THE WATERMARK AT CHERRY HILLS

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  • Interior

    A cozy and well-decorated bedroom with a large bed, an armchair, and framed artwork on the walls.

  • Decor

    A modern dining area with wooden beams, tables, and vibrant chairs.

  • Living Room

    A modern living room with a small kitchen, featuring a green sofa and contemporary art on the wall.

  • Building

    A sunny exterior view of a multi-story apartment building with landscaped surroundings and a curved pathway.

  • Architecture

    A picturesque view of a residential building set against a backdrop of majestic mountains under a clear sky.

  • Windows

    A modern lobby with vibrant seating and elegant lighting.

  • Dining

    Spacious and modern dining area with neatly arranged tables and chairs.

  • Landscaping

    A modern three-story building with a landscaped courtyard and paved pathway.

  • Kitchen

    A kitchen countertop with cooking essentials including wooden utensils, pasta, olive oil, and canned food against a mosaic-tiled backsplash.

  • Lighting

    Modern restaurant interior with colorful seating and a mounted television.

  • Entrance

    A modern lobby entrance featuring a chandelier and glass doors.

  • Artwork

    A stylish console table decorated with lemon-themed artwork, a globe, and fresh flowers.

  • Seating Area

    A modern waiting room with comfortable seating and abundant natural light.

  • Fireplace

    A modern interior with a cozy fireplace and minimalist decor.

THE WATERMARK AT CHERRY HILLS

6901 San Vicente Ave. NE, Albuquerque, NM 87109

For more information about senior living options: (844) 490-3973

4.7 from 100 reviews
5 stars
88
4 stars
3
3 stars
2
2 stars
2
1 stars
5

Assisted Living Memory Care

Overall Review of THE WATERMARK AT CHERRY HILLS

Pros

  • pro The Watermark is light and clean with an extremely friendly staff.
  • pro The Watermark totally stood out among assisted living facilities.
  • pro The Watermark provides the extra care residents need, and issues are promptly addressed.
  • pro The caregivers are nice and genuinely caring.
  • pro Brooke, the head manager, takes time to answer questions.
  • pro Karen and Tina are very helpful to families.
  • pro The Watermark is a fabulous community with amazing staff and a wide range of activities.
  • pro The environment is bright, welcoming, and well-appointed.
  • pro The apartments are modern and spacious, feeling like true homes.
  • pro The building and grounds are immaculate.
  • pro The service during meals is outstanding.

Cons

  • pro The memory care unit had gone downhill recently.
  • pro It appeared that hours had passed since staff checked on her grandmother or assisted with peri care.
  • pro No one informed her grandmother that dinner was being served.
  • pro The reviewer felt her grandmother was not being taken care of properly.
  • pro Staff were often seen sitting around during visits.
  • pro Only a couple of staff members were good and actually did their job.
  • pro The reviewer was upset and believed other memory care residents did not deserve this.
  • pro The Las Vegas facilities left the reviewer disappointed and disillusioned by what was offered.

Review

Watermark at Cherry Hills in Albuquerque has become a recurring touchstone for families facing the difficult realities of moving loved ones into care. For many, the decision came after an urgent need to relocate parents to a safer, more supportive environment, and Watermark stood out immediately. The community feels light, clean, and welcoming, with an atmosphere that seems designed to lift spirits even on tough days. Families repeatedly describe the staff as extremely friendly and attentive, quick to address any issues, and generous with explanations as they help with logistics - everything from getting new internet set up to answering detailed questions. The caregivers are often praised not only for doing their jobs but for the warmth they bring to interactions, which helps both residents and their anxious families settle into a new routine. Regular touchpoints with managers and coordinators - names like Brooke, Karen, and Tina come up frequently - provide reassurance that questions will be answered and concerns taken seriously. The overall sense from these descriptions is that Watermark isn't just a place to stay; it's a community that treats residents as real people with individual needs.

The day-to-day life for families who have embraced Watermark is frequently described in terms that feel akin to a resort-like experience. The breadth of activities stands out: lectures, social events, and outings that give residents opportunities to engage with the broader world. One reviewer recalls attending a VLA lecture and eagerly looking forward to an upcoming talk by an air traffic controller, with a car show promised in the near future. Food, entertainment, and a stable, friendly staff are repeatedly cited as key components of the positive atmosphere - so much so that a parent who described Watermark as "like being on a cruise" underscored the sense of safety, comfort, and enjoyment that has become central to their experience. The praise isn't just about the big events; it's also about the everyday kindness of staff who know residents by name and make an effort to include them in conversations and activities.

Several testimonials zoom in on memory care as a particular area of strength, even as some reviews surface concerns. A family notes that Watermark is a fabulous community with amazing staff and a robust schedule of activities, and they highlight how their mother has had a wonderful experience filled with care and engagement. Others point to the ongoing collaboration with hospice providers and the way staff and management respond to changes in a loved one's health, adjusting care plans with a sense of teamwork that extends to families. In these narratives, the memory care team - including leadership and front-line workers - appears dedicated to maintaining a warm, supportive environment where residents feel seen and cared for. The names of key players - Tracie Book (Director of Sales), Lisa Hanchett (Memory Care Director), Shelbie Teasley (Memory Care Resident Care Coordinator) - are remembered for their particular contributions, whether it's thoughtful communication, a non-confrontational approach to guides and tours, or the practical energy that "makes things happen." The sense conveyed is that Watermark's family-centered approach can be profoundly reassuring during the hardest days.

