Home Helpers

Pros

• The staff at Senior Helpers are praised for excellent communication, kindness, and genuine care.
• Abigail the aide is described as the best, with exceptional patience and compassion.
• Senior Helpers provides 24/7 companion care with professionalism and peace of mind.
• Mary W is noted as one of the most patient, punctual, reliable, and caring caregivers.
• The team is quick to respond, making arrangements efficiently and effectively.
• Jennifer Nobles is highly regarded and receives high praise and strong recommendation.
• In-home care from Senior Helpers is shown to support loved ones with dementia or memory care needs, delivering personalized and comforting care.
• The overall service is described as top-notch, with love, professionalism, and understanding.

Cons

• One reviewer called the experience "Horrible," noting that only 2 of 15 aides were great and the rest were unacceptable, with some days no one showing up.
• Another reviewer reported that at times no one showed up and an aide claimed to be stuck in traffic.
• A family said they had to place a deposit over $1,000 and were promised a refund that never arrived.
• They also stated they are still owed $1,300 for unused services and were billed $851.
• A reviewer described a pattern of chronic lateness and lack of caregiver consistency, with new aides every day.
• There was an incident where a dementia patient was left alone on three occasions.
• Another reviewer advised readers to skip Senior Helpers, implying strong dissatisfaction with the service.

Review

The collection of testimonials paints a nuanced portrait of Senior Helpers, highlighting a core strength that many families rely on: compassionate, attentive in-home care delivered with clear communication. Across multiple accounts, clients describe staff who listen, respond, and treat their loved ones with genuine kindness. The sentiment most often expressed is that these caregivers not only provide physical assistance but also emotional support, making families feel heard and valued during challenging times.

At the center of the praise are individual caregivers who stood out for their exceptional care. Abigail is singled out as "the best aide" in the group, with families expressing a wish to keep her forever, noting that she deserves a raise and even a paid day off for her dedication. The enthusiasm around Abigail reflects a broader appreciation for aides who combine patience, reliability, and warmth - traits that transformed caregiving into a reassuring experience for relatives who were navigating difficult circumstances. In many reviews, the staff's capacity to deliver not just tasks but a sense of reassurance becomes the defining takeaway.

Beyond specific heroes, several testimonials emphasize a consistent, positive thread: communication is strong, and the staff feels truly caring. The repeated refrain - "communication is great; staff is kind and accommodating" - suggests a dependable model where families feel informed, involved, and supported. This sense of authentic care permeates the experiences, reinforcing the idea that Senior Helpers can offer more than routine assistance; they provide presence, empathy, and a steady hand during uncertain times.

There are powerful success stories that underscore the value of reliable, on-demand support in moments of crisis. One family found themselves with an elderly father who has dementia and resides in a memory care facility, facing inadequate care at short notice. Senior Helpers stepped in with 24/7 companion care, enabling the family to reorganize next steps while the aides supplied companionship that appeared to be both meaningful and appreciated by the father. The staff - particularly individuals named Julie and Marian - are credited with delivering peace of mind and a strong recommendation from the family. This narrative illustrates how timely, constant support can bridge a critical gap and restore confidence for families navigating difficult care decisions.

Other accounts center on long-term partnerships and the meaningful impact of a trusted caregiver over extended periods. One reviewer recounts almost two years of in-home care for a mother with dementia, beginning in a nursing facility during the pandemic and transitioning to home-based care to provide more personalized attention. The caregiver, Mary W, is described as the most patient and caring professional encountered, marked by punctuality and reliability in managing day-to-day needs. The reviewer credits this support with enabling a richer, more dignified period with their mother and expresses a strong willingness to recommend Senior Helpers to others considering full-time in-home care.

Several testimonials celebrate individual staff members by name, reinforcing the importance of personal connections in caregiving. Jennifer Nobles receives high praise, with a note of five stars and a moon, describing her as an "awesome young lady" who is "extra special" to the reviewer. Other positive mentions about the setup, billing, scheduling, and the caregiving experience for a mother-in-law with dementia emphasize a smooth onboarding and a responsive, attentive approach to ongoing care. These voices collectively reinforce that careful matching, consistent follow-through, and respectful client relationships can make a meaningful difference.

