The Heritage II

Pros

• The Heritage staff went above and beyond the call of duty with my father, who was not an easy patient due to dementia.
• Trevas and staff provide excellent care and other services.
• The Heritage stands head and shoulders above all others.
• The three homes are beautiful and very, very clean.
• The staff are very professional and kind.
• The food was exquisite - fresh, savory and beautifully presented.
• When Granny passed away, The Heritage kindly opened their doors for a small wake after the funeral.
• The team worked hard to provide opportunities to see entertainment and to do arts, crafts, and music.
• Trevis is well connected in the community and puts families in touch with resources; she is the heartbeat of Heritage.
• The common rooms have high ceilings with huge, comfortable sofas and easy chairs, and the dining facilities were friendly and inviting.
• The prices ended up being a great value, with no surprises in billing.
• The Heritage provides a home-like environment, quality and tastefully prepared food, and compassionate and personalized care.

Cons

• They would not recommend the place at all due to rude staff and an unpleasant work environment.
• Trivas is described as a disgrace to anyone with a loved one, alleging she would sell furniture and give excuses, implying greed.
• It was an awful place with bed bugs everywhere, and management was dismissive about the issues.
• The owner is stretched thin and needs more assistance.
• It is not the place where love lives; greed thrives.

Review

Heritage House and Heritage Assisted Living in Las Cruces are described by many families as a place where care, warmth, and a true sense of community come first. Across numerous reviews, the prevailing sentiment is that the staff treat residents like family, creating a homey atmosphere that feels both welcoming and respectful. Several families repeatedly emphasize how the people who work there - caregivers, office staff, medical staff, and even maintenance - demonstrate genuine kindness and professional dedication day in and day out.

Family members specifically highlight the tenderness shown to loved ones during difficult times. One reviewer speaks with deep gratitude for the care given to Judith Pinkham, noting that the love, compassion, and care she received before passing away on 8/14 exceeded what they could have hoped for. They call out particular staff members - Candy, Crystal, Valeria, and Holly - for their compassion and kindness, and they conclude with a strong endorsement of the facility. Another account emphasizes how Heritage opened its doors for a small wake after a loved one's funeral, underscoring the personal generosity and community spirit they experienced from Trevas and the staff.

Several reviews focus on the everyday warmth and attentiveness that make residents feel at home. A son observes that his dad has lived at Heritage House for a year and that "EVERYONE is so friendly and compassionate," with care delivered with patience and kindness. The reviewer notes the homey atmosphere and repeatedly emphasizes the consistent, thoughtful care his father has received. A family member of a mother-in-law who lived there for five months is equally glowing, praising the entire staff for their kindness and respect toward residents. They remark that the staff know the residents' names and consistently speak to them, painting a picture of a connected, respectful community where people matter as individuals.

Food quality, cleanliness, and the overall environment are also commonly praised. One reviewer recalls touring the three homes and is struck by their beauty, cleanliness, and the impressive, restaurant-like quality of the midday meal. They describe the dining area as inviting and note that the staff were consistently professional and kind. In a broader sense, several reviews celebrate the facility's clean, spacious, well-lit ambiance and its"home-like" feel, with residents and families appreciating the care teams for providing personalized, compassionate care across a range of needs.

Leadership and personal touch are highlighted in several testimonials. A reviewer lauds Trevas Younger as a gracious, giving person whose leadership is deeply felt by families and residents alike. This sentiment is echoed by other posts that describe Trevas as the heart of Heritage, someone who is closely connected to residents, families, and staff. The sense that the owner and the staff are genuinely invested in the wellbeing of the people they serve comes through repeatedly, with one grateful family noting how Trevas and her team have become a reliable resource during difficult transitions and after life events.

