Potomac Home

Pros

• The environment at Family of Caring Park Ridge is quiet and pleasant.
• The staff are very friendly and caring, with strong multilingual support to help non-English-speaking residents.
• The facility is top-notch, clean, and welcoming, and families feel their loved ones are in good hands.
• The rehab team, including Jericho and Jennifer, provides professional, caring, and humorous therapy that makes rehab enjoyable.
• Jackie the nurse manager is especially kind, attentive, and reassuring to patients and families.
• The nursing, physical therapy, and occupational therapy teams are knowledgeable, warm, and dedicated.
• The facility is beautifully designed and feels like a home-away-from-home environment.
• Reviewers consistently note that the staff go above and beyond and would highly recommend the place.

Cons

• They stated they would not give the facility any credibility, calling them inhumane.
• They claimed the facility turned away their loved one without providing a reason.
• They expressed "stuck up horrible" feelings toward unprofessional, uneducated nurses and facility management and staff.
• They advised others not to put their family in this place and to look for a reputable establishment.
• They claimed the staff did not know what they were doing to people's lives.

Review

The collection of experiences around Family of Caring in Park Ridge paints a picture of a place where warmth, attentiveness, and a sense of family often stand out. Several reviewers highlighted not only the quality of medical and rehabilitation care but also the cultural and linguistic accommodations that made a difference for Korean-American families. The facility's environment was frequently described as quiet, pleasant, and clean, with many noting a welcoming atmosphere the moment they arrived. In particular, the availability of a separate menu for Korean-Americans and Korean-language cable channels were mentioned as meaningful touches that helped families feel understood and at home.

Many accounts center on the way the staff treat patients and their families with kindness and patience. Parents, spouses, and siblings repeatedly described the staff as friendly, caring, and genuinely engaged in their loved ones' well-being. One reviewer spoke of feeling that the person in charge of care was "God sent," while another noted that the place felt "warm and inviting" as soon as they walked in. The sense that loved ones were in good hands permeates several narratives, with families expressing peace of mind even as their relatives began a new phase of recovery or transition.

Therapy and clinical care are portrayed as strong strengths of the facility. Multiple reviews praise physical therapy teams, naming Jericho and Jennifer as outstanding therapists who were not only effective in guiding daily exercises but also infusing sessions with humor and encouragement. The consistency of care - therapists who checked in every day and ensured exercises were performed - helped patients regain strength and confidence. The nursing staff, too, is frequently described as caring, approachable, and attentive, with specific mentions of nurses who went above and beyond to manage pain, provide updates, and reassure patients and families throughout their stay.

The personal narratives emphasize how the staff's dedication translates into meaningful moments for patients. For instance, a patient recovering from a femur fracture found rehabilitation to be a joy thanks to the team; another reviewer highlighted a nurse who became a daily source of comfort and stability during a challenging period. Across the board, the care team's professionalism - along with their ability to create a family-like atmosphere - allowed patients to feel seen, supported, and less anxious about the recovery process. Some families spoke about the nursing and therapy teams as a cohesive unit, working together to address every need and maintain open lines of communication with loved ones.

Cleanliness and the overall ambience of the facility are repeatedly praised. Commentators described well-maintained spaces, neat rooms, and a campus that feels calm yet professional. The combination of cleanliness, order, and a friendly, respectful staff contributes to a sense of safety and dignity for patients during what can be a stressful time. Several reviews also underscore that the facility's environment helps patients focus on healing, whether they are recovering from surgery, undergoing rehabilitation, or transitioning to another stage of care.

Not all feedback, however, is uniformly positive. One outspoken review criticized the facility in very strong terms, alleging that a loved one was turned away and describing the staff and management in unflattering, harsh terms. This perspective stands in stark contrast to the many glowing accounts and serves as a reminder that experiences in long-term care can vary widely and sometimes depend on individual circumstances, specific shifts, or the interplay of the patient's needs with staffing realities. It's important for prospective families to consider a broad range of experiences and to visit in person to assess fit for their own loved ones.

