Right At Home Westchester in White Plains, NY

Pros

• They were very happy with the wonderful care they received.
• The director and intake nurse addressed their questions and concerns from the start.
• They matched an awesome caretaker to their case, who was professional, caring, conscientious and fun.
• The caregiver has made a world of difference in improving the aunt’s quality of life and enabling her to stay at home safely.
• Kerry Mangeri exceeded all expectations and has been remarkably hands-on, coordinating external services and providing compassionate support.
• Lou and the Right at Home team were caring, thoughtful, and patient, and first-class people.
• The services gave the family peace of mind knowing their loved one was well cared for.
• The caregiver went the extra mile, bringing comfort, laughter and trust.
• The aides were reliable, experienced and provided good reports about the time spent.
• Mary and her team were absolutely wonderful, professional and courteous.
• Right at Home was wonderful to work with; they asked insightful questions and were flexible and accommodating.
• Right at Home is a lifesaver; the staff are professional and communicative and treat loved ones like family.

Cons

• The agency is terrible and not recommended.
• Georgia is very disrespectful.
• They don’t send you the patient’s information, as if you’re supposed to know where to go.
• The agency seemed to care more about getting paid and increasing their rate than about patient care.
• Rashida treated the reviewer very unprofessionally and yelled at them.
• The level of commitment and skill by the care team was very low, making it a terrible experience.
• The help that was sent wasn’t very good.

Review

Right At Home Westchester in White Plains is best suited for families who want to keep a beloved older adult living at home but require proactive, hands-on management and a high level of caregiver matching. This agency excels when a client needs flexible hours that can scale to 24/7 support, reliable supervision, and a clear point of coordination among nursing leadership, aides, and family. The model works particularly well for seniors with complex needs, including post-acute recovery, dementia, and hospice circumstances, where a careful caregiver pairing and ongoing oversight can translate into true peace of mind for relatives who live out of town or juggle busy schedules.

Those who should consider alternatives include families seeking a rigid, predictably fixed schedule with minimal caregiver turnover or those who have had stingy or personal experiences with office communication. A subset of reviews notes occasional rough edges in phone interactions or hesitations about responsiveness, and one negative account framed the agency as lacking in commitment. For families that prize absolute consistency of a single caregiver or a strictly transactional, low-touch arrangement, a smaller, more hands-off agency or a different home health model might feel more reliable.

The strongest positives center on the agency’s ability to match and sustain caring relationships while delivering robust care management. Families repeatedly highlight thoughtful introductions to compatible aides, then steady supervision by the Director of Nursing and Client Services, ensuring care plans stay aligned with evolving needs. The leadership’s hands-on involvement shines in complex scenarios, from coordinating external services and repairs to comforting families during delicate transitions, creating a level of trust that reduces the burden on families navigating caregiving from a distance. In practice, this translates to caregivers who feel like extensions of the family and families who feel confidently supported by a responsive, communicative team.

Where the experience diverges, the minority concerns loom larger than one might expect in a strongly positive track record. A few reviews point to rude or inconsistent phone interactions and, in isolated cases, dissatisfaction with administration’s responsiveness. These are not the typical tenor of most accounts, but they do underscore a reality: the client experience depends on having a reliable primary contact and a carefully chosen caregiver. Prospective families should insist on a clearly defined single point of contact, request detailed caregiver profiles, and, if possible, begin with a trial period to verify fit before committing to long-term arrangements.

When weighing the pros against the cons, the scale tips toward a practical, mature model of in-home care that prioritizes relationship-building, oversight, and adaptability. The ability to flex hours, sustain multiple caregivers as needs evolve, and rely on nursing leadership for care coordination effectively mitigates most scheduling and care continuity risks. For families juggling distance, medical complexity, and the desire to keep a loved one at home, the benefits, peace of mind, real-time communication, and a genuinely person-centered approach, often outweigh the occasional friction. In short, Right At Home Westchester is a strong, proactive partner for those who value care that feels personal, well-managed, and adaptable to shifting care needs.

