6200 El Toro NW, Albuquerque, NM 87120
For more information about senior living options: (844) 490-3973
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Reviewers consistently describe Home Care Assistance as reliable and communicative. Families note that in-home support including driving, meal preparation, and companionship greatly benefits their loved ones. Caregivers are praised for being flexible, caring, professional, and attentive to individual preferences. Office staff and care managers are lauded for friendliness, helpfulness, and timely assistance. The company is regarded as honest, reputable, and genuinely dedicated to staff welfare, which shows in care quality. Clients report improvements in quality of life and the ability for loved ones to remain at home. Staffing coverage is dependable, with timely communication about changes and quick replacements when needed. Specific staff members (e.g., Angie, Brenda, Jonisha, Tami, Jess, Sandy) are frequently highlighted as professional and kind. After-hours supervision and quick access to a supervisor contribute to peace of mind. Care plans are described as well-structured and tailored to the client's needs, leading to positive outcomes. Overall experiences are described as excellent by multiple reviewers.
The client reported a terrible overnight care experience for his terminally ill father, including caregivers sleeping on shift and a fall due to lack of assistance. A caregiver yelled at the father and refused to help, resulting in him urinating on the carpet. Another caregiver appeared unable to read English, raising concerns about reading medication instructions and care needs. After reporting these issues, there was no follow-up from the agency, and the care manager seemed inexperienced and uninterested in improving the experience or retaining the client. The client felt discriminated against and judged by staff based on appearance, despite claims of LGBTQ friendliness. One caregiver cooked a meal and left the food uncovered, leading to it drying out. The reviewer described the experience as unfortunate during a very hard time for the family.Several families in the community have turned to Home Care Assistance after being guided by geriatric care managers who know the landscape of eldercare. The common thread in many reviews is a strong sense that the agency provides dependable, hands-on support that can genuinely improve daily life for loved ones. In particular, clients praise the company for meeting in person, following through on plans, and maintaining steady communication about shifting needs. Having a caregiver in the home to assist with driving, meal preparation, and daily routines is repeatedly described as a meaningful improvement for aging parents, and several reviewers note that the staff is flexible and accommodating, adapting to changes in schedule or care requirements as they arise.
A number of reviews emphasize the quality and attentiveness of individual caregivers. People often highlight tasks such as reading to a parent and preparing meals as examples of thoughtful, person-centered care. The office staff is frequently mentioned for their proactive approach - calling ahead to confirm details, keeping lines of communication open, and staying friendly and responsive. Several clients specifically mention how well the team can interpret a client's needs beyond what is explicitly asked, with caregivers who can read body language and understand subtle cues about comfort and preferences.
Nevertheless, not all experiences were uniformly positive. One detailed account from a two-week period describes a terrible overnight care experience for a terminally ill father who was at high risk of falls. The reviewer reports that two caregivers fell asleep during shifts, resulting in a fall incident due to lack of assistance. Additional concerns included a caregiver who yelled at the father and refused to help, leading to an unfortunate episode where the carpet was urinated on. There was also a caregiver who appeared to have difficulty reading English, raising concerns about medication instructions and general care tasks. The reviewer advised the agency and attempted to email the owner but received no follow-up, and described the care manager as inexperienced and lacking commitment to improving the situation. This expressed disappointment underscores that even in a company with many strong reviews, serious care lapses can occur and may require urgent attention and accountability.
On the other end of the spectrum, several reviewers point to exceptionally positive experiences that reinforce trust in the agency. In one instance, a client noted that Domonique's home visit and Maria A.'s translation helped clarify questions and address critical needs, describing the service as excellent and the team as attentive. Another reviewer simply called it an excellent experience with Home Care Assistance. The agency is also praised for its internal culture and benefits - one reviewer, speaking as a Benefits Consultant, lauds a benefits program that helps attract and retain top talent, suggesting a healthy employer philosophy that translates into stable, caring staff for clients.
Reliability, timely communication, and flexibility are recurring themes. Reviewers repeatedly say that staff arrive on time, respond to questions promptly, and flex to meet client needs, including arranging coverage when a caregiver becomes ill or unavailable. Some accounts mention specific operational strengths, such as helping families navigate long-term care insurance and handling billing questions efficiently. The ability to provide trained caregivers for needed shifts and to offer replacements when a caregiver is out is highlighted as a major reassurance for families balancing schedules and care requirements.
