Compassionate Care

Pros

• Dr. Lindy is excellent.
• The anesthesiologists who cared for the patient were thorough, compassionate, and able to make the patient laugh.
• The doctors are fantastic and take the time to listen to concerns.
• RN Shannon is highlighted for outstanding care.
• The front desk staff are courteous, respectful, organized, and efficient.
• The nursing staff are phenomenal.
• Dr. Lindy and the staff are described as the best ever.
• The care team has an awesome bedside manner.

Cons

• The reviewer states that a nurse falsified medical records and the office manager dismissed the claim as a he said/she said situation.
• The office is described as unprofessional with rude and unhelpful front-desk and billing staff.
• There are multiple claims of double or triple billing and ongoing finance charges despite payments.
• Care is characterized as rushed, with doctors moving on to the next patient and not explaining results.
• Scheduling and communication are poor, with long hold times and repeated failure to return calls.
• The billing department is described as a boiler room and inconsistent about insurance acceptance.
• The endoscopy experience is described as unsafe or inadequately sedated, causing distress.
• Overall, the environment is portrayed as a mass-production setting focused on throughput over patient care.

Review

The collection of reflections on this medical group paints a wide spectrum of experiences, ranging from high praise for certain clinicians and moments of genuine care to deep frustration with administrative, billing, and communication issues. A thread that runs through many of the reviews is the contrast between warm, patient-centered medical care from individual doctors and the stress and mistrust created by how the practice runs behind the scenes. Patients repeatedly commend some physicians for their professionalism and bedside manner, while pointing to inconsistent office behavior, billing surprises, and scheduling delays as major letdowns.

Several patients sing the praises of Dr. Lindy, describing him as excellent and very hands-on. They note that he takes time to listen, explains issues clearly, and provides a sense of reassurance during what can be anxious medical processes. The positive experiences extend beyond the physician: the environment is described as calm and professional, with even the music chosen to be calming. One patient specifically highlighted the care provided by the anesthesiologists, and another gave a heartfelt shout-out to a nurse, Shannon, and to the broader team who cared for them during procedures. In these accounts, the staff's attentiveness and the doctors' thorough explanations helped turn what could be frightening experiences into manageable ones.

Against these glowing notes about Dr. Lindy, there are equally strong concerns raised about other encounters at the practice. A recurring complaint centers on administrative and nursing staff rather than the clinicians themselves. One patient recounts a troubling incident in which vital signs appeared in the chart after their visit, even though the nurse who was supposed to take them did not do so. When the patient asked about it, the office manager reportedly dismissed the concern as a "he said she said" matter and accused the patient of lying, effectively accusing the patient of falsifying medical records. Such an account underscores a fear that clerical missteps could have real consequences for patient safety and trust.

Billing, scheduling, and cost transparency are other major sources of dissatisfaction. Several reviews describe inconsistent or confusing communications about what patients owe and when. For example, one patient recalls being told upfront that they owed nothing when signing in, only to receive later bills with finance charges and repeated invoices - a pattern that leads to frustration and distrust. The problem is not limited to one location or one staff role; multiple patients mention rude or unresponsive phone service, billing boiler rooms, and repeated failures to return calls. A particular frustration is the sense that billing practices are opaque or punitive, with complaints about online payment glitches, duplicate charges, and high self-pay visit fees that seem disconnected from the actual service received. In one instance, a patient recalls being told that self-pay isn't accepted, only to have the office reverse that stance, highlighting inconsistent information that further erodes confidence.

Care experiences are also mixed when it comes to scheduling and follow-through. Some patients report delays or poor communication regarding next steps after who knows what procedure, with statements like never hearing back after a consult or procedure and having to chase the office for days or weeks. In at least one endoscopy case, a patient describes a terrifying experience where sedation did not work as promised, leaving them in distress during the procedure and prompting warnings about ensuring the correct sedative approach in the future. Another patient recounts being told an appointment would be available months out, which felt uncaring given their personal health situation. These stories collectively illustrate a pattern where patients feel rushed through processes, with doctors doing their part but the system failing to support timely, clear, and compassionate follow-up.

