327 River Flow Drive, Reno, NV 89523
For more information about senior living options: (844) 490-3973
The girl who answered the phone was very sweet.
The staff are nasty. The care provided to the mother is appalling. Sierra Home Health is the kind of place elderly parents don't want anyone to care for them. An employee who spoke on the phone was rude and nasty. The company is very difficult to work with. Nothing about this company is consistent. Their clients suffer as a result. The staff are rude when answering the telephone.Sierra Manor Care Home in Reno is best suited for residents who require minimal daily assistance and whose families can provide relentless, hands-on oversight. The reviews paint a clear picture: care often feels uneven, with attention and responsiveness fluctuating by shift and caregiver. That reality makes it a choice for households willing to supervise closely, visit often, and escalate concerns without hesitation. If a loved one needs ongoing, attentive help with daily tasks, dignity-preserving interaction, and reliable communication, this facility is unlikely to meet those expectations. In short: this is a niche option for very low-need residents and vigilant families.
Families should consider alternatives if reliable, respectful treatment and predictable communication are priorities. The feedback repeatedly describes rude interactions, inconsistent service, and a pattern of friction between staff and clients' families. For those counting on transparent schedules, steady caregiver assignments, and dependable nurse oversight, other Reno options are likely to deliver far steadier care. In practice, facilities with stronger staffing models and clearer patient advocacy reduce the risk of distress and miscommunication.
How the few potential positives stack up against the main cons is telling. While one review mentions a staff member being "very sweet" on the phone, that isolated kindness does little to counter the broader pattern of concern. The dominant themes are rude communication, difficulty engaging with administration, and reports that residents suffer when staff aren't consistent or attentive. The absence of clearly documented strengths - no consistent praise for care quality, staffing stability, or programming - means the negatives overwhelmingly drive the impression. In decision terms, the upside exists only if a resident requires almost no hands-on care and families insist on relentless oversight; otherwise the risks eclipse any small goodwill notes.
Practical due diligence steps can help families separate impression from reality. When evaluating, probe caregiver-to-resident ratios, turnover, and who supervises care plans. Ask to see current care plans, daily schedules, and incident logs; request opportunities to observe interactions between staff and residents during a shift change; verify licensing status and recent state inspection findings; speak with multiple staff members and, if possible, with current residents or their families. Push for assurances about intake processes, escalation protocols, and the administrator's responsiveness. A defensive or evasive tone from management is a critical warning sign.
Rival options to consider include other Reno facilities with documented higher satisfaction and steadier staffing. Larger facilities with robust training programs, transparent communication policies, and longer-tenured caregivers tend to deliver more consistent daily experiences. Not-for-profit or mission-driven homes often place greater emphasis on resident dignity and family communication. If in-home care is feasible, trusted home care agencies with stable supervision and clear caregiver matching provide an alternative that may better align with comfort, continuity, and oversight.
Bottom-line decision guidance centers on realism and risk. Sierra Manor Care Home is a defensible choice only for families able to tolerate and actively manage inconsistency, and who require minimal direct assistance from the resident. For anyone who prizes reliable care, respectful staff, and predictable communication, pursuing other Reno options will yield calmer days and less ongoing stress. The prudent path is to shortlist alternatives with stronger reputations, conduct thorough tours focused on real-world interactions, and establish clear criteria for care quality before committing.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Reno Tahoe International (7 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sierra Manor Care Home in Reno, NV is a board and care home designed to provide personalized care and support for seniors in a comfortable and homely environment. Our community offers a range of amenities to ensure that our residents feel at ease and receive the assistance they need.
Residents at Sierra Manor can enjoy nutritious meals served in our dining room, which caters to special dietary restrictions. Our fully furnished living spaces provide a cozy setting where seniors can relax and unwind. The beautiful garden and outdoor space offer opportunities for fresh air, nature walks, or simply enjoying the sunshine.
We understand the importance of maintaining a clean and organized living environment, which is why we provide housekeeping services to keep our residents' spaces tidy. We also offer move-in coordination to make transitioning into our community as smooth as possible. Residents can stay connected with their loved ones through telephone services and Wi-Fi/high-speed internet access.
Our dedicated care team is trained to assist with daily activities such as bathing, dressing, and transfers, ensuring that residents receive the support they need while maintaining their independence. We work closely with health care providers to coordinate any necessary medical care and manage medication for our residents. Transportation arrangements are available for medical appointments and visits to doctors.
At Sierra Manor Care Home, we believe in promoting an engaging lifestyle for our residents. Scheduled daily activities keep them active and entertained within the community. For those who wish to explore the area, there are several cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals nearby.
Overall, Sierra Manor Care Home offers a compassionate assisted living community where seniors can receive personalized care tailored to their specific needs while enjoying a comfortable living environment and engaging activities.
Sierra Manor Care Home is located at 327 River Flow Drive, Reno, NV 89523 in Washoe County, Nevada
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