Boulevard Park Apartments

Pros

• Maintenance staff are great.
• The staff at the front desk are also great.

Cons

• The AC turns off in the middle of summer, causing repeated issues.
• The building management is horrible, unresponsive, and fails to follow written guarantees.
• The property does not provide air conditioning despite contracts stating the landlord's responsibility.
• The building is marketed as dog-free but has many dogs living there.
• Corporate management is hard to reach and does not follow up on guarantees.
• Maintenance staff are overwhelmed by corporate stinginess, resulting in months-long delays even for emergencies.
• Front desk staff are capable but frequently quit due to management; there are extended periods with no doorman, nonworking buzzers, and limited gym access.
• The wheelchair ramp has been out of service for months, making the building inaccessible to wheelchair users and strollers.
• Gym hours are only 9-5, making it inaccessible to many residents.
• The rent is very high for a "premium luxury" building but not worth the cost.
• The application process includes a $150 fee; the management kept the fee and did not provide proper communication when denial occurred.
• The leasing process is described as a scam or unprofessional, with poor callbacks and disregard for applicants.

Review

Passaic Towers, located at 215 Passaic Ave, seems to carry a reputation that sticks with anyone who ever considers moving in: a premium-sounding label in the marketing, paired with a cascade of management problems that residents say never get properly addressed. The overall impression is that corporate decision-makers at the property are out of touch with the needs of the people who actually live there. The most persistent refrain is a recurring failure to keep essential services running, especially once the heat of summer hits.

One of the most persistent and distressing complaints centers on air conditioning. Several residents report that AC turns off in the middle of summer with alarming regularity. It's described not just as an inconvenience but as a reliable, seasonal problem that makes 80-degree temperatures unbearable. Some reviews go so far as to say there is a misrepresentation about what the building provides: leases state that the landlord is responsible for air conditioning, yet tenants frequently experience days or even weekends without cooling. This is framed as more than a simple maintenance issue; it's a fundamental failing that undermines comfortable, livable conditions during hot months.

Associated with the AC woes are broader trust and communication issues with management. The reviews repeatedly claim that corporate leadership does not follow up on written guarantees or commitments, and that reaching anyone in a position of authority is nearly impossible. Front desk staff, while praised for their personal qualities and hard work, have been said to quit because of the higher-ups who are viewed as unsympathetic or unresponsive. The result is phases where there is no consistent doorman, buzzers that don't work, and delays in packages or gym access. In short, the everyday logistics of living - getting into the building, receiving deliveries, using the gym - feel unreliable and frustrating.

Maintenance is another mixed bag. While on-the-ground maintenance workers are described as capable and friendly, they are portrayed as being overwhelmed by a corporate refusal to invest adequately in predictable upkeep and timely responses. The consequence is months-long delays for even emergency requests, which compounds residents' sense that the property's leadership prioritizes appearances or bottom-line concerns over residents' safety and comfort. When problems accumulate and the people who could fix them are stretched thin, tenants are left feeling neglected rather than supported.

Accessibility and safety concerns also thread through the reviews. A wheelchair ramp has reportedly been out of commission for months, a serious issue that directly affects residents who depend on it or who are pushing strollers. The combination of accessibility barriers with unreliable services - like hours that don't accommodate most people's schedules - paints a picture of a building that doesn't respond well to the real-life needs of its residents. The gym, advertised as part of the premium amenities, is only available during the restrictive 9-to-5 window, which many potential residents would find incompatible with typical workdays.

The property's marketing and community climate are further questioned by observations about pet policies. Despite marketing materials or branding positioning the building as dog-free, reviews indicate there are many dogs living in the building. This discrepancy between marketing and reality adds to a broader sense of misalignment between what residents are told to expect and what they actually experience. The result is a feeling that the property misrepresents its policies or excludes important details from prospective tenants.

