Patient Care, Inc.

Pros

• Amazing home health care agency and exceptional physical therapists.
• They are genuine people who care about their patients.
• John (PT) was extremely efficient and professional.
• Jules, the occupational therapist, showed professionalism and was very kind and helpful.
• John is knowledgeable and professional.

Cons

• The agency denies services ordered by the provider even when the patient's insurance would cover them.
• They profit by under-delivering care, providing fewer sessions than prescribed.
• Nurses and therapists override doctors' orders, undermining the prescribed treatment plan.
• Wound-care supplies provided are inadequate and do not follow the doctor's instructions.
• The care schedule is inflated on paper, while actual visits are far fewer than documented.
• Management and staff are unprofessional, with rude or unhelpful office personnel.
• Care is inconsistent, with visits that show up unreliably or not at all.
• The organization is accused of prioritizing profit over patient welfare, with a call for license revocation.

Review

There is a troubling pattern described by multiple family members and caregivers who interacted with this home care agency. They paint a picture of a system that seems to prioritize efficiency and cost over the patient's actual needs, even when insurance benefits and doctor's orders indicate more extensive care. The core concern revolves around bundled payments and a perception that the agency profits when fewer visits are made, rather than when patients receive the full course of prescribed treatment. Parents and siblings recount scenarios where their loved ones, despite having substantial home care benefits, received far fewer visits than what was ordered or warranted by medical professionals. The result, these stories insist, is a decline in the patient's well-being and a sense of being neglected as the care plan unwinds.

A particularly persistent grievance centers on the discrepancy between what doctors order and what patients actually receive. Orthopedic surgeons often ordered physical therapy multiple times per week, but the agency is believed to schedule or authorize only a fraction of those visits. In at least one case, a patient's therapy was reduced to one session per week when three were prescribed. Wounds and post-operative care also come up in the complaints, with questions about why wound-care supplies and dressings were not aligned with the doctor's specifications. Reviewers explicitly ask how nurses or therapists could override medical orders, and they describe a workplace culture where limits are imposed not by clinicians' assessments but by administrative decisions focused on cost containment and profitability. The concern is not just about noncompliance with orders, but about a broader pattern of under-delivering treatment that stems from the organization's financial incentives.

Another thread concerns the quality and consistency of equipment and supplies. Families describe wounds that were not properly managed because the supplied dressings were inadequate. They report bandages that did not stay in place and failed to prevent leakage, forcing them to voice demands for higher-quality materials, such as Allevyn dressings that the doctor had specified. When they brought these issues to a manager, relief did not arrive. The hostility to fulfilling a doctor's specific supply requests is attributed, in part, to cost concerns, with readers noting a repeated emphasis on saving money rather than following clinical instructions. One manager's remark about personal familiarity with a product used by his own family highlights a disconnect between what is recommended by medical teams and what is provided to patients.

Scheduling practices add another layer of concern. Review summaries repeatedly describe a practice where the written schedule of care suggests frequent visits - speech therapy several times a week, nursing care multiple times weekly, physical therapy almost daily - but in reality, patients receive far fewer visits. The paperwork appears to reflect a robust care plan, while the execution delivers a fraction of those services. This inconsistency produces a sense of deception about the level of care actually being delivered. In some instances, reviewers were given generic explanations or directed to contact a manager to discuss progress, which only added to the impression that the care team did not have the authority or willingness to implement the doctor's instructions consistently.

Communication and professionalism, or the lack thereof, is another major theme. Several reviewers describe a disconnect between frontline clinicians and office staff. They report unannounced visits, missed appointments, and calls that go unanswered or are handled rudely. A recurring complaint is the difficulty in getting clear information about discharge - patients or families must fight to move from one level of care to another or to transfer to a different provider. The sense of a revolving door - care that shows up late, is inconsistent, or fails to meet basic expectations - leads to frustration, especially when families rely on staff to advocate for timely and appropriate care. In one account, a PT is accused of deferring questions about progress to a manager, which raises questions about the role and accountability of clinicians versus management.

