Center Manor Adult Home in Albany, NY

Pros

• They have very good doctors and they were very nice.
• Excellent service, with excellent care and attention for dentures.
• The staff are nice.
• Quick service.
• Great bunch of health care professionals.
• Been going to them for years, like family and very friendly.
• This great system serves all the disabled people from around the region, and the service works really well.

Cons

• The center is an absolute nightmare to deal with, with no one answering and excessive wait times.
• It is a complete disaster, with poor management and upper management treated as a joke, while workers are underpaid.
• The center's dental clinic does not perform root canals and would rather extract teeth, making access to specialists who accept Medicaid very difficult.
• The Center for Disability Services is completely inept at treating psychiatric disabilities and disorders.
• Their website misleads about who they actually serve, notably refusing to consider ADD a developmental disability, which infuriates potential clients.
• Some staff push patients into unwanted procedures and force visits when they don't want to.
• The practice is shoddy, superficial, and heavily outsourced, functioning like a clearinghouse that fails to deliver real services.

Review

Center Manor Adult Home in Albany is best suited for disabled adults who prize a respectful, welcoming on-site environment and can tolerate some administrative rough edges in exchange for accessible dental and basic medical care. The community shows strength where compassionate staff and certain clinicians deliver steady, patient-centered attention, particularly in dental services and general care for residents who value being treated as equals. It works best for families that need a place with concrete human connections, where caregivers feel heard and residents experience a sense of normalcy and routine, even if the administrative machinery isn't flawless.

Even so, several clear caveats matter. Families should explicitly consider alternatives if timely communication, reliable scheduling, and seamless care coordination are nonnegotiable. The reviews repeatedly flag missed calls, long wait times, lost paperwork, and a perception that upper management is out of touch or under-resourced. For anyone whose loved one will rely on complex medical management, rapid access to specialists, or a robust network of psychiatric and therapeutic services, other communities with stronger operational systems and broader in-house specialty pools are likely a better fit.

On the upside, the strongest positives cluster around the medical staff's competence and the quality of dental care in particular. Several reviewers highlight very good doctors and a caring dental team, with multiple accounts of excellent denture services and patient attention. When care is focused in the dental suite or with clinicians who take the time to listen, residents can experience meaningful improvements and relief. A number of reviews also describe a respectful culture where disabled residents are treated as equals, and where staff members are described as nice, professional, and genuinely helpful. These elements can offset some friction if the care target stays within the community's comfort zone and the family expects a steady but not expansive menu of services.

The principal chasm lies in what the center cannot consistently deliver. The administrative and operational flaws - phone lines that don't get answered, paperwork getting misplaced, and inconsistent follow-through on appointments - undercut trust and continuity of care. The denture and dental-readiness stories illustrate an additional constraint: while routine dental care is solid, the facility lacks more advanced or complex procedures (root canals, broader on-site specialty care), and Medicaid constraints complicate access to necessary treatment. For families counting on a full spectrum of medical and dental options without leaving the campus or fighting state-network hurdles, these gaps can become deciding factors.

To make a well-informed choice, prospective residents should seek clarity on concrete steps before move-in. Ask for a dedicated care coordinator who can map out a realistic care plan with timelines and contacts. Verify which specialties are truly on-site, and confirm whether major dental work (such as root canals) can be completed within the facility or only through external referrals, especially given Medicaid considerations. Establish expectations about appointment reminders and follow-ups, and request a documented process for handling prescriptions, referrals, and escalations. If possible, arrange a short trial period or sit-in to observe how staff respond to calls, questions, and routine needs.

The verdict is practical and selective. Center Manor Adult Home delivers genuine warmth, basic medical attention, and dependable dental access that can meet the needs of some residents - particularly those who value a respectful culture and stable day-to-day care over a broad, on-site specialty network. However, for families whose priority is rock-solid administrative reliability, rapid responsiveness, and expansive access to diverse specialists (especially psychiatric and highly technical medical services), alternatives deserve strong consideration. This community is not a universal solution; it serves a distinct niche where compassionate, approachable care holds meaningful weight, and where the trade-off is a willingness to navigate administrative rough patches in exchange for on-site human connection.

Physicians

• Kimble David M MD (0.1 miles)
• Albany Obstetrics and Gynecology (0.1 miles)
• Industrial Medicine Associates (1 miles)
• Mark Lukowitsky MD - Albany Medical Center Neurology Group (1.5 miles)
• Developmental Pediatrics (1.6 miles)
• Albany Family Medicine (1.7 miles)
• Division of Pulmonary and Critical Care Medicine (1.7 miles)

Hospitals

• St Peter's Hospital (0.2 miles)
• Cancer Care Center (0.2 miles)
• St Peter's Hospital (0.2 miles)
• Albany Medical Center Endocrinology (1.5 miles)
• Albany Medical Center South Clinical Campus - Patient Billing Services, Human Resources (1.5 miles)
• Albany Medical Center Pediatrics Developmental/Behavioral (1.6 miles)
• Albany Medical Center Hemophilia And Von Willebrand S Disease Tr (1.6 miles)

Restaurants

• The Albany Ale & Oyster (1 miles)
• Junior's (1.1 miles)
• Casey Finn's Pub $ Grill (1.3 miles)
• Nicole's Restaurant (1.5 miles)
• Ye Olde Tavern Sports Bar (1.6 miles)
• Tastee Freez (1.7 miles)
• McDonald's (1.8 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.5 miles)

Places of Worship

• New Covenant Presbyterian Church (1.2 miles)
• Hindu Temple Society (3.6 miles)
• Bethlehem Lutheran Church (3.7 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (2 miles)
• Starbucks (2.6 miles)
• Stacks Espresso Bar (2.9 miles)
• Panera Bread (3.1 miles)
• Panera Bread (3.5 miles)

Parks

• Washington Park (1.6 miles)
• North Bethlehem Park (1.8 miles)
• Collins Circle (2.4 miles)
• Jennings Landing (3.1 miles)
• Cook Playground (3.8 miles)

Transportation

• CDTA Bus Stop (1.8 miles)
• Amtrak (3.5 miles)