Promenade at University Place

Pros

• The staff at Promenade at University Place is described as wonderful, helpful, and compassionate, creating a supportive environment for residents.
• Residents report being very happy and thriving in the facility, having formed many friendships and experiencing a newfound sense of independence.
• The Promenade at University Place offers a variety of activities and programs that keep residents engaged and active.
• The facility is clean and well-maintained despite some past water damage issues.
• Many visitors felt that the dining area was nice and appreciated the food quality during their visits.
• The layout of the building is welcoming, making it feel like a comfortable home for residents.
• Several reviewers noted that the conversion from a hotel has resulted in adequate accommodations for residents' needs.

Cons

• The food served at Promenade at University Place is not very good, often described as unappetizing and inconsistent in temperature.
• Activities offered by the facility do not include planned outings with transportation, contrary to what was promised during tours.
• Communication regarding medication management and health care appears chaotic, leading to instances such as records not being sent to specialists and residents receiving the wrong medications.
• The facility is criticized for cleanliness, with reports of it being filthy and poorly maintained.
• Some residents feel that the atmosphere resembles a hotel rather than a home, lacking a sense of community and comfort.
• Complaints about pricing indicate that some believe they were charged excessively for services that were not adequately provided.
• A former employee expressed serious concerns about staff attitudes and described the treatment of residents as careless and dismissive.
• The facility’s location has been described as poor due to its presence on a busy road, contributing to noise and congestion issues.

Review

Promenade at University Place is a senior living facility that has garnered mixed reviews from residents and their families. Located in a repurposed hotel, the building offers various services aimed at assisting seniors while providing them with a sense of community. While some individuals have praised the facility for its friendly and caring staff, as well as its many amenities, others have raised significant concerns regarding aspects such as food quality, communication issues, and management of medications.

The food served at Promenade at University Place appears to be one of the most frequently criticized aspects of the facility. Multiple reviews mention that meals are often unappealing or poorly executed; for instance, dinner menus commonly consist of simple offerings like soup and sandwiches. Additionally, there have been comments about inconsistencies in temperature?hot food being served cold or vice versa?which detracts from the dining experience. Despite some residents appreciating certain elements of dining, such as the cleanliness of the dining hall or an engaging chef, prevailing sentiments indicate that improvements are sorely needed.

Activities offered within the facility are another area where feedback diverges. Some reviewers note that while Promenade promises an active lifestyle with exercise programs and entertainment options, there seem to be limitations?particularly concerning outings and transportation for off-site activities. One resident pointed out that despite being told about opportunities for excursions during tours, actual transportation did not take place once they moved in. This discrepancy raises questions about the reliability of information given during initial assessments.

Communication and medical management also surfaced as major issues affecting resident care at Promenade. Instances were reported where medical records were not sent to specialists prior to appointments, resulting in wasted time and missed opportunities for necessary care. Moreover, some families expressed alarm over medication management failures that involved delivering incorrect medications to patients?a serious error caught by family members rather than staff members responsible for these duties. Such chaotic practices can lead to significant health risks for vulnerable seniors who rely on consistent care.

Despite these negative observations surrounding food quality and operational deficiencies, there are notable positive experiences shared by families who feel their loved ones thrive in this environment. Some relatives praise the caring nature of staff members who are described as compassionate and attentive; these personal interactions often leave a lasting impression on both residents and visitors alike. A few individuals highlighted how their family members have made friendships within this setting?reporting newfound independence and improved overall spirits due to supportive engagement from fellow residents.

While certain reviewers express pride in choosing Promenade at University Place due to its unique ALP (Assisted Living Program) feature accommodating Medicaid funding?making it a viable option for families navigating financial constraints?others remain skeptical about whether it genuinely meets all needs promised during tours. Concerns over cleanliness persist amid reports of maintenance challenges following water damage incidents impacting facility operations in recent months. As it stands now, prospective residents may want to weigh both positive feedback regarding emotional support against documented deficiencies before deciding if Promenade is indeed suitable for long-term residence.

In conclusion, while Promenade at University Place has attempted to create an inviting living space with numerous amenities tailored towards seniors' needs?from various activities to community engagement?the stark divide between positive experiences shared by some families versus serious operational issues noted by others presents a complex picture worthy of careful consideration. For those evaluating options within senior living facilities, gathering firsthand insight through multiple perspectives remains essential when determining which place will ultimately provide optimal care and comfort for their loved ones.

This part of Albany, New York, offers convenient access to a variety of amenities that may be of interest to seniors. There are several cafes and restaurants within a short distance, providing options for dining out or grabbing a quick bite to eat. Additionally, there are multiple pharmacies nearby for easy access to medications and healthcare needs. For medical care, there are several physicians' offices and hospitals in the vicinity, including Albany Medical Center and St Peter's Hospital. The area also features parks for outdoor recreation and places of worship for spiritual fulfillment. Public transportation options are available with a CDTA bus stop nearby, and entertainment can be found at the Regal Colonie Center & RPX theater just a few miles away. Overall, this neighborhood offers a range of conveniences and services that may make it a suitable choice for senior living.

Cafes

• Starbucks (0.1 miles)
• Starbucks (0.7 miles)
• Panera Bread (1.6 miles)
• Panera Bread (2.6 miles)
• Starbucks (3.2 miles)
• Starbucks (3.5 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (0.7 miles)
• Walmart Pharmacy (1.5 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.2 miles)

Physicians

• Anesthesia Group of Albany PC (0.5 miles)
• Albany Dermatology (0.7 miles)
• Dr Robert H Dropkin, MD (0.9 miles)
• Stephen Sipperly, DO (1 miles)
• Bailey Filipp & Wakil Eye Physicians & Surgeons (1 miles)
• Retina Consultants At Great Oaks (1 miles)
• Albany Med Radiology At Washington Avenue (1.1 miles)

Restaurants

• Burger King (0.6 miles)
• McDonald's (1.1 miles)
• The Standard Restaurant & Lounge (1.4 miles)
• McDonald's (1.6 miles)
• Pellegrino M Importing (1.6 miles)
• Capital City Diner (1.8 miles)
• Kurver Kreme (1.9 miles)

Parks

• Collins Circle (0.8 miles)
• North Bethlehem Park (1.1 miles)
• Cook Playground (2 miles)
• Washington Park (3.1 miles)
• Miracle Playground (3.3 miles)
• The Crossings of Colonie (3.3 miles)

Places of Worship

• New Covenant Presbyterian Church (1 miles)
• Astral Journeys Center (2.2 miles)
• Hindu Temple Society (3.2 miles)

Hospitals

• Albany Medical Center (1.4 miles)
• Cancer Care Center (1.9 miles)
• St Peter's Hospital (1.9 miles)
• St Peter's Hospital (1.9 miles)
• Albany Medical Center Hemophilia And Von Willebrand S Disease Tr (3.2 miles)
• Albany Medical Center Endocrinology (3.2 miles)
• Albany Medical Center South Clinical Campus - Patient Billing Services, Human Resources (3.3 miles)

Transportation

• CDTA Bus Stop (2.3 miles)

Theaters

• Regal Colonie Center & RPX (2.4 miles)