Eger Health Care & Rehab Ctr in Staten Island, NY

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Pros

• The staff at Eger are kind, helpful, and dedicated to making residents' stays enjoyable.
• The Recreation Team and nursing staff are fantastic, providing constant encouragement and engaging activities.
• The third-floor staff are efficient and caring.
• Eger's team treats everyone with warmth and respect.
• The facilities are pristine, clean, and well maintained.
• Professionalism, compassion, and attention to detail are evident across all Eger employees.
• Staff such as Irina are particularly helpful and devoted to residents' well-being.
• The rehab program is top-of-the-line, with knowledgeable, friendly, and attentive therapists.
• The atmosphere is kind, caring, and professional.
• Visitors often encounter friendly front-desk staff and helpful guidance.
• Staff across all roles—nurses, CNAs, social workers, recreation, dietary, and housekeeping—are wonderful and attentive.

Cons

• The facility severely neglected the grandmother during her final 72 hours, directly contributing to her death.
• Staff deprived her of adequate oxygen by leaving the oxygen machine unplugged and keeping her on a basic nasal cannula instead of the required oxygen mask.
• A nurse failed to respond with urgency and notified the family about her nearing death only after a significant delay.
• After her passing, the staff were disorganized and dismissive, leaving the family waiting with her body for over an hour.
• The grandmother was denied dignity, comfort, and compassion in her final moments.
• The facility was described as filthy and odorous, with dirty rooms and bathrooms and residents left waiting for help.
• ArchCare was accused of lying, covering things up, and letting good people suffer, undermining trust in care.

Review

This community is best suited for families seeking a transition into long‑term care or short‑term rehabilitation where genuine warmth, social engagement, and steady daily routines are the primary value drivers. It works well for residents who thrive on structured activities, regular contact with a robust recreation and therapy team, and open communication with social workers and family members. For those who want a facility that feels like a welcoming, active community as much as a care setting, Eger delivers a meaningful, people‑focused environment with plenty of opportunities to stay engaged and dignified during recovery or aging in place. It is particularly appropriate for seniors who benefit from consistent programming, dependable staff interactions, and a clear emphasis on social connectedness.

Yet there are important caveats. Families should seriously consider alternatives if the priority is ironclad, 24/7 medical oversight and flawless safety monitoring, every hour of every day. A number of reviews describe serious gaps in staffing coverage and inconsistent responsiveness, with occasions of delayed pain management, missed call lights, and limited hands‑on assistance. Some families report troubling experiences around clinical judgment and documentation, and a subset notes environmental and cleanliness concerns that raise questions about ongoing oversight. In short, this isn’t the place to overlook due diligence when medical acuity, rapid intervention, or faultless safety records are non‑negotiable.

The strongest, most tangible pros are the people on the ground. The nursing staff and aides frequently earn praise for kindness, attentiveness, and a compassionate approach, even as they navigate high demand. The recreation team keeps residents visibly engaged with bingo, arts and crafts, religious programs, and varied entertainment, elements that help preserve dignity, mood, and purpose. Social workers, particularly, stand out for proactive communication and family‑centered coordination; families consistently cite timely updates and helpful guidance through transitions, care planning, and discharge or transfer decisions. When care is working well, the facility feels alive with activity and purpose, a feature that offsets many routine care frustrations and makes daily life more tolerable for residents who otherwise worry about isolation.

The main cons don’t vanish with a few standout staff moments. Understaffing and high patient loads recur as a primary theme, culminating in slower response times for restroom assistance, mobility help, and personal cares. Several reviews recount occasions when call lights went unanswered for extended periods, or where bathrooms and rooms didn’t meet resident expectations for cleanliness and privacy. Mixed quality among physicians and a few accounts of documentation gaps add to a sense that medical oversight isn’t uniformly reliable. There are also perplexing operational tensions, shared bathrooms in some units, dated décor, parking frictions, and the perception that administrative processes lag behind frontline needs. Theft concerns and inconsistent freshness of meals in some Harbor‑area experiences further color the risk landscape families must weigh.

Still, the yes‑points are substantial enough to offset many cons if managed with a clear plan and vigilant family involvement. When the staff are at their best, residents receive timely medications, effective physical therapy, and steady encouragement that accelerates rehab goals or preserves function during long‑term care. The combination of dedicated therapists, committed nurses, and a social‑work team that keeps families in the loop creates a credible pathway to recovery and ongoing well‑being. The facility’s environment, clean, reasonably well maintained, and oriented toward social interaction, helps alleviate the sense of abandonment or isolation that can accompany prolonged rehab or chronic care. The open visitation policy and the ability to participate in multiple programs offer a tangible sense of control and belonging for residents.

