The Heritage Assisted Living

Pros

• The rooms at The Heritage Assisted Living are very nice and allow residents to express their individuality and bring familiar items from home.
• The Management and Staff at The Heritage are helpful, friendly, and loving towards the residents.
• The caregivers at The Heritage showed love and compassion to a resident in his final days, which was deeply appreciated by the family.
• The staff at The Heritage is wonderful and provides assistance with various activities of daily living for residents who require it.
• The rooms at The Heritage are clean and orderly, impressing visitors who have toured the facility.
• The staff at The Heritage Assisted Living are easy to work with and accommodating, making the decision-making process smoother for families.
• Residents' personal belongings are well taken care of at The Heritage, with staff ensuring that nothing goes missing.
• The assisted living provider was extremely helpful in assisting a family with transitioning their neighbor into care and providing attentive service throughout her stay.
• The Administrator and attending nurse at The Heritage, Alaina and Monica respectively, received high praise for their kindness, attentiveness, and dedication to patient care.
• These statements are paraphrased from the reviews provided above.

Cons

• The Heritage Assisted Living is way too expensive.
• There is not enough help or caregivers on the floor.
• They haven't been using the room for hairdressing and other activities since COVID.
• It was just too expensive and did not accept dogs.
• The staff at other places have been frustrating with missing clothes, but The Heritage has improved in that area.
• My neighbor was reluctant to go to assisted living and needed convincing from the manager.
• The administrator and caregivers need to be more attentive and proactive in meeting the residents' needs.
• There are areas where improvement could be made in terms of services provided by The Heritage.

Review

The Heritage Assisted Living facility has received mixed reviews from families who have loved ones residing there. One common concern raised by many is the high cost of living in such a facility. One reviewer shares that her mother has already outlived her savings, and she and her husband have had to deplete their retirement savings as well to cover the expenses. Despite financial burdens, they have chosen to keep their mother at The Heritage because she doesn't want to move elsewhere.

Another aspect mentioned by reviewers is the lack of sufficient help or caregivers on the floor. While the facility is kept clean and feels homey, residents would appreciate more interaction and organized activities. The COVID-19 pandemic has also impacted services like having a room for hairdressing. However, some reviewers do express gratitude for the management and staff who have been helpful, friendly, and loving towards residents, especially during these challenging times.

Nevertheless, other individuals have found The Heritage Assisted Living to be an excellent choice for their loved ones. One reviewer mentions that their stepfather has enjoyed residing there for almost a year now. They praise the nice rooms and the freedom given to residents to personalize their spaces with familiar items from home. They also commend the helpfulness and friendliness of both management and staff.

Another reviewer expresses heartfelt gratitude for the love and compassion shown to their father during his 14 months at The Heritage. Despite his approaching end of life, he felt at ease in this environment where caregivers valued him so deeply. Their acts of kindness left a lasting impression on both the resident and his family.

A different reviewer shares their positive experience with The Heritage regarding their mother's care needs like bathing and dressing due to dementia, a stroke, and a fractured hip. Although expensive like most assisted living places, they believe there are few better options available than The Heritage.

The cleanliness and orderliness of the rooms also struck another visitor during their visit to The Heritage Assisted Living. They were impressed by the extensive range of activities offered to residents and the pleasant grounds.

One reviewer highlights the ease of working with the staff at The Heritage, praising their responsiveness and attentiveness. They also appreciate the facility's efforts to ensure residents' personal belongings are not misplaced or lost, even taking into account family feedback and frustrations experienced at other facilities.

Overall, families have recognized both positive and negative aspects of The Heritage Assisted Living facility. While it may be expensive and lacking in certain areas like caregiver availability and organized activities, there are also commendations for its cleanliness, friendliness of staff, personalized care, and a sense of homeliness. Families may need to weigh these factors when considering options for their loved ones in assisted living care.

Cafes

• Boba Cafe (0.3 miles)
• Starbucks (0.3 miles)
• Milagro Coffee Y Espresso (0.9 miles)
• Starbucks (1.4 miles)
• Corner Bakery Cafe (1.9 miles)

Restaurants

• Bosque Brewing (0.3 miles)
• The Game Sports Bar and Grill (0.3 miles)
• Chick-Fil-A (0.4 miles)
• Whataburger (0.5 miles)
• Wingstop (0.6 miles)
• Chilitos Restaurant (0.6 miles)
• McDonald's (0.6 miles)

Physicians

• Mesilla Valley Healthcare Associates Pa (0.4 miles)
• Urgent Care Dr S Muralidhasan (0.6 miles)
• Las Cruces Urgent Care (0.6 miles)
• Looks Eyewear Studio (0.7 miles)
• Robert B. Mullan Podiatric Medicine (0.8 miles)
• Solano Medical Associates (0.9 miles)
• La Clinica De Familia HR Mis (1.4 miles)

Places of Worship

• University United Methodist Church (0.7 miles)
• St Genevieve's Catholic Church (1.8 miles)

Pharmacies

• Albertsons Pharmacy (1 miles)
• Walgreens (1 miles)
• Albertsons Pharmacy (2.3 miles)
• Walgreens (2.8 miles)
• Compounding Specialists of The Southwest (3 miles)
• Las Cruces Apothecary (3.1 miles)

Hospitals

• Memorial Medical Center (1.5 miles)
• MountainView Regional Home Health (2.8 miles)
• Davita Dialysis (2.8 miles)

Theaters

• Cineport 10 (1.9 miles)

Parks

• Pioneer Park (2.1 miles)
• Hadley Dog Park (2.7 miles)