There are also affirmations about certain clinicians outside of Dr. Lindy. Dr. Rao is cited positively by one patient who would recommend his practice to family and friends, suggesting that some doctors in the group consistently deliver good care. Conversely, other reviews reflect less favorable experiences with specific doctors or local offices, including comments that the practice feels overburdened or that patients are not treated with the level of attention they expect in times of illness. A few patients describe the experience as "unprofessional" or "mass production," indicating that the overall patient experience can feel transactional rather than patient-centered.

In addition to individual doctor praise and patient testimonials about care quality, the reviews show a broad spectrum of office culture. Some reports highlight safety features and efficiency, such as guided access to the building and procedures that run on time, suggesting a well-managed front end in certain locations. Others describe a more chaotic environment with overwhelmed staff, persistent reach-out failures, and a sense that administrative processes undermine the clinical care that patients otherwise value. The frequency of these inconsistent experiences - strong clinical care paired with weak administrative support - appears to be the central tension across the patient narratives.

Overall, the experiences shared reveal a healthcare practice capable of delivering high-quality medical care and compassionate, attentive clinicians in some instances, while simultaneously struggling with communication, billing transparency, and administrative reliability in others. For patients who encounter Dr. Lindy or a few other clinicians, the care can be exemplary, with clear explanations, calm environments, and genuine bedside manner. Yet for many others, issues with the front desk staff, billing practices, scheduling responsiveness, and accuracy of medical records create distrust and frustration that overshadow the clinical strengths. This juxtaposition suggests that patients' experiences are highly dependent on which doctor they see, which location they visit, and how well the administrative systems are functioning at that time.

This part of Sparta, New Jersey offers a range of amenities and services that cater to the needs of seniors. There are several physicians, including Sparta Medical Associates and Ambulatory Surgery Center and Skyview Orthopedic Associates, located within close proximity for convenient medical care. Additionally, pharmacies like Sparta Pharmacy and CVS Pharmacy are easily accessible for medication needs. For dining options, there is a variety of restaurants such as Bubbakoo's Burritos and Casa Bellisima nearby. The area also boasts several parks like Station Park and Lakeside Park for leisurely walks or outdoor activities. Overall, this part of Sparta provides a comfortable and convenient living environment with ample access to essential services for seniors.

Physicians

• Sparta Medical Associates and Ambulatory Surgery Center (0 miles)
• Skyview Orthopedic Associates (0.1 miles)
• Eye Care Northwest (0.5 miles)
• Wellness Pediatrics (2.7 miles)
• Paul M. Littman (2.8 miles)
• Advocare Pediatric Neurology (2.9 miles)
• Sleep Wellness Center (2.9 miles)

Cafes

• Starbucks (0.2 miles)
• Cafe Pierrot (3.1 miles)
• Cloveberry (3.1 miles)
• Hampton Diner (3.9 miles)
• The Daily Bean (12.2 miles)

Restaurants

• Bubbakoo's Burritos (0.2 miles)
• Lafayette House (1.6 miles)
• Fu's Chinese Restaurant and Sushi Bar (2.8 miles)
• Anthony Francos Restaurant and Pizzeria (2.9 miles)
• Casa Bellisima (3.3 miles)
• Ristorante Il Porto (3.4 miles)
• KFC (4.1 miles)

Hospitals

• St Clare's Hospital MICU (1.2 miles)
• Barn Hill Rehab (5.7 miles)

Pharmacies

• Sparta Pharmacy (2.9 miles)
• CVS Pharmacy (3.5 miles)
• Walmart Pharmacy (4.1 miles)
• Walgreens (4.5 miles)
• Nutri Sport Pharmacal (4.8 miles)
• Rite Aid (6.9 miles)
• CVS Pharmacy (8.7 miles)

Parks

• Station Park (2.9 miles)
• Swartswood State Park (8.5 miles)
• Stokes State Forest (10.2 miles)
• Hopatcong State Park (11.1 miles)
• Lakeside Park (12.3 miles)

Places of Worship

• Stanhope Presbyterian Church (12.2 miles)