Center Manor Adult Home

Pros

• The reviewers note that the doctors are very good and the staff are very nice.
• The service for dentures is described as excellent, with patients receiving excellent care and attention.
• Crystal and Daisy are praised for delivering an excellent dental cleaning.
• The staff are described as friendly, professional, and capable of making clients feel relaxed.
• The center is recognized for forming long-standing, family-like relationships with clients.
• The Covid vaccination experience at the center is described as well organized.
• The facility is praised for serving disabled people and treating them as equals.

Cons

• The center is an absolute nightmare to deal with.
• There is no answer and the wait times are excessive.
• Paperwork is lost constantly, making it a complete disaster.
• Referring someone with a disability is a nightmare.
• They put patients through obstacle after obstacle, as if it were the Hunger Games.
• Upper management is a joke and staff are not paid fairly.
• The dental clinic only offers basic services and does not perform root canals; they would rather extract teeth.
• The Center for Disability is completely inept at treating psychiatric disabilities.

Review

The collection of reviews presents a project with a strikingly split reputation. On one hand, there are voices that praise individual clinicians and the care they receive, often highlighting compassionate dentists, friendly staff, and moments of genuine relief for people who rely on disability services. On the other hand, a substantial portion of the feedback focuses on systemic problems: chronic inefficiency, communication breakdowns, and a management culture that many find unresponsive or hostile. Taken together, the commentary paints a picture of a center whose personal-care moments can shine, but whose operations frequently fail to meet the expectations of patients and their caregivers.

Several reviewers specifically note that some clinicians are excellent and that certain dental services are delivered with care and professionalism. There are mentions of "very good doctors," "excellent service," and staff who are "nice" and "professional." For families and caregivers, these positive experiences matter: one review describes a daughter receiving dental services with care and calls the providers "like family" after years of visits. Another review recounts a successful, organized vaccination experience for a patient, underscoring that when things go smoothly, the center can perform efficiently. There are also snapshots of small, positive interactions - cleanings performed well by particular hygienists, and staff who are "nice" and "helpful."

However, the negative experiences frequently center on the center's administrative and logistical machinery. A recurring lament is the inability to reach someone by phone, followed by excessive wait times and the frustrating loss of paperwork. Multiple reviewers describe a "complete disaster" in terms of scheduling, confirmations, and general responsiveness. One account uses a stark metaphor, suggesting navigating the system feels like "the Hunger Games" when trying to help a patient, underscoring a perceived cruelty or insensitivity to the stress caregivers endure. Another reviewer emphasizes that the center appears to be overwhelmed by community needs, but insists that being overwhelmed should not excuse chronic miscommunication and missed obligations to patients.

Management and organizational culture receive some of the sharpest critique. Several posts describe upper management as ineffective or dismissive, with claims of poor treatment of workers and underpayment relative to worth. Complaints include outsourcing and subcontracting practices that appear to fragments service delivery, creating a sense of "contractors for subcontractors," and a general sense that the center's advertised scope does not match lived experience. There is also critique of governance bodies like OPWDD and a push for more external oversight to compel accountability. In short, these reviews argue that the center's internal structure and incentives undermine the very care it aims to provide.

Access to services, particularly for those with complex or specialized needs, is another focal point. Several reviewers describe the dental program as offering only basic services - cleanings and x-rays - with a reluctance to perform more complex procedures such as root canals. Some note that Medicaid coverage for specialty services lags behind other insurers, making it hard to find appropriate providers in the area. There is a sentiment that the center's facilities and staffing are not equipped to offer comprehensive care for disabled patients who need more than the basics, forcing patients to seek alternatives that might be geographically distant or financially impractical. A few reviews express frustration with the center's disability-focused mission if the services provided don't actually meet the breadth of needs suggested by the organization's name.

Disability and eligibility topics surface in several comments. Reviewers discuss the center's role in serving the disabled community, sometimes lauding the mission of serving "all the disabled people from around the region," while other times questioning whether the center's internal definitions of disability and developmental conditions align with the services advertised or required. Some reviewers challenge the center's stance on specific conditions - such as ADD or psychiatric disabilities - arguing that the website's claims about who they serve don't always match the reality of who can access what kinds of care. These tensions hint at a broader concern: the visibility and fairness of eligibility criteria, and whether those criteria truly reflect the needs of the people the center is meant to serve.

Within this mix, personal anecdotes reveal both hope and frustration. Some reviewers have been patients for years and describe a sense of belonging and familiarity - patients treated "like family" and staff who "make you feel relaxed." Others recount urgent needs going unmet or delayed due to poor appointment management, leaving patients waiting and caregivers anxious. The comment threads also show a range of experiences with specific staff members, including warnings about particular providers and praise for others who are seen as doing excellent, compassionate work. When the center succeeds, it does so in quiet, meaningful ways; when it fails, the failures feel systemic and demoralizing.

In sum, the center emerges as a hub of essential services for people with disabilities, capable of high-quality care in the hands of conscientious clinicians and supportive staff. Yet it also stands accused of operating with ineffective administrative systems, insufficient access to specialty services, and management practices that many patients and caregivers find alienating or unsustainable. The reviews collectively suggest that substantial reforms - improved phone access, better coordination of appointments, expanded in-house specialty services, and a more transparent, responsive management culture - could dramatically improve experiences for patients who rely on this center. For some, the center remains a trusted, even indispensable, resource; for others, it is a source of ongoing frustration and unmet needs that deserve urgent attention.

Physicians

• Kimble David M MD (0.1 miles)
• Albany Obstetrics and Gynecology (0.1 miles)
• Industrial Medicine Associates (1 miles)
• Mark Lukowitsky MD - Albany Medical Center Neurology Group (1.5 miles)
• Developmental Pediatrics (1.6 miles)
• Albany Family Medicine (1.7 miles)
• Division of Pulmonary and Critical Care Medicine (1.7 miles)

Hospitals

• St Peter's Hospital (0.2 miles)
• Cancer Care Center (0.2 miles)
• St Peter's Hospital (0.2 miles)
• Albany Medical Center Endocrinology (1.5 miles)
• Albany Medical Center South Clinical Campus - Patient Billing Services, Human Resources (1.5 miles)
• Albany Medical Center Pediatrics Developmental/Behavioral (1.6 miles)
• Albany Medical Center Hemophilia And Von Willebrand S Disease Tr (1.6 miles)

Restaurants

• The Albany Ale & Oyster (1 miles)
• Junior's (1.1 miles)
• Casey Finn's Pub $ Grill (1.3 miles)
• Nicole's Restaurant (1.5 miles)
• Ye Olde Tavern Sports Bar (1.6 miles)
• Tastee Freez (1.7 miles)
• McDonald's (1.8 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.5 miles)

Places of Worship

• New Covenant Presbyterian Church (1.2 miles)
• Hindu Temple Society (3.6 miles)
• Bethlehem Lutheran Church (3.7 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (2 miles)
• Starbucks (2.6 miles)
• Stacks Espresso Bar (2.9 miles)
• Panera Bread (3.1 miles)
• Panera Bread (3.5 miles)

Parks

• Washington Park (1.6 miles)
• North Bethlehem Park (1.8 miles)
• Collins Circle (2.4 miles)
• Jennings Landing (3.1 miles)
• Cook Playground (3.8 miles)

Transportation

• CDTA Bus Stop (1.8 miles)
• Amtrak (3.5 miles)