There are, however, a few negative notes that temper the overwhelmingly positive picture. A reviewer describes Heritage as an "awful place" because of bed bugs, and warns others to be careful when considering the facility. Another comment mentions an incident involving a manager with a confrontational attitude, reflecting a concern about how issues are handled at night. A separate post accuses a person named Trivas of misconduct and greed, alleging the sale of a loved one's furniture after death and suggesting that the facility is not a place where love truly lives. There are also remarks about staff shortages or the owner's capacity to manage with limited assistance. While these voices are far fewer than the positive ones, they remind readers that experiences can vary and that unfortunate incidents can leave lasting impressions.

Despite the negative notes, the majority of reviews highlight the extraordinary care families have received, especially during challenging times. A caregiver notes that the staff went above and beyond for a father with dementia, a time when supportive, patient care is most needed, and they describe feeling comforted during the COVID period by the staff's dedication. Another reviewer expresses gratitude to Trevas and the Heritage team for the care and love extended to their father, calling the facility a first-rate assisted living home and endorsing it wholeheartedly. Stories of kindness, respect, and a community that rallies around families in grief or transition appear repeatedly, reinforcing a strong sense of trust in the Heritage team for many who are searching for a place to care for a loved one.

In sum, Heritage House and Heritage Assisted Living emerge in these accounts as a place of notable generosity, personal connection, and high-level compassion. Families emphasize the genuine care provided by a broad team of staff, the personalized attention to individual residents, and a leadership approach that feels engaged, supportive, and community-oriented. The conversations also acknowledge that, as with any care facility, there are difficult moments and criticisms to consider, including concerns about management capacity or negative experiences with staff, but the prevailing impression across numerous testimonials is one of deep gratitude for the care, dignity, and humanity shown to loved ones during their time at Heritage.

This part of Las Cruces, New Mexico is a vibrant and convenient area with a variety of amenities within close proximity. There are several cafes and restaurants nearby for leisurely dining options, as well as pharmacies for easy access to medications. The presence of multiple physicians and urgent care facilities ensures that healthcare needs can be met promptly. Additionally, there are places of worship for spiritual support and community involvement. The area also offers entertainment options such as theaters and parks for recreational activities. With hospitals in the vicinity, including Memorial Medical Center, residents can feel secure knowing that healthcare services are readily available. Overall, this part of Las Cruces provides a well-rounded environment that caters to both practical needs and quality of life considerations for senior living.

Cafes

• Boba Cafe (0.3 miles)
• Starbucks (0.3 miles)
• Milagro Coffee Y Espresso (1 miles)
• Starbucks (1.4 miles)
• Corner Bakery Cafe (1.9 miles)

Restaurants

• Bosque Brewing (0.3 miles)
• The Game Sports Bar and Grill (0.3 miles)
• Chick-Fil-A (0.5 miles)
• Whataburger (0.5 miles)
• Chilitos Restaurant (0.6 miles)
• Wingstop (0.6 miles)
• McDonald's (0.6 miles)

Physicians

• Mesilla Valley Healthcare Associates Pa (0.4 miles)
• Urgent Care Dr S Muralidhasan (0.6 miles)
• Las Cruces Urgent Care (0.6 miles)
• Looks Eyewear Studio (0.7 miles)
• Robert B. Mullan Podiatric Medicine (0.8 miles)
• Solano Medical Associates (0.9 miles)
• La Clinica De Familia HR Mis (1.4 miles)

Places of Worship

• University United Methodist Church (0.7 miles)
• St Genevieve's Catholic Church (1.8 miles)

Pharmacies

• Albertsons Pharmacy (1 miles)
• Walgreens (1 miles)
• Albertsons Pharmacy (2.4 miles)
• Walgreens (2.9 miles)
• Compounding Specialists of The Southwest (3 miles)
• Las Cruces Apothecary (3.1 miles)

Hospitals

• Memorial Medical Center (1.5 miles)
• MountainView Regional Home Health (2.8 miles)
• Davita Dialysis (2.8 miles)

Theaters

• Cineport 10 (1.9 miles)

Parks

• Pioneer Park (2.1 miles)
• Hadley Dog Park (2.7 miles)