Patient Care, Inc. in Ridgewood, NJ

Pros

• The agency is described as an amazing home health care agency with exceptional physical therapists who genuinely care about their patients.
• John, the PT, is noted as extremely efficient and professional, and he communicates with the patient's cardiologist.
• The occupational therapist Jules stands out as a shining star, showing professionalism and kindness.
• The staff are portrayed as genuine people who care about their patients.
• The reviewer felt fortunate to have John on the staff, recognizing his knowledge and dedication.

Cons

• The organization is accused of denying services ordered by providers even when the patient has insurance coverage, harming the patient.
• It is alleged that Patient Care under-delivers visits (PT once a week instead of three) to increase profits, while still receiving full insurance reimbursement.
• Staff are said to override doctors' orders, undermining the treatment plan and disregarding professional oaths.
• Wound care supplies are described as insufficient and not following the doctor's orders, allegedly due to profit motives.
• The care schedule is reported as inflated on paper, with actual services delivered far less than documented.
• Families claim they must advocate for themselves because visits are inconsistent, poorly coordinated, and explanations are hard to obtain.
• The agency is accused of preying on vulnerable patients with long-term contracts with assisted-living facilities.
• Office and staff are described as unprofessional, with rude behavior and poor coordination.

Review

This community is best suited for families that can act as vigilant advocates and are prepared to supplement professional care with close monitoring. It is a fit for loved ones whose needs are relatively modest and well-defined, and for households that can insist on strict adherence to physician orders, track every visit, and push back when services fall short. In practice, the real value here rests with those who can manage the process, demand documentation, and respond quickly if care drifts. For families without the time or bandwidth to supervise rehab frequency, wound care quality, and daily scheduling, this agency becomes a risky bet rather than a reliable option.

Careful consideration should be given to alternatives for anyone facing ongoing, physician-directed therapy schedules or complex medical needs. Several reviews highlight inconsistent nursing visits, under-delivery of prescribed physical and wound care, and weak coordination among disciplines. If a loved one depends on timely PT, consistent wound care, and dependable communications with the treating team, other providers with stronger track records of fidelity to orders and clearer care plans are worth exploring. The combination of sporadic visits and paper-on-paper scheduling that predicts robust service while delivering far less is a red flag for higher-need seniors.

The few consistently positive notes point to individual clinicians who exhibit genuine professionalism and patient-centered care. A handful of therapists are praised for efficiency, proactive communication with physicians, and hands-on help that clearly improves daily function. Those bright spots demonstrate what good care looks like in practice. However, the strength of these performances is undermined when they appear to be exceptions rather than the rule, and they do not compensate for broader patterns of under-delivery, miscommunication, and inconsistent staffing that drag overall outcomes down.

Operational red flags dominate the picture: visits that do not align with the documented plan, inflated schedules that overstate services while real delivery remains sparse, and routine delays or no-shows without satisfactory explanations. Wound care supplies and dressings frequently fall short of the doctor's orders, and practitioners report having to push for the exact materials recommended. The impression is that financial considerations may influence care decisions more than patient needs, which erodes trust and undermines the therapeutic alliance essential for rehab and recovery.

Given these dynamics, the decision hinges on risk tolerance and readiness to supervise care relentlessly. If choosing this agency, insist on a binding, real-time schedule with explicit visit frequencies for each discipline, mandatory progress notes after every encounter, and immediate escalation channels for missed visits or subpar care. Demand strict adherence to all medical orders, including wound care supplies and PT/OT frequency. Establish a formal accountability mechanism, including weekly check-ins with the supervising clinician and the treating physician, plus a clear discharge or transition plan if care quality does not meet agreed standards.

In sum, this provider is not a clear winner for families seeking dependable, high-fidelity skilled home health. The potential upside rests with a few standout clinicians; the pervasive concerns around consistency, communication, and adherence to orders substantially limit the value. For high-need seniors or households without the ability to actively manage care, alternatives that offer stronger governance, proven scheduling reliability, and transparent billing will deliver greater peace of mind. If this agency is pursued, it must be treated as a monitored arrangement with explicit safeguards and ready exits if promises fail to materialize.

Located in Ridgewood, New Jersey, this neighborhood offers a convenient and diverse array of amenities for senior living. Within close proximity are reputable hospitals such as The Valley Hospital and Holy Name Medical Center, ensuring easy access to healthcare services. There are also several pharmacies nearby for medication needs. Places of worship like All Saints Episcopal Church and Community Church Of Glen Rock provide spiritual support, while parks like Saddle River County Park offer scenic spaces for relaxation and exercise. Various dining options including Van Dyke Ice Cream and Blue Moon Mexican Cafe cater to different tastes, and cafes like Starbucks provide opportunities for socializing. Transportation options such as the NJT stations make traveling accessible, and physicians like Dr Mondana S. Yazdi are available for medical care. With theaters like Dreamscape at AMC Garden State Plaza within reach, there are plenty of entertainment options to enjoy in this vibrant neighborhood.

Hospitals

• The Valley Hospital (0.7 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (5.1 miles)
• St Joseph's Regional Medical Center (6.1 miles)
• Holy Name Medical Center (8.6 miles)

Restaurants

• Van Dyke Ice Cream (0.8 miles)
• Park Wood Deli (1.3 miles)
• McDonald's (1.6 miles)
• Popeyes Louisiana Kitchen (1.7 miles)
• Allendale Bar & Grill (3.6 miles)
• Blue Moon Mexican Cafe (3.6 miles)
• Suburban Diner (4 miles)

Pharmacies

• Franklyn's Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Rite Aid (2.2 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.5 miles)

Places of Worship

• All Saints Episcopal Church (1.3 miles)
• Community Church Of Glen Rock (1.4 miles)
• Hawthorne Gospel Church (2.4 miles)
• St Pauls Parish (5.4 miles)
• Good Shepherd Lutheran Church (7.4 miles)
• Clifton Blue Mosque (7.5 miles)
• Immaculate Heart Of Mary School (7.6 miles)

Parks

• Saddle River County Park (1.4 miles)
• Saddle River County Park - Dunkerhook Area (2.3 miles)
• Van Saun County Park (4.7 miles)
• Paterson Great Falls National Historical Park (5.7 miles)

Cafes

• Starbucks (1.5 miles)
• Willow & Whisk (3.6 miles)
• Starbucks (5.4 miles)
• Starbucks (5.5 miles)
• Starbucks (5.8 miles)
• Panera Bread (6.4 miles)
• Starbucks (7.4 miles)

Transportation

• NJT - Waldwick Station (2.3 miles)
• NJT - Hawthorne Station (3.3 miles)
• IHA Arbor Road Bus Stop (5.1 miles)

Physicians

• Christian Health Care Center () (3.2 miles)
• Dr Mondana S. Yazdi, MD (3.8 miles)
• Paterson Community Health Center (5 miles)
• Women's Total Health of Woodcliff Lake (5 miles)
• Kayal Orthopedic - Westwood (5.1 miles)
• Tenafly Pediatrics (5.1 miles)
• Costello Oral Surgery Associates (5.6 miles)

Theaters

• Dreamscape at AMC Garden State Plaza (4.8 miles)
• AMC DINE-IN Shops At Riverside 9 (6.8 miles)