Residents and families repeatedly describe the staff as kind, attentive, and professional.
Many reviews say the nurses, CNAs, therapists, and social workers are respectful and work hard to make the stay feel manageable. Several people specifically mention staff being responsive and communicating updates, including during transitions and rehab. Even when complaints show up elsewhere, multiple reviewers still single out certain team members as excellent and supportive.
common14 reviews mention this
Cleanliness is a frequent positive
A number of visitors report the facility is clean and well kept.
Across multiple stays and visit types, reviewers describe rooms, bathrooms, and common areas as clean, with no noticeable odors at times. Some people contrast this with worries they had at the start, while others add details like elevator cleanliness and well-maintained grounds. A few reviews raise sanitation concerns, but the overall pattern still shows up frequently in positive terms.
common6 reviews mention this
Rehab and therapy are highlighted
Physical and occupational therapy come up often in residents’ and families’ experiences.
Several reviewers talk about rehab after surgery or stroke and describe active physical and occupational therapy during their stay. People mention therapists encouraging patients and helping build routines or regain strength. This matches the facility’s listed focus on ambulatory and diabetic care alongside assisted living programming.
common4 reviews mention this
Activities and social work support
Recreation activities and social workers are mentioned as helpful supports.
Reviews describe an on-site recreation team with engaging activities like bingo, arts and crafts, and religious programs. Social workers are also called out for being present, supportive, and helpful with families. One review even ties these supports to helping a person adjust during a difficult transition.
caveat6 reviews mention this
Understaffing and delayed help concern
Multiple reviewers report delays getting help and concerns about staffing levels.
A recurring complaint is that call buttons or requests for assistance can take a long time, with some reviewers describing waits of about an hour or more. Others mention low staffing on the floor and a staffing-to-patient mismatch that affected toileting or bathing support. While some say the nurses who do respond are good, the delay and understaffing show up as a consistent pain point.
caveat2 reviews mention this
Severe neglect allegations appear in reviews
A small subset of reviews makes serious allegations about neglect and patient safety.
Two reviews describe end-of-life or post-stroke care going badly, including situations framed as inadequate monitoring, oxygen or medication problems, and painful delays in responding to calls for help. These accounts also include claims about documentation and the order of clinical responses. Because these are extreme negative experiences, they stand apart from the more frequent descriptions of compassionate care.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Types of Care
Assisted Living
Amenities
Activities on-site
Devotional services off-site
Indoor common areas
Transportation
Newark International (8 miles away)
John F Kennedy International (19 miles away)
LaGuardia (19 miles away)
Care Services
Ambulatory care
Diabetic care
Dining
Meals provided
Activities
Activities on-site
Devotional activities offsite
Nearby Places of Interest
This particular area of Staten Island, New York offers a variety of amenities that could be appealing for seniors looking for a vibrant and accessible community. The proximity to parks like Great Kills Park and Clove Lakes Park provides opportunities for outdoor recreation and relaxation. Additionally, there are numerous restaurants and cafes nearby, offering diverse dining options. Pharmacies and medical facilities such as CVS Pharmacy and NYU Langone Hospital Brooklyn are easily accessible, ensuring convenient healthcare services. Transportation options including the MTA Subway provide easy access to explore the city, while theaters like Alamo Drafthouse Staten Island offer entertainment options. Overall, this area offers a mix of convenience, leisure activities, and healthcare resources that could make it a desirable location for senior living in Staten Island.
Parks
Great Kills Park (1 miles)
Clove Lakes Park (3 miles)
Clove Lakes Park Playground (3.3 miles)
Silver Lake Park Tennis Courts (3.8 miles)
Silver Lake Park (3.9 miles)
Wolfe's Pond Park (5 miles)
Bloomingdale Park (5 miles)
Restaurants
Precious Island Dim Sum (1.3 miles)
Heartland Bagels (1.9 miles)
Villa Monte Pizzeria & Restaurant (3.7 miles)
Bond Street Cafe (7.3 miles)
Coney Island Brewing Co (7.8 miles)
Nathan's Famous (7.9 miles)
""""""Nathan's Famous"""""" (8 miles)
Theaters
Alamo Drafthouse Staten Island (1.3 miles)
AMC DINE-IN Staten Island 11 (1.8 miles)
2198 Amc Jersey Garden (5.8 miles)
Cafes
Starbucks (1.3 miles)
Starbucks (1.9 miles)
Starbucks (2.3 miles)
Starbucks (6.8 miles)
Dunkin (7.9 miles)
Judy's (8.3 miles)
Wegmans Food Markets (8.9 miles)
Pharmacies
Target Pharmacy (1.9 miles)
CVS Pharmacy (1.9 miles)
CVS Pharmacy (2.1 miles)
Walgreens (2.3 miles)
CVS Pharmacy (2.3 miles)
Walgreens (2.6 miles)
CVS Pharmacy (3.7 miles)
Physicians
AdvantageCare Physicians (3.9 miles)
Leading Lasik Center (6.2 miles)
Costco Optical (8.3 miles)
Premier Urology Group (9.8 miles)
Transportation
MTA Subway - 59th St (7.4 miles)
NJT - Rahway Station (7.8 miles)
American Airlines Admirals Club (7.9 miles)
MTA Subway - Coney Island/Stillwell Ave (7.9 miles)
Delta Sky Club (7.9 miles)
Terminal A (7.9 miles)
TSA PreCheck (7.9 miles)
Hospitals
NYU Langone Hospital Brooklyn (7.5 miles)
Maimonides Medical Center (8.1 miles)
Hackensack Meridian Health Raritan Bay Medical Center (8.9 miles)
Eger Health Care & Rehab Ctr on seniors.fyi includes 5 photos including images showing building, urban, parking, architecture, office, landscaping, outdoors, trees, and more.
Nearby Communities
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Beautiful location with pristine upkeep and an excellent, well-equipped kitchen.
Home Instead - Staten Island, NY
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Flexible, attentive care.
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Caring staff; clean, modern rooms; engaging activities and restaurant-style dining.
The Brielle at Seaview
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Caring staff with engaging daily activities and strong memory-care leadership.
Island Shores Senior Residence
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Affordable independent living with friendly staff and a variety of activities.
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Clean, well-maintained facility with friendly, caring staff and solid therapy and nutritious meals.
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