Hilton East Assisted Living

Pros

• The staff at Hilton East Assisted Living is described as friendly, helpful, and attentive to the residents' needs.
• Residents appreciate the clean and well-kept environment of the facility.
• Many reviewers highlight a variety of activities available for residents, promoting engagement and social interaction.
• The food quality received positive feedback, with some stating it is good and accommodating to dietary needs.
• Families express gratitude for the care their loved ones receive, noting that staff members are respectful and caring.
• Long-term residents report satisfaction with their living experience, feeling at home in the community.
• The facility's location in a wooded area is mentioned as a positive aspect by some reviewers.

Cons

• The residents at Hilton East appeared expressionless and sad, sitting in their chairs like zombies.
• Many rooms did not have bathrooms and lacked air conditioning, leading to a perception of the facility being dark and depressing.
• The facility was described as run down and frequently short-staffed, with inadequate care for residents.
• Residents often did not receive regular showers or have their beds kept clean.
• Family members expressed disappointment over communication difficulties regarding contacting their loved ones.
• There were complaints about the limited entree options at meals despite some flexibility for alternatives like sandwiches.
• Some residents felt that the building was outdated even though it remained clean.

Review

Hilton East Assisted Living is a facility that has garnered a mix of feedback from both residents and their families, highlighting the complexities often found in senior care environments. Many who have visited or reside in Hilton East praise its natural surroundings in a wooded area, noting that the ambiance contributes to a welcoming atmosphere. The spacious rooms and facilities are also well-received, with several reviewers indicating satisfaction with the cleanliness and upkeep of common areas and personal living spaces. The staff are frequently mentioned as friendly, caring, and supportive; many feel they genuinely attend to the needs of residents while respecting their dignity.

For those new to Hilton East, orientation appears to be particularly commendable. Family members have noted how helpful staff were during initial visits. They guided loved ones through the building’s layout, outlining where essential services such as dining rooms and nursing offices are located. This personalized attention helps ease transitions for new residents, fostering a sense of belonging even from day one. Activities at Hilton East also receive positive mentions; although adaptations due to COVID-19 have hindered some options, there are still various programs available for engagement. Residents can enjoy activities like bingo, arts and crafts sessions, and outdoor spaces such as courtyards and gazebos.

However, not all experiences align with these positive sentiments. Some relatives express deep concerns about the quality of life within Hilton East. Detractors describe a stark environment where residents appear disengaged or despondent—a far cry from vibrant community interactions noted by others. Complaints about inadequate staffing levels surface frequently; family members assert that residents sometimes do not receive basic care like regular showers or clean bed linens in a timely manner. Moreover, issues regarding food quality recur among dissatisfied reviews—with specific comments on limited entree options at meals and subpar taste causing frustration among some family members.

Despite mixed opinions regarding certain aspects of care at Hilton East, many accents point toward exemplary staff performance when it comes to addressing individual needs effectively—particularly for those with medical conditions requiring special attention or dietary modifications. Families commend staff for their efforts to provide personalized care solutions while maintaining respect for resident preferences wherever possible. This dedication shines through especially during challenging times like pandemics when changes in social activity must be balanced with health concerns.

Communication is another significant theme emerging from these reviews; relatives often express disappointment over barriers in reaching their loved ones via telephone calls—frustration compounded by pandemic protocols limiting face-to-face interactions. Many long for updates on well-being beyond generic reassurances provided by staff members when direct conversations are thwarted because of scheduling conflicts—or worse yet—the complete lack of return calls altogether leaves them feeling disconnected despite physically close proximity.

Overall, while some families lament certain operational shortcomings at Hilton East Assisted Living—highlighting factors like outdated facilities needing repairs—the overwhelming sentiment among satisfied residents reflects an appreciation for attentive caregivers who foster community spirit among peers despite challenges posed by external circumstances or internal limitations in service provision. As potential residents weigh options carefully when selecting assisted living arrangements ideal for themselves or loved ones residing there currently so they can thrive: each review serves as an important reminder about striking balances between comfort expectations against real-world realities faced daily within any given home setting today amid continuously evolving standards surrounding elder care excellence nationwide.

Hilton, New York is a charming town with a variety of amenities to offer for seniors looking for a peaceful and convenient place to live. The area boasts a selection of restaurants such as Hilton Family Restaurant and Blue Ridge Grill, as well as pharmacies like CVS Pharmacy and Wegmans for easy access to healthcare needs. There are also cafes like Tim Hortons and Oriens Cafe nearby for a relaxing cup of coffee. In terms of healthcare, there are reputable facilities such as Unity Hospital and Parkway Pediatrics & Adolescent Medicine within close proximity. For outdoor activities, parks like Basil A. Marella Park and Hamlin Beach State Park provide opportunities for leisurely walks or picnics. Overall, Hilton, New York offers a comfortable and convenient setting for seniors looking to enjoy their retirement years.

Restaurants

• Hilton Family Restaurant (0.3 miles)
• Blue Barn Cidery (2.2 miles)
• Bill Gray's (5.6 miles)
• McDonald's (5.9 miles)
• Brook House (5.9 miles)
• Blue Ridge Grill (6.3 miles)
• Krony's Pizza Etc (6.3 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Epic Pharmacies (0.4 miles)
• Wegmans (5.1 miles)
• CVS Pharmacy (5.7 miles)
• Faris Pharmacy (6.5 miles)
• Tops Pharmacy (6.7 miles)
• Wegmans (7 miles)

Cafes

• Tim Hortons (5 miles)
• Oriens Cafe (6.4 miles)
• New Roots Coffee House (7.1 miles)
• Jitters Cafe (11.7 miles)
• Tim Hortons (11.7 miles)
• Starbucks (11.9 miles)

Places of Worship

• St Lawrence Church (5.1 miles)
• Hope Lutheran Church (6.2 miles)
• St John the Evangelist Religious Shop (6.6 miles)
• Greece Baptist Church (7.1 miles)

Physicians

• Parkway Pediatrics & Adolescent Medicine (6.3 miles)
• Rochester Regional Health Laboratories (6.4 miles)
• Spencerport Optical (6.8 miles)
• Unity Hospital (7.8 miles)
• WorkReady - Unity Hospital (7.9 miles)
• Greater Rochester Internal Medicine (8.1 miles)
• Greece Dermatological Associates (8.3 miles)

Parks

• Basil A. Marella Park (6.6 miles)
• Hamlin Beach State Park (6.9 miles)
• Ontario Beach Park (9.2 miles)
• Bristol Play Area (10.5 miles)
• Seneca Park (10.6 miles)

Hospitals

• Unity Perinatal Medicine (7.8 miles)
• Lakeside Memorial Hospital (9.3 miles)
• Brockport ASAP Urgent Care Add to Favorites (10.2 miles)

Transportation

• CSX Tracks (11.3 miles)
• Doty Taxidermy (11.6 miles)