The bottom-line recommendation is clear: this community is a strong match for families seeking high-touch, home-based care with rigorous oversight and flexible staffing. It is less well-suited for households that demand absolute, unvarying caregivers or who cannot tolerate occasional administrative friction. To maximize success, engage directly with the leadership, Mary Colucci and/or Kerry Mangeri, with explicit goals: a carefully matched initial caregiver, a dedicated point of contact, and a plan for gradual shifts in care intensity. Schedule a practical planning session, request caregiver bios, and set a short-legged trial to confirm that the fit meets expectations. When that alignment is achieved, Right At Home Westchester delivers a dependable, compassionate framework that makes aging in place not only possible but demonstrably safer and more humane.

This area of White Plains, New York offers a convenient and vibrant community for seniors looking to settle down. With multiple pharmacies in close proximity, accessing medication and healthcare services is easy and efficient. Additionally, there are various cafes for socializing and enjoying a cup of coffee with friends or family. Nearby physicians' offices and hospitals provide access to quality medical care. The abundance of restaurants in the area offers a variety of dining options for residents to enjoy. For leisure activities, several parks are within a short distance, providing opportunities for outdoor recreation. Public transportation options such as train stations and airports make it easy to travel within or outside the city. Lastly, entertainment options like theaters are available for those interested in cultural activities. Overall, this area of White Plains combines convenience, healthcare accessibility, dining options, recreational opportunities, and transportation ease for seniors seeking a comfortable and active lifestyle.

Pharmacies

• Saxon Pharmacy (0 miles)
• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (0.7 miles)
• Rite Aid (2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (4 miles)

Cafes

• Nespresso Boutique at Bloomingdale's, Westchester (0.2 miles)
• Starbucks (0.7 miles)
• Starbucks (2.1 miles)
• Starbucks (3 miles)
• Starbucks (3.4 miles)
• Starbucks (4.4 miles)
• Starbucks (4.5 miles)

Physicians

• Weill Cornell Psychiatry at NewYork-Presbyterian Westchester Division (0.5 miles)
• Dickstein Cancer Treatment Center (0.5 miles)
• WestMed (1.1 miles)
• Digestive Disease & Nutrition Center of Westchester (1.8 miles)
• HSS Westchester (1.9 miles)
• Westmed Medical Group (3.4 miles)
• WMCHealth Physicians Advanced Imaging Center Nuclear Medicine (4.9 miles)

Hospitals

• White Plains Hospital (0.6 miles)
• Burke Rehabilitation Hospital (0.6 miles)
• St Vincent's Hospital-Westchester (3.5 miles)
• Northeast Medical Group Family Medicine - Rye Brook (4.2 miles)
• Greenwich Hospital (6.8 miles)
• Bendheim Cancer Center (6.9 miles)
• Montefiore New Rochelle Hospital (7.7 miles)

Restaurants

• Roosters Market (0.6 miles)
• City Limits Diner (1.4 miles)
• Pepsico (3.5 miles)
• Captain Lawrence Brewing Company (4.3 miles)
• Serafina (4.4 miles)
• Kneaded Bread (5.4 miles)
• Bartaco (5.4 miles)

Parks

• Tibbets Park (0.8 miles)
• Hart's Brook Park & Preserve (2.4 miles)
• The Arbors (4.3 miles)
• Rye Town Park (5.9 miles)
• Memorial Park (6 miles)
• Uniontown Playground (6.5 miles)
• Havemeyer Fields (7 miles)

Transportation

• Metro North - Hartsdale Train Station (2 miles)
• Valhalla Metro North Station (3.5 miles)
• Signature Flight Support (3.7 miles)
• Million Air White Plains (3.8 miles)
• Westchester County Airport (HPN) (4.3 miles)
• Metro North - Harrison Train Station (4.6 miles)
• Metro North - Rye Train Station (4.8 miles)

Theaters

• Alamo Drafthouse Yonkers (4.4 miles)
• AMC Port Chester 14 (5.3 miles)