Eger Health Care & Rehab Ctr in Staten Island, NY

Pros

• Eger Harbor Homes are pristine and well maintained.
• The staff and residents are friendly and helpful during visits.
• The nurses are great and do their best.
• The nurses and the staff deliver fantastic care in a beautiful location.
• The facility's professionalism, compassion, and attention to detail are consistently praised.
• Families feel their loved ones are in good hands and at ease.
• The rehab team is top of the line - knowledgeable, friendly, and attentive.
• The atmosphere is kind and caring, with a dedicated staff.
• The facility is clean, comfortable, and well kept, with pleasant views.
• Therapists and social workers are described as compassionate and attentive.

Cons

• The doctors are careless and incompetent.
• One of the aides took away the grandmother's help button.
• The facility is filthy; it smells the second you walk in.
• The rooms are dirty, the bathrooms are worse, and the residents are left sitting around like nobody cares.
• Anything connected to ArchCare turns into a nightmare; they promise compassion, but it's all talk, they lie, and they let good people suffer.
• There is a terrible staff-to-patient ratio, i.e., gross understaffing.
• The food is awful.
• There are no meaningful activities beyond bingo and trips to Atlantic City.

Review

Eger Health Care & Rehab Ctr in Staten Island is best suited for families pursuing a rehab-heavy plan with steady nursing oversight and robust social-work support, backed by an attentive therapy program. It suits older adults who want to regain function through physical therapy while staying connected to loved ones through open visitation and regular family updates. The setting is clean, rooms are well maintained, and the location provides a pleasant environment for daily activities and visits. This is a practical fit for those who prize clear communication, transparent care narratives, and a team approach to recovery, rather than a glossy, brand-new atmosphere.

At the same time, certain realities deserve close consideration. Those who cannot tolerate inconsistent staffing or delayed responses should look elsewhere. If around-the-clock, near-immediate assistance is non-negotiable, or if private rooms and ultra-modern amenities are a must, other options may be more reliable. Medicaid eligibility and admission processes can also complicate access for some families, and a few reviews flag earlier concerns about physician oversight. For residents with high fall risk or complex medical needs requiring constant escalation of care, alternatives with more predictable nurse-to-resident ratios may feel safer.

The strongest positives at Eger center around caring, competent clinical staff and a genuine emphasis on therapists and social workers. Nurses are frequently praised for their attentiveness, and the rehab and physical-therapy teams are described as tough but effective, driving meaningful progress. Social workers stand out for timely communication and compassionate guidance through transitions, while recreation and dietary staff contribute to a patient-centered atmosphere. Across floors, families report clean facilities, helpful front-desk service, and a culture of being kept informed, with several residents benefiting from meaningful activities, regular check-ins, and a sense of community.

Yet the downsides carry real weight in decision-making. Understaffing and uneven nurse-aide ratios surface in multiple accounts, sometimes translating into long wait times for basic assistance, delayed bathroom help, and frustrations around call bells. A few reviews describe dated decor and infrastructure that feels worn, with practical frustrations like limited outlets or privacy challenges in shared bathrooms. Occasional concerns about medical oversight and inconsistent problem-solving on the clinical side appear in the mix, underscoring that the experience can vary significantly by shift, unit, or floor. The combination of these factors can erode confidence if safety and prompt responsiveness are a priority.

In balancing pros and cons, the rehab-strengths and family-communication strengths often offset many concerns for planned short-term stays focused on recovery. For residents who emerge from an initial hospital stay ready to rebuild function, Eger's therapists and nursing teams can deliver solid outcomes, and the transparency around updates can ease caregiver anxiety. However, persistent staffing gaps and mixed care experiences on some shifts argue for caution: this is not a facility that can guarantee flawless, round-the-clock responsiveness or a pristine, problem-free environment at all times. Families should weight the rehab potential against the risk of delays or gaps in basic daily care, especially during peak hours.

Practical next steps: visit with a checklist focused on care routines and staffing. Request floor-level conversations about nurse-to-resident ratios and typical response times for the unit that will house the loved one. Speak with the therapy director about schedules, goals, and anticipated progress timelines. Inspect several dining and common areas to gauge cleanliness, odor, and engagement opportunities, and verify the privacy and accessibility of bathrooms in the chosen unit. Ask about grievance processes, recent incident history, and how family updates are delivered during weekends or holidays. Finally, confirm Medicaid pathways if applicable and compare with nearby alternatives to ensure the chosen path aligns with safety, pace of recovery, and daily quality of life. Eger stands out as a solid, capable option for rehab-forward care and open family involvement, but for those prioritizing unfaltering staffing and modernized infrastructure, exploring additional choices remains wise.

This particular area of Staten Island, New York offers a variety of amenities that could be appealing for seniors looking for a vibrant and accessible community. The proximity to parks like Great Kills Park and Clove Lakes Park provides opportunities for outdoor recreation and relaxation. Additionally, there are numerous restaurants and cafes nearby, offering diverse dining options. Pharmacies and medical facilities such as CVS Pharmacy and NYU Langone Hospital Brooklyn are easily accessible, ensuring convenient healthcare services. Transportation options including the MTA Subway provide easy access to explore the city, while theaters like Alamo Drafthouse Staten Island offer entertainment options. Overall, this area offers a mix of convenience, leisure activities, and healthcare resources that could make it a desirable location for senior living in Staten Island.

Parks

• Great Kills Park (1 miles)
• Clove Lakes Park (3 miles)
• Clove Lakes Park Playground (3.3 miles)
• Silver Lake Park Tennis Courts (3.8 miles)
• Silver Lake Park (3.9 miles)
• Wolfe's Pond Park (5 miles)
• Bloomingdale Park (5 miles)

Restaurants

• Precious Island Dim Sum (1.3 miles)
• Heartland Bagels (1.9 miles)
• Villa Monte Pizzeria & Restaurant (3.7 miles)
• Bond Street Cafe (7.3 miles)
• Coney Island Brewing Co (7.8 miles)
• Nathan's Famous (7.9 miles)
• """"""Nathan's Famous"""""" (8 miles)

Theaters

• Alamo Drafthouse Staten Island (1.3 miles)
• AMC DINE-IN Staten Island 11 (1.8 miles)
• 2198 Amc Jersey Garden (5.8 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (1.9 miles)
• Starbucks (2.3 miles)
• Starbucks (6.8 miles)
• Dunkin (7.9 miles)
• Judy's (8.3 miles)
• Wegmans Food Markets (8.9 miles)

Pharmacies

• Target Pharmacy (1.9 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3.7 miles)

Physicians

• AdvantageCare Physicians (3.9 miles)
• Leading Lasik Center (6.2 miles)
• Costco Optical (8.3 miles)
• Premier Urology Group (9.8 miles)

Transportation

• MTA Subway - 59th St (7.4 miles)
• NJT - Rahway Station (7.8 miles)
• American Airlines Admirals Club (7.9 miles)
• MTA Subway - Coney Island/Stillwell Ave (7.9 miles)
• Delta Sky Club (7.9 miles)
• Terminal A (7.9 miles)
• TSA PreCheck (7.9 miles)

Hospitals

• NYU Langone Hospital Brooklyn (7.5 miles)
• Maimonides Medical Center (8.1 miles)
• Hackensack Meridian Health Raritan Bay Medical Center (8.9 miles)