Synergy Homecare of NNJ

Pros

• The caregiver provided by the admin was great.
• The staff at Synergy worked quickly to find a good fit for the client.
• The accounting and billing team did an excellent job with insurance companies.
• The response time to inquiries was very quick.
• The staff at Synergy were always pleasant and professional.
• The care provided by Synergy was excellent.

Cons

• The admin should get it together!
• Not sure I'd recommend or not.
• It's unfortunate that my loved one just would not tolerate the idea of a home care service.

Review

In the world of caregiving services, finding the right fit can be a challenge. Two clients share their experiences with Synergy, a home care agency, and offer both praise and constructive criticism. It seems that while working with the caregivers has been positive overall, there is some discrepancy in efficiency between them.

One client expresses appreciation for the efficient service provided by one caregiver but notes that another falls short in comparison. This discrepancy raises questions about the agency's hiring and training practices. Despite this issue, the client acknowledges that the initial meeting and setup of services went smoothly under the administration's control.

However, it appears that there is room for improvement in terms of follow-through from the administrative staff. In one instance, when requesting a specific shift, the client was informed that overtime pay was not possible. This led to an inconvenient rearrangement of their work schedule. The lack of consistent communication and attention to detail from the admin is concerning.

On the other hand, another client shares a more positive experience with Synergy's responsiveness and willingness to address concerns promptly. They recount how the agency quickly resolved an issue regarding an ill-suited caregiver by finding a better fit. This demonstrates Synergy's commitment to ensuring suitable matches between clients and caregivers.

The client also praises Synergy's accounting and billing departments for their exceptional handling of insurance matters. Dealing with insurance companies can often be complex and time-consuming; thus, having capable professionals who navigate these processes efficiently is crucial.

Overall, despite mixed reviews regarding administrative competence and variability in caregiver performance, both clients appreciate Synergy's genuine efforts to provide quality home care services. The friendly professionalism exhibited by all staff members leaves a positive impression on those interacting with them.

Unfortunately, in one case mentioned above, a loved one refused to accept home care services altogether. This highlights an unfortunate challenge faced by many families who struggle to convince their loved ones to receive assistance outside of their own comfort zones.

In conclusion, while Synergy receives both praise and constructive criticism from clients, the general sentiment is one of satisfaction with the quality of care provided. The agency's prompt responsiveness, dedication to finding suitable matches between caregivers and clients, and efficient handling of billing matters are commendable. However, there appears to be room for improvement in terms of administrative follow-through to ensure a more seamless experience for all parties involved.

Located in Paramus, New Jersey, this area offers a variety of convenient amenities for seniors looking to reside in a vibrant community. With several popular dining options nearby such as Popeyes Louisiana Kitchen and The Capital Grille, residents can enjoy a range of culinary experiences. Additionally, there are multiple hospitals within close proximity, including The Valley Hospital and Hackensack Meridian Health Pascack Valley Medical Center, providing easy access to healthcare services. Nature lovers will appreciate the nearby parks like Saddle River County Park and Van Saun County Park for leisurely walks and outdoor activities. For those seeking spiritual fulfillment, there are several places of worship like All Saints Episcopal Church and Clifton Blue Mosque in the vicinity. Pharmacies such as CVS Pharmacy and Rite Aid are conveniently located for medication needs, while transportation options like NJT - Waldwick Station offer accessible travel opportunities. Lastly, entertainment options like Dreamscape at AMC Garden State Plaza provide cultural enrichment opportunities for seniors looking to engage in the local community.

Restaurants

• Popeyes Louisiana Kitchen (0.2 miles)
• McDonald's (0.4 miles)
• Van Dyke Ice Cream (2.6 miles)
• Suburban Diner (2.7 miles)
• Park Wood Deli (3.1 miles)
• The Capital Grille (3.6 miles)
• Allendale Bar & Grill (4.9 miles)

Hospitals

• The Valley Hospital (1.5 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (3.5 miles)
• St Joseph's Regional Medical Center (6.6 miles)
• Holy Name Medical Center (7 miles)

Parks

• Saddle River County Park (1.7 miles)
• Saddle River County Park - Dunkerhook Area (1.8 miles)
• Van Saun County Park (3.1 miles)
• Paterson Great Falls National Historical Park (6.5 miles)
• Flat Rock Brook Nature Center (8.9 miles)
• Rutherford Memorial Park (9 miles)

Places of Worship

• All Saints Episcopal Church (2.4 miles)
• Community Church Of Glen Rock (2.5 miles)
• Hawthorne Gospel Church (4.2 miles)
• St Pauls Parish (6.8 miles)
• Good Shepherd Lutheran Church (7.1 miles)
• Clifton Blue Mosque (7.5 miles)
• Bais Torah U'tefilah (8.6 miles)

Pharmacies

• Franklyn's Pharmacy (2.6 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.3 miles)
• Rite Aid (3.6 miles)
• CVS Pharmacy (3.8 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (4.7 miles)
• Willow & Whisk (5.4 miles)
• Starbucks (5.6 miles)
• Bogota Press Cafe (6.7 miles)
• Starbucks (6.8 miles)
• Panera Bread (7.6 miles)

Physicians

• Kayal Orthopedic - Westwood (3.5 miles)
• Tenafly Pediatrics (4.7 miles)
• Christian Health Care Center () (5 miles)
• Women's Total Health of Woodcliff Lake (5.2 miles)
• Dr Mondana S. Yazdi, MD (5.6 miles)
• Paterson Community Health Center (5.8 miles)
• Memorial Sloan Kettering Cancer Center Bergen (6 miles)

Transportation

• NJT - Waldwick Station (3.7 miles)
• NJT - Hawthorne Station (4.3 miles)
• IHA Arbor Road Bus Stop (6.9 miles)

Theaters

• Dreamscape at AMC Garden State Plaza (3.8 miles)
• AMC DINE-IN Shops At Riverside 9 (5.2 miles)