Wyoming County Community Hlth

Pros

• The staff from the front desk to the physicians are very nice and welcoming.
• Dr Abdul Chaudhry is a knowledgeable and kind gastroenterologist who cares for patients like a father.
• The med/surg and surgical doctors listen to patients during their stays, and specialists follow patients outpatient to identify the cause of symptoms.
• Warsaw's psychiatric care is top notch; patients feel human, respected, and listened to.
• They ordered a genetic test to see how patients would respond to medications, which was life-changing.
• The nurses and technicians are supportive, attentive, and advocate for patients.
• The vast majority of staff are wonderful and show they deeply care about patients.
• Wait times to be seen are shorter, and doctors listen to patients and treat them as humans.
• Outpatient care with providers like Dr. Dibenedetto is courteous, professional, and accommodating.
• The facilities are clean, and the staff help patients feel comfortable and safe.
• The hospital food is pretty good for hospital meals.

Cons

• One reviewer described the wound care as horrible, with pain meds given but no imaging, labs, or samples to identify infection.
• A doctor was described as rude and dismissive, raising his voice and not allowing the patient to discuss concerns about a medication reaction.
• A nurse was labeled snobbish and unhelpful, with the overall staff criticized for not listening to or respecting patients.
• A mental health experience was criticized for lack of empathy and discharging a family member without informing relatives.
• An on-call MRI operator was criticized for refusing to come in, causing delays and sending patients elsewhere.

Review

Across a broad range of experiences, the hospital network emerges as a place where many staff members are genuinely kind, attentive, and patient-centered, but where inconsistent care and communication can leave some patients feeling frustrated, unheard, or even unsafe. Several reviews sing the praises of certain providers and units, painting a picture of competence, empathy, and solid teamwork. Dr. Abdul Chaudhry, a gastroenterologist, stands out in particular as not only highly knowledgeable but deeply caring - someone who treats patients with the warmth and steadiness that many patients long for when they are worried about their health. The front-desk staff, nurses, and technicians across units are repeatedly described as welcoming and supportive, with many patients feeling listened to and respected during stays. In outpatient settings, a strong emphasis on follow-up and continuity of care is noted, with specialists actively working to uncover the root causes of symptoms rather than just addressing the superficial complaints. The psychiatric care options are also highlighted as a bright spot in several accounts, with some reviewers praising the empathetic approach, thoughtful screening, and the sense that patients are treated with dignity. The medical team's proactive stance on things like genetic testing to tailor medications is cited as life-changing for at least one patient, underscoring a commitment to personalized care. Food, often an overlooked detail in hospital reviews, gets a surprisingly positive nod in one account, reinforcing the sense that the overall patient experience can be surprisingly well-rounded in some units.

Yet the same set of reviews also surfaces a substantial amount of variability in care. While many patients report that doctors in med/surg and surgical units listen and respond to concerns, others recount times when communication fell short. There are accounts of outpatient encounters where specialists at this system listened and collaborated, but there are also stories of patients who felt ignored or dismissed after similar experiences elsewhere, suggesting that patient perceptions can diverge dramatically even within the same network. In particular, there is a recurring theme of inconsistent empathy and responsiveness, with some clinicians going the extra mile and others falling into a pattern of brusqueness or perceived indifference. The contrast between consistently positive, person-centered care and isolated episodes of disrespect or disengagement is striking and points to a broader issue: ensuring that all patients are treated with the same level of attention and compassion across all facilities and shifts.

Several specific negative experiences are vivid and troubling. One patient describes a wound care visit where only pain medication was provided and no diagnostic steps were taken - no X-ray, no blood work, no wound culture - leaving them feeling that the visit did not address a potentially serious issue. Another patient recounts a medication reaction to an antibiotic that was not acknowledged as a reaction but instead labeled as anxiety; the family felt the doctor responded with hostility and did not allow them to fully describe the symptoms. The patient recalls a 45-minute delay in reaching hospital after the reaction began and a bedside manner that escalated tension rather than calming it. The nurses were kind, but the physician's conduct left a lasting negative impression, with a call for accountability and for the doctor to be held to a higher standard.

There are also stories that chart the frustration of seeing different facilities handle similar problems so differently. A family's experience with a severe allergic-like reaction to a bug sting, treated promptly and effectively at Millard Suburban Hospital with prednisone and IV support, contrasts sharply with a perception of inadequate care at another hospital, described as a waste of time and disappointment. This kind of juxtaposition underscores how patient outcomes can hinge on the exact location and team available at a given moment. The mixed experiences extend to surgical aftercare as well: a TURP procedure at Millard Suburban was followed by a Warsaw ED visit where staff were caring enough to reinstate a catheter, illustrating how the same system can deliver both attentive, life-preserving care and moments of confusion or miscommunication.

