36 Webster Avenue, Claremont, NH 03743
For more information about senior living options: (866) 208-4318
Overall Review of Janet Chamberlain
Pros
The agents provide always wonderful help.- They are very knowledgeable and provide excellent customer service.
- Their agents are informative and quick to respond.
- Bonnie is incredible and provides helpful guidance through the process.
- Bonnie's energy and expertise leave clients very happy.
- Justin and Jan are highly recommended by clients who need to buy or sell a home.
- Tiffany is the best.
Cons
The reviewer felt Coldwell's two agents were too busy to respond to texts, calls, or arrange visits.- They had to rely on the seller's Coldwell agent to buy because their other agent was too busy.
- The listing allegedly appraised far higher than it should have, and the inspector missed that the heat and hot water didn't work, which wasn't disclosed.
- They stated they would never use Coldwell again.
- They felt unimportant and believed they were scammed by the agent they used to buy.
- They perceived that it was all about the sale rather than the service.
- They warned that Coldwell would not return deposits and would keep customers in the dark, making them distrustful.
- They described identity theft where someone used their name and address to purchase a house and said they reported it to the police.
Review
This community is best suited for families that prize seasoned, locally knowledgeable agents who can drive a complex housing transition with a hands-on approach, even when schedules get hectic. The core value lies in long-tenured expertise, direct guidance through financing and paperwork, and a willingness to be a steady advocate through a stressful process. Those who want glossy, instant responses at every turn may be disappointed, but families who can tolerate variability in responsiveness in exchange for deep market know-how and personal dedication will find the team valuable.
The reviews present a clear divide in experience, yet a recognizable throughline: competence and genuine care exist alongside inconsistent communication and trust gaps. A strong cohort of clients notes real strengths, agents who are very knowledgeable, provide solid customer service, and work hard to move transactions forward. Bonnie, in particular, is repeatedly praised for energy, expertise, and a willingness to guide clients through difficult finances or timing issues. Comments like “Very knowledgeable. Excellent customer service,” and “Bonnie has sold two homes … and was a real asset,” underscore a track record of effective problem-solving and dependable advocacy when the stakes are high.
But the flip side matters for decision-making. Several reviews flag reliability and communication problems: messages that go unanswered, emails ignored, or a sense that attentiveness ebbs when demands on the office spike. A few clients describe experiences where the team appeared too busy to prioritize timely follow-up, creating frustration and a perceived risk during critical moments of a purchase or sale. Most troubling are warnings about deposits not being returned and other trust-related concerns, which can be especially distressing when families are navigating the liquidity and transparency demands inherent in senior housing moves.
In weighing the pros against the cons, the key offset is the quality of expertise and the ability to steer clients through thorny transactions. When a dedicated, knowledgeable agent steps in and maintains proactive, practical guidance, the benefits can eclipse the downsides of slower or uneven responsiveness. The practical advantage is concrete: nuanced market insight, savvy negotiation, and experienced handling of financing or timing challenges. The risk is real, however, whenever communication falters or financial terms feel opaque. For households approaching assisted living decisions, this means readiness to push for written timelines, explicit response expectations, and binding disclosures becomes essential if choosing this path.
Alternatives deserve clear consideration for those who cannot tolerate variability in responsiveness or who require a higher degree of transactional transparency. Seek teams with documented response SLAs, consistent check-ins, and explicit written policies on deposits, disclosures, and post-transaction responsibilities. Request multiple client references that reflect a range of outcomes, including cases where institutions were held to account and deposits were released promptly when appropriate. The goal is to pair deep local knowledge with reliability, so families feel supported at every step without nagging or doubt.
Ultimately, the decision centers on risk tolerance and priorities. If prioritizing expert guidance, personal investment in your family’s housing transition, and a willingness to manage occasional communication delays, this community’s team offers substantial upside. If the priority is constant, 24/7 responsiveness, guaranteed transparency, and ironclad trust on every financial detail, alternatives with a track record of consistently meeting those standards should be pursued more aggressively. A structured, upfront plan, clear points of contact, defined timelines, and written assurances, will make the most of the strengths while mitigating the weaknesses evident in the current feedback.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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