36 Russel Jarvis Hmstd Road, Claremont, NH 03743
For more information about senior living options: (844) 490-3973
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Dr. Dawson was amazing in handling the case and helping me. Nurse Jamie was excellent. The oncology team at Valley Regional Hospital is truly exceptional; Dr. Sullivan and his team are outstanding. Leslie, Kristen 1, Kristen 2, and Melissa at the front desk went above and beyond with kindness and support. The ER team was efficient, knowledgeable, and caring. The nurses and doctors were nice and caring. The hospital staff paid for a free cab ride home for the patient. The hospital is a small facility expanding to serve more people.
The ER check-in desk is described as extremely unprofessional and rude, with a staff member suggested to be fired. Nine hours elapsed before blood work results returned, and the patient was discharged despite ongoing numbness and severe pain. A shoulder surgery performed at the hospital is described as botched, leaving the patient with very limited use of the hand. The facility is labeled a horrible hospital by several reviewers, who say they would not recommend VRH and advise going elsewhere. A patient waited over an hour in the ER without being triaged, indicating poor timeliness. A reviewer alleges years of misdiagnosis and gaslighting, with symptoms dismissed as psychosomatic rather than physical. The hospital is accused of unfairly charging Medicare/Medicaid patients and placing financial burdens on them. A reviewer states a doctor in the ER was the worst they've had, refusing to provide meaningful help or information. Another account describes a doctor who gaslit the patient and threatened security during an AMA discharge.Valley Regional Hospital presents itself in these accounts as a small. expanding community hospital that inspires both strong loyalty and deep frustration. The reviews paint a landscape of bright spots - staff members who treat patients with genuine care and professionalism - and a tangle of problems that leave patients feeling unheard, misdiagnosed, or dismissed. Some patients speak of life-changing kindness from individual clinicians, while others describe experiences that feel carelessly procedural, disorganized, or even cruel. Taken together, the narratives sketch a facility that can feel like two different places depending on who you meet and when you walk through the door.
On the positive side, a number of patients singled out specific clinicians who made a meaningful difference in their care. In several accounts, doctors and nurses offered thoughtful, attentive, and effective treatment. One patient highlighted Dr. Dawson for handling an atrial fibrillation case with skill, calling him amazing, and praised nurse Jamie for superb bedside care. Another account features a robust tribute to an oncology team - Dr. Sullivan and his team, along with staff members Leslie, Kristen (two people), and Melissa at the front desk - whose warmth, listening, and steady support turned follow-up visits into a sense of being cared for by a "second family." The sentiment recurs in other comments praising "top-notch" nursing, "efficient, knowledgeable, and caring" staff, and the perception that some departments - like physical therapy, mammography, and the lab - operate with competence and reliability. A number of patients reserve their highest praise for the human beings they encountered: nurses who were kind, compassionate, and genuinely engaged in their patients' wellbeing.
There are also grateful notes about feeling cared for in more routine encounters. One reviewer specifically commended a nurse named Colleen for her professionalism and care during a lower abdominal pain visit, and another praised the overall environment in which, despite not wanting to return soon, patients felt at home and confident in the team's competence. The mention of a generous gesture - paying for a taxi home after a long hospital visit - adds a rare note of practical kindness that underscores what some patients experience as a hospital-wide culture of going the extra mile when possible. In short, the hospital has moments where patients feel seen, heard, and genuinely helped by people who take their responsibilities seriously.
Yet the flip side of the ledger is substantial and recurring. Several reviews depict ER and urgent-care experiences that fall far short of expectations. One patient described arriving at 6:00 a.m. with numb legs extending from the chest, only to wait hours for blood work results that came back after nine hours, and to be discharged with only pain medications as their condition worsened. The account notes dangerously high blood pressure at the time (195/170) and an outcome that left the patient still unable to walk, still in excruciating pain, calling the discharge decision "everything's good" in a way that felt betrayingly incongruent with their ongoing symptoms. Another review describes an ED or urgent-care visit where a headache, initially treated and then left unresolved, ended with a later realization that the imaging or communication around tests had gone awry, leaving the patient and their spouse chasing answers long after discharge. These experiences consistently emphasize a pattern: delays, under-communication, and discharge decisions that don't align with patients' persisting symptoms.
