Hearthstone Alzheimer's Care - White Plains

Pros

• Waterstone of Westchester is phenomenal.
• The staff at Waterstone are incredibly kind, helpful, and eager to assist.
• There is a warm, familial feeling in the way residents are treated at Waterstone.
• Waterstone is a good place to live.
• Abby Stenzler, Senior Advisor, guided families through the move with ease and genuine kindness.
• Helayne Scheier is a personable and helpful Senior Advisor who makes the process smoother.
• Waterstone is a best-in-class independent living community with a warm, thoughtful team.
• The apartments at Waterstone are well designed, bright, and feature high-end appliances.
• Waterstone offers wonderful amenities, including dining, pool, spa, gym, and outdoor spaces.

Cons

• One reviewer was disappointed by a front desk interaction, describing the staff member as dismissive and rude, which left an unfavorable impression.
• The reviewer suggested additional training in customer service and public interaction to ensure residents and visitors feel valued.

Review

Waterstone of Westchester feels like a rare blend of beauty, warmth, and purpose - a place that draws people in not just with its elegant design but with the genuine care that staff and residents show one another. Across many voices, the consensus is clear: this community stands out for its inviting atmosphere, thoughtful amenities, and a culture of kindness. The building itself is repeatedly described as pristine, modern, and upscale, with a "cool city feel" that still remains intimate and welcoming. Visitors and residents alike note that the experience begins the moment you walk through the doors, where the public areas shine and the sense of calm and order is apparent.

A recurring thread across testimonials is the exceptional warmth and helpfulness of the staff. One reviewer described the very first interaction with the concierge as a revelation - "the warmth and professionalism" were striking, and the staff member's kindness set a positive tone for the whole experience. Another observer emphasized that, compared with other facilities they'd visited, Waterstone's team is "exceptional, courteous, and eager to assist," with the interactions among staff and residents feeling almost like a family. The enthusiasm continues through the everyday life of the community: residents talk about taming transitions with supportive guidance, and visitors remark on how the staff's attentiveness translates into concrete, ongoing care.

The community's leadership and front-line advocates are repeatedly singled out for praise. Abby Stenzler, a Senior Advisor, appears in several narratives as a calm, capable guide who helps families navigate the sometimes daunting process of moving into an independent living setting. Her thoughtful approach - meeting questions with clear answers, coordinating introductions, and following up - evokes a sense that the entire transition is being handled with care. Helayne Scheier is another name that comes up as a trusted point of contact who provides personalized outreach and makes an extra effort to connect families with residents. In one account, Helayne even mailed two books to a potential new resident's mom, demonstrating the small, meaningful touches that help newcomers feel at home before they even move in.

Families who relocate to Waterstone of Westchester consistently describe a smooth, reassuring transition. A couple who moved close to their daughter found the setting ideal for an independent lifestyle with an eye toward future needs, praising the apartment layouts, the dining room, and the wide array of activities - from water aerobics to bridge - that keep residents engaged. A 90-year-old mother is painted as active and thriving, with staff arranging social opportunities - such as dinner dates with other residents - to help her settle into a vibrant community. Even for those who have recently downsized or faced difficult health moments, Waterstone is framed as a place where practical support and a positive social atmosphere come together to make the next chapter feel accessible and enjoyable.

The reviews aren't without balance. One testimonial raises a concern about a front-desk encounter with a staff member described as dismissive and rude. The reviewer, who noted the person's race, used the experience to advocate for ongoing customer-service training, especially in a luxury senior living setting where warmth and respect are essential. This note stands as a reminder that even in highly regarded communities, there is attention paid to every first impression, and it invites continuous improvement to ensure consistent, consistently excellent service for every resident and guest.

Beyond personal anecdotes, the broader picture that emerges is of Waterstone of Westchester as a best-in-class option for independent living, with a sense of continuity and care that can extend into future needs. Several reviewers spoke to the convenience and completeness of the milieu: a beautifully designed building, a wealth of amenities (dining options, a pool, a spa, a movie room, an outdoor courtyard, and more), and a robust calendar of activities that keeps residents mentally and socially engaged. One guest even highlighted the restaurant chef coming out to greet visitors - a small moment that underscores the culture of hospitality permeating the community. The location also earns praise, with its proximity to shopping and easy access to local amenities contributing to a lifestyle that feels both refined and practical.

