Right At Home Westchester

Pros

• Right at Home matched an awesome caregiver who was professional, caring, conscientious, and fun, greatly improving quality of life and home safety.
• Kerry Mangeri, the Director of Nursing and Client Services, has exceeded expectations with hands-on leadership and compassionate coordination of services.
• The Right at Home team is caring, thoughtful, patient, and provides first-class caregivers.
• The staff maintain open communication and keep families reassured about care.
• Caregivers are reliable, experienced, and provide care with dignity, respect, and a personal touch.
• The organization is flexible, responsive, and excels at asking insightful questions to tailor services.

Cons

• One reviewer described the phone interaction as very rude.
• Another reviewer called the company horrible and disrespectful, stating they would not recommend it.
• A reviewer criticized the company for poor communication, noting that patient information wasn't provided and directions were unclear.

Review

The collection of experiences from families and individuals using Right at Home paints a widely hopeful picture of in-home care that goes far beyond basic assistance. Across a spectrum of ages, conditions, and geographic challenges, these testimonials converge on one message: having thoughtful, reliable caregivers at home can dramatically improve quality of life, provide safety, and bring real peace of mind to anxious families. The overarching tone is one of gratitude for the people who show up, listen, and dedicate themselves to the comfort and dignity of their clients.

A prominent thread in these stories is the hands-on leadership of Kerry Mangeri, the Director of Nursing and Client Services. For a trustee managing a special needs trust from New York while living in Texas, Kerry's involvement was especially meaningful. Her role went beyond scheduling and staffing; she coordinated external services for repairs and cleaning when needed and offered compassionate support during an especially difficult time in the household, including a death. In those moments and many others, Kerry demonstrated the kind of proactive oversight and personal attention that families often say they need from caregivers and administrators alike. The consistent praise extended to Lou and the rest of the Right at Home team, who were described as caring, thoughtful, and patient, delivering care that felt like first-class support rather than merely a service.

In another deeply personal instance, a 90-year-old aunt benefited from care that truly made a difference in daily living and safety. The caregivers assigned were noted for their professionalism, caring nature, conscientiousness, and even a sense of joy and engagement that brought light to routine days. The right match between client and caregiver was highlighted as essential; when the initial questions and concerns were addressed promptly by the director and intake nurse, it was clear that Right at Home understood how to pair the right person with the right situation. The result was not only improved quality of life but also a sense of security that the loved one could remain at home safely.

One high-profile, detail-rich account chronicles a Columbus Day call that showcases the speed, flexibility, and human touch that families often need. Mary answered promptly, even on a holiday, and after learning the family's needs - including hospice care at home - she worked quickly to arrange care for daytime coverage. AnnMarie S. was the initial caregiver who joined the team, and within about eight days the family realized the need for 24-hour care. What followed was a carefully coordinated team effort: Caroline L., Elizabeth A., Sondra N., and Jenise R. joined the roster, and the family could meet each of them, noting the genuine care and individual compassion each caregiver brought. When mom passed away a few weeks later, the presence and emotional support provided by Sondra and the family's support system was described as deeply meaningful, with Sondra staying to support both the family and the transition after her shift. This case underscored how relationships formed through Right at Home can provide dignity, continuity, and comfort during end-of-life moments.

Other testimonials echo the same themes of reliability, communication, and a high standard of care. Lou and the entire team are repeatedly described as caring, thoughtful, and patient, with caregivers who felt trustworthy and capable of forming genuine connections with clients. The sentiment of "white glove" treatment appears frequently, along with references to open lines of communication and proactive management. For families who are worried about turning to in-home care, these stories emphasize that the managers at Right at Home have learned how to listen, ask the right questions, and adapt quickly as care needs evolve or shift.

Some testimonials highlight the practical and emotional aspects of long-term caregiving. In one extended narrative, a family's mother faced a terminal diagnosis after a fall and prolonged illness. The caregivers, Nichol and Patricia, stood out for their devotion, personal care, and ongoing communication with both hospice and family members to ensure comfort and dignity. The gratitude expressed is profound: the caregivers offered not only physical support but sincere affection and steady, reliable presence in the days leading up to the end. The families describe feeling seen and cared for, in a way that reassured them that their loved one was prioritized and treated with respect.

A separate thank-you note centers on a daughter's appreciation for the dad's caregivers and the caregiver who brought levity and warmth into difficult times. Ms. Faye, in particular, is singled out for going the extra mile - literally making the patient laugh and engaging him with a favorite pastime. The anecdote about introducing the patient to a beloved show adds a human, even joyful, dimension to what in other words could be a burdensome daily routine. The family's gratitude is explicit and enduring, reinforcing how meaningful it is when caregivers can blend competence with warmth.