Financial processes surrounding tenancy are another source of frustration. A particularly sharp point of contention is the application process. A $150 application fee is cited, along with anecdotes about credit checks that seemed inconsistent with what the managers claimed - one reviewer notes that income sometimes weighed more than credit, while others say they were denied and never received meaningful follow-up. The experience of trying to secure housing there included being told they were denied via email, not getting timely calls back, and even needing to drive to the front desk to pick up a certified check for a month's rent. The overall impression is one of opaque, frustrating, and unprofessional handling of applicants and deposits, which leaves a sour taste even before moving in.

All told, the building earns its reputation for hospitality missteps and operational gaps that clash with the "premium luxury" label it tries to wear. Rent is described as high, with many residents arguing that the service and amenities do not live up to the price tag. When combined with broken or inconsistent systems - AC failures, unreliable access control, slow maintenance, and a management culture that seems distant from residents' day-to-day realities - the result is a strongly negative overall experience. For anyone considering a move to Passaic Towers, the collective voice from these reviews serves as a cautionary tale: unless substantial changes are made at the corporate level to prioritize reliability, responsiveness, and clear communication, this building may not deliver the living environment it markets itself as offering.

This part of Passaic, New Jersey offers a diverse range of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With several places of worship nearby, including Bais Torah U'tefilah and Ahavas Israel, residents have access to spiritual support and community engagement. The area also features a variety of dining options such as Ming Feng Restaurant and Rutt's Hut, providing plenty of choices for meals out or takeout. Parks like Rutherford Memorial Park and Anderson Park offer green spaces for leisurely walks or outdoor activities. In terms of healthcare, there are several pharmacies and medical facilities in close proximity, including St Joseph's Regional Medical Center and Summit Medical Group, ensuring easy access to quality healthcare services. Additionally, transportation options like NJT stations provide convenience for getting around the area or visiting nearby attractions. Overall, this part of Passaic provides a well-rounded environment for seniors seeking a vibrant community with essential amenities within reach.

Places of Worship

• Bais Torah U'tefilah (0.1 miles)
• Ahavas Israel (0.5 miles)
• Clifton Blue Mosque (1.6 miles)
• Community Church Of Glen Rock (7.4 miles)
• All Saints Episcopal Church (7.5 miles)

Restaurants

• Ming Feng Restaurant (0.8 miles)
• The Rock Bar & Grill (1 miles)
• McDonald's (1.4 miles)
• Wendy's (1.8 miles)
• Rutt's Hut (1.9 miles)
• Sportsmans' Tavern (2.3 miles)
• La Ziza (2.6 miles)

Parks

• Rutherford Memorial Park (1 miles)
• Anderson Park (4.1 miles)
• Edgemont Memorial Park (4.6 miles)
• Paterson Great Falls National Historical Park (4.9 miles)
• South Mountain Reservation (6.7 miles)
• Van Saun County Park (6.7 miles)
• Saddle River County Park - Dunkerhook Area (6.8 miles)

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.3 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (4.1 miles)
• Starbucks (4.6 miles)
• Starbucks (4.6 miles)
• Paper Plane Coffee Co. (5.1 miles)
• Bogota Press Cafe (5.1 miles)
• Panera Bread (6.7 miles)

Theaters

• AMC Clifton Commons 16 (1.8 miles)
• Dreamscape at AMC Garden State Plaza (5.1 miles)
• AMC DINE-IN Shops At Riverside 9 (6.4 miles)
• Cinemark (7.2 miles)

Hospitals

• St Joseph's Regional Medical Center (3.8 miles)
• Holy Name Medical Center (6.6 miles)

Transportation

• NJT - Watchung Station (4.3 miles)
• NJT - Hawthorne Station (6.2 miles)
• NJT - Frank R. Lautenberg Secaucus Junction Station (7 miles)
• NJT - Brick Church Station (7.7 miles)
• East Orange Station (7.7 miles)

Physicians

• Summit Medical Group (5.2 miles)
• Paterson Community Health Center (5.3 miles)
• Women First Health Center (7.5 miles)
• Care Station Medical Group (7.7 miles)
• Summit Medical Group (8 miles)