Synergy Homecare of NNJ in Paramus, NJ

Pros

• The caregivers were outstanding and treated their clients like family.
• The staff were compassionate, professional, and responsive during difficult times.
• David provided compassionate leadership, going above and beyond to help families.
• The coordinators ensured shifts were covered reliably and questions were answered promptly.
• The care plans were well written, detailed, and tailored to each loved one's needs.
• Synergy is described as a company that genuinely cares about matching the right caregiver to the right client.
• Families felt supported and at ease knowing the care teams were in place.
• The aides were kind, patient, and highly skilled, providing comfort to clients.

Cons

• The onboarding was described as rushed, condescending, and pressuring to share sensitive information without clear explanations.
• It was noted that paperwork was aggressively taken and the client was not allowed to keep their own documents, leaving them uneasy about how information was handled.
• The overall process was called disorganized, misleading, and exploitative.
• The admin's follow-through was criticized, with schedule changes and a shift not being fulfilled due to overtime concerns, forcing the client to rearrange their work.
• The reviewer was unsure whether they would recommend the agency.

Review

Synergy HomeCare of NNJ is best suited for families who want deeply personalized, home-based care with a strong emphasis on caregiver fit and flexible scheduling. The agency appears especially well-matched for seniors who wish to stay at home, including those transitioning from hospital or rehab, and for clients dealing with memory-related challenges that require steady daily support. The model favors long-term relationships, live-in options, and responsive adjustment to shifting needs, making it a practical choice for households that prize continuity, dignity, and a warm, family-like care approach. For families seeking a more hands-off, lower-commitment arrangement, or tighter budget constraints, exploring alternatives may be prudent.

What sets this agency apart is a clear focus on human connection and active care management. Reviewers repeatedly describe caregivers who are compassionate, attentive, and willing to integrate into everyday routines as if they were part of the family. The leadership team - particularly figures such as David Bersson and the on-call coordinators - emerges as a reliable point of contact, with rapid responses, thoughtful care-plan development, and a willingness to go the extra mile during challenging moments. Individual aides - names like Marjorie, Doreen, Kassia, Feliciana, and Baraski recur in narratives of patient care, mobility support, and everyday acts of kindness that restore a sense of normalcy. The overarching message is that when the match is right, families gain not just care but a trusted partner.

However, the experience is not uniformly flawless. A sharply critical account describes a rushed intake process, a condescending tone, and pressure to disclose sensitive information without clear explanations. Documents handling in that instance left a family uneasy about privacy, with a sense of disorganization and reluctance to allow review of materials. Other reviews hint at occasional scheduling fluctuations and gaps in follow-through, including concerns about overtime policies affecting shift fulfillment. These episodes matter: they can destabilize a caregiving plan and erode confidence at precisely the moments when reliable service is most needed.

The pros, when aligned with family needs, tend to outweigh the cons by delivering real, tangible benefits. Long-term caregiver consistency emerges as a major strength, with aides who stay for months or longer and form durable routines around a loved one's daily life. Families repeatedly note that caregivers address not only physical care but emotional well-being, mobility encouragement, and cognitive engagement, which sustains independence and comfort at home. The agency's ability to mobilize 24/7 coverage, offer live-in arrangements, and coordinate care during health setbacks provides a critical safety net that often delays or avoids institutional placement, a major practical win for families planning around medical realities and budgets.

Given the powerful upside, it is wise to weigh two clear cautions. First, onboarding and administrative execution can vary; when friction occurs, it can disrupt plans and undermine trust. Second, scheduling and overtime policies require proactive clarification to prevent gaps or last-minute shifts from creating stress for already overburdened families. For those who prize a transparent intake, consistent administrative follow-through, and predictable costs, a careful, written policy review before committing is essential. For others who value a highly personalized, caregiver-forward model and are willing to navigate occasional administrative rough edges, Synergy HomeCare of NNJ offers a compelling blend of compassion, competence, and practical support that can keep a loved one safely at home with dignity.

