7555 Enchanted Hills Boulevard, NE, Rio Rancho, NM 87144
For more information about senior living options: (844) 490-3973
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The Staffing Coordinator Robin has been pleasant, knowledgeable, and patient in all interactions with clients and their families. Gary, the owner, is described as a very nice person, and the company is praised for being well-run and responsive to issues. The agency is described as very trustworthy, with caregivers and management who are appreciated. Orientation provides thorough information, the rules and regulations are easy to understand, and support is readily available when needed. The consumer-directed assistance offered through the agency helps immensely and makes time spent caregiving feel valued. The agency is regarded as one of the best in Rio Rancho.
The agency is a really bad home health care provider and a family-owned company that is in it for themselves. Robin and Melissa are condescending, rude, and disrespectful toward clients. The agency has been reported to the state for abuse and neglect, and its micromanagement is off-putting. The agency cannot provide consistent quality care, often sending different caregivers who don't know what to do. The agency refused to fulfill allotted hours for a disabled client, telling them they didn't need them. People would stay away from this company and would not entrust a loved one to it.Enchanted Hills Home Healthcare Agency in Rio Rancho, NM is best suited for families who want to direct and shape in-home support for a disabled loved one rather than resort to a facility. The consumer-directed model lets families allocate hours, pick and oversee caregivers, and stay deeply involved in daily routines. It works well when there is an existing network of informal caregivers or when a family member is prepared to assume the role of care coordinator. For seniors or adults with disabilities who prefer to remain at home, this agency can deliver flexible, in-home help that preserves familiar surroundings. It is less ideal for households seeking a turnkey, consistently staffed program with minimal day-to-day oversight.
Those prioritizing steadiness and a single point of contact may want alternatives. A program that promises predictable staffing, uniform training, and proactive, ongoing oversight across every shift is not consistently delivered here, based on multiple client reports. Families needing reliable daily routines, clear caregiver continuity, and consistently respectful interactions should consider other licensed home health options or even a traditional assisted living setting where staffing and culture are more standardized. The hands-on management required to make consumer-directed care work can be a burden for families without the time or energy to devote to coordination.
Pros highlighted by some clients include the clarity of the orientation process and the opportunity to tailor care to the loved one's needs. The consumer-directed framework can empower families to prioritize tasks, hours, and care tasks that matter most, which is especially helpful when a caregiver is already part of the support network. Some clients describe the agency's willingness to engage and support families when questions arise, and a few staff members are praised for being patient, personable, and competent in initial interactions. When coordination goes smoothly, this model can be efficient and personally affirming for the caregiver and the recipient alike.
Yet the cons are persistent and substantial enough to dim the positives. Several reviews recount inconsistent caregiver quality and frequent changes in who shows up, making it hard for a loved one to establish trust or routines. Reports of disrespectful or condescending conduct by certain staff members, particularly toward family members seeking help, erode confidence in the care team. There are also serious red flags in some accounts, including allegations of abuse or neglect and claims that authorized hours were not fulfilled. Micro-management concerns and a perception of care being driven more by the agency's schedules than the family's plan further undermine reliability.
Balancing the pros against the cons requires a clear-eyed cost-benefit analysis. The strongest advantage - the ability to tailor and direct care - can offset negatives only for families willing to invest significant time into oversight and to manage caregiver relationships actively. Responsiveness when issues arise can mitigate some frustration, but this depends heavily on the individual staff member and the local management's willingness to act. For households seeking a stable, predictably staffed experience with strong, consistent communication, the drawbacks may overshadow any empowerment the model offers.
Bottom line: Enchanted Hills is a practical option for proactive families in Rio Rancho who are ready to take ownership of in-home care and can tolerate variability in staffing and interactions. It is less suitable for those who require unwavering reliability, uniform caregiver quality, and consistently respectful treatment from a single provider. Prospective clients should demand a concrete care plan, a written schedule with backup coverage, and a documented escalation process; solicit recent references and verify licensing; and consider a trial period to assess fit. Comparing this option with other licensed home health providers or with assisted living alternatives will reveal whether the level of hands-on coordination demanded here aligns with the family's capacity and the loved one's care goals.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Albuquerque International (20 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Enchanted Hills Home Healthcare Agency in Rio Rancho, NM is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides a comfortable and fully furnished living environment with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and telephone services.
Residents can enjoy delicious meals prepared by the staff in the on-site dining room, with special dietary restrictions taken into consideration. Housekeeping services ensure that the living spaces are clean and well-maintained at all times.
Enchanted Hills Home Healthcare Agency also offers various care services to support the residents' daily activities and overall well-being. With 24-hour supervision, assistance with bathing, dressing, and transfers is readily available. Medication management and coordination with healthcare providers ensure that residents receive proper medical attention.
The community places a strong emphasis on mental wellness, offering a mental wellness program to support residents' emotional and cognitive health. Special dietary restrictions are accommodated for those with specific needs, such as diabetes diets.
Transportation arrangement for medical appointments and scheduled daily activities provide convenience for residents. Additionally, there are nearby cafes, restaurants, pharmacies, and physicians to cater to any additional needs or preferences.
Enchanted Hills Home Healthcare Agency strives to create a welcoming environment where residents can feel at home while receiving the necessary support they require. With its comprehensive amenities and care services, it provides an excellent option for seniors in Rio Rancho seeking assisted living assistance.
Enchanted Hills Home Healthcare Agency is located at 7555 Enchanted Hills Boulevard, NE, Rio Rancho, NM 87144 in Sandoval County, New Mexico
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