Northern Manor Geriatric Ctr

Pros

• From the top-down, everybody on staff was knowledgeable, friendly, accommodating, caring, patient and kind.
• Anima, and all the nursing staff, were wonderful, with not a moan or complaint from any of them, and they performed their duties in a highly professional manner and with a smile.
• All the therapists, especially Ergu, did a great job, with excellent results.
• Maria in the recreation room did a great job organizing and arranging the entertainment for the patients, and Lisa at reception was always welcoming, warm and friendly.
• Kaitlyn, the social worker, and the administration were on top of everything, checking in on loved ones and accommodating needs.
• The directors of social services - Katelyn - and the director of nursing - Miss Calcano - are the best.
• Lisa the receptionist is the most amazing, providing outstanding customer service.
• Etan and Yosef are such a supportive and hands-on administration staff, and with the new DON Ms Culkana, it is a winning team.

Cons

• The facility is horrible; staff are rude, uncaring, and disrespectful.
• Residents are not adequately cared for, with reports of feces on a resident's back and alleged inadequate cleaning.
• The food is terrible and often inedible, and the water is described as unsafe to drink.
• Staff are frequently on their phones and provide little real care, with call lights going unanswered for long periods.
• Medical oversight is unreliable; there are days with no respiratory therapist and the pulmonologist is described as awful.
• The administration is poorly managed and should be investigated or shut down.
• Benefits and paid time off are not provided, and holidays are not observed.
• The interior has a terrible smell that even outsiders can notice.

Review

Northern Manor elicits a wide range of experiences from families and former patients, with some voices praising the care and others expressing deep frustration and alarm. A recurring thread among the more troubling accounts is a sense that communication gaps, policy barriers, and management looseness can leave families feeling powerless. One caller described an attempt to visit their spouse that devolved into a tense exchange with a social worker named Katelyn, who allegedly refused the visit and offered little explanation before ending the call with a goodbye. The caller insists they have a recording and intends to file a formal complaint with the board of health. This single anecdote sits amid broader complaints about visiting policies and the impression that staff do not always prioritize family involvement or clear communication.

On the other end of the spectrum, several reviews paint Northern Manor as a facility that used to be more distinguished but has fallen into mismanagement and a troubling decline in conditions. Some reviewers express that the facility would be better shut down, citing a perceived lack of benefits for staff, difficulty obtaining time off, and even the absence of basic holiday observances. Complaints extend to cleanliness and ambiance, with claims of a pervasive smell inside the interiors that could be detected from outside. A few statements cross the line into harsh rhetoric, with reviewers asserting that the place should be demolished or shut down because they believe it now fails the most fundamental standards of care and respect for residents.

There are specific, highly disturbing accounts of patient care that many readers would find alarming. One reviewer recounts visiting a loved one to find "poop all over her back," alleging that the staff claimed to have cleaned the patient when, in the reviewer's view, this was not the case. The same account mentions dried stool and a broader pattern of neglect, urging others not to bring their loved ones to the facility. Another reviewer adds to the concern by describing cold showers, infrequent checks, and long delays in response to call lights - claims that suggest a lack of timely oversight by nurses and aides. There are also concerns about the responsiveness of the respiratory team and about a particular physician, Dr. Gil, whom the reviewer characterized as awful. The reviewer described a significant disconnect between hospital discharge planning and on-site care, including an impression that there was little effort to wean from ventilation or to implement a coherent plan with the respiratory team.

Amid these troubling accounts, a number of reviewers offer heartfelt praise for specific staff members and departments, portraying Northern Manor as a place with compassionate professionals who truly care for residents. Several reviewers highlight the Director of Social Services, Katelyn, crediting her and her team with making sure families are heard and with providing timely and meaningful updates during transitions back into the community. Others single out the social worker Kaitlyn for her dedication, and note appreciation for the support from the front desk, especially Lisa, who is praised for warmth and consistent courtesy. The rehabilitation and therapy teams also receive commendations, with writers mentioning physical therapy staff like Gene, the nurses on the floor such as Anima and Carole, and even the recreation staff like Maria for organizing activities. In these voices, the staff's professionalism, patience, and reliability stand in sharp relief against the more negative portrayals.

