Promenade at Tuxedo Place

Pros

• Many residents and families express gratitude for the caring and attentive staff at Promenade, highlighting the warm and welcoming environment they create.
• The facility is praised for its clean and spacious accommodations, providing a comfortable living space for residents.
• Residents enjoy the variety of activities offered, as well as the friendly atmosphere among both staff and fellow residents.
• Family members appreciate the smooth move-in process and the support provided by staff during this transition.
• The quality of food served at Promenade receives positive feedback from residents, enhancing their overall experience.
• Staff members are noted for their patience and understanding, especially in handling individual resident needs and preferences.
• Families feel a sense of peace knowing their loved ones are in competent hands, with many expressing confidence in the care provided.
• Personal connections developed between staff and residents contribute significantly to a positive living experience at Promenade.
• The facility's ability to maintain high levels of care, even during challenging times like the COVID-19 pandemic, is commendable.
• Overall, many reviewers recommend Promenade at Tuxedo Place as an excellent choice for assisted living due to its compassionate staff and pleasant environment.

Cons

• The nursing side of things is not up to par, with the staff blaming residents' age for their health issues instead of addressing drastic changes.
• The doctor is not readily available when needed, contributing to a lack of timely medical care.
• There was little backup for the head nurse during critical times, such as when she was on vacation while a resident neared the end of life.
• Some staff members appeared frustrated and were not friendly; there were also small language barriers that affected communication.
• There was insufficient communication with families regarding their loved ones' conditions, especially when health declined.
• During stays, the facility had multiple bouts of bed bugs and mice infestations.
• Some residents seemed under-nourished and there were reports of theft occurring among kitchen staff.
• Limited nighttime staffing resulted in inadequate responses to residents' needs when they called for help.
• Although deemed a beautiful facility with many activities, it may only be suitable if one's loved one is in relatively good health.
• Despite an initial positive impression, some families reported dissatisfaction with overall care as residents' health worsened without adequate support from staff.

Review

The Promenade at Tuxedo Place has garnered a diverse range of reviews from families regarding its quality of care, activities, and general atmosphere. Many reviewers agree that the facility boasts a variety of engaging activities and amenities, creating a warm and inviting environment that residents can enjoy. From the initial tours to the ongoing interactions with staff, visitors have reported consistently friendly faces and a general sense of community among residents. The cleanliness of the space also received accolades, with regular housekeeping ensuring that apartments are well-maintained. The communal dining areas provide a pleasant setting for meals, which some residents noted as being quite good.

However, despite its many positive attributes, concerns about the nursing care have surfaced in several reviews. Some family members expressed frustration over what they perceived as a lack of urgency when it came to their loved ones’ health issues. In particular, one reviewer noted that upon their mother’s decline in health, staff responsiveness diminished significantly unless prompted by family calls for assistance. There were reports indicating inadequate medical oversight; instances where doctors were not available when needed led to feelings of abandonment and concern among families during critical moments.

Additionally, some reviews highlighted staff availability issues when it came to specialized care. For example, during an important period in a resident's life when the head nurse was on vacation, families felt there was insufficient backup support. While most aides were described as kind and caring by the reviewers who shared positive experiences, others mentioned frustrations related to communication barriers or occasional inattentiveness from certain staff members during high-pressure times.

The move-in process appeared seamless for most families; however, suggestions arose regarding improved initial health assessments post-move-in so that caregivers could establish better baseline health monitoring right away. This would foster improved communication between staff and families about any changes in health status moving forward—an aspect many families believed could enhance overall satisfaction with care.

In contrast to these negative aspects were numerous glowing testimonials praising specific staff members whose dedication made significant impacts on residents’ lives. Many reviewers expressed deep gratitude towards employees for their patience and willingness to engage with residents even when faced with challenging personalities or reluctance from patients themselves. One particularly touching story recounted the heartwarming transformation seen in a stubborn resident after receiving compassionate attention from the team at Promenade.

