7585 Enchanted Hills Boulevard, NE, Rio Rancho, NM 87144
For more information about senior living options: (844) 490-3973
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Robin is pleasant, knowledgeable, and patient in all interactions with clients and their families. The consumer directed assistance offered by the agency helps families immensely and makes their time feel worthwhile. Orientation provides ample information, and the rules and regulations are easy to understand, with support readily available when needed. Gary is an upstanding owner who runs the company effectively and is easy to work with. The agency is trustworthy, with caregivers and management who are appreciated by clients.
Robin and staff were consistently condescending, rude, and disrespectful toward the reviewer. The agency left the reviewer's loved one in bed after their concerns were shared. Melissa, the owner, is described as horrible and rude to work with. The agency is depicted as a bad home health care provider, a bad family-owned company, and self-serving. They would not fulfill the 21 allotted hours and told the reviewer they didn't need them. There were reports of abuse and neglect that prompted a state investigation. The reviewer would not entrust their dog or loved one to this agency and called Robin the worst, ugly, and hateful.Enchanted Hills Home Healthcare Agency in Rio Rancho is best suited for families that want hands-on, consumer-directed control over home health services and are prepared to actively manage caregiver selection, scheduling, and ongoing oversight. This model rewards those who value involvement, transparent orientation, and a direct line to the agency leadership when issues arise. It is especially fitting for households that can dedicate time to coordinating care, interpreting rules, and ensuring that the chosen caregivers align with the loved one's routines and preferences. For families seeking a turnkey, hands-off experience with consistently uniform care and rock-solid customer service, alternatives with larger staff pools and formal QA processes may be a more comfortable fit.
On the upside, the agency's consumer-directed approach is repeatedly praised for giving families real leverage over care. The orientation is described as thorough, with rules and expectations laid out clearly, and support channels are accessible when questions emerge. The presence of a Staffing Coordinator who is recognized by some clients as pleasant, knowledgeable, and patient matters - such a person can anchor communication, troubleshoot scheduling hiccups, and keep transitions from one caregiver to another from becoming disruptive. For households that want to shape who comes into the home and to verify that every hour is accounted for, these elements are substantial advantages. Some clients even frame the agency as trustworthy and effective when the right caregiver-customer fit is achieved.
But the experience is not uniformly positive, and the most persistent concerns target the human dynamics and reliability of service. A sizable portion of reviewers allege disrespectful, condescending, and even abusive behavior from staff, with critiques directed at the management team and specific individuals within leadership. Instances of micro-management, uneven caregiver quality, and inconsistent responsiveness to concerns undermine trust and complicate care for a vulnerable loved one. Allegations of hours not being fulfilled despite allocations, along with frequent caregiver turnover, amplify the sense that the model can falter when frontline communication and accountability are imperfect. The breadth and intensity of these accounts make potential clients wary about what is guaranteed versus what must be actively negotiated and monitored.
The key pros - empowered family control, clear orientation, and accessible support - do not automatically negate the cons; rather, they shape how the cons play out in daily life. When families stay deeply involved, demand consistency from the agency, and insist on a stable primary caregiver, the consumer-directed framework can function as designed and even feel reliable. However, without rigorous, ongoing oversight and a culture of respectful, responsive service, the very strengths become liabilities: caregiver churn, miscommunication, and perceived indifference can compound quickly. In short, the pros can offset the drawbacks for a disciplined, engaged family but will not automatically neutralize the concerns for households preferring a more hands-off or consistently polished service experience.
Given the mixed track record, certain families should strongly consider alternatives. Those with high medical acuity or strict needs for continuity and reliability may fare better with larger, more institutionally managed agencies that emphasize standardized caregiver matching, formal quality assurance, and predictable staffing. Families uncomfortable with the prospect of challenging staff dynamics or with a past history of feeling unheard should lean toward providers with proven, consistent customer-service cultures and fewer moving parts. Even within Enchanted Hills, the outcomes hinge on how proactively a family engages with the service model, carefully vetting caregivers and establishing explicit expectations from day one.
For those choosing to proceed with this agency, a deliberate approach is essential. Demand a named primary caregiver and a counselor to oversee transitions; insist on a written schedule with guaranteed hours and a clear escalation path for when needs shift; require a monthly care plan review that includes the family's feedback and measurable goals; and document every concern and resolution. Proactively request introductions to multiple candidates, set quality benchmarks for responsiveness, and verify references and past performance. If these guardrails can be embedded into the arrangement, Enchanted Hills can deliver meaningful, family-centered care; if not, the risks highlighted by several clients suggest that alternatives may offer greater peace of mind and steadier service.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Albuquerque International (20 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Enchanted Hills Home Healthcare Agency in Rio Rancho, NM is a vibrant and cozy assisted living community that offers a comfortable and welcoming atmosphere for seniors. The community is fully furnished and residents can enjoy the convenience of cable or satellite TV and Wi-Fi/high-speed internet services.
Meals are provided in a spacious dining room with restaurant-style dining options, ensuring that residents have access to delicious and nutritious food. Special dietary restrictions are accommodated, including diabetes diets.
Enchanted Hills Home Healthcare Agency takes care of its residents' daily needs by providing assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff also manages medication for residents to ensure they receive the proper dosage at the right time.
The community prioritizes mental wellness and offers a mental wellness program designed to support the emotional well-being of its residents. Residents can also engage in resident-run activities as well as scheduled daily activities that promote social interaction and engagement.
Enchanted Hills Home Healthcare Agency is located conveniently close to amenities in the area. There are cafes, pharmacies, physicians, and restaurants nearby, making it easy for residents to access necessary services or enjoy outings with their loved ones.
Overall, Enchanted Hills Home Healthcare Agency provides a warm and caring environment where seniors can feel at home while receiving personalized care and support.
Enchanted Hills Home Healthcare Agency is located at 7585 Enchanted Hills Boulevard, NE, Rio Rancho, NM 87144 in Sandoval County, New Mexico
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