Lutheran Home Of Central New York

Pros

• The staff at Lutheran Home of Central New York is described as wonderful and competent, providing trusted care to residents.
• The building is noted to be very clean and homey, contributing to a welcoming atmosphere for residents.
• Residents at Lutheran Home seem happy, suggesting a positive community environment.
• The facility offers a range of care options, including independent, assisted, skilled rehabilitation, and memory care, which appeals to families seeking comprehensive support.
• The staff proactively encourages resident participation in activities, respecting individual choices while fostering engagement.
• Meals provided at the Lutheran Home are reported to be very good, enhancing the overall dining experience for residents.
• Residents feel comfortable and included in communal meals, indicating a successful integration into the facility's social environment.

Cons

• The facility lacks operational phone lines in the rooms, severely hindering communication with residents.
• A family member contracted COVID within two weeks of being at the facility, raising concerns about safety and infection control.
• The food served is reportedly terrible, leading to residents frequently not eating their meals.
• Staffing levels are inadequate, resulting in long wait times for essential care and assistance.
• Unanswered call lights leave patients waiting for hours before receiving help.
• Staff are unresponsive and often refuse to provide information regarding the health status of residents.
• Basic hygiene care is neglected, with extended delays in changing soiled patients.
• The facility is described as poorly maintained, with unhygienic conditions that could foster infections.
• Medical staff are allegedly not present on-site regularly, leading to concerns over oversight and medication management.
• Overall experiences create a perception of a chaotic and unsafe environment for residents.

Review

The experiences of families regarding the quality of care in nursing facilities during the COVID-19 pandemic reveal a stark contrast between different institutions. One family expresses profound concern over their grandmother's transfer to a facility with significant communication barriers. The lack of operational phone lines in residents' rooms has severely hindered their ability to maintain contact with her over nearly two weeks, raising critical questions about patient accessibility and family engagement. Despite staff efforts, the absence of direct communication channels is seen as unacceptable in a time when visitation is restricted due to health protocols.

Moreover, issues reported by another family member highlight more alarming conditions within the facility. After just two weeks, they contracted COVID-19 while there, which raises serious concerns about infection control measures in place at the facility. Complaints about poor food quality frequently left the resident without proper nutrition, reflecting broader issues related to caregiving and meal management. Staffing shortages have also led to distressing delays; calls took hours to be answered, and even urgent requests for assistance with basic hygiene went unmet for long periods. This neglect has created an environment where patients' needs are consistently overlooked.

In tandem with these complaints, there have been troubling accounts of inadequate monitoring and oversight from medical staff. Patients receiving treatments were reportedly left unattended; medications were sometimes mismanaged or not administered according to their specific needs. Residents were experiencing long waits for responses from caregivers when alarms were activated—a concerning lapse that could jeopardize patient safety and well-being. Additionally, allegations surfaced about doctors failing to make in-person rounds or communicate effectively with staff—a situation described by one frustrated observer as akin to being trapped in a "twilight zone."

In stark contrast stands the experience of another family whose father was admitted to Lutheran Home of Central New York. Their narrative paints an entirely different picture: one of commendable care provided by competent and attentive staff members who foster an environment that feels welcoming and home-like despite the building’s age. These positive reviews emphasize cleanliness and a sense of community among residents—important factors that contribute significantly to overall well-being within such facilities.

This family appreciates how their father has been melded into daily routines such as communal meals and encouraged participation in group activities like bingo—even allowing him autonomy regarding his choices without pressure or coercion. Such proactive approaches signify a deeper commitment not only to medical care but also social integration among residents who might be hesitant about engaging socially due to varying levels of comfort or interest.

Furthermore, Lutheran Home emphasizes a continuum of care that caters specifically to diverse needs ranging from independent living through skilled nursing care—an aspect that stood out for this family searching for a comprehensive solution tailored toward their father's requirements. With consistently good food reported and effective management of medications highlighted as strengths, this facility contrasts sharply with others facing scrutiny for their systemic failings.

In conclusion, while some nursing homes exhibit glaring deficiencies marked by poor staffing ratios, inadequate communication channels, and troubling health practices—others manage exemplary standards saturated with dignity and respect towards each resident’s unique circumstances. For families considering placement options during these challenging times wrought by COVID-19 challenges should embark on thorough research efforts beforehand; seeking written documentation about caregiving practices ensures informed decisions can replace potential regrets later on down the line when selecting proper accommodations for loved ones.

Physicians

• Lester Lisa M DDS - Lester Lisa M PC DDS (0.2 miles)
• Jennifer Smith (0.8 miles)
• St Elizabeth Medical Group (1.5 miles)
• Adirondack Community Physicians (1.6 miles)
• OMNI Pain & Precision Medicine (1.8 miles)
• Mohawk Valley Retina (2 miles)
• Helen M. Sarandrea P.T. (2.2 miles)

Cafes

• Utica Coffee Of Clinton (0.9 miles)
• Starbucks (3.9 miles)
• Raspberries Cafe (4 miles)
• Panera Bread (4 miles)
• Daylight Donuts (4.1 miles)
• Debbie's Cafe (4.7 miles)
• Bagel Grove (5.8 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Omnicare of Ny (2.5 miles)
• CVS Speciality (3.1 miles)
• Hannaford Pharmacy (3.3 miles)
• Health Mart Pharmacy (4 miles)
• Randall's Pharmacy (4 miles)
• Walgreens (4.2 miles)

Restaurants

• Subway (2.7 miles)
• Dippin Donuts (2.8 miles)
• McDonald's (2.8 miles)
• Wendy's (2.8 miles)
• Carmella's Cafe (2.8 miles)
• The Red Samurai Hibachi Steakhouse & Asian Bistro (2.9 miles)
• Killabrew Saloon (3.1 miles)

Theaters

• Marquee Cinemas - Orchard 14 (3.6 miles)

Places of Worship

• St John The Evangelist (4.1 miles)
• Our Lady Of Lourdes Ch (5.2 miles)
• Three Steeples United (5.5 miles)

Hospitals

• Faxton St Luke's Healthcare: St Luke's Campus (5.3 miles)
• St Elizabeth Medical Center (5.3 miles)
• St Lukes-Memorial Hospital Center - Faxton-St Lukes Healthcare (5.3 miles)
• St Elizabeth Medical Center (5.5 miles)
• Faxton-St Luke's Healthcare (5.8 miles)
• Faxton X-ray Department (5.9 miles)
• FAXTON-St LUKE'S HEALTHCARE - FAXTON CAMPUS (5.9 miles)