Overall, the testimonials convey a portrait of Family of Caring as a place that many families come to trust during difficult and transitional times. The blend of compassionate bedside care, strong rehabilitation services, and culturally considerate support creates a sense of reassurance for relatives who may not speak the primary language of the facility's staff. For those seeking a community that emphasizes dignity, clean surroundings, and a team approach to care, these reviews suggest that Family of Caring often delivers on those promises, helping patients move forward with confidence and families feel supported every step of the way.

Located in Park Ridge, New Jersey, this area offers a range of amenities for seniors looking to settle down in a peaceful and convenient location. With several reputable physicians and hospitals nearby such as Tenafly Pediatrics and Hackensack Meridian Health Pascack Valley Medical Center, residents can easily access quality healthcare services. In terms of dining options, there are popular chains like Taco Bell and Wendy's for quick meals, as well as upscale restaurants like Allendale Bar & Grill for special occasions. Pharmacies including CVS and Franklyn's Pharmacy are conveniently located for medication needs. Additionally, there are cafes like Starbucks and Panera Bread for leisurely outings with friends or family. For spiritual fulfillment, there are various places of worship such as Good Shepherd Lutheran Church and Community Church Of Glen Rock. Those looking to enjoy nature can visit nearby parks like Saddle River County Park and Van Saun County Park for relaxation and outdoor activities. Overall, this part of Park Ridge offers a mix of healthcare facilities, dining options, religious institutions, and recreational spaces to cater to the diverse needs of senior residents.

Physicians

• Tenafly Pediatrics (0.2 miles)
• Women's Total Health of Woodcliff Lake (1.7 miles)
• Memorial Sloan Kettering Cancer Center Bergen (2.1 miles)
• Orangetown Pediatric Associates (3.8 miles)
• Kayal Orthopedic - Westwood (3.8 miles)
• Northeast Orthopedics & Sports Medicine - Orangeburg (4.6 miles)
• Advanced Orthopedics & Sports Medicine (5.1 miles)

Restaurants

• Taco Bell (0.6 miles)
• Allendale Bar & Grill (4.5 miles)
• Wendy's (4.5 miles)
• White Castle (4.6 miles)
• McDonald's (4.6 miles)
• Chick-Fil-A (4.6 miles)
• Savini Restaurant (4.7 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (3.2 miles)
• Franklyn's Pharmacy (4.4 miles)
• Rite Aid (4.4 miles)
• CVS Pharmacy (4.6 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (4.6 miles)
• Panera Bread (5.6 miles)
• Starbucks (6.1 miles)
• Starbucks (6.7 miles)
• Willow & Whisk (6.7 miles)
• Boxer Donut & Espresso Bar (7.4 miles)

Places of Worship

• Good Shepherd Lutheran Church (2.2 miles)
• St Pauls Parish (5.8 miles)
• All Saints Episcopal Church (6.5 miles)
• Community Church Of Glen Rock (6.7 miles)
• Congregation Tzemach Tzedek Lubavitch of Monsey (6.8 miles)
• Hawthorne Gospel Church (7.3 miles)
• Bais Hamedrash (7.4 miles)

Hospitals

• Hackensack Meridian Health Pascack Valley Medical Center (3.8 miles)
• The Valley Hospital (4.7 miles)

Theaters

• Nanuet STM 12 & RPX (4.3 miles)
• AMC Palisades 21 (6.2 miles)
• Dreamscape at AMC Garden State Plaza (8.5 miles)

Transportation

• NJT - Waldwick Station (4.5 miles)
• Bus Stop (4.7 miles)
• IHA Arbor Road Bus Stop (7.8 miles)
• Metro North / NJT - Suffern Station (7.9 miles)

Parks

• Saddle River County Park (6.2 miles)
• Saddle River County Park - Dunkerhook Area (6.7 miles)
• Piermont Pier (6.8 miles)
• Tallman Mountain State Park (6.9 miles)
• Van Saun County Park (7.3 miles)