Essential Care - White Plains

Pros

• The staff are quick, helpful, and efficient.
• Maria is fabulous and caring about customers' possessions.
• Glen is the most outstanding associate - helpful, patient, courteous, and professional.
• Kevin is a pleasure to work with; he's patient and explains things clearly.
• The UPS Store staff are friendly and professional, and notary services are a plus.
• The staff are welcoming, knowledgeable, and helpful.
• The service is consistently fast, efficient, and friendly for both shipping and returns.
• The location has great parking and friendly, helpful staff.
• The self-service machine at this location is convenient, and the staff explain how to use it.
• Maria provides efficient and reliable notary service.

Cons

• The staff here are rude and act based on their own prejudice.
• The store owner Liam is arrogant and entitled, selfish and greedy, and does not care about customer service.
• They refused to take the Amazon return, and were very arrogant and unhelpful.
• The staff did nothing for months, stringing customers along with no answers or next steps for a package.
• Management showed unprofessionalism and disrespect and would not take accountability for losses.
• Notary hours differ from those posted, causing customers to waste time.

Review

This White Plains UPS location at 333 Mamaroneck Avenue has become something of a focal point for customer stories, mixing moments of exceptional service with a few harsh reminders that even the best teams face tough days. One day in particular stands out for many readers: a customer needed to send a fax that kept stopping, and Maya and Pablo stuck with it through a slow process while dealing with impatient callers who wanted their own services prioritized. The customer praised Maya and Pablo for sticking it out, underscoring how a couple of steady staff members can turn a frustrating moment into a successful outcome.

Across the board, the sentiment about most visits here is upbeat. Numerous reviews repeatedly describe the staff as quick, friendly, helpful, and professional. People note that the location is open on weekends, which many find convenient, and some declare it among the best shipping and copying services in White Plains. Maria, in particular, is frequently singled out as fabulous and caring, especially for those who need notary services or help with delicate possessions. The staff's attitude is a common thread - customers repeatedly emphasize patience, efficiency, and a willingness to go the extra mile to solve problems or answer questions.

Notary services add another layer of utility that many customers appreciate. Notary hours are occasionally noted as different from posted times, so customers are advised to call ahead to avoid wasted trips. Still, when notary services are available, reviewers report a smooth experience, with Maria often cited for handling notarizations with care. The store also earns praise for small conveniences that add up: notary help when needed, quick returns processing, and the general sense that "the people there" want to help you get your items where they need to go.

Technology and self-service options are welcomed as well. Reviewers highlight a new self-service machine that lets customers scan labels and drop off packages without waiting in a line, plus the option to email or text receipts instead of paper. The environment-friendly option and the reduced wait time for routine returns - plus the ability to handle Amazon returns - are repeatedly mentioned as big positives. Parking is a recurring topic as well; several reviewers note there's metered street parking in front and free parking in the lot at the back, making trips more convenient and less stressful.

There are, however, notable deviations in experience that some readers don't shy away from mentioning. A subset of reviews accuses staff of rudeness or prejudice and singles out the store owner, Liam, as arrogant, entitled, and unhelpful when issues arise. In one particularly pointed account, a customer describes a multi-month delay with a significant amount of money lost, alleging a lack of accountability from the manager and owner. Another recounting notes a customer who felt dismissed after Amazon returns required more attention than expected. While these voices are fewer, they stand out because they clash with the overwhelmingly positive reports in other experiences.

Despite the more negative accounts, many customers insist that the issues they encounter are often tied to the broader limitations and pressures that can come with a busy UPS location, rather than to individual staff malice. Several reviews emphasize that the staff consistently perform well under heavy workflow, managing avoidable friction with efficiency and a helpful demeanor. In these stories, the good experiences - like quick drop-offs, friendly help with returns, and patient explanations from personnel such as Kevin, who was praised for being an absolutely pleasant assistant - serve to balance the occasional challenges described by others.

In sum, this UPS store appears to be a busy, service-oriented hub where most customers leave with a positive impression of the team's dedication and efficiency. The combination of helpful staff, notable individuals like Maria, Glen, and Kevin, and practical conveniences (notary services, self-service machines, and flexible return options) makes it a favored stop for many regulars. Yet there are meaningful cautions too: not all visits go smoothly, not all interactions feel courteous, and some customers have encountered frustrations that color their overall view of the location. Taken together, though, the consensus is that, for the most part, this White Plains store delivers reliable service, with a few high-stakes days that remind everyone how important consistent communication and accountability are in a high-volume service environment.

This part of White Plains, New York offers a convenient and accessible location for seniors looking to settle in the area. With several pharmacies, hospitals, and physicians' offices nearby, residents can easily access healthcare services. Additionally, there are various cafes and restaurants in the vicinity for dining options. The presence of parks provides opportunities for outdoor activities and leisurely strolls. The transportation options, including train stations and airports, make it easy to travel within the region or beyond. For entertainment, there are theaters in close proximity for movie enthusiasts. Overall, this neighborhood offers a well-rounded environment with essential amenities for comfortable senior living.

Pharmacies

• CVS Pharmacy (0 miles)
• Saxon Pharmacy (0.2 miles)
• CVS Pharmacy (0.5 miles)
• Rite Aid (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (4 miles)

Physicians

• Dickstein Cancer Treatment Center (0.3 miles)
• Weill Cornell Psychiatry at NewYork-Presbyterian Westchester Division (0.5 miles)
• WestMed (1.2 miles)
• Digestive Disease & Nutrition Center of Westchester (1.9 miles)
• HSS Westchester (2.1 miles)
• Westmed Medical Group (3.6 miles)
• WMCHealth Physicians Advanced Imaging Center Nuclear Medicine (4.7 miles)

Hospitals

• White Plains Hospital (0.4 miles)
• Burke Rehabilitation Hospital (0.8 miles)
• St Vincent's Hospital-Westchester (3.7 miles)
• Northeast Medical Group Family Medicine - Rye Brook (4.4 miles)
• Greenwich Hospital (6.9 miles)
• Bendheim Cancer Center (7 miles)
• Montefiore New Rochelle Hospital (7.8 miles)

Cafes

• Nespresso Boutique at Bloomingdale's, Westchester (0.4 miles)
• Starbucks (0.6 miles)
• Starbucks (2 miles)
• Starbucks (2.8 miles)
• Starbucks (3.4 miles)
• Starbucks (4.4 miles)
• Starbucks (4.5 miles)

Parks

• Tibbets Park (0.7 miles)
• Hart's Brook Park & Preserve (2.2 miles)
• The Arbors (4.5 miles)
• Rye Town Park (6.1 miles)
• Memorial Park (6.1 miles)
• Uniontown Playground (6.4 miles)
• Rockefeller State Park Preserve (7.1 miles)

Restaurants

• Roosters Market (0.8 miles)
• City Limits Diner (1.2 miles)
• Pepsico (3.7 miles)
• Captain Lawrence Brewing Company (4.1 miles)
• Serafina (4.4 miles)
• Goosefeather (5.2 miles)
• Kneaded Bread (5.6 miles)

Transportation

• Metro North - Hartsdale Train Station (2 miles)
• Valhalla Metro North Station (3.4 miles)
• Signature Flight Support (3.7 miles)
• Million Air White Plains (3.8 miles)
• Westchester County Airport (HPN) (4.3 miles)
• Metro North - Harrison Train Station (4.8 miles)
• Metro North - Rye Train Station (5 miles)

Theaters

• Alamo Drafthouse Yonkers (4.3 miles)
• AMC Port Chester 14 (5.5 miles)