From a decision‑making standpoint, the prudent path is to visit with a plan: assess the floor or unit where a loved one would live, talk directly to the social worker most involved in their case (and anyone else who will coordinate care), and request a detailed caregiver schedule to understand staffing patterns at different shifts. Inspect call systems in person, track how quickly staff respond to a test request, and observe how aides balance multiple residents in real time. Bring specific questions about oxygen delivery, pain management, and fall prevention, and insist on a concrete plan for monitoring changes in health status. Seek a candid tour of the recreational and therapy spaces to confirm that the program density matches the stated expectations, and probe for private‑room availability if privacy and dignity are priorities.

Ultimately, Eger Health Care & Rehab Ctr offers a practical, people‑forward option for families who are ready to advocate actively and stay engaged. It is a credible pick for short‑term rehab or steady long‑term care when the plan centers on leveraging strong social work, robust activity programming, and a responsive nursing team that genuinely cares. It may be less suitable for those who require unyielding, around‑the‑clock medical scrutiny, consistently exceptional cleanliness across all units, and flawless, immediate responsiveness to every call light. For families weighing alternatives in Staten Island, this facility deserves inclusion, but with a readiness to push for transparent staffing, rigorous oversight, and a clearly defined care plan that aligns with the resident’s medical and personal priorities. Medicaid considerations, facility antiquation in parts of the campus, and the variability in day‑to‑day experience argue for a cautious, curiosity‑driven evaluation rather than a default choice.

This particular area of Staten Island, New York offers a variety of amenities that could be appealing for seniors looking for a vibrant and accessible community. The proximity to parks like Great Kills Park and Clove Lakes Park provides opportunities for outdoor recreation and relaxation. Additionally, there are numerous restaurants and cafes nearby, offering diverse dining options. Pharmacies and medical facilities such as CVS Pharmacy and NYU Langone Hospital Brooklyn are easily accessible, ensuring convenient healthcare services. Transportation options including the MTA Subway provide easy access to explore the city, while theaters like Alamo Drafthouse Staten Island offer entertainment options. Overall, this area offers a mix of convenience, leisure activities, and healthcare resources that could make it a desirable location for senior living in Staten Island.

Parks

• Great Kills Park (1 miles)
• Clove Lakes Park (3 miles)
• Clove Lakes Park Playground (3.3 miles)
• Silver Lake Park Tennis Courts (3.8 miles)
• Silver Lake Park (3.9 miles)
• Wolfe's Pond Park (5 miles)
• Bloomingdale Park (5 miles)

Restaurants

• Precious Island Dim Sum (1.3 miles)
• Heartland Bagels (1.9 miles)
• Villa Monte Pizzeria & Restaurant (3.7 miles)
• Bond Street Cafe (7.3 miles)
• Coney Island Brewing Co (7.8 miles)
• Nathan's Famous (7.9 miles)
• """"""Nathan's Famous"""""" (8 miles)

Theaters

• Alamo Drafthouse Staten Island (1.3 miles)
• AMC DINE-IN Staten Island 11 (1.8 miles)
• 2198 Amc Jersey Garden (5.8 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (1.9 miles)
• Starbucks (2.3 miles)
• Starbucks (6.8 miles)
• Dunkin (7.9 miles)
• Judy's (8.3 miles)
• Wegmans Food Markets (8.9 miles)

Pharmacies

• Target Pharmacy (1.9 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3.7 miles)

Physicians

• AdvantageCare Physicians (3.9 miles)
• Leading Lasik Center (6.2 miles)
• Costco Optical (8.3 miles)
• Premier Urology Group (9.8 miles)

Transportation

• MTA Subway - 59th St (7.4 miles)
• NJT - Rahway Station (7.8 miles)
• American Airlines Admirals Club (7.9 miles)
• MTA Subway - Coney Island/Stillwell Ave (7.9 miles)
• Delta Sky Club (7.9 miles)
• Terminal A (7.9 miles)
• TSA PreCheck (7.9 miles)

Hospitals

• NYU Langone Hospital Brooklyn (7.5 miles)
• Maimonides Medical Center (8.1 miles)
• Hackensack Meridian Health Raritan Bay Medical Center (8.9 miles)