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Presbyterian Homes & Svc in New Hartford, NY

Presbyterian Homes & Svc is an assisted living community in New Hartford, NY.

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Presbyterian Homes & Svc in New Hartford, NY

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Presbyterian Homes & Svc

210 Clinton Rd, New Hartford, NY 13413

To contact a resident: (315) 724-4959

For more information about senior living options: (866) 208-4318

3.1 from 32 reviews
5 stars
15
4 stars
1
3 stars
0
2 stars
3
1 stars
13

Overall Review of Presbyterian Homes & Svc

common 11 reviews mention this

Compassionate, helpful staff stand out

Residents and families consistently describe the staff as kind and helpful.

Multiple reviews say staff members are friendly, compassionate, and supportive during day-to-day care and rehab. Families also describe the staff as responsive to questions and treating residents in ways that make family members feel comfortable. Several reviewers call out specific roles like nursing, food service, and social work as part of what makes the experience feel supportive.

common 2 reviews mention this

Resident life feels active

Reviews mention both respect for residents and active daily life.

Residents are described as being treated with respect and known as individuals, not just handled as paperwork. More than one review also points to a wide variety of activities, and at least one describes an active independent lifestyle with scheduled community events.

caveat 4 reviews mention this

Hygiene and grooming draw complaints

Several reviews report hygiene and grooming problems during care.

Some reviews describe missed or inadequate bathing and grooming, including a resident going unshowered for extended periods. Other reviewers mention issues like poor cleanliness in rooms and grooming concerns such as nail problems and odor. There are also complaints about personal care tasks not being done as expected, including help with dentures and other daily needs.

caveat 4 reviews mention this

Communication and response times criticized

Some families report delays and limited communication from staff.

A few reviews describe long waits for staff assistance, including time after using a call button. Others complain that discharge communication and paperwork were minimal, and that follow-up needs like trimming or addressing physical issues were not handled promptly. Medical response is also criticized in reviews that say staff did not act quickly enough when conditions worsened.

caveat 4 reviews mention this

Administrative and financial handling questioned

Several reviews raise concerns about administration and financial handling.

One set of reviews alleges difficult financial experiences, including claims of legal disputes and feeling pressured into admission-related documents. Other reviewers question administrative behavior, describing problems with privacy and communication about medical changes. There are also reviews that criticize finance office processes after a resident passed away, including delays in releasing funds and frustration with how requests were handled.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Types of Care

  • Assisted Living Assisted Living
  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Activities on-site Activities on-site
  • Devotional services off-site Devotional services off-site
  • Indoor common areas Indoor common areas

Care Services

  • Ambulatory care Ambulatory care
  • Diabetic care Diabetic care

Dining

  • Meals provided Meals provided

Activities

  • Activities on-site Activities on-site
  • Devotional activities offsite Devotional activities offsite

Nearby Places of Interest

This part of New Hartford, New York offers a convenient location for senior living with a variety of healthcare providers nearby, including Adirondack Community Physicians and Mohawk Valley Retina. There are several pharmacies within a short driving distance, such as Omnicare of NY and CVS Specialty, making it easy to access prescription medications. Additionally, there are numerous dining options in the area, ranging from fast food chains like Wendy's and McDonald's to sit-down restaurants like Carmella's Cafe and The Red Samurai Hibachi Steakhouse & Asian Bistro. For entertainment, Marquee Cinemas - Orchard 14 is just a short drive away, along with various cafes like Utica Coffee Of Clinton and Starbucks for socializing. Places of worship such as St John The Evangelist and hospitals like Faxton-St Luke's Healthcare offer additional support and resources for seniors in the community.

Physicians

  • Adirondack Community Physicians (0.2 miles)
  • Mohawk Valley Retina (0.6 miles)
  • Arthiritis Specialists (0.8 miles)
  • Surgical Associates of Utica (0.8 miles)
  • Helen M. Sarandrea P.T. (0.9 miles)
  • OMNI Pain & Precision Medicine (1.4 miles)
  • Lester Lisa M DDS - Lester Lisa M PC DDS (1.6 miles)

Pharmacies

  • Omnicare of Ny (1.1 miles)
  • CVS Speciality (1.7 miles)
  • Hannaford Pharmacy (1.8 miles)
  • Walgreens (2.8 miles)
  • Health Mart Pharmacy (2.8 miles)
  • Rite Aid (2.8 miles)
  • Randall's Pharmacy (2.8 miles)

Restaurants

  • Subway (1.3 miles)
  • Dippin Donuts (1.4 miles)
  • Wendy's (1.4 miles)
  • McDonald's (1.4 miles)
  • Carmella's Cafe (1.4 miles)
  • The Red Samurai Hibachi Steakhouse & Asian Bistro (1.5 miles)
  • Killabrew Saloon (1.7 miles)

Theaters

  • Marquee Cinemas - Orchard 14 (2.1 miles)

Cafes

  • Utica Coffee Of Clinton (2.4 miles)
  • Starbucks (2.4 miles)
  • Raspberries Cafe (2.5 miles)
  • Panera Bread (2.6 miles)
  • Daylight Donuts (2.8 miles)
  • Debbie's Cafe (3.8 miles)
  • Bagel Grove (4.5 miles)

Places of Worship

  • St John The Evangelist (2.9 miles)
  • Our Lady Of Lourdes Ch (3.9 miles)

Hospitals

  • Faxton St Luke's Healthcare: St Luke's Campus (3.8 miles)
  • St Lukes-Memorial Hospital Center - Faxton-St Lukes Healthcare (3.9 miles)
  • St Elizabeth Medical Center (4 miles)
  • St Elizabeth Medical Center (4.2 miles)
  • Faxton-St Luke's Healthcare (4.4 miles)
  • Faxton X-ray Department (4.5 miles)
  • FAXTON-St LUKE'S HEALTHCARE - FAXTON CAMPUS (4.5 miles)

Frequently Asked Questions

Where is Presbyterian Homes & Svc?

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