Individual staff members and caregivers receive a great deal of praise across many anecdotes. Angi, Brenda, Jeannie, and Myla are singled out for their professionalism and for sensing a mother's or a loved one's needs. Jonisha and Tami are specifically acknowledged for their office support and translation assistance. Other clients speak of a consistent, well-trained caregiver team, with several families interacting with multiple caregivers over time and still reporting good experiences. In some testimonials, the supervision structure and the quality of the care plan - documented needs, preferences, and a continuity goal - are cited as essential contributors to positive outcomes, along with easy access to a supervisor after hours.
There is also recognition from external professionals who work with aging populations. An aging life care professional describes Home Care Assistance as dependable and responsive, with exceptional supervisory structure and quick, individualized responses to both clients and families. This reviewer emphasizes the care plan's role in guiding caregivers and notes that continuity of care is a core objective. Such endorsement strengthens confidence that the agency can deliver consistent, client-centered home care and that families can rely on timely, professional support when managing complex needs.
Amid the overwhelming positivity, some reviewers also mention a troubling experience related to discrimination. One commenter stated they felt judged by appearance, despite claims of being LGBTQ-friendly, highlighting a perceived mismatch between stated values and personal treatment. The broader takeaway across reviews is that the agency generally earns high marks for quality care and compassionate staff, but this isolated incident serves as a reminder that inclusivity and equal treatment are ongoing commitments that require vigilance and action.
Overall, Home Care Assistance appears to be widely regarded as a capable and compassionate option for non-medical home care. The company is praised for dependable staffing, clear communication, and a caring, client-focused approach that helps families keep loved ones safely at home. While a notable negative incident within a specific two-week period demonstrates that no provider is immune to serious lapses in care, the combination of strong caregiver performance, effective office support, and professional endorsements from professionals in the aging field suggests that the agency remains a solid choice for families seeking attentive, reliable home care with a continued emphasis on improving quality and continuity over time.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Albuquerque International (9 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pacheco Family Home Care - Abq is an assisted living community located in Albuquerque, NM. Our facility offers a range of amenities to ensure our residents have a comfortable and enjoyable stay with us. Each apartment is fully furnished and includes cable or satellite TV, Wi-Fi/high-speed internet, and a telephone for communication purposes. Our dining room provides meals prepared by our skilled staff, with special dietary restrictions taken into consideration.
At Pacheco Family Home Care - Abq, we prioritize the well-being and safety of our residents. We offer 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our team works closely with health care providers to coordinate any necessary medical care, including transportation to doctors' appointments. Medication management is also provided to ensure our residents receive their medications on time.
We understand the importance of mental wellness, which is why we have a dedicated mental wellness program in place. This program focuses on stimulating cognitive function and promoting emotional well-being among our residents. Additionally, we offer various resident-run activities and scheduled daily activities to keep our residents engaged and entertained.
Our location in Albuquerque provides convenient access to nearby amenities. There are three cafes, parks, and pharmacies within close proximity to our facility, ensuring that residents can easily access these services when needed. Furthermore, there are six physicians nearby for any medical needs that may arise.
The comfort and happiness of our residents are our top priorities at Pacheco Family Home Care - Abq. With our range of amenities and comprehensive care services, we strive to create a supportive environment where residents can thrive and enjoy their golden years.
Pacheco Family Home Care - Abq is located at 6200 El Toro NW, Albuquerque, NM 87120 in Bernalillo County, New Mexico
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Funding and Affording Assisted Living: A Thorough Overview
Assisted living facilities provide support for older adults needing help with daily activities without extensive medical care, but their costs can be high and vary by location and services offered. Families often seek various funding options and financial strategies to manage these expenses effectively while considering future needs and potential price increases.
Assisted Living Expenses and Long-Term Care Insurance: A Comprehensive Exploration
The article discusses assisted living expenses, the importance of long-term care insurance in covering these costs, and various financing options, highlighting the need for careful policy review and early planning to address potential needs. It also clarifies common misconceptions about Medicare and private health insurance limitations regarding long-term care coverage.
Securing Financial Support for Assisted Living: A Comprehensive Overview
Assisted living facilities offer crucial support for older adults needing help with daily activities but come with varying and significant costs, which can be financed through personal savings, government assistance programs, long-term care insurance, and home equity options. Professional guidance from experts can aid families in navigating these financial complexities to establish a sustainable budgeting approach for assisted living services.
