Woodcrest Home For Adults

Pros

• Awesome all around great place to live.
• The staff were loving and attentive when a family member was admitted.
• Grandma Anna did so well that she came home a full week earlier than doctors expected.
• The attention the staff pays to every single patient is extraordinary.
• They treat residents like family.
• The staff on the 3rd floor are always very kind and happy to see visitors.
• The atmosphere is kind-hearted and friendly, making residents feel at home.
• Waterview Center has consistently high ratings and was named one of the best nursing homes of 2025.

Cons

• They report that the facility lacks care, urgency, and basic human decency.
• They claim the staff are unprofessional, lacking empathy, disengaged, and treat requests as burdens.
• They feel the environment is more like a holding facility than a place of care.
• They accuse staff of yelling at residents and appearing bothered when asked to assist.
• They state they were not notified for 12 hours after a loved one's death.
• They describe chronic short-staffing, poor cleanliness, and unresponsiveness from administration.
• They allege roaches, smells of unwashed bodies and urine, infection, with payment as the only concern.
• They accuse guardianship and social workers of bias and of ignoring court orders, restricting family contact.

Review

The collection of experiences people share about nursing homes can read like a mosaic of very different worlds. Some voices describe a place where fear, neglect, and frustration take root, while others speak of warmth, attentiveness, and a sense of family. Across the notes, one facility stands out as a focal point for the most troubling concerns: a sense that basic care and human decency were lacking, even when a loved one's safety was at stake. In one account, a family member vows to transfer a grandparent out immediately, describing the environment as more of a holding facility than a place of care. The reviewer emphasizes an ongoing fear for safety, with requests for help often treated as burdens and delays that felt inexcusable rather than accidental.

That same account paints a broader picture of disengaged staff and limited empathy. The reviewer recalls professionals who appeared indifferent to responsibilities, leaving simple tasks undone or ignored, and they worry about what happens when no family members are watching. The sense is not just of a few missed calls, but of a pattern that erodes trust and undermines the dignity of residents. The emotional weight of this experience is intensified by the practical concerns: the facility's atmosphere, the sense that residents are being held rather than cared for, and the urgent need to move the grandparent to a different setting where care might be more responsive and humane.

An update to that initial grievance adds another layer of complexity and pain. The reviewer contends that a staff comment trying to explain away the situation was insensitive, arguing that a last name discrepancy does not invalidate a claim about a grandparent who is currently in the facility. In a separate, heartbreaking recollection, the reviewer says that a father-in-law passed away during the night and that notification arrived 12 hours later. The narrative broadens to include vivid, troubling observations about staff behavior - shouts at residents, visible irritation when assistance was asked for, and the perception that family involvement may influence how residents are treated. These details contribute to a portrait of a place where the emotional climate can feel charged and unpredictable.

Within this landscape of concern, there are other notes that sharpen the critique: facilities that allegedly fail to accommodate people with developmental disabilities, to operate with enough staff, or to maintain basic cleanliness. One reviewer describes a chaotic admissions experience in which contaminated food triggered a hospital stay, followed by claims of being denied insulin and medications, along with restricted bathing schedules and a culture of retaliation for speaking up. The report mentions roaches, odors of unwashed bodies and urine, and a perception that administration's priority is financial rather than resident well-being. Taken together, these points form a scathing indictment of a facility where basic hygiene, nutrition, medical management, and respectful communication appear compromised.

Not all voices in the same place carry the same weight, however. Other reviews shift the focus dramatically, offering glowing praise for the same or nearby facilities. In one memorable set of comments, a staff team is described as extraordinary, delivering attentive care that allows a patient to thrive to the point of coming home earlier than doctors expected. The tone is warm and almost celebratory: "Awesome all around great place to live? the staff was loving and attentive," with a sense that residents are treated like family and that the environment feels safe, clean, and well organized. These remarks underscore how quickly perceptions can flip from crisis to comfort, depending on day-to-day experiences and perhaps the particular staff on duty.

There are also more pointed criticisms that echo the darker notes, this time aimed at Woodcrest Center rather than the other facility. One reviewer laments a lack of appreciation for hardworking staff and describes persistent understaffing, a combination that can heighten stress and compromise care. Another strong critique accuses the center of rights violations tied to guardianship dynamics, alleging that staff and social workers fail to read or honor a judge's determination, especially where Spanish-speaking residents and families are concerned. The reviewer paints a picture of a hostile legal environment that makes it nearly impossible to maintain contact with a loved one, even suggesting that guardianship politics and administrative maneuvering can override the wishes of the resident and their family.

