Residence at Park Ridge

Pros

• The staff members at Residence at Park Ridge are described as excellent, with nurses and workers being particularly noted for their great care and friendliness.
• Residents appreciate the attentiveness and pleasant demeanor of the staff, with many finding them great to work with.
• The community is reported to be clean, welcoming, and friendly during tours, showcasing a positive atmosphere for potential residents.
• Dining servers have received praise for their good service in the dining room.
• Some residents express hope for future improvements in amenities and activities, indicating a level of optimism about the facility’s potential.
• Physical and occupational therapists are acknowledged as wonderful by some family members who have experienced the care provided at the facility.
• One reviewer reflects positively on a previous experience, describing the community as "very nice" and suitable for those looking for an assisted living option.

Cons

• The Night Nurse makes it impossible to obtain necessary PRN medication, leading to frustration among residents.
• There are significant concerns regarding communication with doctors and medication management, contributing to a lack of trust in the facility.
• Management changes frequently, and deep budget cuts have resulted in reduced staff and amenities, causing residents to feel undervalued.
• Residents report a lack of activities and limited social interaction, with meals often served in rooms rather than in communal dining areas.
• Families face long delays and poor communication when attempting to receive refunds after a loved one's passing, indicating an unprofessional handling of financial matters.
• The overall organization and administration of the facility appear inadequate, leading to concerns about staff turnover and service quality.
• Some residents described the atmosphere as uncomfortable due to language barriers among staff that resulted in feelings of neglect and rudeness toward patients.
• The environment feels more like an institution than a home, lacking warmth or inviting features for residents.
• Issues with cleanliness were reported, including used medical gloves found on the floor and unpleasant odors in certain areas of the facility.
• Despite positive interactions with some staff members, many reviews expressed disappointment with the overall level of care received at the Atrium/Spring Hills facility.

Review

The experiences of residents and family members at the Residence at Park Ridge, formerly known as Atrium Senior Living, reveal a complex picture of care, staffing issues, and overall satisfaction. While some reviewers have had positive encounters with the staff and reported that certain aspects of the facility are commendable, others have raised serious concerns regarding service quality and management practices.

On one hand, many individuals praised various staff members at the Residence at Park Ridge. Reports indicate that the nurses, aides, and dining servers are generally helpful and attentive. One individual expressed their gratitude for the “great people” within the nursing staff who provided compassionate care throughout their loved one’s stay. Residents mentioned a variety of services such as friendly activities staff who contribute positively to residents' well-being. In fact, there was a particular commendation for a concierge and activity coordinator who made efforts to enhance resident satisfaction—until budget cuts eliminated his position.

However, contrasting voices have emerged from families highlighting severe shortcomings in management and operational standards. Reviews reflected frustration with specific individuals on staff, particularly citing issues with medication administration during night shifts. A resident expressed distress over difficulties in obtaining essential PRN medications from a night nurse. These acute complaints underline worries about staffing adequacy during late hours—a critical aspect of care in assisted living facilities—posing significant risks to patient health.

Further compounding these grievances is criticism focused on communication—or lack thereof—from management regarding medical needs and billing inquiries. Several family members recounted challenges engaging with doctors or receiving timely responses from administrative personnel about financial matters concerning refunds after a loved one's passing. One family described an exhaustive process trying to retrieve pre-paid fees that were allegedly owed back to them after their grandmother's death—a situation many felt exemplified poor accountability within the facility's administration amid reports of unfulfilled promises related to upgrades when it was first acquired by new ownership.

Quality of life played a central role in many critiques regarding activities offered or amenities accessible to residents. Some reviews pointed out a stark reduction in available activities since budget cuts drove changes in programming; reports described an environment that lacked stimulating options for engagement while dining choices remained subpar according to some residents’ comments about food quality being mediocre at best. This is especially concerning for elderly individuals who rely heavily on social interaction for mental stimulation as well as physical well-being.

