Senior Helpers - Reno, NV

Pros

• Senior Helpers responds quickly and accommodates urgent transportation and post-op care needs.
• The caregivers are friendly, helpful, and understanding.
• Senior Helpers is highly recommended for caregiving needs.
• The staff are patient, reliable, and attentive, even through dementia progression.
• The office team communicates well and handles changes promptly.
• Senior Helpers arranges 24/7 care rapidly, with great reliability and compassion.
• The onboarding process is fast and efficient, easing hospital-to-home transitions.
• The caregiving team is proactive, dependable, and fast to act.
• Senior Helpers has shown exceptional dedication, including planting a tree in memory of a client.

Cons

• The reviewer expressed that they were very disappointed.
• The reviewer admitted they didn't choose Senior Helpers initially and called it a big mistake.

Review

Senior Helpers has emerged in many families' lives as a trusted ally during vulnerable times - whether facing surgery, recovering from a stroke, managing dementia, or simply needing reliable, compassionate daily support. The experiences shared by clients show a consistent pattern: fast response, careful assessment, and a caregiving team that is reliable, friendly, and deeply attuned to each person's needs. In several stories, the agency was able to step in quickly with transportation, a care plan, and around-the-clock support, turning what could have been a stressful transition into a smoother, safer, and more comfortable process.

In one pivotal experience, a person faced planned surgery and a critical need for new transportation and post-operative care just days before the operation. Senior Helpers responded quickly, conducted a thoughtful assessment of needs, and was able to accommodate. The caregiver who arrived was described as helpful, friendly, and understanding, ensuring that the patient received high-quality care during a challenging time. The overall sentiment was one of strong trust and a high level of satisfaction, with a clear recommendation to others in similar situations.

For families caring for loved ones with dementia, Senior Helpers has proven to be a steadying presence over long periods. One family cared for their father for almost two years, noting that every caregiver who visited was patient and helpful, even through the difficult days associated with dementia. The office staff - particularly Cristina and Mayra - were praised for their excellent communication and for staying on top of changes as they arose. The consistent support from both caregivers and the office team contributed to a strong recommendation of the company for ongoing caregiving needs.

Another striking set of testimonials comes from those who needed urgent, around-the-clock care after serious events like a stroke. A reviewer highlighted the rapidity with which 24/7 care was arranged and the dependable, compassionate nature of the caregivers. Keifer, who arranged the care, was commended for coordinating plans promptly. A touching note from the family mentioned that, after the mother's passing, the agency planted a tree in her memory, underscoring the sense of care and community that extended beyond immediate caregiving. This combination of speed, reliability, and heartfelt gesture reinforced the high level of trust families place in Senior Helpers.

Several reviews emphasize the efficiency and ease of the agency's processes, from onboarding to handling day-to-day coordination. One caregiver praised the onboarding as fast and efficient, noting that it made a substantial difference when transitioning clients from hospital to home. The reviewers consistently describe the scheduling and payment processes as clear and manageable, with the entire operation appearing well-organized and responsive to shifting needs. In short, the onboarding and ongoing coordination are seen as strong, value-adding aspects of Senior Helpers.

The personal stories also highlight the meaningful impact of Senior Helpers on daily life and independence. An 82-year-old mom with dementia benefited from outings that promoted walking, enjoyment of nature, and social connection over coffee, all arranged by a dependable team. A family member, miles away at 2,500 miles, expressed gratitude for how the team maintained continuity of care, allowing their loved one to experience quality moments and safe, joyful days. The sentiment captured here is that Senior Helpers not only provides care but also supports emotional well-being and meaningful activity.

Flexibility and staff stability are recurring themes as well. One reviewer noted that the company's caregivers are available with flexible shift options, which is particularly valued in senior living environments. The team's ability to form personal bonds with clients - while the staff remains stable - helps families feel confident that their loved ones are understood and cared for as individuals. When turnover occurs, management is quick to respond with replacements, maintaining continuity and reliability.

Beyond individual families, several testimonials come from professionals who work with seniors in community settings. They describe Senior Helpers as a dependable resource for clients who need urgent attention, with the owner and scheduling team showing attentive, proactive support for any situation. The testimonials speak to a culture of responsiveness and a commitment to ensuring the right supports are in place immediately when a transition or health event occurs.

Across stories, the leadership and care ethic consistently shine through. A Christmas-time code of care is reflected in the wholehearted gratitude from families who see Senior Helpers as more than a service - it's a partner that helps preserve dignity, safety, and peace of mind. Clients mention that caregivers can bring joy, humor, and a sense of normalcy to difficult days, delivering practical help like meals and laundry while also fostering a positive, uplifting environment that feels personal and compassionate.

In sum, the collective voice about Senior Helpers paints a picture of a trusted caregiving partner that families turn to when timing matters most. Whether rapid deployment after a stroke, steady companionship for a loved one with dementia, or reliable daily support that lets families maintain independence and quality of life, the experiences shared emphasize speed, reliability, compassionate care, clear communication, and a team-led approach that starts at the top and permeates through every caregiver and administrator involved.

This part of Reno, Nevada offers a variety of amenities and services that may appeal to seniors looking for a comfortable and convenient living environment. With several parks nearby, such as Mayberry Park and Bartley Ranch Regional Park, residents can enjoy outdoor activities and leisurely walks in nature. There are also numerous healthcare options available, including various physicians' offices specializing in different areas of medicine. Additionally, there is a selection of restaurants, cafes, and pharmacies within a short distance, providing easy access to dining options and essential medications. For those in need of medical care, Manor Care and Duwell International hospitals are located within proximity. Overall, this area of Reno provides a well-rounded community with resources to support the needs of seniors.

Parks

• Mayberry Park (1.7 miles)
• Village Green Park (2.3 miles)
• Crissie Caughlin Park (3.2 miles)
• Idlewild Park (4.6 miles)
• Bartley Ranch Regional Park (5 miles)
• Wingfield Park (5.4 miles)
• Whitaker Park (5.5 miles)

Physicians

• Cummings Foundation Behavioral Health (2.3 miles)
• Jeffrey Ferris, OD - Reno (2.6 miles)
• Aestheticare (2.6 miles)
• Sleep Center-Pulmonary Medicine Associates (2.6 miles)
• St Mary's Pulomanary Special Care (2.9 miles)
• High Risk Pregnancy Center (3.3 miles)
• Summit Pediatrics (3.4 miles)

Restaurants

• Casa Grande Dos (2.4 miles)
• Flowing Tide Pub 5 (3.2 miles)
• Whispering Vine Wine Co. (3.4 miles)
• Sakana Sushi Bar & Japanese Restaurant (3.8 miles)
• Chipotle Mexican Grill (4.1 miles)
• Chili's Grill & Bar (4.2 miles)
• Taco Bell (4.2 miles)

Cafes

• Starbucks (2.8 miles)
• Walden's Coffeehouse (2.9 miles)
• Franz's Backstube Austrian Bakery (2.9 miles)
• Coffeebar McCarran (3.3 miles)
• Coffeebar (4.9 miles)
• Too Soul Tea Co (5.4 miles)
• Laughing Planet Cafe (5.4 miles)

Pharmacies

• CVS Pharmacy (3.6 miles)
• Safeway Pharmacy (4 miles)
• Walgreens (4.3 miles)
• Save Mart Supermarkets (4.3 miles)
• Save Mart Supermarkets (5 miles)
• CVS Pharmacy (5 miles)
• Save Mart Supermarkets (5.3 miles)

Hospitals

• Manor Care (4.6 miles)
• Duwell International (5.1 miles)