Grace Adult Care in Medford, NY

Pros

• The home health care team is described as the best and earns five stars across the board.
• Cedric provided care that was pleasant and patient, greatly helping his mom's mobility.
• The staff deliver excellent professional care and are genuinely caring.
• TLC home care staff were fantastic, helping patients regain strength and confidence.
• Brian Herra, the Physical Therapist, was professional, knowledgeable, and attentive, ensuring proper rehabilitation.
• Amanda Wender was outstanding as a physical therapist.
• The care received was the best possible home care; total satisfaction.
• The nurses and therapists are kind, respectful, and compassionate.
• Jeanette is considered an asset to the company for her quality care.
• Vincent Vastola went above and beyond in helping his mother.
• The PT team is among the best they've worked with, with thorough explanations and effective therapy.
• The agency treated families with respect and compassion from the initial contact.

Cons

• There was no shower aide available despite repeated requests, and none was provided.
• A few nurses failed to recognize troubling signs, raising safety concerns.
• The agency's telephone check-in program was excessive and annoying.
• Staff were described as rude and uncaring, with accusations of prioritizing insurance billing and discharging patients without warning.
• The reviewer urged others to stay away, calling the agency horrible.

Review

Grace Adult Care in Medford, NY is best suited for families seeking skilled, at-home health support that centers on recovery, mobility improvement, and clinical nursing in a private home setting. The agency shines when a loved one is transitioning from hospital to home and needs consistent nursing, physical therapy, and occupational therapy to regain independence. It is an excellent fit for post-surgical rehabilitation, wound care, and ongoing medical supervision without forcing a move to a traditional facility. It is less appropriate for households requiring round-the-clock supervision, heavy custodial care, or a campus-style memory care environment with built-in social programming.

Those weighing alternatives should consider what a home-based model cannot fully deliver. Families needing 24/7 on-site oversight, intense supervision for high-fall-risk individuals, or a structured, socialized memory care setting may find a facility-based community a more complete solution. Additionally, a few reviews raise caution about occasional gaps in non-medical support - such as assistance with daily tasks like showering - and about variability in staff responsiveness. When memory issues are profound or when robust, constant oversight is non-negotiable, exploring licensed assisted living or memory care communities could be a prudent hedge.

The strongest pro of Grace Adult Care is the caliber and consistency of the clinical and therapeutic team. Reviewers consistently praise the nursing staff for competence, empathy, and reliability, with particular attention to supervisors and wound-care expertise. Physical and occupational therapy is repeatedly highlighted as a major strength, delivered by therapists who explain procedures clearly, tailor treatments to personal goals, and push recovery at a workable pace. The depth of bedside care and the long-tenured, respectful manner of caregivers cultivate trust and reduce the fear that often accompanies medical transitions at home.

At the same time, the set of criticisms - though not dominant - should be weighed carefully. A recurring theme is the occasional absence of non-medical helpers when needed, such as a missing shower aide despite repeated requests. A handful of reviews note lapses in recognizing warning signs or in timely communication, and one outlier describes staff conduct as harsh and unhelpful. While the overwhelmingly positive experiences dwarf these concerns, they underscore the importance of solid to-the-minute coordination: confirm a dedicated case manager, insist on consistent caregivers, and clarify a plan for non-clinical tasks before care begins.

From a practical decision perspective, families should push for a clearly defined care plan that assigns a stable team of nurses, therapists, and aides, with a documented schedule and contact protocol. Verify that the agency can meet the specific clinical needs, such as wound management, post-operative rehabilitation, and chronic disease monitoring, and ask for exemplars of success in similar cases. Proactively request continuity-of-care commitments - same therapist pairs when possible - and set explicit expectations around response times, communication channels, and escalation procedures. It is equally wise to inquire about the availability of a shower aide or home health aide for daily tasks and to confirm coverage for memory care concerns if they arise.

Ultimately, Grace Adult Care stands as a top-tier, highly capable choice for families prioritizing expert home-based nursing and therapy, with a proven track record of improving mobility, confidence, and independence. The program delivers outstanding clinical outcomes and compassionate, professional interactions that can ease the transition from hospital to home. For households where medical recovery and daily functional support can be managed within a home setting, this provider offers a practical, effective solution. Those needing constant, round-the-clock supervision or a built-in social memory-care program should actively compare alternatives to ensure the chosen path aligns with care intensity, supervision needs, and the family's tolerance for potential gaps in non-clinical support.

Medford, New York offers a convenient and bustling community with a variety of amenities within close proximity. With multiple cafes such as Starbucks and Bellport General, seniors can enjoy a nice cup of coffee or a quick bite to eat at nearby restaurants like Wendy's, Applebee's, and George's Luncheonette. Access to healthcare is readily available with physicians' offices like Advanced Orthopedics and SightMD located just a few miles away. Additionally, pharmacies such as Walgreens and CVS Pharmacy are also easily accessible for medication needs. Transportation options include the Bellport Railroad Station and LIRR Yaphank Station for easy travel around the area. For recreation, Shorefront Park and Island 16 Cinema de Lux provide opportunities for outdoor activities and entertainment. Overall, this part of Medford offers a vibrant community with essential amenities that cater to the needs of seniors looking for convenience and comfort in their daily lives.

Cafes

• Starbucks (1.6 miles)
• Starbucks (3.7 miles)
• Bellport General (3.9 miles)
• Starbucks (8.3 miles)

Restaurants

• Wendy's (1.7 miles)
• Applebee's (2.8 miles)
• McDonald's (2.8 miles)
• McDonald's (2.9 miles)
• Taco Bell (2.9 miles)
• Taco Bell (3.1 miles)
• George's Luncheonette (3.1 miles)

Physicians

• Advanced Orthopedics (1.8 miles)
• SightMD (2.3 miles)
• South Shore Neurologic Associates (3.3 miles)
• Medihealth Realty (3.5 miles)
• Robyn LaBarca (3.8 miles)
• Stony Brook Advanced Pediatric Care (3.8 miles)
• Timothy D Groth, MDPC (5 miles)

Pharmacies

• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.1 miles)
• Brookhaven Pharmacy (3.3 miles)
• CVS Pharmacy (3.9 miles)

Hospitals

• Long Island Community Hospital (1.9 miles)

Transportation

• Bellport Railroad Station (2.8 miles)
• LIRR - Yaphank Station (3.2 miles)
• Patchogue Lirr Station (3.9 miles)
• Suffolk Transportation Coram (4.6 miles)
• TSA Security Check Point (6.6 miles)
• Long Island MacArthur Airport (ISP) (6.6 miles)
• Baggage Claim (6.7 miles)

Parks

• Shorefront Park (4.4 miles)
• Selden Dog Park (6.9 miles)
• Sayville Park (7.9 miles)

Theaters

• Island 16 Cinema de Lux (4.5 miles)
• Regal Ronkonkoma (6.5 miles)