Katrix LLC in East Hanover, NJ

Pros

• Katrix Agency is professional.
• The agency assigns caregivers who go above and beyond to meet the needs of elderly clients.
• The owner is accessible and responsive.
• The staff are readily reachable for updates on medications.
• Clients absolutely love the aide.
• The caregivers are kind, compassionate, and gentle.
• Families report that caregivers take excellent care of loved ones and make their lives worry-free.
• The service is worth the cost.
• The schedule is reliable and the agency remains flexible when needs arise.
• Clients receive consistent caregivers.
• The hospice team provides knowledgeable, amazing support.
• Clients are well cared for and receive companionship.

Cons

• They took money from the client's mother's account after she passed without authorization or notice.
• They still owe the client money.
• They claimed the caregiver worked extra hours and did not provide a signed timesheet.
• It took four emails and five phone calls before anyone would get back to them.
• The reviewer would never recommend Katrix; the company is horrible and dishonest.
• The office manager gaslit them by insisting that they and their mother were lying.
• The reviewer believes the caregiver stole a pocketbook.
• There were billing inaccuracies where days charged did not match what was prearranged.

Review

Katrix LLC in East Hanover is best suited for families that need fast, practical in-home care with a strong emphasis on companionship and flexible, light-to-moderate assistance. Several reviews highlight the ability to get caregivers on board quickly, with consistent aides and a responsive owner who can be reached when issues arise. For families navigating sudden caregiving needs, or those who value a personal touch and reliable scheduling more than formal nursing oversight, this agency can deliver peace of mind and a steady caregiving rhythm.

That said, prospective clients should actively consider alternatives if billing transparency, ironclad accountability, or full nursing support are non-negotiables. Multiple reviewers flag serious concerns around billing practices, including overcharges and hours that don't align with what was arranged. There are also stark cautions about trust and safety: accusations of neglect in caregiving, alleged theft, and disputes that linger without clear resolutions. When the priority is crystal-clear, auditable billing, or when a household requires rigorous oversight and licensed medical administration, exploring other providers is prudent.

The strongest positives here - caring, attentive aides, reliable scheduling, and a willingness to adapt - often offset some of the downsides for families who can tolerate occasional billing questions. In practice, many clients report that caregivers are compassionate, patient, and consistently available, with the owner and office staff taking action to address scheduling changes or updates to care plans. For families who value end-of-life support or hospice-like assistance, the depth of bedside support and the emphasis on comforting presence can be a meaningful benefit, sometimes making the higher cost worthwhile.

However, the recurring concerns about billing accuracy and accountability cannot be ignored. Several reviews describe a pattern of mischarged days, missing or delayed timesheets, and slow or imperfect responses from management when questions arise. These issues can escalate into real frustration and erode trust, especially when families are balancing finances and tight schedules. There are also alarming anecdotes about bedside care lapses, including situations where bedding or personal items were mishandled or not reported appropriately, which underscores that financial red flags are paired with concerns about day-to-day vigilance. These factors collectively argue for rigorous, verifiable processes if choosing this option.

On the positive side, clients consistently praise the accessibility of the owner and the home-care team, and they commend staff who are described as conscientious and genuinely kind. The sense of being able to reach someone who understands the family's needs, plus the promise of steady caregiver assignments, contributes to a low-stress caregiving experience for many households. When care teams operate smoothly, families feel they are receiving attentive support that makes daily life more manageable and provides real companionship for their loved ones.

Ultimately, the decision hinges on risk tolerance and priorities. If the mission is to secure immediate, personable in-home care with flexible scheduling and a warm, human touch, Katrix LLC can be a strong fit - so long as billing is actively monitored, and there is a clear agreement on what services are provided and by whom. If the family cannot tolerate potential billing discrepancies, questions about caregiver accountability, or expectations of nursing-level medical oversight, alternatives with stricter financial controls and licensed clinical staff should be pursued. In any case, insist on signed timesheets, transparent cost breakdowns, and direct lines to supervisors, and demand a clear plan for caregiver continuity and escalation of issues.

Located in East Hanover, New Jersey, this area offers a variety of amenities suitable for senior living. Within close proximity, you will find several cafes and restaurants such as Panera Bread, Starbucks, Shake Shack, and fine dining options like Ferraro's Italian Food Specialties and Cloverleaf Tavern. The nearby pharmacies include CVS Pharmacy and Walgreens for convenient access to medication. For recreation, there are parks like Volunteers Park and Ginty Field where you can enjoy outdoor activities. Additionally, there are medical facilities such as Summit Medical Group and Saint Barnabas Medical Center nearby to ensure quality healthcare services. With easy access to transportation options like NJ Transit stations and a diverse array of places of worship, this area provides a peaceful and convenient living environment for seniors.

Cafes

• Panera Bread (0.9 miles)
• Starbucks (1.8 miles)
• Starbucks (2.5 miles)
• Starbucks (3.6 miles)
• Starbucks (5.5 miles)
• Panera Bread (5.9 miles)
• Starbucks (6.1 miles)

Theaters

• AMC East Hanover 12 (1.2 miles)
• Cinemark (7.2 miles)

Restaurants

• Shake Shack (1.8 miles)
• McDonald's (2.5 miles)
• Wendy's (3.1 miles)
• Wendy's (4.6 miles)
• Ferraro's Italian Food Specialties (4.7 miles)
• Cloverleaf Tavern (4.7 miles)
• McCool's Ice Cream Parlour (4.9 miles)

Pharmacies

• CVS Pharmacy (2 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.6 miles)
• Wegmans (4.1 miles)
• Walgreens (4.3 miles)
• Walgreens (4.9 miles)

Parks

• Florham Park Recreation Department (3 miles)
• Volunteers Park (4.1 miles)
• Degnan Memorial Park (5.3 miles)
• Ginty Field (5.9 miles)
• Loantaka Brook Reservation Recreation Area (6.2 miles)
• The Morristown Green (6.3 miles)
• Eagle Rock Reservation (6.8 miles)

Transportation

• Signature Flight Support (3.3 miles)
• NJT - Short Hills Station (6.7 miles)
• NJT - Summit Station (7 miles)
• NJT - Millburn Station (7.1 miles)
• NJT - Maplewood Station (7.6 miles)

Places of Worship

• Liquid Church (3.8 miles)
• Church of Jesus Christ of Latter Day Saints (7.2 miles)
• Morrow Memorial United Methodist Church (7.4 miles)

Physicians

• Summit Medical Group (3.8 miles)
• Summit Medical Group (4.2 miles)
• Parsippany Pediatrics (4.6 miles)
• Changebridge Medical Associates (5 miles)
• EHE International (5.1 miles)
• Women First Health Center (5.4 miles)
• Summit Medical Group (5.4 miles)

Hospitals

• Saint Barnabas Medical Center (4.9 miles)
• Morristown Memorial Hospital Atlantic Health (6.1 miles)
• Saint Clare's Hospital (7.1 miles)