De Paul Management

Pros

• The reviewers describe the staff as very nice people.

Cons

• It took over two months to review the documents after submission.
• The communication was horrible.
• They had to constantly call and leave messages every day.
• They had to email/call just to get an answer, and still were not contacted back within the promised 48 hours.
• They were left hanging for two months waiting to see if they were approved.
• They felt they were dodged when trying to reach them via calls and emails.

Review

The reviewer recounts a very negative experience with an application process that began on August 29, 2022, with signing paperwork on September 2. From the outset, the process felt inefficient and poorly managed, as it took more than two months just for them to review the submitted documents. Despite providing everything that was asked for, there was a prolonged delay in feedback, which set a pattern of frustration and uncertainty that persisted for weeks.

A central issue throughout the experience was the breakdown in communication. The reviewer describes having to call and leave messages every day, continuing this routine up to the final week of the second month. Even after sending the required documents, they found themselves in a cycle of chasing for updates rather than receiving proactive information about the status of their application. The persistent need to reach out was not just inconvenient - it created a sense of being forgotten or deprioritized.

When the agency finally did respond after the reviewer gave them 48 hours, it did not end the cycle of back-and-forth. Instead, the reviewer had to reach out again to get any substantive answer, rather than receiving a timely and definitive update. It is noted that they were told they would be informed within 48 hours about whether they were approved, but that promise did not translate into reliable, timely communication. This pattern reinforced the impression that applicants were left hanging for extended periods without clear guidance.

The repeated delays and lack of proactive updates appear to be the core disappointment. The reviewer emphasizes that the key pain point is communication: keeping applicants informed and not leaving them in the dark for two months while paperwork is processed and reviewed. The process involved continual back-and-forth for everything, which compounded the stress and confusion. The sense of being dodged - especially when trying to reach the team by phone or email - added a layer of frustration that went beyond the logistical delays.

Despite the significant process failures, the reviewer does not deny the kindness or personal warmth of the people involved. They acknowledge that "very nice people" were on the receiving end of their communications. This juxtaposition underlines a distinction between the character of the individuals and the effectiveness of the process they were part of. The positive demeanor of the staff contrasts sharply with the poor execution and communication issues that defined the experience.

In the end, the reviewer's message centers on a clear demand for better practice: consistent, transparent, and timely communication. The two-month period of silence and the constant need to chase updates created a perception of neglect and inefficiency that overshadowed any potential positives. The takeaway is that while the staff may be kind, the process itself needs a complete overhaul to ensure applicants are kept informed, milestones are respected, and responses are delivered within promised timeframes.

This part of Albany, New York, offers a range of amenities and services that could make it a convenient and comfortable place for senior living. With multiple pharmacies nearby for easy access to medications and healthcare needs, as well as various restaurants and cafes for dining options, seniors can easily meet their daily needs. Additionally, there are several physicians' offices in the vicinity, providing medical care within a short distance. The presence of parks and recreational areas like Washington Park allow for outdoor activities and relaxation. Furthermore, the proximity to hospitals such as St Peter's Hospital and Albany Medical Center ensures quick access to quality healthcare services when needed. Overall, this area provides a mix of conveniences and resources that could be beneficial for seniors looking for a vibrant community in which to reside.

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (2 miles)
• College Parkside Pharmacy (2.1 miles)
• Walgreens (2.7 miles)

Restaurants

• Junior's (0.3 miles)
• Casey Finn's Pub $ Grill (0.5 miles)
• McDonald's (0.6 miles)
• The Albany Ale & Oyster (1 miles)
• Iron Gate Cafe (1.4 miles)
• McDonald's (1.6 miles)
• Swifty's Restaurant & Pub - Albany (1.8 miles)

Physicians

• Mohawk Amulance Central Ave - O2 Fill Station (0.4 miles)
• Industrial Medicine Associates (0.6 miles)
• Albany Family Medicine (1.1 miles)
• Division of Pulmonary and Critical Care Medicine (1.2 miles)
• Kimble David M MD (1.2 miles)
• Albany Obstetrics and Gynecology (1.2 miles)
• Capital Cardiology Associates (1.4 miles)

Transportation

• CDTA Bus Stop (0.5 miles)
• Amtrak (2.9 miles)

Parks

• Washington Park (0.9 miles)
• Collins Circle (2.3 miles)
• Jennings Landing (2.3 miles)
• North Bethlehem Park (2.7 miles)
• Miracle Playground (3.5 miles)
• The Crossings of Colonie (3.5 miles)
• Cook Playground (3.6 miles)

Hospitals

• St Peter's Hospital (1.1 miles)
• Cancer Care Center (1.1 miles)
• Albany Medical Center Hemophilia And Von Willebrand S Disease Tr (1.1 miles)
• St Peter's Hospital (1.2 miles)
• Stratton VA Medical Center (1.3 miles)
• Albany Medical Center Pediatrics Developmental/Behavioral (1.4 miles)
• Albany Medical Center Endocrinology (1.5 miles)

Cafes

• Starbucks (1.2 miles)
• Stacks Espresso Bar (2.2 miles)
• Starbucks (2.4 miles)
• Starbucks (2.9 miles)
• Panera Bread (3.5 miles)
• Panera Bread (3.7 miles)

Places of Worship

• New Covenant Presbyterian Church (1.3 miles)
• Hindu Temple Society (2.4 miles)

Theaters

• Regal Colonie Center & RPX (3.4 miles)