Not every note is uniformly positive, and a rare counterpoint is included to reflect real-world variability. One reviewer described a negative experience with a different interface in the office, characterizing phone interactions as very rude and criticizing how cases were assigned and how patient information was conveyed. This single perspective stands in contrast to the broader chorus of appreciation and underscores that experiences can differ. It also serves as a reminder that, in complex care networks, consistency of communication and clarity around case assignments remain critical areas for ongoing improvement.

Across the board, the recurring elements point to why families choose Right at Home: dependable, experienced caregivers who are willing to go above and beyond; staff who coordinate with medical teams, hospice, and other service providers to ensure seamless support; and the sense that being cared for at home can preserve dignity, comfort, and a sense of normalcy during life's most challenging times. Whether the focus is assisting daily activities, facilitating mobility, ensuring safety in the home, or providing emotional support during illness and bereavement, these stories illustrate a common belief: when the right people come into a home, they do more than help with tasks - they become trusted allies for families navigating care together.

This area of White Plains, New York offers a convenient and vibrant community for seniors looking to settle down. With multiple pharmacies in close proximity, accessing medication and healthcare services is easy and efficient. Additionally, there are various cafes for socializing and enjoying a cup of coffee with friends or family. Nearby physicians' offices and hospitals provide access to quality medical care. The abundance of restaurants in the area offers a variety of dining options for residents to enjoy. For leisure activities, several parks are within a short distance, providing opportunities for outdoor recreation. Public transportation options such as train stations and airports make it easy to travel within or outside the city. Lastly, entertainment options like theaters are available for those interested in cultural activities. Overall, this area of White Plains combines convenience, healthcare accessibility, dining options, recreational opportunities, and transportation ease for seniors seeking a comfortable and active lifestyle.

Pharmacies

• Saxon Pharmacy (0 miles)
• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (0.7 miles)
• Rite Aid (2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (4 miles)

Cafes

• Nespresso Boutique at Bloomingdale's, Westchester (0.2 miles)
• Starbucks (0.7 miles)
• Starbucks (2.1 miles)
• Starbucks (3 miles)
• Starbucks (3.4 miles)
• Starbucks (4.4 miles)
• Starbucks (4.5 miles)

Physicians

• Weill Cornell Psychiatry at NewYork-Presbyterian Westchester Division (0.5 miles)
• Dickstein Cancer Treatment Center (0.5 miles)
• WestMed (1.1 miles)
• Digestive Disease & Nutrition Center of Westchester (1.8 miles)
• HSS Westchester (1.9 miles)
• Westmed Medical Group (3.4 miles)
• WMCHealth Physicians Advanced Imaging Center Nuclear Medicine (4.9 miles)

Hospitals

• White Plains Hospital (0.6 miles)
• Burke Rehabilitation Hospital (0.6 miles)
• St Vincent's Hospital-Westchester (3.5 miles)
• Northeast Medical Group Family Medicine - Rye Brook (4.2 miles)
• Greenwich Hospital (6.8 miles)
• Bendheim Cancer Center (6.9 miles)
• Montefiore New Rochelle Hospital (7.7 miles)

Restaurants

• Roosters Market (0.6 miles)
• City Limits Diner (1.4 miles)
• Pepsico (3.5 miles)
• Captain Lawrence Brewing Company (4.3 miles)
• Serafina (4.4 miles)
• Kneaded Bread (5.4 miles)
• Bartaco (5.4 miles)

Parks

• Tibbets Park (0.8 miles)
• Hart's Brook Park & Preserve (2.4 miles)
• The Arbors (4.3 miles)
• Rye Town Park (5.9 miles)
• Memorial Park (6 miles)
• Uniontown Playground (6.5 miles)
• Havemeyer Fields (7 miles)

Transportation

• Metro North - Hartsdale Train Station (2 miles)
• Valhalla Metro North Station (3.5 miles)
• Signature Flight Support (3.7 miles)
• Million Air White Plains (3.8 miles)
• Westchester County Airport (HPN) (4.3 miles)
• Metro North - Harrison Train Station (4.6 miles)
• Metro North - Rye Train Station (4.8 miles)

Theaters

• Alamo Drafthouse Yonkers (4.4 miles)
• AMC Port Chester 14 (5.3 miles)