327 River Flow Drive, Reno, NV 89523
For more information about senior living options: (844) 490-3973
The person who answered the phone was very sweet.
They describe the facility as nasty and claim the treatment of their mother was appalling. They say elderly parents don't want anyone from Sierra Home Health caring for them. They criticize the phone-answering employee as rude and nasty, even though another staff member was described as sweet. They gave the service zero stars. They find the company very difficult to work with and inconsistent. They claim that the clients are the ones who suffer as a result of the company's practices.The stories people tell about their loved ones' care can cut straight to the heart of what families fear most: that a place entrusted with guiding a parent's health and comfort will instead leave them feeling neglected or dismissed. In this case, a pair of accounts paints a troubling picture of Sierra Home Health. The overarching thread is one of disappointment and alarm at how basic aspects of care coordination - communication, consistency, and respect - appear to fall short, sometimes with distressing consequences for the elders involved.
One account centers on a routine but critical act: a family member called to verify what services their mother was supposed to be receiving. What followed was described in blunt terms: encounters with staff perceived as rude and unhelpful, and a sense that the facility's phone line served more as a barrier than a bridge to clarity. The reviewer recalls that when the phone finally rang into a live person, the response left a sour impression, marked by hostility and a lack of courtesy. The frustration wasn't limited to a single moment; it felt like a pattern that undermined trust in the facility's ability to communicate essential information about care.
A second facet of the grievance reflects a deeper fear many families harbor: the mistreatment or neglect of an elderly parent. The reviewer explicitly states that there was an incident in which their mother was "kicked out" of care by the caregivers at the facility. The phrasing signals a sense of abrupt, perhaps unstable, caregiving arrangements and a painful perception that the mothers in their charge were not being protected or treated with the dignity and stability they deserve. The narrator characterizes the treatment as appalling, using strong language to convey the severity of the experience and the lasting sting it left on the family.
Within these accounts there is a pointed condemnation of the overall culture at Sierra Home Health. The sentiment is not merely about one bad day or one misstep; it's framed as a systemic issue that results in inconsistent service and fragile trust. The reviewer is explicit that the type of care their parent would want, or need, is inconsistent with what they encountered. The implication is that staff behavior, care protocols, and the handling of client needs are not reliably aligned, creating a situation where the elderly are left to bear the burden of organizational shortcomings rather than receive steady, compassionate support.
Amid the intensity of the critique, there is also a note of contrast that adds nuance to the portrait. The responders' experiences with customer service vary dramatically from one encounter to another. While the overall tone is vehement and disillusioned, there is an acknowledgment that the interaction was not uniformly negative. The reviews mention that the person who answered the phone in one moment - the "girl that answered" - was very sweet, offering a glimmer of humanity in an otherwise fraught narrative. This contrast underscores the perception that the community's experience might hinge on which staff member is on the line, highlighting unevenness rather than a constant standard of care.
Taken together, these accounts present a stark warning about the impact of communication failures and inconsistent service on vulnerable clients. When families describe the people who should be guiding and protecting their aging relatives as rude or uncaring, the consequences extend beyond momentary discomfort. They translate into real anxiety about whether a loved one is receiving appropriate attention, whether changes in care plans are properly explained, and whether there is accountability when expectations are not met. The emotional weight of such experiences weighs heavily on those seeking reassurance for trusted, essential services.
In the end, the narratives underscore a pressing need for steady, respectful communication and reliable care practices in elder services. Families deserve clarity about what services are being provided, consistent policies that safeguard their loved ones' well-being, and staff who treat elders with patience and dignity. When those elements falter, the trust placed in a care facility is compromised, leaving families to navigate fear, disappointment, and the difficult work of finding safer, more dependable support for their aging parents.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Reno Tahoe International (7 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sierra Manor Care Home in Reno, NV is a board and care home designed to provide personalized care and support for seniors in a comfortable and homely environment. Our community offers a range of amenities to ensure that our residents feel at ease and receive the assistance they need.
Residents at Sierra Manor can enjoy nutritious meals served in our dining room, which caters to special dietary restrictions. Our fully furnished living spaces provide a cozy setting where seniors can relax and unwind. The beautiful garden and outdoor space offer opportunities for fresh air, nature walks, or simply enjoying the sunshine.
We understand the importance of maintaining a clean and organized living environment, which is why we provide housekeeping services to keep our residents' spaces tidy. We also offer move-in coordination to make transitioning into our community as smooth as possible. Residents can stay connected with their loved ones through telephone services and Wi-Fi/high-speed internet access.
Our dedicated care team is trained to assist with daily activities such as bathing, dressing, and transfers, ensuring that residents receive the support they need while maintaining their independence. We work closely with health care providers to coordinate any necessary medical care and manage medication for our residents. Transportation arrangements are available for medical appointments and visits to doctors.
At Sierra Manor Care Home, we believe in promoting an engaging lifestyle for our residents. Scheduled daily activities keep them active and entertained within the community. For those who wish to explore the area, there are several cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals nearby.
Overall, Sierra Manor Care Home offers a compassionate assisted living community where seniors can receive personalized care tailored to their specific needs while enjoying a comfortable living environment and engaging activities.
Sierra Manor Care Home is located at 327 River Flow Drive, Reno, NV 89523 in Washoe County, Nevada
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