Pineville Rest Home in Pineville, NC

Pros

• The staff provide great customer service and are always attentive.
• The facility is very clean and the staff are helpful and friendly.
• The staff are wonderful and truly care for the patients.
• They offer great activities for residents to get involved with.
• The service is excellent and the staff are friendly and knowledgeable.
• The facility is well-maintained and conducive to the healing process.
• The care given to residents is amazing.
• The staff are amazing, with fantastic physical therapy and occupational therapy.
• The reception and admissions staff are helpful and accommodating.
• Residents are treated like family.
• Pineville Rehab is highly recommended.
• The staff are friendly and polite, creating a welcoming environment.

Cons

• The interview was horrible.
• The facility is the worst place ever and the resident wants to leave.
• The social worker is terrible and the CNAs are the worst.
• The environment is toxic and the neglect is horrifying.
• The facility shows no regard for residents or staff; it is a complete disgrace.
• Personal hygiene was neglected; residents were left in soiled clothing.
• Beds had no rails and diaper changes took forever; staff ignored patients.
• The hallways smelled strongly and roaches were present.
• Staffing is poor; most agency staff don't know the patients and don't seem to care.

Review

Pineville Rest Home in Pineville, NC is best suited for families seeking a rehabilitative-focused environment where the staff can provide warmth, encouragement, and hands-on attention, particularly for residents who benefit from structured therapy and a social, activity-rich setting. Those recovering from a stroke or preparing for post-acute rehab often find value in the facility's emphasis on rehab education, attentive nursing when the team is stable, and a culture that treats residents like part of a family. The community's strongest promise lies in the days when staffing is consistent and the care team is present, delivering timely assistance and a welcoming atmosphere that helps ease anxiety for both residents and families.

That said, alternatives deserve consideration for anyone prioritizing iron-clad consistency and signal-proof oversight. Several reviews underscore troubling gaps when staffing is thin or shifts turn over rapidly, including delayed call light responses, lapses in turning residents, and inadequate hygiene or supervision. For families with residents who require constant, meticulous daily care, or for those who cannot supervise care closely, another provider with consistently higher staffing ratios and more stable in-house teams may be a wiser choice. The facility's reputation is clearly a mixed map: promising care and warmth in good times, tempered by reports of neglect and unsafe lapses in others.

The most persuasive positives center on authentic, compassionate interactions and the quality of rehabilitation when the team is present. Many residents and families praise friendly, helpful staff, clean environments, and a robust activity program that keeps residents engaged and connected to meaningful routines. The dedication of the activities staff, social workers, and nursing personnel who are on hand during their shifts shines through in numerous accounts, with residents thanking caregivers for patient guidance, social connection, and practical assistance. In the best moments, admissions personnel and clinicians communicate clearly, coordinate care smoothly, and offer reassurance at critical transitions, creating a truly supportive framework for recovery and daily living.

Yet the confluence of staffing instability and variable care quality cannot be dismissed. The most serious criticisms focus on episodes of neglect, poor communication, and inconsistent responsiveness that leave residents uncomfortable or at risk. Tales of delayed diaper changes, residents left in soiled clothing, or beds not being turned on a regular basis paint a stark contrast to the uplifting experiences cited by other families. Reports of odor, cluttered hallways, and even pest concerns further amplify the message that the environment can swing from welcoming to unsettling, depending on which staff members are on duty and how well management intervenes. These patterns, when surfaced, weigh heavily against any otherwise favorable impression.

For families evaluating Pineville Rest Home, a disciplined, proactive approach is essential. First, arrange multiple visits at different times to observe real-time call-light responsiveness, turnover, and the daily flow of care - especially night and weekend shifts. Speak with front-line CNAs, RNs, and the charge nurse about escalation procedures, incident reporting, and how personal belongings or dentures are safeguarded during transfers. Request to review a recent care plan for your loved one, and verify that routine hygiene, dressing, and mobility routines are documented and monitored. Ask about staff training, the ratio of licensed professionals to residents, and whether consistent in-house staffing will be prioritized during transitions into longer-term care or post-acute rehab.

In the end, Pineville Rest Home offers meaningful potential for residents who thrive on a strong rehab program and a lively, caring community - but that potential hinges on steadfast staffing and rigorous oversight. For families who can dedicate active advocacy and insist on transparent, steady care, the positives - cleanliness, courtesy, and a genuine emphasis on therapy and social engagement - can outweigh the reservations. For those who cannot accept the risk of inconsistent care, or who demand near-perfect reliability in daily support and hygiene, it is prudent to explore other options. The decision should hinge on the ability to secure a stable, attentive team and to establish clear expectations up front, with a plan for ongoing oversight and prompt problem-solving if concerns arise.

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.8 miles)
• Walgreens (4.7 miles)
• Walmart Pharmacy (4.9 miles)

Restaurants

• Middle James Brewing C (0.6 miles)
• Taco Bell (0.7 miles)
• McDonald's (1.4 miles)
• Park Place Restaurant (1.5 miles)
• McDonald's (1.8 miles)
• Small Bar Fort Mill (2.2 miles)
• McDonald's (2.2 miles)

Cafes

• Starbucks (1.2 miles)
• Chatty Cathy s Coffeehouse (2.1 miles)
• The Flipside Cafe (2.4 miles)
• Starbucks (2.5 miles)
• Starbucks (3 miles)
• Starbucks (3.8 miles)
• Gateway Canteen (4.2 miles)

Physicians

• Carolinas Healthcare System Pulmonary Care-Pineville (1.3 miles)
• Dr Richard A. Dougherty (1.5 miles)
• Carmel Family Physicians (1.6 miles)
• Pineville Pediatrics (1.8 miles)
• Ballantyne Pediatric Associates (2.7 miles)
• Carolina Sinus Centers - Charlotte (3.2 miles)
• CMC-Fort Mill Medical Plaza (3.8 miles)

Hospitals

• Carolinas Medical Center-Pineville (1.3 miles)

Places of Worship

• Morningstar Fellowship Church (2 miles)
• Sharon Baptist Church (3.9 miles)
• Elevation Church - Ballantyne (4.2 miles)
• Calvary Church (4.4 miles)
• Grace Community United Methodist Church (4.8 miles)
• Providence Presbyterian Church (6.8 miles)

Theaters

• AMC Carolina Pavilion 22 (2 miles)
• Regal Stonecrest at Piper Glen 4DX, IMAX & RPX (4.4 miles)
• Redstone 14 (6.2 miles)

Parks

• South Point Business Park (4.3 miles)
• Blakney Park (5.4 miles)