The reviews reflect a spectrum of personal experiences. Some accounts are blisteringly negative: a sense that the agency actively engages in behavior that harms vulnerable patients, undermines physician orders, and prioritizes profit above patient welfare. Expressions ranged from calling for regulatory action or license revocation to describing the organization as predatory toward patients with limited advocacy power. The most emotionally charged statements frame the agency as a systematic problem rather than a collection of individual missteps. In stark contrast, there are a few positive testimonials that stand out. Specific individuals are praised for their professionalism and dedication. A physical therapist named John is commended for his thoroughness, quick reporting to doctors when a patient's blood pressure is low, and for spending more than the scheduled time to ensure a patient's safety. An occupational therapist named Jules is described as professional and helpful, and another patient, Joanne VanGulick, shares a detailed account of a positive visit where John's intervention, communication, and patient-centered approach made a meaningful difference. In these cases, individual clinicians are recognized for going above and beyond, even if the agency as a whole is viewed skeptically.

The overall impression conveyed by these accounts is one of serious concern about patient advocacy and quality of care. Families feel compelled to push back aggressively, enlisting multiple children to serve as advocates and sometimes seeking alternative providers after frustrating or dangerous experiences. The sentiment is that, in some instances, the system creates barriers to proper care through inconsistent staffing, misaligned incentives, and a communication gap between doctors, patients, and the home health team. When the care provided does align with doctors' orders and the staff demonstrate genuine attentiveness, reviewers acknowledge the positive aspects and the competence of certain professionals. Yet the inconsistent delivery, the perceived prioritization of cost containment, and the sense that patient needs are not always at the forefront remain the defining concerns for many families navigating this agency's services.

Located in Ridgewood, New Jersey, this neighborhood offers a convenient and diverse array of amenities for senior living. Within close proximity are reputable hospitals such as The Valley Hospital and Holy Name Medical Center, ensuring easy access to healthcare services. There are also several pharmacies nearby for medication needs. Places of worship like All Saints Episcopal Church and Community Church Of Glen Rock provide spiritual support, while parks like Saddle River County Park offer scenic spaces for relaxation and exercise. Various dining options including Van Dyke Ice Cream and Blue Moon Mexican Cafe cater to different tastes, and cafes like Starbucks provide opportunities for socializing. Transportation options such as the NJT stations make traveling accessible, and physicians like Dr Mondana S. Yazdi are available for medical care. With theaters like Dreamscape at AMC Garden State Plaza within reach, there are plenty of entertainment options to enjoy in this vibrant neighborhood.

Hospitals

• The Valley Hospital (0.7 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (5.1 miles)
• St Joseph's Regional Medical Center (6.1 miles)
• Holy Name Medical Center (8.6 miles)

Restaurants

• Van Dyke Ice Cream (0.8 miles)
• Park Wood Deli (1.3 miles)
• McDonald's (1.6 miles)
• Popeyes Louisiana Kitchen (1.7 miles)
• Allendale Bar & Grill (3.6 miles)
• Blue Moon Mexican Cafe (3.6 miles)
• Suburban Diner (4 miles)

Pharmacies

• Franklyn's Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Rite Aid (2.2 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.5 miles)

Places of Worship

• All Saints Episcopal Church (1.3 miles)
• Community Church Of Glen Rock (1.4 miles)
• Hawthorne Gospel Church (2.4 miles)
• St Pauls Parish (5.4 miles)
• Good Shepherd Lutheran Church (7.4 miles)
• Clifton Blue Mosque (7.5 miles)
• Immaculate Heart Of Mary School (7.6 miles)

Parks

• Saddle River County Park (1.4 miles)
• Saddle River County Park - Dunkerhook Area (2.3 miles)
• Van Saun County Park (4.7 miles)
• Paterson Great Falls National Historical Park (5.7 miles)

Cafes

• Starbucks (1.5 miles)
• Willow & Whisk (3.6 miles)
• Starbucks (5.4 miles)
• Starbucks (5.5 miles)
• Starbucks (5.8 miles)
• Panera Bread (6.4 miles)
• Starbucks (7.4 miles)

Transportation

• NJT - Waldwick Station (2.3 miles)
• NJT - Hawthorne Station (3.3 miles)
• IHA Arbor Road Bus Stop (5.1 miles)

Physicians

• Christian Health Care Center () (3.2 miles)
• Dr Mondana S. Yazdi, MD (3.8 miles)
• Paterson Community Health Center (5 miles)
• Women's Total Health of Woodcliff Lake (5 miles)
• Kayal Orthopedic - Westwood (5.1 miles)
• Tenafly Pediatrics (5.1 miles)
• Costello Oral Surgery Associates (5.6 miles)

Theaters

• Dreamscape at AMC Garden State Plaza (4.8 miles)
• AMC DINE-IN Shops At Riverside 9 (6.8 miles)