Another thread in these stories emphasizes continuity and accessibility of care. A parent who relocated from Las Vegas to Albuquerque notes how helpful the team has been through the move and how important it was to align with staff who could support a mix of independence and supervision. Brooke K. is singled out as instrumental in helping families place loved ones, with other caregivers and support staff - Kelly, Amanda, Nurse Lisa, and Seth - credited with keeping residents engaged, healthy, and well-supported. The overall tone is that Watermark provides a stable, professional backbone for daily life, where residents feel seen and programs stay consistent enough to provide a recognizable routine even as needs evolve. The sense of gratitude toward the staff is palpable, so much so that families often state they would consider returning if needed and would certainly recommend Watermark to others facing similar decisions.

Of course, not every moment is perfect, and one family recounts a Sunday afternoon in memory care that underscored the challenges that can arise in such settings. They observed that staff had not checked on their grandmother for several hours, dinner had not been communicated to her, and it seemed that only a couple of caregivers were truly actively attending to residents. The writer emphasized that staff appeared to be sitting around and that this lapse was distressing for a family member who worries about peri-care and basic daily needs. This perspective is not presented as a sweeping indictment but as a serious, specific concern about a moment when care did not meet expectations. It serves as a reminder that even highly regarded communities must continuously strive to maintain vigilance and ensure that every resident receives timely support and nourishment. The broader collection of reviews, however, still leans strongly toward warmth, responsiveness, and a genuine commitment to residents' happiness and safety.

Taken together, the stories about The Watermark at Cherry Hills depict a community that many families come to view as a bright, modern, and inviting home for their loved ones. The building is described as clean, aesthetically appealing, and well maintained, with pleasant grounds suitable for walks and outdoor time. The balance of excellent communication, a responsive management team, and an array of engaging activities contributes to what several families describe as a sense of ease and confidence. While no facility is without its challenges, Watermark's combination of friendly staff, resident-centered care, and a rich calendar of events has left a lasting impression on many who have walked through its doors - imprinting a belief that, for many, Watermark represents a trustworthy, competent, and warmly human choice for assisted living and memory care in Albuquerque.

Features

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Albuquerque International (9 miles away) Albuquerque International (9 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Dementia waiver Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Watermark at Cherry Hills in Albuquerque, NM is an assisted living community that specializes in memory care. Our community offers a range of amenities and care services to support the needs of individuals with memory impairments.

Residents at The Watermark at Cherry Hills will enjoy our spacious dining room where they can have their meals. Each living space is fully furnished to provide a comfortable and home-like environment. Our community also features a beautiful garden and outdoor space for residents to relax and enjoy nature.

We understand the importance of maintaining a clean living environment, which is why we offer housekeeping services to all residents. Our team will assist with move-in coordination, ensuring a smooth transition into our community.

For convenience, telephone and Wi-Fi/high-speed internet services are provided to keep residents connected with family and friends.

Our dedicated staff is trained to provide personalized care for activities of daily living such as bathing, dressing, and transfers. We work closely with health care providers to coordinate any necessary medical treatments or appointments. We offer specialized memory care programming for individuals with dementia or mild cognitive impairment.

To ensure proper nutrition, we accommodate special dietary restrictions such as diabetes diets. Meal preparation and service are available for all residents. Medication management is provided to ensure medication reminders and administration.

At The Watermark at Cherry Hills, we prioritize mental wellness by offering a mental wellness program tailored to the needs of each resident. We also provide transportation arrangement for medical purposes as well as transportation to doctor appointments.

Residents can engage in scheduled daily activities that promote socialization and engagement within our community. Additionally, there are two cafes, three parks, 18 pharmacies, 36 physicians' offices nearby which provide convenient access to various amenities outside our community. There are also 35 restaurants nearby for residents to explore different dining options. For those seeking spiritual connection, there are three places of worship available nearby.

With two hospitals in close proximity along with one theater nearby, residents can feel confident in the accessibility of medical care and entertainment options.

At The Watermark at Cherry Hills, we are dedicated to providing a supportive and enriching environment for individuals with memory care needs.

Nearby Places of Interest

Physicians

  • Southwest Eyecare (0.6 miles)
  • Premier Hearing (0.8 miles)
  • Vessel Health Harvey J White MD (0.9 miles)
  • Retina Consultants of New Mexico (1 miles)
  • Sandia Foot & Ankle (1 miles)
  • New Mexico Spine (1 miles)
  • Optum Ophthalmology & Optometry (1 miles)

Pharmacies

  • Walgreens (0.9 miles)
  • Allison David MD (1 miles)
  • Smith's Food & Drug (1.1 miles)
  • Smith's Food & Drug (1.6 miles)
  • Rx Innovations (1.7 miles)
  • Walgreens (1.7 miles)
  • Walgreens (2.3 miles)

Restaurants

  • Chick-Fil-A (0.9 miles)
  • Flying Star Cafe- Paseo (0.9 miles)
  • Cracker Barrel (1 miles)
  • Sadie's (1.4 miles)
  • Taco Bell (1.4 miles)
  • Twin Peaks Restaurant (1.7 miles)
  • Craft Republic (1.8 miles)

Hospitals

  • Tri Core Reference Lab (1.1 miles)
  • HealthSouth Rehabilitation Hospital (1.3 miles)

Cafes

  • Starbucks (2.1 miles)
  • The Range Cafe (2.5 miles)

Places of Worship

  • Sandia Presbyterian Church (2.8 miles)
  • Sangre De Cristo Catholic Church (3.5 miles)
  • Faith Chapel (4.8 miles)

Parks

  • Midtown Dog Park (4.4 miles)
  • Workers Memorial Park (4.7 miles)
  • Altura Park (4.7 miles)

Theaters

  • Regal Winrock IMAX & RPX (4.5 miles)

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