Essex Center Rehab is a senior community in Elizabethtown, NY.
Information last verified:
PO Box 127, Elizabethtown, NY 12932
To contact a resident: (518) 873-3570
For more information about senior living options: (866) 208-4318
Residents point to physical therapy as a standout part of rehab.
Several reviews mention physical therapy specifically, including one describing the PT department as exceptional. Another family describes a quick improvement after a fall-related period, with the resident walking out without a walker. One review also highlights good therapy experiences more broadly, including SLP and PT.
Many reviews describe staff as caring, welcoming, and responsive.
A large share of reviews say staff treated residents with kindness and helped families with concerns. Multiple reviews use language about comfort, being well cared for, and staff going above and beyond, including administrative follow-through. Some reviews also contrast the floor staff positively even when other parts of the experience were criticized.
Some residents and families report dirty or unsanitary conditions.
Several negative reviews describe the facility as filthy or unsanitary, including issues with bathrooms, laundry, and bedding. Others mention problems like soiled items left out, dirty diapers for hours, or not being allowed a shower. A smaller number of reviews also say the facility is clean, creating a mixed picture overall.
Some reviews describe neglect, abuse, or understaffing.
A recurring concern across multiple reviews is that care fell short, with mentions of neglect and abuse. Families also describe medical needs not being handled promptly, including situations that escalated to ICU or led to serious health concerns after discharge. One review attributes limited care to understaffing, while others say the issue was more than just staffing.
Communication problems are a frequent complaint, especially by phone.
Multiple reviews mention difficulty reaching staff, including long waits, hung-up calls, and units not answering. Families also describe frustration with voicemail or administrators not returning calls. In contrast, one review says they were able to speak to someone quickly by using the operator option.
Reviews about food range from praised to sharply negative.
Some reviews say the food was actually good and that meals met expectations. Others report inedible or unhealthy food, and one reviewer describes limited, non-hot options like sandwiches and cold oatmeal. Taken together, residents and families don’t describe dining consistently.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Board and Care HomeLocated in Elizabethtown, New York, this area offers a variety of amenities and services that cater to senior living. With nearby places of worship such as the Life Church Of Elizabethtown and the Southern Baptist Convention, residents have easy access to spiritual support. The Elizabethtown Community Hospital is conveniently located for any medical needs, while parks like The Footbridge Park provide opportunities for outdoor recreation and relaxation. Dining options like Deer's Head Inn and Wooden Nickel offer delicious meals, and pharmacies such as Kinney Drugs are close by for prescription needs. Transportation options include the Amtrak Westport Station and rental car services for easy travel. Additionally, cafes like Old Mountain Coffee provide a cozy atmosphere for socializing with friends. Overall, this part of Elizabethtown offers a well-rounded community for seniors seeking a comfortable and convenient place to call home.
Essex Center Rehab is located at PO Box 127, Elizabethtown, NY 12932 in Essex County, New York
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