This narrative reaches its most personal and wrenching point in a lengthy, emotionally charged account written in Spanish. The author, a physician, argues that the staff on a certain floor are kind, while social workers are biased and fail to heed court orders. They claim to have been denied access to a mother under guardianship, and to have faced repeated barriers to contact, even alleging that the facility declared the mother dead in order to control visitation. The plea centers on the right to maintain familial connections and to participate in the mother's life and care, pointing to a broader moral concern about how guardianship, language barriers, and bureaucratic inertia can collide with the dignity and well-being of the elderly.

Taken as a whole, these reviews present a landscape where experiences at nursing homes can range from deeply troubling to deeply comforting. They highlight the crucial differences that can exist between facilities, shifts, and individual staff, as well as the intense importance of timely communication, respectful treatment, and adherence to legal and ethical responsibilities toward residents and their families. For families researching care options, the message is clear: investigate thoroughly, consult multiple sources, observe interactions firsthand when possible, and follow your instincts. The contrast between warnings about neglect and stories of compassionate care - such as the praise of Woodcrest's caring staff and the recommendation of nearby Waterview Center as a high-performing alternative - suggests that no single voice captures the full truth of a facility. The decision should reflect careful scrutiny of the specific environment, consistent patterns of care, and a commitment to the well-being and dignity of the resident above all.

This part of White Plains, New York, offers a variety of amenities that may appeal to seniors looking for a convenient and vibrant community. With several parks nearby, such as Tibbets Park and Hart's Brook Park & Preserve, residents can enjoy outdoor activities and beautiful green spaces. There are also numerous cafes like Starbucks for socializing and relaxing. For healthcare needs, there are several pharmacies and physicians' offices in the vicinity, as well as reputable hospitals like White Plains Hospital and Burke Rehabilitation Hospital. In terms of dining options, there are a range of restaurants to choose from, including City Limits Diner and Goosefeather. Transportation is easily accessible with train stations like Valhalla Metro North Station and Metro North - Rye Train Station nearby. Additionally, entertainment options include theaters like Alamo Drafthouse Yonkers and AMC Port Chester 14. Overall, this area provides a mix of convenience, recreation, and healthcare services suitable for senior living.

Parks

• Tibbets Park (0.4 miles)
• Hart's Brook Park & Preserve (2.8 miles)
• The Arbors (4.3 miles)
• Rockefeller State Park Preserve (6.4 miles)
• Rye Town Park (6.8 miles)
• Havemeyer Fields (7 miles)
• Uniontown Playground (7.1 miles)

Cafes

• Starbucks (0.7 miles)
• Nespresso Boutique at Bloomingdale's, Westchester (1 miles)
• Starbucks (2.6 miles)
• Starbucks (2.6 miles)
• Starbucks (4.3 miles)
• Starbucks (5.3 miles)
• Starbucks (5.5 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.1 miles)
• Saxon Pharmacy (1.2 miles)
• Rite Aid (2.7 miles)
• CVS Pharmacy (3.3 miles)
• Regeneron Pharmaceuticals (4.3 miles)

Physicians

• Weill Cornell Psychiatry at NewYork-Presbyterian Westchester Division (0.8 miles)
• Dickstein Cancer Treatment Center (1 miles)
• WestMed (1.1 miles)
• Digestive Disease & Nutrition Center of Westchester (2.1 miles)
• HSS Westchester (2.6 miles)
• Westmed Medical Group (3.9 miles)
• WMCHealth Physicians Advanced Imaging Center Nuclear Medicine (4 miles)

Hospitals

• White Plains Hospital (1.1 miles)
• Burke Rehabilitation Hospital (1.6 miles)
• St Vincent's Hospital-Westchester (4.4 miles)
• Northeast Medical Group Family Medicine - Rye Brook (4.6 miles)
• Greenwich Hospital (6.7 miles)
• Bendheim Cancer Center (6.8 miles)

Restaurants

• City Limits Diner (1.1 miles)
• Roosters Market (1.8 miles)
• Pepsico (3.4 miles)
• Captain Lawrence Brewing Company (3.6 miles)
• Goosefeather (5.2 miles)
• Serafina (5.4 miles)
• Kneaded Bread (5.7 miles)

Transportation

• Valhalla Metro North Station (2.4 miles)
• Metro North - Hartsdale Train Station (2.8 miles)
• Signature Flight Support (2.9 miles)
• Million Air White Plains (3 miles)
• Westchester County Airport (HPN) (3.5 miles)
• Metro North - Rye Train Station (5.4 miles)
• Metro North - Harrison Train Station (5.5 miles)

Theaters

• Alamo Drafthouse Yonkers (5.2 miles)
• AMC Port Chester 14 (5.7 miles)