Yet, the overall picture is not uniformly glowing. A number of reviews highlight serious concerns that contrast with the best experiences. Some families report months-long satisfaction with a bright-start experience followed by disappointing lapses: staff being late or not showing up, inconsistent coverage, or even a complete lack of continuity when multiple aides are assigned without stable schedules. One reviewer characterizes the experience as "horrible" with a wide inconsistency - out of 15 people sent, only two proved truly helpful, and some days saw no shows. The takeaway here is a cautionary note about reliability and consistency, and a suggestion that the best outcomes hinge on careful staff assignment and dependable scheduling.

Other negative experiences center on financial and administrative challenges. A reviewer describes a situation where a deposit was placed, expectations for refunds were not met for an extended period, and a billing dispute emerged around unused services and an outstanding reimbursement. In another case involving hospice care, the family reports that the care was inconsistent and poorly aligned with the requested 12-hour window (8 pm?8 am), with aides arriving late or not at all on several occasions, and a lack of continuity because new aides were rotated daily. In this scenario, substantial owed amounts and ongoing billing questions compounded the distress of an already difficult caregiving journey.

Taken together, these reviews reveal a company capable of delivering remarkable, compassionate in-home care when staffing aligns with client needs and when communication remains clear and proactive. They also expose vulnerabilities - namely, the fragility of scheduling, consistency in caregiver assignments, and the potential for friction in billing and refunds - that can undermine otherwise strong relationships. For families considering Senior Helpers, the message is clear: the potential for deeply positive, transformative caregiving exists, especially when you connect with devoted caregivers and establish precise scheduling and billing expectations. Prospective clients may benefit from asking about caregiver continuity, clear scheduling protocols, and explicit reimbursement terms to maximize the likelihood that the favorable experiences become the defining pattern for their own loved ones.

This part of Cherry Hill, New Jersey offers a variety of amenities and services that cater to senior residents. With numerous restaurants, cafes, and pharmacies within a short distance, seniors will have easy access to dining options and necessary medications. The presence of reputable hospitals and physicians in the area ensures quality healthcare facilities for any medical needs. Additionally, the proximity to public transportation like the PATCO Westmont Station allows for easy travel around the region. Parks and theaters in the vicinity provide opportunities for leisurely activities and entertainment. Overall, this neighborhood provides a convenient and comfortable environment for seniors looking to settle down in Cherry Hill.

Restaurants

• Walt Whitman Service Area (1.3 miles)
• Ponzio's Diner-Bakery-Bar (2.1 miles)
• Bob Evans (2.8 miles)
• Chick-Fil-A (2.9 miles)
• The Kettle & Grille (3.3 miles)
• Redstone American Grill (3.4 miles)
• Yard House (3.5 miles)

Pharmacies

• Rite Aid (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.8 miles)
• Rite Aid (3.1 miles)

Physicians

• Rothman Institute (2.4 miles)
• Cooper Medical Building 1 (2.9 miles)
• Cooper Internal Medicine (2.9 miles)
• Heymann Manders & Green (3.3 miles)
• Advocare Marlton Pediatrics (3.3 miles)
• CHOP Specialty Care & Surgery Center (3.4 miles)
• Advocare Heights Primary Care (4 miles)

Cafes

• Starbucks (2.9 miles)
• Jersey Java & Tea (3 miles)
• Starbucks (4.5 miles)
• Starbucks (7.3 miles)
• ReAnimator Coffee (9.6 miles)

Hospitals

• Jefferson Cherry Hill Hospital (3 miles)
• Virtua Voorhees Hospital (4.5 miles)
• Jefferson Stratford Hospital (4.8 miles)
• Cooper University Hospital (7.8 miles)
• Virtua Berlin Hospital (8.4 miles)

Transportation

• PATCO Westmont Station (3.6 miles)
• PATCO/NJ Transit: Lindenwold Station (4.3 miles)

Parks

• Country Farms Park (4.8 miles)
• Penn's Landing (9.2 miles)
• Race Street Pier (9.3 miles)
• Weccacoe Park (9.5 miles)
• Independence National Historical Park (9.7 miles)

Theaters

• Landmark Theatres - Ritz Five (9.4 miles)