Ultimately, while some families voiced serious concerns regarding nursing responsiveness and staffing adequacy during critical moments faced by their loved ones—especially older or frailer individuals—the overarching sentiment seems to reflect immense appreciation for the personal connections formed between residents and much-loved staff members at Promenade at Tuxedo Place. Families conveyed mixed feelings regarding whether they would recommend this place based on their experiences but recognized how vital individual interactions can be in determining satisfaction in assisted living environments overall.

As potential clients evaluate options like Promenade at Tuxedo Place for their loved ones' needs, it becomes crucial to weigh these positives against possible downsides identified through firsthand accounts shared within this eclectic tapestry of experiences—from breathtakingly beautiful facilities filled with abundant activities to challenges faced within nursing care that left some less than impressed amidst trying times.

Located in Tuxedo Park, New York, this area offers a convenient and peaceful environment for senior living. With easy access to Metro North and NJT stations, transportation options are readily available for exploring the surrounding areas. Nearby cafes such as Dottie Audrey's Bakery Kitchen and Starbucks provide cozy spots to enjoy a cup of coffee or a light meal. Restaurants like Rhodes North Tavern and Mahwah Bar & Grill offer delicious dining options close by. For medical needs, there are several physicians' offices and pharmacies within a short distance. Outdoor enthusiasts will appreciate the proximity to parks like Bear Mountain State Park and Wawayanda State Park. Additionally, there are places of worship for various faiths in the area, as well as Helen Hayes Hospital nearby for healthcare needs. The Nanuet STM 12 & RPX theater is also within reach for entertainment options. Overall, this area provides a well-rounded lifestyle with easy access to amenities suitable for seniors looking to settle down in a peaceful community.

Transportation

• Metro North / NJT - Tuxedo Station (0.3 miles)
• Metro North / NJT - Suffern Station (5.5 miles)
• Metro North / NJT - Harriman Station (7.6 miles)
• Bus Stop (10.1 miles)
• IHA Arbor Road Bus Stop (11.4 miles)

Cafes

• Dottie Audrey's Bakery Kitchen (1.7 miles)
• Starbucks (7.5 miles)
• Panera Bread (8.6 miles)
• Panera Bread (9.2 miles)
• Cafe e Dolci (10.1 miles)
• Starbucks (10.9 miles)
• Starbucks (11.6 miles)

Restaurants

• Rhodes North Tavern (2.5 miles)
• Bagel Train (5.6 miles)
• Emerald Point Restaurant (5.8 miles)
• Greenwood Lake Bagels (6 miles)
• Mahwah Bar & Grill (6.3 miles)
• McDonald's (6.5 miles)
• Goldberg Famous Bagels (8.1 miles)

Physicians

• G M Krebs Pediatric Associates (5.7 miles)
• Digestive Disease Associates (8.2 miles)
• Md Partners (8.4 miles)
• New Jersey Regional Eye Care (8.9 miles)
• Total Cardiology (9.1 miles)
• Herbert Kania Pediatric Group (9.1 miles)
• Advanced Orthopedics & Sports Medicine (10 miles)

Pharmacies

• CVS Pharmacy (6 miles)
• CVS Pharmacy (6.1 miles)
• CVS Pharmacy (6.2 miles)
• Walgreens (6.6 miles)
• Walgreens (8.2 miles)
• CVS Pharmacy (8.3 miles)
• CVS Pharmacy (8.9 miles)

Parks

• Thomas P. Morahan Waterfront Park (6.1 miles)
• Bear Mountain State Park (9.5 miles)
• Monroe Ponds (9.6 miles)
• Wawayanda State Park (10.6 miles)
• Carpenter Field (12.4 miles)

Places of Worship

• Bais Hamedrash (6.5 miles)
• Congregation Tzemach Tzedek Lubavitch of Monsey (7.4 miles)
• Sacred Heart Church (8.7 miles)
• St Pauls Parish (9.7 miles)
• Good Shepherd Lutheran Church (12.3 miles)

Hospitals

• Helen Hayes Hospital (10.5 miles)

Theaters

• Nanuet STM 12 & RPX (11 miles)