Home Helpers in Cherry Hill, NJ

Pros

• Senior Helpers is praised for being there for care needs during difficult times.
• The staff are described as caring and very responsible.
• They accommodated last-minute schedule changes due to hospital visits and changing care needs.
• Jamal (aka JJ) is described as warm, compassionate, patient, and fun.
• The staff's communication and compassion are outstanding, and clients feel heard.
• The service provides 24/7 companion care, delivering peace of mind.
• The service is considered a lifesaver and highly recommended for senior assistance.
• Abigail the aide is described as the best and deserving of a raise.

Cons

• One reviewer called the service “horrible,” noting that out of 15 aides sent, only 2 were great and the rest were unacceptable, with staff sometimes not showing up.
• Another reviewer recounted that the mom with dementia was left without care after the first night, and on the second night no one showed up.
• A reviewer stated that, for hospice care, Senior Helpers only showed up once for the 8pm–8am period; on other days they were late by hours, sent a new aide daily, and left them awaiting a $1,300 refund while also billing $851.
• A critic urged readers to forget about “Assisted Living” and pay more for in-home care to protect a loved one.
• Another reviewer advised readers to think twice before hiring Senior Helpers.

Review

This community is best suited for families seeking in-home, one-on-one care that can be mobilized quickly during a care crisis and for loved ones who benefit from dementia-focused companionship and flexible scheduling. Home Helpers in Cherry Hill shines when the goal is to keep a relative at home with steady, personable support that can adapt as needs shift, from hospital visits to last-minute care changes. It serves well for clients who value warmth, attentiveness, and a responsive care team that treats caregiving as a trusted partnership rather than a mere service. For households that want a predictable daily routine and the option of 24/7 in-home coverage, this provider is a solid match, provided expectations are set clearly and on the table from the outset.

There are clear caveats that make alternatives worth considering for some families. When absolute reliability and consistent staffing are non-negotiable, or when the priority is guaranteed shifts with minimal turnover, this option may fall short. Several reviews point to inconsistent staffing, late arrivals, or days with no-show coverage, and a few accounts report billing disputes or substantial refunds owed. In such cases, an assisted-living option with on-site supervision or a different in-home agency with stricter scheduling guarantees can offer more predictable coverage. Families needing intensive medical oversight, complex wound care, or uniform caregiver assignments over long periods should weigh whether Home Helpers can deliver that level of continuity.

On the upside, the strongest positives revolve around caregiver character and proactive coordination. The most compelling pros include compassionate, patient aides who form meaningful connections, quick responsiveness to crises, and the ability to adjust schedules at short notice. When the care team gels, a trusted aide, whether Jamal, Abigail, or Mary W., becomes a genuine fixture, delivering day-to-day support that blends practical help with meaningful companionship. The capability to transition a loved one from a facility back into home life while maintaining medical and daily living support also stands out as a meaningful differentiator. When alignment occurs, the overall package of personal care, companionship, and practical assistance can meaningfully reduce stress for families and improve a loved one’s sense of well-being.

But the negative threads cannot be ignored. A recurring theme in several experiences is staffing volatility, too many aides cycling through, inconsistent coverage, and gaps in service that leave families scrambling. Some accounts describe nights when no one showed up, or shifts that commenced only after prodding from family members, followed by disputes over billing and refunds for unused hours. In hospice or high-acuity situations, such gaps become especially consequential, demanding vigilant oversight and careful attention to the contractual terms. This volatility erodes trust and complicates daily planning, making diligence before commitment essential.

To navigate these waters, families should enter conversations with a structured checklist. Seek a dedicated supervisor and a primary caregiver, with a concrete, documented schedule and explicit contingency plans for absences. Demand crystal-clear billing terms, including deposits, refunds, and any credits for missed shifts. Insist on a trial period or short initial blocks to test compatibility, and require detailed references from other clients with similar needs. Confirm how last-minute changes are managed, what backup coverage looks like, and how communication is handled when a caregiver is late or unable to attend. Thoughtful due diligence like this helps separate consistently reliable teams from those that merely perform well in favorable circumstances.

Overall, Home Helpers in Cherry Hill offers a compelling option for families prioritizing personalized, at-home care with a compassionate touch and the potential for strong caregiver relationships. It is less suitable for households unable to tolerate scheduling variability or the risk of inconsistent staffing, or for those needing uninterrupted 24/7 coverage with a fixed, on-site schedule. The best course is a rigorous intake process, a formal service-level agreement, and a short-term trial to gauge whether the care team can deliver the steady, trustworthy presence required for sustainable home life. When the fit exists, this provider can deliver meaningful, stabilizing support that keeps a loved one safe, engaged, and comfortable at home.

This part of Cherry Hill, New Jersey offers a variety of amenities and services that cater to senior residents. With numerous restaurants, cafes, and pharmacies within a short distance, seniors will have easy access to dining options and necessary medications. The presence of reputable hospitals and physicians in the area ensures quality healthcare facilities for any medical needs. Additionally, the proximity to public transportation like the PATCO Westmont Station allows for easy travel around the region. Parks and theaters in the vicinity provide opportunities for leisurely activities and entertainment. Overall, this neighborhood provides a convenient and comfortable environment for seniors looking to settle down in Cherry Hill.

Restaurants

• Walt Whitman Service Area (1.3 miles)
• Ponzio's Diner-Bakery-Bar (2.1 miles)
• Bob Evans (2.8 miles)
• Chick-Fil-A (2.9 miles)
• The Kettle & Grille (3.3 miles)
• Redstone American Grill (3.4 miles)
• Yard House (3.5 miles)

Pharmacies

• Rite Aid (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.8 miles)
• Rite Aid (3.1 miles)

Physicians

• Rothman Institute (2.4 miles)
• Cooper Medical Building 1 (2.9 miles)
• Cooper Internal Medicine (2.9 miles)
• Heymann Manders & Green (3.3 miles)
• Advocare Marlton Pediatrics (3.3 miles)
• CHOP Specialty Care & Surgery Center (3.4 miles)
• Advocare Heights Primary Care (4 miles)

Cafes

• Starbucks (2.9 miles)
• Jersey Java & Tea (3 miles)
• Starbucks (4.5 miles)
• Starbucks (7.3 miles)
• ReAnimator Coffee (9.6 miles)

Hospitals

• Jefferson Cherry Hill Hospital (3 miles)
• Virtua Voorhees Hospital (4.5 miles)
• Jefferson Stratford Hospital (4.8 miles)
• Cooper University Hospital (7.8 miles)
• Virtua Berlin Hospital (8.4 miles)

Transportation

• PATCO Westmont Station (3.6 miles)
• PATCO/NJ Transit: Lindenwold Station (4.3 miles)

Parks

• Country Farms Park (4.8 miles)
• Penn's Landing (9.2 miles)
• Race Street Pier (9.3 miles)
• Weccacoe Park (9.5 miles)
• Independence National Historical Park (9.7 miles)

Theaters

• Landmark Theatres - Ritz Five (9.4 miles)