Potomac Home in Park Ridge, NJ

Pros

• The staff are consistently friendly, caring, and attentive.
• The facility is clean, inviting, and well maintained.
• The therapy teams are professional, encouraging, and effective.
• Nurse managers like Jackie German are notably compassionate and helpful.
• Families feel at ease and grateful for the high-quality care their loved ones receive.
• The environment offers a warm, home-like, family atmosphere.

Cons

• They described some staff as unprofessional and uneducated, calling them inhumane and advising others not to trust them with their loved ones.
• They said their loved one was turned away without any reason.
• They expressed strong negative feelings toward facility management and staff, labeling them unprofessional and uneducated.
• They reported suspicious Medicare billing for an unauthorized eye scan/exam and an unauthorized telehealth service.

Review

Family of Caring at Park Ridge is best suited for seniors who are coming out of an acute stay or who need structured rehabilitation in a warm, home-like setting. It works particularly well for residents who value a robust therapy program (physical and occupational) delivered by a cohesive team, and for families that want clear, compassionate communication from staff. The facility also serves well those who appreciate a culturally attuned environment, including bilingual support on the Korean wing, and families seeking a clean, calm campus with a strong sense of community. In short, this community is a strong fit for recovery-focused care that blends professional rehab with familial warmth.

Potential residents who may want to consider alternatives include individuals with very high medical acuity or complex, ongoing clinical needs that require tighter medical monitoring and more intensive staffing levels. Several reviewers note that staffing can be variable, and a few experiences hint at gaps in consistency or administration. For families prioritizing rigorous, fully transparent billing and admissions practices, it's prudent to compare with facilities that have a longer track record of flawless billing transparency and fewer occasional red flags. Those who fear a less-regulated administrative workflow may wish to explore other options.

The strongest positives here are hard to overlook: a genuinely caring, attentive staff, a facility that feels clean and welcoming, and a rehabilitation program that delivers meaningful progress. Multiple therapists and nurses are singled out for professionalism, warmth, and practical results - patients move from wheelchair to walker to cane with supportive coaching, and families consistently report improved function and mood. The atmosphere on campus reinforces this strength: the environment is calm, well organized, and filled with staff who treat residents like family. For families who want tangible rehab gains paired with daily reassurance, this combination often yields peace of mind.

Where the reviews temper the otherwise glowing picture are practical cautions. A minority of voices describe understaffing at times and uneven experiences across shifts, which can influence responsiveness. There are also concerns about isolated administrative missteps and, in at least one case, questions about billing for non-prescribed services. Taken together, these issues are not the norm in the volume of positive remarks, but they do suggest the need for proactive due diligence. For a prospective resident or family, it's wise to verify current staffing levels, tour multiple units, and ask direct questions about admissions practices and billing safeguards before committing.

In decision terms, the pros here largely offset the cons for families prioritizing rehab outcomes, a nurturing environment, and clear, ongoing communication. The rehab team's expertise - coupled with a nurse manager who is repeatedly praised for accessibility and problem-solving - creates a reliability framework that can mitigate occasional staffing fluctuations. Cultural and linguistic accommodations add another layer of comfort for Korean-speaking residents, helping families feel understood and involved. The potential downsides - staffing variability and billing questions - are real but manageable with upfront conversations, written policies, and a clear, current understanding of the care plan.

Practically, this community is a strong recommendation for post-acute rehab, short-term rehabilitation, and assisted-living transitions where the goal is to restore independence while preserving dignity in a supportive, family-like setting. Before moving forward, families should plan a thorough visit with admissions (Lena is repeatedly highlighted for clarity and responsiveness) and a direct conversation with the nursing leadership (notably the nurse manager, Jackie) to gauge current staffing realities and care protocols. Ask to see recent therapy progress reports, review the dining and activity schedules, and specifically address any concerns about billing with a dedicated administrator. When those elements align, Family of Caring at Park Ridge becomes a compelling choice for families who want practical, compassionate care that can reliably help loved ones regain function and feel at home.

Located in Park Ridge, New Jersey, this area offers a range of amenities for seniors looking to settle down in a peaceful and convenient location. With several reputable physicians and hospitals nearby such as Tenafly Pediatrics and Hackensack Meridian Health Pascack Valley Medical Center, residents can easily access quality healthcare services. In terms of dining options, there are popular chains like Taco Bell and Wendy's for quick meals, as well as upscale restaurants like Allendale Bar & Grill for special occasions. Pharmacies including CVS and Franklyn's Pharmacy are conveniently located for medication needs. Additionally, there are cafes like Starbucks and Panera Bread for leisurely outings with friends or family. For spiritual fulfillment, there are various places of worship such as Good Shepherd Lutheran Church and Community Church Of Glen Rock. Those looking to enjoy nature can visit nearby parks like Saddle River County Park and Van Saun County Park for relaxation and outdoor activities. Overall, this part of Park Ridge offers a mix of healthcare facilities, dining options, religious institutions, and recreational spaces to cater to the diverse needs of senior residents.

Physicians

• Tenafly Pediatrics (0.2 miles)
• Women's Total Health of Woodcliff Lake (1.7 miles)
• Memorial Sloan Kettering Cancer Center Bergen (2.1 miles)
• Orangetown Pediatric Associates (3.8 miles)
• Kayal Orthopedic - Westwood (3.8 miles)
• Northeast Orthopedics & Sports Medicine - Orangeburg (4.6 miles)
• Advanced Orthopedics & Sports Medicine (5.1 miles)

Restaurants

• Taco Bell (0.6 miles)
• Allendale Bar & Grill (4.5 miles)
• Wendy's (4.5 miles)
• White Castle (4.6 miles)
• McDonald's (4.6 miles)
• Chick-Fil-A (4.6 miles)
• Savini Restaurant (4.7 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (3.2 miles)
• Franklyn's Pharmacy (4.4 miles)
• Rite Aid (4.4 miles)
• CVS Pharmacy (4.6 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (4.6 miles)
• Panera Bread (5.6 miles)
• Starbucks (6.1 miles)
• Starbucks (6.7 miles)
• Willow & Whisk (6.7 miles)
• Boxer Donut & Espresso Bar (7.4 miles)

Places of Worship

• Good Shepherd Lutheran Church (2.2 miles)
• St Pauls Parish (5.8 miles)
• All Saints Episcopal Church (6.5 miles)
• Community Church Of Glen Rock (6.7 miles)
• Congregation Tzemach Tzedek Lubavitch of Monsey (6.8 miles)
• Hawthorne Gospel Church (7.3 miles)
• Bais Hamedrash (7.4 miles)

Hospitals

• Hackensack Meridian Health Pascack Valley Medical Center (3.8 miles)
• The Valley Hospital (4.7 miles)

Theaters

• Nanuet STM 12 & RPX (4.3 miles)
• AMC Palisades 21 (6.2 miles)
• Dreamscape at AMC Garden State Plaza (8.5 miles)

Transportation

• NJT - Waldwick Station (4.5 miles)
• Bus Stop (4.7 miles)
• IHA Arbor Road Bus Stop (7.8 miles)
• Metro North / NJT - Suffern Station (7.9 miles)

Parks

• Saddle River County Park (6.2 miles)
• Saddle River County Park - Dunkerhook Area (6.7 miles)
• Piermont Pier (6.8 miles)
• Tallman Mountain State Park (6.9 miles)
• Van Saun County Park (7.3 miles)