Premier Home Health Care - Westchester

Pros

• There are no positive statements in the reviews above.

Review

From the outset, the account presents a consistently negative impression of the operation in question. The reviewer frames the experience as among the worst they have encountered, painting a picture of an environment defined by rude and unprofessional conduct. The language is candid and unambiguous, signaling disappointment and frustration at every turn. The overarching tone is that of a warning, a caution against trusting what the agency purports to offer and a claim that the level of courtesy and reliability simply does not exist in this experience.

Central to the critique is a specific individual, Kristal Santiago, whose name recurs throughout the narrative. The reviewer describes a sequence of interactions that left a lasting impression of neglect and disregard. According to the reviewer, Kristal Santiago hung up on them when they called, and there was no response to voice messages or email messages thereafter. This pattern of silence and abruptness contributed to a sense that the agency did not value the reviewer's time or their effort to communicate. The writer emphasizes that if Kristal or the agency does not need staff, a straightforward notification would have saved everyone from unnecessary waste of time and energy.

The reviewer expands on the broader problem by questioning how such agencies can operate at all. The sentiment is one of disbelief at the existence of a business model and practice that seems to thrive on miscommunication and inconsiderate treatment. A troubling detail emerges in the description of the process: Kristal allegedly administers an exam, only to take it back and then tell the reviewer that she will fill it out for them. The sequence raises concerns about the integrity and reliability of the process, prompting the reviewer to view the arrangement as questionable at best and potentially deceptive at worst. This combination of exam control and promised but unfulfilled follow-through becomes a focal point for the critique.

The reviewer does not rely on a single incident to make their point. They underscore their professional background - claiming three years of experience in the field - to bolster the assertion that what they encountered was out of the ordinary. The strength of their conviction stems from a sense of having encountered a broad swath of colleagues, practices, and agencies, only to encounter something they describe as unfamiliar and unacceptable. The repeated emphasis on irresponsibility - both in specific actions and in the overall management of the situation - serves to reinforce the message that this was not a minor misstep, but a series of troubling behaviors that undermine trust.

In addition to the specific allegations related to Kristal Santiago, the reviewer reiterates several of the same concerns in related wording. The repeated claims - about hanging up, about the lack of replies to voice messages and emails, and about the problematic handling of the exam - work together to convey a cumulative sense of unreliability. The echoes of the same points are not a mere repetition but a intensification of the core message: a pattern of behavior that refuses to acknowledge the reviewer's time and needs, and a system that seems to prioritize expedience or opacity over clarity and accountability.

A final note in the narrative draws attention to the demeanor of the staff more generally. The reviewer states that some of the staff are very rude, adding another layer to the overall critique. This observation broadens the critique from a singular problematic encounter with one staff member to a broader assessment of the agency's culture and customer interaction. The result is a portrait of an operation perceived as disrespectful, unresponsive, and unreliable, leaving the reviewer with a lasting impression of dissatisfaction and a strong recommendation to avoid wasting time with this agency.

Taken together, the account paints a cohesive and strongly negative picture of the agency's professionalism and communication. It centers on a troubling pattern involving Kristal Santiago, with multiple references to abrupt disengagement, lack of follow-up, and questionable handling of essential tasks like exams. The reviewer's experience is framed against the backdrop of three years of field work, which they insist should have yielded better standards of conduct and reliability. The final takeaway is clear: the reviewer considers the agency and its staff, at least in part, irresponsible and not worth the time or trust of potential applicants or clients. The closing impression is one of caution, urging others to steer clear of what they view as rude treatment and unprofessional service.

This part of White Plains, New York offers convenient access to a variety of amenities that cater to seniors looking for a comfortable and vibrant community. With multiple cafes within walking distance, including Starbucks and Nespresso Boutique, residents can enjoy a leisurely coffee or meal with friends. Nearby pharmacies such as CVS and Saxon Pharmacy provide easy access to essential medications and healthcare products. The area also boasts several parks like Tibbets Park and Hart's Brook Park & Preserve for outdoor relaxation and recreation. Access to reputable physicians and hospitals like Dickstein Cancer Treatment Center and White Plains Hospital ensures quality healthcare services are readily available. Transportation options, including Metro North stations and airports, make travel convenient for seniors looking to explore or visit loved ones. Additionally, entertainment options like theaters such as Alamo Drafthouse Yonkers offer opportunities for cultural enrichment and social engagement in the community.

Cafes

• Starbucks (0.2 miles)
• Nespresso Boutique at Bloomingdale's, Westchester (0.9 miles)
• Starbucks (2 miles)
• Starbucks (2.3 miles)
• Starbucks (3.7 miles)
• Starbucks (4.8 miles)
• Starbucks (4.9 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (0.7 miles)
• Saxon Pharmacy (0.9 miles)
• CVS Pharmacy (1.3 miles)
• Rite Aid (2.1 miles)
• CVS Pharmacy (3 miles)
• Regeneron Pharmaceuticals (4.2 miles)

Parks

• Tibbets Park (0.3 miles)
• Hart's Brook Park & Preserve (2.2 miles)
• The Arbors (4.8 miles)
• Rockefeller State Park Preserve (6.4 miles)
• Uniontown Playground (6.5 miles)
• Rye Town Park (6.8 miles)
• Memorial Park (6.8 miles)

Physicians

• Dickstein Cancer Treatment Center (0.5 miles)
• Weill Cornell Psychiatry at NewYork-Presbyterian Westchester Division (0.9 miles)
• WestMed (1.4 miles)
• Digestive Disease & Nutrition Center of Westchester (2.4 miles)
• HSS Westchester (2.7 miles)
• WMCHealth Physicians Advanced Imaging Center Nuclear Medicine (4 miles)
• Westmed Medical Group (4.2 miles)

Restaurants

• City Limits Diner (0.6 miles)
• Roosters Market (1.6 miles)
• Captain Lawrence Brewing Company (3.4 miles)
• Pepsico (3.9 miles)
• Goosefeather (4.8 miles)
• Serafina (4.9 miles)
• Brrzaar (5.5 miles)

Hospitals

• White Plains Hospital (0.6 miles)
• Burke Rehabilitation Hospital (1.5 miles)
• St Vincent's Hospital-Westchester (4.4 miles)
• Northeast Medical Group Family Medicine - Rye Brook (4.9 miles)
• Greenwich Hospital (7.2 miles)
• Bendheim Cancer Center (7.3 miles)
• Montefiore New Rochelle Hospital (8.5 miles)

Transportation

• Metro North - Hartsdale Train Station (2.2 miles)
• Valhalla Metro North Station (2.6 miles)
• Signature Flight Support (3.5 miles)
• Million Air White Plains (3.6 miles)
• Westchester County Airport (HPN) (4.1 miles)
• Metro North - Harrison Train Station (5.5 miles)
• Metro North - Rye Train Station (5.6 miles)

Theaters

• Alamo Drafthouse Yonkers (4.7 miles)
• AMC Port Chester 14 (6 miles)