Moreover, various accounts alluded to notable cleanliness issues within certain areas of the facility—an unsettling factor given how critical hygiene is in elderly care settings where infections can pose grave risks. Specific instances cited dirty hallways marked by unpleasant odors raised red flags about routine sanitation practices expected within any caregiving community.

As attitudes toward assisted living facilities become increasingly scrutinized among families exploring such options for loved ones, reviews concerning Residence at Park Ridge serve as cautionary tales reflecting both commendable service provided by dedicated caregivers yet also exposed systemic deficits rooted deeply within administrative structures needing immediate attention if any meaningful improvement is hoped for going forward. The ongoing struggles showcased highlight not only dissatisfaction but also evoke reflections upon essential questions surrounding elder care priorities amidst evolving industry norms driving change across similar establishments nationwide.

Park Ridge, New Jersey offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several pharmacies nearby, including multiple CVS locations within a few miles, accessing necessary medications and healthcare supplies is hassle-free. Additionally, there are reputable healthcare facilities such as Tenafly Pediatrics and Memorial Sloan Kettering Cancer Center Bergen within close proximity for medical needs. The town also features various dining options ranging from fast food chains like Taco Bell and Wendy's to more upscale choices like Allendale Bar & Grill. For leisure activities, residents can enjoy cafes like Starbucks and Panera Bread, as well as theaters such as Nanuet STM 12 & RPX and AMC Palisades 21. Transportation options are easily accessible with bus stops and train stations nearby, making it convenient to explore the surrounding areas. Parks like Tallman Mountain State Park and Van Saun County Park offer opportunities for outdoor recreation and relaxation. Overall, Park Ridge provides a well-rounded community with amenities that cater to the needs of seniors looking for a comfortable living environment.

Restaurants

• Taco Bell (0.1 miles)
• Wendy's (4.2 miles)
• White Castle (4.3 miles)
• McDonald's (5 miles)
• Chick-Fil-A (5 miles)
• Allendale Bar & Grill (5 miles)
• Popeyes Louisiana Kitchen (5.1 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (4.2 miles)
• CVS Pharmacy (4.5 miles)
• CVS Pharmacy (4.8 miles)

Physicians

• Tenafly Pediatrics (0.7 miles)
• Women's Total Health of Woodcliff Lake (2.1 miles)
• Memorial Sloan Kettering Cancer Center Bergen (2.4 miles)
• Orangetown Pediatric Associates (3.3 miles)
• Kayal Orthopedic - Westwood (3.8 miles)
• Northeast Orthopedics & Sports Medicine - Orangeburg (4.1 miles)
• ENT and Allergy Associates (4.7 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks (4.3 miles)
• Panera Bread (6 miles)
• Starbucks (6.6 miles)
• Boxer Donut & Espresso Bar (6.9 miles)
• Art Cafe Of Nyack (6.9 miles)
• Starbucks (7 miles)

Places of Worship

• Good Shepherd Lutheran Church (1.8 miles)
• St Pauls Parish (6.3 miles)
• Congregation Tzemach Tzedek Lubavitch of Monsey (6.7 miles)
• All Saints Episcopal Church (7 miles)
• Community Church Of Glen Rock (7.1 miles)
• Bais Hamedrash (7.4 miles)
• Hawthorne Gospel Church (7.8 miles)

Hospitals

• Hackensack Meridian Health Pascack Valley Medical Center (3.8 miles)
• The Valley Hospital (5.2 miles)

Theaters

• Nanuet STM 12 & RPX (4 miles)
• AMC Palisades 21 (5.7 miles)

Transportation

• Bus Stop (4.5 miles)
• NJT - Waldwick Station (5 miles)
• Metro North - Dobbs Ferry Train Station (8.2 miles)
• Metro North / NJT - Suffern Station (8.2 miles)
• IHA Arbor Road Bus Stop (8.3 miles)

Parks

• Piermont Pier (6.3 miles)
• Tallman Mountain State Park (6.4 miles)
• Saddle River County Park (6.7 miles)
• Saddle River County Park - Dunkerhook Area (7.1 miles)
• Van Saun County Park (7.5 miles)