55 Church St Suite 201, White Plains, NY 10601
To contact a resident: (914) 682-1440
For more information about senior living options: (866) 208-4318
Overall Review of Premier Home Health Care - Westchester
Cons
The operation is one of the worst the reviewer has ever seen; it is rude and unprofessional.- They consider the agency irresponsible and advise others not to waste their time.
- Kristal Santiago hung up on callers and did not respond to voice messages or emails.
- Kristal Santiago gives you the exam, then takes it back and says she’ll fill it out for you.
- Some of the staff are very rude.
- The reviewer cannot understand how such agencies can exist.
Review
Premier Home Health Care - Westchester is best suited for families that can actively supervise care coordination and tolerate uneven communication. The reviews paint a picture of an operation that requires a hands-on liaison on the family side to manage scheduling, intake, and problem resolution. In short, this is not a “set it and forget it” option; it functions most reliably when someone in the household or a trusted advocate is prepared to track progress, chase updates, and push for accountability.
Those who should consider alternatives are clear: any family relying on dependable, respectful, and timely communication from staff to coordinate medical and daily-care needs should look elsewhere. Seniors with complex medical regimens, strict medication management, or urgent care coordination will want a provider with a proven track record of professional, courteous service and prompt responsiveness. Families that cannot or will not devote time to oversee the agency’s day-to-day operations should be cautious about relying on this provider.
Pros, where they exist, do not clearly offset the dominant downsides documented in these reviews. Two five-star ratings suggest that positive experiences occur, but the lack of detail makes it impossible to rely on these as a consistent strength. In the absence of concrete, repeatable positives, such as dependable scheduling, well-trained caregivers, or proactive communications, the few high marks do not compensate for the patterns of concern that appear in multiple accounts.
The main red flags are explicit and recurring. Staff are described as rude and unprofessional, with several reports noting disrespectful behavior. Communication failures are a persistent theme: calls and messages go unanswered, and there is a sense that families must hunt for information rather than receive it proactively. A particularly damaging episode involves a staff member, cited by multiple reviewers, who allegedly hung up on a caller, failed to respond to attempts at contact, and attempted to handle paperwork in a way that left families feeling misled or neglected. While one cannot generalize every shift from a single incident, the accumulation of similar complaints strongly signals a breakdown in basic professional standards and accountability.
From a practical standpoint, families can mitigate risk only so far. If this agency is still being considered, insist on a clearly defined, written service plan with assigned point people, guaranteed response times, and explicit contingencies when a caregiver is late or unavailable. Require a dedicated supervisor to oversee scheduling and care coordination, and demand transparent, timely updates on caregiver changes or room-for-change in plan. Demand a formal process for issue resolution, with documented follow-ups and defined consequences for repeated lapses. And consider a short evaluation period with a clear exit clause if expectations aren’t met.
The bottom line is decisive: for families that need steady, respectful, and predictable in-home care, Premier Home Health Care - Westchester is a provider to approach with heavy guardrails or to replace with alternatives that demonstrate consistent professionalism. The documented experiences suggest a higher risk of communication gaps and interpersonal friction that can undermine care planning and daily routines. If the priority is reliable caregiver behavior and proactive coordination, pursuing other agencies with stronger reputations for patient-centered communication is prudent. If, however, one must operate within a constrained budget and is prepared to supervise closely, this agency could still be worth a cautious, tightly managed trial, but only with explicit safeguards and ongoing monitoring.
Westchester Cty (4 miles away)
Excellent access to nearby dining, healthcare, parks, and culture.
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