cognitive impairment Mild cognitive impairment
  • Special dietary restrictions Special dietary restrictions
  • Specialized memory care programming Specialized memory care programming
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Anytime dining Anytime dining
  • Diabetes diet Diabetes diet
  • Gluten-free Gluten-free
  • Guest meals Guest meals
  • International cuisine International cuisine
  • Low / no sodium Low / no sodium
  • Meals provided Meals provided
  • No Sugar No Sugar
  • Organic Organic
  • Professional chef Professional chef
  • Restaurant style dining Restaurant style dining
  • Room service Room service
  • Special dietary restrictions Special dietary restrictions
  • Special dining programs Special dining programs
  • Vegan Vegan
  • Vegetarian Vegetarian

Activities

  • Art classes Art classes
  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Cooking classes Cooking classes
  • Day trips and outings Day trips and outings
  • Devotional activities offsite Devotional activities offsite
  • Devotional activities on-site Devotional activities on-site
  • Educational speakers / life long learning Educational speakers / life long learning
  • Fitness programs Fitness programs
  • Happy hour Happy hour
  • Karaoke Karaoke
  • Live dance or theater performances Live dance or theater performances
  • Live musical performances Live musical performances
  • Live well programs Live well programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities
  • Wine tasting Wine tasting

Nearby Places of Interest

This part of Charlotte, North Carolina, offers a convenient and bustling area for senior living. With a variety of physicians and healthcare facilities nearby, including Carolinas Medical Center-Pineville and several pharmacies, residents can easily access medical care. There are also plenty of dining options ranging from fast food to more upscale restaurants like Viva Chicken. For leisure activities, there are several cafes such as Starbucks and The Flipside Cafe, as well as theaters like AMC Carolina Pavilion 22 for entertainment. Additionally, there are various places of worship and parks within a reasonable driving distance, providing opportunities for spiritual fulfillment and outdoor recreation. Overall, this neighborhood provides essential amenities and services that cater to the needs of seniors looking for a vibrant community to call home.

Physicians

  • Dr Richard A. Dougherty (0.1 miles)
  • Carolinas Healthcare System Pulmonary Care-Pineville (0.2 miles)
  • Carmel Family Physicians (0.3 miles)
  • Pineville Pediatrics (0.6 miles)
  • Carolina Sinus Centers - Charlotte (2 miles)
  • Ballantyne Pediatric Associates (2.8 miles)
  • Novant Health Imaging Southpark (4.2 miles)

Restaurants

  • Park Place Restaurant (0.2 miles)
  • McDonald's (0.4 miles)
  • Taco Bell (0.8 miles)
  • Middle James Brewing C (1 miles)
  • McDonald's (1 miles)
  • McDonald's (1.6 miles)
  • Viva Chicken (2.2 miles)

Hospitals

  • Carolinas Medical Center-Pineville (0.2 miles)

Pharmacies

  • CVS Pharmacy (0.3 miles)
  • Walgreens (1.1 miles)
  • Walgreens (1.1 miles)
  • CVS Pharmacy (2.9 miles)
  • Walgreens (3.6 miles)
  • Walgreens (3.8 miles)
  • Walgreens (4.7 miles)

Cafes

  • Starbucks (0.4 miles)
  • Starbucks (2.9 miles)
  • Starbucks (3.5 miles)
  • Chatty Cathy s Coffeehouse (3.5 miles)
  • Starbucks (3.7 miles)
  • The Flipside Cafe (3.8 miles)
  • Starbucks (4.2 miles)

Theaters

  • AMC Carolina Pavilion 22 (1 miles)
  • Regal Stonecrest at Piper Glen 4DX, IMAX & RPX (3.7 miles)
  • Redstone 14 (6.7 miles)

Places of Worship

  • Sharon Baptist Church (2.6 miles)
  • Calvary Church (3.2 miles)
  • Morningstar Fellowship Church (3.4 miles)
  • Elevation Church - Ballantyne (4.6 miles)
  • Providence Presbyterian Church (5.7 miles)
  • Grace Community United Methodist Church (6.2 miles)
  • St Gabriels Catholic Church (6.3 miles)

Parks

  • Blakney Park (5.1 miles)
  • South Point Business Park (5.2 miles)

Frequently Asked Questions

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Related Resources

  • does my mom have dementia quizFive Subtle Dementia Indicators to Observe: An In-Depth Guide to Understanding ā€œDoes My Mom Have Dementia?ā€

    The article presents five subtle indicators of dementia, such as memory lapses and mood swings, to help families assess cognitive decline in loved ones. It emphasizes early detection, open communication, and seeking professional help while providing practical support steps.

  • dementia paranoiaDementia, Paranoia, and Caregiver Guidance: Understanding the Connection

    Dementia encompasses progressive neurological disorders that impair cognitive functions and can lead to paranoia due to cognitive decline and emotional changes. The article discusses the triggers of paranoia in dementia, caregiver strategies for managing it, and the importance of distinguishing between dementia-related paranoia and other psychiatric conditions.

  • memory care activitiesEngaging Memory Care Activities That Enhance Quality of Life

    Memory care activities are essential for improving the quality of life of seniors with cognitive impairments, as they stimulate cognitive function, promote well-being, and encourage social interaction through tailored strategies. These activities combine structured exercises with spontaneous tasks, sensory engagement, physical workouts, creative pursuits, and intergenerational interactions to enhance emotional connection and a sense of purpose.

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