Outpatient experiences include both praise and critique. A patient who had an outpatient procedure with Dr. Dibenedetto emphasized courteous, professional treatment, a clean facility, and staff that helped them feel safe and comfortable. Conversely, another family described a mental health screening that was conducted without involving a guardian or parent, leaving them feeling sidelined during a crisis. A separate, strongly negative healthcare encounter focused on a seizure episode in which delays, a perceived lack of initiative from staff, and a nurse's dismissive attitude created a sense of neglect; names like Chelsea are remembered in this account, along with a call for accountability and change. The sentiment is clear: for some families, the care is deeply compassionate and competent; for others, interactions felt judgmental, unhelpful, or even hostile.

Beyond individual anecdotes, there is a recurring call for systemic improvement. Multiple reviews express concern about consistency - both in staff availability and in the tone and thoroughness of patient conversations. Some patients describe encounters where test results, diagnoses, or care plans were not communicated clearly, leaving them anxious and uninformed. There is also a sense that some patients and families feel rushed or ignored in moments of vulnerability, especially in high-stress situations like psychiatric emergencies or acute medical crises. In one closing note, a family member described a behavioral health crisis in which a discharge was made without family input, paired with a nurse's blunt remark about not having cell service, which amplified the distress of an already fragile moment. Another review highlights a mismatch between the declared criteria for admission at different facilities, hinting at fragmented decision-making processes within the system.

In the end, the collective voice across these accounts sketches a hospital network that is capable of extraordinary care and human connection, but that is also capable of delivering disappointing, even harmful experiences. The most consistent praise centers on individual clinicians who treat patients with genuine warmth, listen carefully, and advocate for their needs - especially in gastroenterology, psychiatry, and certain surgical and outpatient settings. The most persistent criticisms focus on communication gaps, delayed responses, dismissive attitudes, and inconsistent care across locations. The takeaway is clear: for many patients and families, this network can be a source of comfort, healing, and trust when the right team is in charge; for others, it can feel like a roll of the dice, dependent on which staff members show up and how they choose to engage with concerns in the moment.

This part of Warsaw, New York offers a variety of amenities and services that cater to the needs of older individuals looking for a peaceful and convenient community. With Wyoming County Community Hospital and several pharmacies in close proximity, medical care is easily accessible. There are also several reputable physicians located nearby, ensuring quality healthcare services. In terms of dining options, there are various cafes and restaurants offering a variety of cuisines to suit different preferences. Additionally, the presence of parks such as Silver Lake State Park provides opportunities for outdoor recreation and leisure activities. The area also has reliable transportation options available, making it convenient for seniors to travel around. Overall, this part of Warsaw offers a well-rounded environment with essential services and recreational facilities that would be suitable for senior living.

Hospitals

• Wyoming County Community Hospital (0 miles)
• New York State Police (16.2 miles)
• Medina Memorial Health Care (16.8 miles)

Physicians

• Varallo Mark A MD - Wyoming County Community Hospital Mental Health Unit (0.1 miles)
• Reginald E. Ishman (0.6 miles)
• University Eye Specialists PC (0.6 miles)
• Ahmed M Bayoumi (1.2 miles)
• Ohri Medical Group PC (1.3 miles)
• Landfried, Matthew Genesee Orthopedics and Sports Medicine (7.3 miles)
• Letchworth Family Medicine PC (7.3 miles)

Cafes

• Tim Hortons (0.4 miles)
• Vertical Cafe (1 miles)
• Starbucks (16.1 miles)

Places of Worship

• Lonneville Chris A Rev (0.6 miles)
• United Methodist Church (0.8 miles)
• United Church of Warsaw (1 miles)
• Valley Chapel Free Methodist Church (2.3 miles)
• First Congregational Church (6.4 miles)
• La Grange Baptist Church (6.8 miles)
• Crossroads Calvery Chapel (6.8 miles)

Pharmacies

• Top's Markets (0.8 miles)
• Wyoming Rexall Drug (0.9 miles)
• Sinclair Pharmacy (0.9 miles)
• Walmart Pharmacy (0.9 miles)
• Walgreens (13.5 miles)
• Rite Aid (16.7 miles)
• Rite Aid (16.7 miles)

Restaurants

• McDonald's (0.8 miles)
• Amber Lantern (0.9 miles)
• Silverlake Family Restaurant (1 miles)
• Yummies (1 miles)
• Grateful Grill (5 miles)
• John & Sarah's Restaurant (6.6 miles)
• Charcoal Corral (7 miles)

Parks

• Warsaw Village Park Supt (1 miles)
• Silver Lake State Park-East Side (6.4 miles)
• Easthill Nuisance Wildlife (6.7 miles)
• Silver Lake State Park (7 miles)
• Attica Memorial Park (10.4 miles)
• Highbanks Recreation Area (10.9 miles)
• Letchworth State Park Mount Morris Entrance Gate (12.1 miles)

Transportation

• Perry-Warsaw Airport (01G) (4.2 miles)
• U-Haul Neighborhood Dealer (7.8 miles)
• Enterprise Rent-A-Car (11.1 miles)
• U-Haul Neighborhood Dealer (14.1 miles)
• Depew, Lancaster & Western Railroad (16.7 miles)

Theaters

• Silver Lake Drive In Theatre (6.9 miles)