Decision-makers should pursue two concrete steps before deciding. First, insist on a dedicated care coordinator and a written care plan that is revisited regularly, with explicit expectations for how changes are communicated and documented. Second, probe for recent caregiver-matching success stories, live-in availability, and the agency's approach to overtime, scheduling guarantees, and privacy protections during intake. If the goal is a partner that treats clients like family, responds quickly, and builds a long-term, home-based care alliance, Synergy HomeCare of NNJ stands out in Paramus and the surrounding Bergen County communities - provided the onboarding is thorough, and expectations are clearly set.

Located in Paramus, New Jersey, this area offers a variety of convenient amenities for seniors looking to reside in a vibrant community. With several popular dining options nearby such as Popeyes Louisiana Kitchen and The Capital Grille, residents can enjoy a range of culinary experiences. Additionally, there are multiple hospitals within close proximity, including The Valley Hospital and Hackensack Meridian Health Pascack Valley Medical Center, providing easy access to healthcare services. Nature lovers will appreciate the nearby parks like Saddle River County Park and Van Saun County Park for leisurely walks and outdoor activities. For those seeking spiritual fulfillment, there are several places of worship like All Saints Episcopal Church and Clifton Blue Mosque in the vicinity. Pharmacies such as CVS Pharmacy and Rite Aid are conveniently located for medication needs, while transportation options like NJT - Waldwick Station offer accessible travel opportunities. Lastly, entertainment options like Dreamscape at AMC Garden State Plaza provide cultural enrichment opportunities for seniors looking to engage in the local community.

Restaurants

• Popeyes Louisiana Kitchen (0.2 miles)
• McDonald's (0.4 miles)
• Van Dyke Ice Cream (2.6 miles)
• Suburban Diner (2.7 miles)
• Park Wood Deli (3.1 miles)
• The Capital Grille (3.6 miles)
• Allendale Bar & Grill (4.9 miles)

Hospitals

• The Valley Hospital (1.5 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (3.5 miles)
• St Joseph's Regional Medical Center (6.6 miles)
• Holy Name Medical Center (7 miles)

Parks

• Saddle River County Park (1.7 miles)
• Saddle River County Park - Dunkerhook Area (1.8 miles)
• Van Saun County Park (3.1 miles)
• Paterson Great Falls National Historical Park (6.5 miles)
• Flat Rock Brook Nature Center (8.9 miles)
• Rutherford Memorial Park (9 miles)

Places of Worship

• All Saints Episcopal Church (2.4 miles)
• Community Church Of Glen Rock (2.5 miles)
• Hawthorne Gospel Church (4.2 miles)
• St Pauls Parish (6.8 miles)
• Good Shepherd Lutheran Church (7.1 miles)
• Clifton Blue Mosque (7.5 miles)
• Bais Torah U'tefilah (8.6 miles)

Pharmacies

• Franklyn's Pharmacy (2.6 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.3 miles)
• Rite Aid (3.6 miles)
• CVS Pharmacy (3.8 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (4.7 miles)
• Willow & Whisk (5.4 miles)
• Starbucks (5.6 miles)
• Bogota Press Cafe (6.7 miles)
• Starbucks (6.8 miles)
• Panera Bread (7.6 miles)

Physicians

• Kayal Orthopedic - Westwood (3.5 miles)
• Tenafly Pediatrics (4.7 miles)
• Christian Health Care Center () (5 miles)
• Women's Total Health of Woodcliff Lake (5.2 miles)
• Dr Mondana S. Yazdi, MD (5.6 miles)
• Paterson Community Health Center (5.8 miles)
• Memorial Sloan Kettering Cancer Center Bergen (6 miles)

Transportation

• NJT - Waldwick Station (3.7 miles)
• NJT - Hawthorne Station (4.3 miles)
• IHA Arbor Road Bus Stop (6.9 miles)

Theaters

• Dreamscape at AMC Garden State Plaza (3.8 miles)
• AMC DINE-IN Shops At Riverside 9 (5.2 miles)