Staff behavior and interpersonal dynamics come up repeatedly as a source of distress. A reviewer labeled the ER check-in desk as "extremely unprofessional" and bordering on outright rude, even calling for that person to be fired. Other accounts reference a doctor who is recalled with dread as "the doctor from Hell," someone who allegedly gaslighted and mistreated a patient when difficult questions were asked, and another patient who felt threatened enough by a staff member's actions that security was summoned. There is a persistent thread of patients feeling dismissed, not just by clinicians but by the system that supports them - the sense that questions are shut down, that medical concerns are minimized, and that the human drama of suffering gets lost in the machinery of care.
The more severe and long-standing concerns emphasize systemic problems that transcend a single encounter. Several reviews describe misdiagnoses spanning years, confusing or opaque test results, and a sense of being told that symptoms are "in your head" or are not being investigated seriously. One account portrays a patient who has endured years of health struggles, only to feel gaslighted, neglected, and misinformed; a feeling compounded by the patient's perception that mental health issues are inappropriately prioritized over tangible medical findings. There is mention of inconsistencies in how portal results are explained to patients and how referrals to specialists are handled, leaving people uncertain about next steps and feeling left behind by the care system. Financial stress adds another layer of strain, with patients expressing concerns about billing, insurance coverage, and the perception that services are not equitably accessible to those with Medicare or Medicaid.
Despite these criticisms, there are voices of cautious optimism about the hospital's potential and ongoing improvements. One reviewer who had previously voiced severe dissatisfaction reported a turn toward more proactive and supportive care after changing primary care arrangements to Keady Family Practice and involving a gastroenterologist at a larger regional center. This speaker now describes definitive progress in identifying iron-deficiency anemia and other long-standing issues, along with referrals to urology and gynecology to address other symptoms. The narrative hints at a path forward: better collaboration with specialists, more thorough diagnostic workups, and a broader network of care that moves beyond the walls of the hospital itself. There is also mention of a more patient-centered culture in some non-clinical aspects, such as reception staff who are described as friendly and helpful, and a readiness to attempt to support patients through difficult circumstances - whether that means arranging transportation or providing direct follow-up through a known network of care.
Taken together, the set of reviews paints a hospital that embodies a paradox: moments of outstanding clinical care and genuine compassion sit alongside experiences of delay, miscommunication, and perceived disrespect. The hospital's small-community identity and ongoing expansion are acknowledged, as are the dedicated professionals who consistently demonstrate competence and kindness. But the negative experiences - especially those tied to the ER, urgent care, and coordination of chronic conditions - underscore a pressing need for systemic improvements: clearer communication, better triage and follow-up practices, accountability for missteps, and more accessible pathways to specialists and accurate diagnoses. For prospective patients, the message is nuanced: there are real, laudable strengths at Valley Regional Hospital, but there are also significant concerns voiced by many who have walked its doors. The care people receive may depend heavily on which clinician they encounter, the time and day of their visit, and how effectively the system supports both urgent and ongoing care.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Raymond Eugene Hughes III, located in the serene town of Claremont, NH. Our assisted living community is designed to provide a comfortable and enriching environment for seniors who require assistance with their daily activities.
Our amenities are carefully curated to ensure that our residents have all the comforts of home. Each accommodation comes fully furnished with cable or satellite TV, a kitchenette for personal use, and Wi-Fi/high-speed internet access to stay connected with loved ones. Our outdoor spaces and small library offer opportunities for relaxation and leisure.
At Raymond Eugene Hughes III, we understand the importance of maintaining physical and mental well-being. That's why our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We offer specialized meal preparation and service, including diabetic diets and catering to special dietary restrictions.
Social engagement is vital to our residents' happiness, so we encourage participation in resident-run activities and provide a schedule of daily activities for everyone to enjoy. Additionally, our mental wellness program promotes emotional well-being through various therapeutic approaches.
Convenience is key at Raymond Eugene Hughes III. With cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, and hospitals nearby – everything you need is within reach.
Join our warm community where compassionate care meets independence. Experience a fulfilling lifestyle at Raymond Eugene Hughes III in Claremont, NH.
Raymond Eugene Hughes III is located at 36 Russel Jarvis Hmstd Road, Claremont, NH 03743 in Sullivan County, New Hampshire
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