As some reviewers consider Waterstone within a broader landscape of senior living, a consistent message stands out: Waterstone of Westchester offers a compelling combination of beauty, care, and a genuine sense of community. Guests who visited multiple communities left with the impression that Waterstone topped their lists, citing its sophisticated yet welcoming atmosphere, the safety and warmth of its environment, and the vibrant, active living it enables for residents. For families planning ahead and seeking a place where their loved ones can enjoy independence while having reliable support nearby, Waterstone presents a compelling, well-rounded option.

In short, Waterstone of Westchester is described as a place that feels like home from the moment you step inside. It is celebrated for its beautiful and thoughtfully designed spaces, its warm and attentive team, and its ability to blend luxury with genuine human connection. Whether it's Abby and Helayne guiding a move, Jay-ne coordinating a mom's social life, or a chef introducing himself to new residents during a tour, the consistent thread is a community that treats its residents and their families with respect, kindness, and a genuine commitment to making every day meaningful. For many, Waterstone isn't just a place to live - it's a vibrant, supportive home where life's next chapters can unfold with confidence, companionship, and plenty of joyful moments.

This part of White Plains, New York, offers a convenient and accessible location for senior living. With several pharmacies nearby, including CVS and Saxon Pharmacy, accessing medication and healthcare services is made easy. In terms of healthcare, there are reputable hospitals like White Plains Hospital and Burke Rehabilitation Hospital within close proximity. Additionally, there are various physicians' offices and treatment centers, such as the Dickstein Cancer Treatment Center and Weill Cornell Psychiatry at NewYork-Presbyterian Westchester Division, ensuring quality medical care. The area also boasts a selection of cafes like Starbucks for socializing with friends and enjoying a cup of coffee. For recreational activities, seniors can visit nearby parks like Tibbets Park or take advantage of the cultural options available at theaters such as Alamo Drafthouse Yonkers. Transportation options are also readily available with Metro North train stations and airports in the vicinity for easy travel. Overall, this part of White Plains provides convenience, healthcare resources, leisure options, and accessibility for seniors looking to settle in the area.

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (0.3 miles)
• Saxon Pharmacy (0.5 miles)
• CVS Pharmacy (1.7 miles)
• Rite Aid (2.1 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (4.3 miles)

Cafes

• Starbucks (0.3 miles)
• Nespresso Boutique at Bloomingdale's, Westchester (0.5 miles)
• Starbucks (2.1 miles)
• Starbucks (2.7 miles)
• Starbucks (3.6 miles)
• Starbucks (4.7 miles)
• Starbucks (4.7 miles)

Physicians

• Dickstein Cancer Treatment Center (0.3 miles)
• Weill Cornell Psychiatry at NewYork-Presbyterian Westchester Division (0.5 miles)
• WestMed (1.1 miles)
• Digestive Disease & Nutrition Center of Westchester (2 miles)
• HSS Westchester (2.3 miles)
• Westmed Medical Group (3.7 miles)
• WMCHealth Physicians Advanced Imaging Center Nuclear Medicine (4.5 miles)

Parks

• Tibbets Park (0.4 miles)
• Hart's Brook Park & Preserve (2.3 miles)
• The Arbors (4.5 miles)
• Rye Town Park (6.3 miles)
• Memorial Park (6.4 miles)
• Uniontown Playground (6.6 miles)
• Rockefeller State Park Preserve (6.9 miles)

Hospitals

• White Plains Hospital (0.4 miles)
• Burke Rehabilitation Hospital (1 miles)
• St Vincent's Hospital-Westchester (3.9 miles)
• Northeast Medical Group Family Medicine - Rye Brook (4.5 miles)
• Greenwich Hospital (6.9 miles)
• Bendheim Cancer Center (7 miles)
• Montefiore New Rochelle Hospital (8.1 miles)

Restaurants

• City Limits Diner (1 miles)
• Roosters Market (1.1 miles)
• Pepsico (3.6 miles)
• Captain Lawrence Brewing Company (3.9 miles)
• Serafina (4.7 miles)
• Goosefeather (5.1 miles)
• Kneaded Bread (5.6 miles)

Transportation

• Metro North - Hartsdale Train Station (2.1 miles)
• Valhalla Metro North Station (3.1 miles)
• Signature Flight Support (3.5 miles)
• Million Air White Plains (3.6 miles)
• Westchester County Airport (HPN) (4.1 miles)
• Metro North - Harrison Train Station (5 miles)
• Metro North - Rye Train Station (5.2 miles)

Theaters

• Alamo Drafthouse Yonkers (4.6 miles)
• AMC Port Chester 14 (5.6 miles)