Personal-Touch Home Care Inc

Pros

• The director was very understanding and made efforts to accommodate the family's needs.
• The agency has the potential to provide compassionate care with properly trained aides.
• The referral from A Place for Mom indicates a level of trust in the agency's capabilities.

Cons

• The coordinators in the office were terrible communicators, frequently not returning calls.
• New aides often showed up without prior notification.
• Some aides prioritized their own needs over those they were meant to assist.
• The aides frequently made more mess than those in need and did not clean up after themselves.
• Many aides lacked patience and compassion for the individuals they were there to help.
• One aide arrived over an hour late with no advance notice from the coordinator.
• The agency was expensive but failed to deliver satisfactory care.
• The quality of aides was significantly poorer compared to a new agency hired later.
• The reviewer felt disappointed that A Place for Mom referred this agency.

Review

The journey of seeking care assistance for loved ones can often be stressful and filled with challenges, especially when the quality of service does not meet expectations. One family's experience with a particular agency highlights not only the importance of effective communication in care services but also the need for compassion among caregivers. With high hopes due to a sympathetic director’s initial overtures, their ordeal soon spiraled into frustration, leading them to question both the value of the services provided and the credibility of referral sources like A Place for Mom.

Initially, the director of the agency seemed promising and understanding. They appeared genuinely willing to accommodate the family's needs, which offered a glimmer of hope amidst their search for reliable support. However, this positive impression quickly faded as they interacted more deeply with other representatives from the organization. The office coordinators were described as terrible communicators, failing to return calls promptly or at all. This lack of responsiveness created an atmosphere of uncertainty that would haunt interactions moving forward.

One significant point of contention arose from unexpected changes in aides assigned to assist them. Frequently, new aides arrived without any prior notification from the agency, leaving family members scrambling to adjust to unfamiliar caretakers on short notice. This unpredictability was compounded by incidents where some aides prioritized their own needs over those whom they were supposed to be caring for. Such behavior not only undermines trust but also detracts from the dignity and respect deserving individuals who are reliant on these services.

Compounding these issues was disheartening feedback about several aides’ conduct during their assignments. Family members reported that some caregivers left more messes than those they came to assist—disturbing when considering that many clients may struggle with mobility and self-care tasks themselves. Beyond mere cleanliness, there were instances where aides demonstrated a troubling lack of patience and compassion toward vulnerable individuals under their care—a hallmark trait expected in any caregiving profession.

Perhaps most alarming was an incident involving what should have been routine service: one aide arrived over an hour late without any advance notice or explanation from coordinating staff. Such lapses in punctuality disrupt scheduled routines and can significantly impact those dependent on consistent assistance for daily living activities. For families already grappling with difficult circumstances—in this case, caring for aging parents—this absence of professionalism felt doubly distressing.

Ultimately, this family's realization came too late; after hiring a different agency out of sheer necessity due to ongoing frustrations with the first one, they found a stark contrast in quality and demeanor among aides provided by more reputable firms. These new caregivers exhibited proper training that included respectfulness alongside execution duties carried out with compassion—a sharply divergent experience compared to what had been endured previously. The disappointment deepened upon reflection on how A Place for Mom had referred them to such subpar service providers, highlighting concerns about whether thorough vetting occurs before referrals are made.

In conclusion, while there might be glimmers of understanding at higher levels within agencies aimed at providing essential caregiving services, this family's narrative underscores an urgent need for systemic improvement across all facets—from communication strategies within offices down through caregiver conduct in homes. They found themselves wishing that clearer standards existed so future clients could avoid similar situations filled with chaos instead of care—an unfortunate reality in navigating eldercare solutions today.

This part of White Plains, New York offers a convenient and varied selection of amenities for seniors looking to retire in a vibrant community. With several parks nearby such as Tibbets Park and Hart's Brook Park, residents can enjoy outdoor activities and nature walks. The area also boasts multiple pharmacies and medical centers including Dickstein Cancer Treatment Center and White Plains Hospital, providing easy access to healthcare services. Additionally, there are plenty of dining options ranging from City Limits Diner to upscale restaurants like Goosefeather and Serafina. For entertainment, seniors can visit theaters like Alamo Drafthouse Yonkers or AMC Port Chester 14. Transportation is readily available with Metro North train stations nearby, making it convenient for travel within the region. Overall, this area provides a well-rounded lifestyle for seniors seeking a diverse and active community in which to reside.

Parks

• Tibbets Park (0.1 miles)
• Hart's Brook Park & Preserve (2.4 miles)
• The Arbors (4.5 miles)
• Rye Town Park (6.5 miles)
• Rockefeller State Park Preserve (6.6 miles)
• Uniontown Playground (6.7 miles)
• Memorial Park (6.7 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (0.6 miles)
• Saxon Pharmacy (0.7 miles)
• CVS Pharmacy (1.5 miles)
• Rite Aid (2.2 miles)
• CVS Pharmacy (3.3 miles)
• Regeneron Pharmaceuticals (4.4 miles)

Cafes

• Starbucks (0.2 miles)
• Nespresso Boutique at Bloomingdale's, Westchester (0.7 miles)
• Starbucks (2.2 miles)
• Starbucks (2.5 miles)
• Starbucks (3.8 miles)
• Starbucks (4.8 miles)
• Starbucks (4.9 miles)

Physicians

• Dickstein Cancer Treatment Center (0.5 miles)
• Weill Cornell Psychiatry at NewYork-Presbyterian Westchester Division (0.6 miles)
• WestMed (1.1 miles)
• Digestive Disease & Nutrition Center of Westchester (2.1 miles)
• HSS Westchester (2.5 miles)
• Westmed Medical Group (3.9 miles)
• WMCHealth Physicians Advanced Imaging Center Nuclear Medicine (4.2 miles)

Hospitals

• White Plains Hospital (0.6 miles)
• Burke Rehabilitation Hospital (1.3 miles)
• St Vincent's Hospital-Westchester (4.2 miles)
• Northeast Medical Group Family Medicine - Rye Brook (4.6 miles)
• Greenwich Hospital (6.9 miles)
• Bendheim Cancer Center (7 miles)
• Montefiore New Rochelle Hospital (8.4 miles)

Restaurants

• City Limits Diner (0.9 miles)
• Roosters Market (1.4 miles)
• Pepsico (3.6 miles)
• Captain Lawrence Brewing Company (3.7 miles)
• Serafina (4.9 miles)
• Goosefeather (5 miles)
• Brrzaar (5.7 miles)

Transportation

• Metro North - Hartsdale Train Station (2.3 miles)
• Valhalla Metro North Station (2.8 miles)
• Signature Flight Support (3.4 miles)
• Million Air White Plains (3.4 miles)
• Westchester County Airport (HPN) (3.9 miles)
• Metro North - Harrison Train Station (5.2 miles)
• Metro North - Rye Train Station (5.3 miles)

Theaters

• Alamo Drafthouse Yonkers (4.7 miles)
• AMC Port Chester 14 (5.7 miles)