A cluster of positive, even rhapsodic, reviews centers on the overall atmosphere and outcomes of care. Some families describe the staff as knowledgeable, friendly, and accommodating, repeatedly pointing to a smooth and safe transition back into the community for a loved one. Phrases like "the best clinical and rehab ever," and "best place" surface alongside affirmations of the team's dedication - especially noting the leadership of administrators who are described as hands-on, responsive, and collaborative with families. The praise often circles back to individuals - Katelyn and Calcano among the directors, Etan and Yosef in administration, and a general sense that, when everything works, the facility delivers high-quality rehab, compassionate nursing, and dependable coordination that families can trust.

Taken together, the reviews present Northern Manor as a place of sharply divided experiences. For every account of compassionate care and smooth coordination, there is another that describes neglect, poor communication, or unsafe conditions. Some families feel heard and supported by a specific cadre of staff who go above and beyond, while others feel overwhelmed by policy barriers, delays, and a sense that residents' dignity is not always protected. The contrast is stark: a facility that can, in certain hands, provide excellent rehabilitation, clear communication with families, and attentive, respectful care; and, in other moments, a place where concerns about cleanliness, responsiveness, and safety provoke urgent alarms and calls for accountability. In practice, this means potential families must perform thorough tours, ask pointed questions about staffing, response times, and policy compliance, and listen closely to multiple perspectives before making a decision.

Ultimately, the narrativesOne suggests that Northern Manor contains a core capable of delivering real support and recovery when administrators and frontline staff align around open communication, timely care, and respect for residents and their families. The other threads warn that without stronger oversight, consistent standards, and a willingness to address concrete concerns - ranging from basic cleanliness and safety to the clarity of visiting policies - the facility risks undermining trust and compromising patient well-being. The call for external review, whether through health boards or other regulatory bodies, echoes through several reviews, underscoring a desire that the facility be held to rigorous accountability to ensure safety, dignity, and quality of life for those who live and receive care within its walls.

Located in the heart of Brooklyn, New York, this neighborhood offers convenient access to various transportation options including multiple MTA subway stations and the LIRR. In terms of healthcare, there are several pharmacies nearby as well as reputable hospitals such as NewYork-Presbyterian Brooklyn Methodist Hospital and Kings County Hospital Center. The area also boasts a variety of parks for leisurely strolls and outdoor activities, including Fort Greene Park and Brooklyn Bridge Park. For entertainment, seniors can enjoy nearby theaters like Alamo Drafthouse Downtown Brooklyn or relax at cafes like East One Coffee Roasters. Additionally, there are plenty of dining options ranging from seafood at Brooklyn Crab to Korean cuisine at Kimbap Lab. Overall, this neighborhood provides a vibrant mix of amenities and services that cater to the needs of seniors looking for a comfortable and active lifestyle in Brooklyn.

Transportation

• MTA Subway - Grand Army Plaza (0.2 miles)
• MTA Subway - 7th Ave (0.3 miles)
• MTA Subway - Franklin Avenue-Medgar Evers College (0.7 miles)
• MTA Subway - Prospect Park (0.9 miles)
• LIRR - Atlantic Terminal (0.9 miles)
• MTA Subway - 4th Ave/9th St (1 miles)
• MTA - Dekalb Avenue Subway Station (1.3 miles)

Pharmacies

• Duane Reade (0.4 miles)
• Rite Aid (0.5 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• Rite Aid (0.9 miles)
• Prospect Drugs (1 miles)
• Walgreens (1.1 miles)

Hospitals

• NewYork-Presbyterian Brooklyn Methodist Hospital (0.5 miles)
• Kings County Hospital Center (1.8 miles)
• Maimonides Medical Center (2.7 miles)
• NYU Langone Hospital Brooklyn (3.2 miles)

Parks

• Fort Greene Park (1.4 miles)
• Herbert Von King Park (1.7 miles)
• Brooklyn Bridge Park Pier 6 (2.1 miles)
• Brooklyn Heights Promenade (2.2 miles)
• Brooklyn Bridge Park (2.4 miles)
• Louis Valentino Jr Park & Pier (2.4 miles)
• Sunset Park (2.5 miles)

Theaters

• Alamo Drafthouse Downtown Brooklyn (1.4 miles)
• Alamo Drafthouse Cinema Lower Manhattan (3.2 miles)

Cafes

• East One Coffee Roasters (1.5 miles)
• Judy's (2.3 miles)
• The West (2.9 miles)

Physicians

• Costco Optical (2.3 miles)

Restaurants

• Brooklyn Crab (2.4 miles)
• Pier 17 (2.8 miles)
• Kimbap Lab (3.1 miles)
• Subway - 334 Grand St (3.3 miles)
• Katz's Deli (3.6 miles)
• Dominique Ansel Bakery (4 miles)