SYNERGY Home Care - Metro/Hudson/Parsippany, NJ

Pros

• Synergy Home Care treats clients' loved ones as if they were their own, delivering quality, trustworthy, and reliable in-home care.
• All Synergy personnel - from the initial reception to the assessment nurse, scheduling, and caretaking - are excellent.
• Caregivers are provided promptly and consistently demonstrate caring, professional, and competent service.
• Schedulers promptly inform families of changes, keeping them informed and reassured.
• Synergy gives families peace of mind during in-home care, including recovery from hospital stays.
• Synergy representatives are always available and deeply engaged in clients' care.
• The aides earn families' trust through compassionate, professional, and competent care.
• Hospital-to-home transitions are seamless thanks to Synergy's professional, responsible, and kind caregivers.
• Local care managers and families commend Synergy for respectful, individualized care plans and attentive service.
• Synergy offers 7-days-a-week availability and reliable scheduling, including overnight caregiving shifts.
• Casey and the team are consistently reachable, proactive, and deliver excellent care, earning strong recommendations.
• The company provides comprehensive support, including connecting families with geriatric care management and safety enhancements.

Cons

Review

Synergy Home Care consistently earns high marks for treating loved ones as if they were their own. Across a broad range of experiences, families describe a provider they can depend on during some of life's most challenging moments. From hospital transitions to ongoing home support, the company is portrayed as trustworthy, reliable, and committed to quality care when it's most needed. The common thread in these stories is the sense that Synergy brings not just aides, but real peace of mind to families navigating difficult health concerns and changing care needs.

A large part of that trust comes from the people who make up the Synergy team. Families praise every touchpoint, from the initial call through the assessment, scheduling, and ongoing caretaking. The assessment nurse, Suzanne, is singled out for professionalism, while the entire staff - receptionists, schedulers, and caregivers alike - are described as excellent. The scheduling team, in particular, is noted for proactive communication, promptly informing both the patient's family and the primary contact when there are changes in personnel or timing. This level of openness helps families stay informed and confident that the care plan remains aligned with their loved one's needs.

Casey is a common thread in many of these stories, often highlighted as a compassionate, responsive, and knowledgeable point of contact. Families recount that Casey is readily available to answer questions and address concerns, a reassurance that is repeatedly described as rare and invaluable. The broader Synergy team - Casey's colleagues, including nurses, aides, and office staff such as Janet and David - are praised for their professionalism, reliability, and personal touch. The overall impression is that staff members are not only skilled but genuinely invested in doing right by the people they serve.

The real-world impact of this care is best illustrated by stories of seamless hospital-to-home transitions and ongoing support that adapts to changing circumstances. One family recalls a transition that was "seamless" for their dad as he moved from hospital to home with Synergy's help. Another notes that a caregiver could be arranged on a Sunday evening when needed, underscoring the company's willingness to respond quickly in critical moments. Families repeatedly say they would not want to manage difficult health situations without Synergy, highlighting the sense of relief that comes from reliable, on-call care and the comfort of knowing there is a dependable partner in the home.

The quality of the caregivers themselves stands out as a defining strength. Aides are described as caring, professional, competent, and easy to trust. The staff's ability to engage patients - encouraging activities like art, swimming, and walks - is seen as a meaningful enhancement to the patient's quality of life. Families emphasize that caregivers are carefully selected and well-matched to the client, with background checks and a strong emphasis on safety, communication, and respect. When a loved one passes, families report comforting, compassionate support from the entire team, reinforcing the sense that Synergy treats families with sensitivity and warmth throughout the entire journey.

Beyond direct caregiving, Synergy is described as a true partner in care. Clients feel that the company listens attentively, creates individualized care plans, and delivers services that meet or exceed expectations. This partnership approach extends to connecting families with additional resources, such as geriatric care managers, and offering practical safety enhancements in the home - like installing grab bars, raised toilet seats, door alarms, and bedside alarms - areas where Casey often goes above and beyond to ensure all potential needs are anticipated and addressed. The result is a care experience that respects the patient's autonomy while supporting families in managing the emotional and logistical aspects of home care.

Across several stories, the benefits of Synergy's ongoing availability and coordination become clear. Families appreciate having on-call access seven days a week, the ability to arrange overnight caregivers, and the reassurance that a caregiver will be directed to handle situations promptly and professionally. A common sentiment is that Synergy not only provides excellent care but also helps families balance work, personal time, and caregiving responsibilities, delivering a steadiness that allows everyone involved to breathe a little easier during trying times.

In the end, these testimonials paint a picture of a home care provider that consistently earns trust through compassion, competence, and close collaboration. The combination of responsive leadership, reliable scheduling, highly qualified caregivers, and a holistic approach to care - from emotional support to practical safety measures - creates an experience that families describe as transformative. For anyone seeking in-home care for a parent or loved one, the stories reinforce a clear message: Synergy Home Care is a partner you can rely on, again and again, through every stage of aging, illness, and recovery.

Restaurants

• Wendy's (1.4 miles)
• Cloverleaf Tavern (3.7 miles)
• Wendy's (3.9 miles)
• Shake Shack (3.9 miles)
• Rails Steakhouse (4.7 miles)
• Jose Tejas (4.8 miles)
• Ferraro's Italian Food Specialties (4.9 miles)

Parks

• Volunteers Park (2.2 miles)
• Florham Park Recreation Department (5.6 miles)
• Degnan Memorial Park (5.6 miles)
• Eagle Rock Reservation (7.1 miles)
• Edgemont Memorial Park (7.3 miles)
• Anderson Park (7.4 miles)
• South Mountain Reservation (7.5 miles)

Physicians

• Changebridge Medical Associates (2.6 miles)
• Parsippany Pediatrics (4 miles)
• Peter Dabrowksi MD (5.2 miles)
• Women First Health Center (5.6 miles)
• Summit Medical Group (5.8 miles)
• Retina Associates of New Jersey PA (6.3 miles)
• Cardiology Consultants (6.3 miles)

Pharmacies

• Walgreens (2.6 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (4.1 miles)
• Walmart Pharmacy (4.7 miles)
• Wegmans (4.8 miles)
• CVS Pharmacy (4.8 miles)
• Walgreens (5 miles)

Cafes

• Starbucks (2.7 miles)
• Panera Bread (3.5 miles)
• Starbucks (3.9 miles)
• Starbucks (5.1 miles)
• Panera Bread (5.6 miles)
• Panera Bread (6.4 miles)
• Starbucks (7 miles)

Places of Worship

• Liquid Church (3.6 miles)

Theaters

• AMC East Hanover 12 (3.6 miles)
• Cinemark (5.1 miles)

Transportation

• Signature Flight Support (5.5 miles)
• NJT - Watchung Station (7.6 miles)

Hospitals

• Saint Clare's Hospital (5.6 miles)
• Saint Barnabas Medical Center (6.7 miles)
• Chilton Memorial Hospital (7.5 miles)
• Morristown Memorial Hospital Atlantic Health (7.9 miles)